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"Dont ever order from their site, as their shipping can be a pain,as clothes multiply so do their shipping.And buy all means never in your life use a coupon! mess up with your order after using one, your literally FUCKED! NO refunds or exchange or store credit whatsoever, not even the store can help you, even if you have the receipt! final sale my ass, they just dont want to take responsibly their own cheaply made shit. Actually dont buy anything from Fornever 21 as their shipping cost plus return policy are harsh and unfair, rendering their coupons as useless ."
"It is horrible. Poor customer service. Their attitude is to tell you to cancel your order because "their company policy" allows them to get away with the crap they do. They cancelled only one of 2 orders because my billing address could not be verified. One was cancelled and the other was not. So I guess billing verification only applies to one order?"
"I didn't have any problems with ordering from Forever 21. I had the items shipped to an address in the US for free shipping over $50. Shopping online gives you a bigger selection of styles and sizes, but it might be better to shop from their brick and mortar stores in order to get an accurate fit. I ordered most of my clothes in size medium. Some were a bit big, and some were a bit small. I'd recommend buying online from this store only if the item you want isn't available in stores. Returns are not free, but you can get a refund for your online order at any store. Also, shipping to Canada is a bit pricey. Quality of the items is justifiable for the price. Overall, it was an easy straight-forward transaction and there were no processing or shipping delays. "
"I ordered from Forever 21 living in the UK. After my order status changed to shipped (4 days after my order) They gave me a UPS link to track my package. You could find out if your package was on time, estimated delivery and all other bits of information. The delivery didn't take long at all - only about 5 days. I am so happy with my order. I am a 17 year old male and I had ordered M size on all items - They came perfect size with a little room for growing. Definatley my favorite place to purchase clothes from now on."
"They didn't accept my return even though I have not worn the shirt. I will not purchase from them again."
"i made a purchase from australia at USD 400.00. After providing all the correct details and having the money taken from my account, i waa emailed that my order was on hold, and id need to provide a bank statement to verify my details. i contacted my bank who advised me not to do so (commonwealth bank) after days of making contact the refund has been returned. dont risk your secuirty for clothes! unfortunately forever21 you lost a sale & future ones at that! and sandra from the forever21 contact centre is absolutely rude! if her manager reads this she needs to learn to shut her mouth and listen to the customer instead of trying to speak over them! it would save her fake request of asking " pardon what was that ma'am?" utter muppet!"
"My order # 38809423. I had spent over $350 at Forever21 online. In the past, I never had any problems shopping online at this store. Not this time. Nearly every single article of clothing I had bought were not sized as advertised. They were much, much smaller then the site said they were. I tried on all my clothes, every single shirt and skirt too small to even fit on. I thought, "No big deal...I will just exchange them". I have exchanged with this company once in the past and had no problems what-so-ever. Apparently they had changed their policies in the past year. Not only do they not exchange, you can only return. If you return you have to pay money out of your own pocket to send the shipment back. Customer service told me it would take up to two months to get my money back for return items. They also said I could drive to a store to return them, but only for store credit. Not only are they lying about the clothes they are selling, they are stealing from people. I wrote 5 comments on several of the the clothes I bought to let other girls know that the clothes run small. Forever 21 deleted the comments, only keeping the "good" comments about their products. I am never buying from them again. "
"I paid over $30 for a denim shirt online at Forever 21. When I went to put the shirt on the button pop right off, so I sent it back for an exchange. They eventually returned the shirt saying it looked worn due to a white stain on the front and the tags were put back on with a safety pin. First of it came with the tags attach by a safety pin, a unique one at that. Second I NEVER GOT TO WEAR THE SHIRT. Third, I can't find a white stain anywhere. If I was trying to be deceitful about it why would I send it back rather than walk it in a local store to have it returned. I will never purchased another thing again from 21, online or in person."
"I ordered some clothes online and used a promo code which only took about $1 off each item. I wanted to return $40 worth of things because they were a bit too large for me, and they wouldn't let me because the clothes were marked as "final sale" from the promo code. The website did not say anywhere that it would be marked as final sale if you use a promo code. I wasn't able to return it, and when I called in they were extremely rude about it. Now I am stuck with clothes that don't even fit me. These people seriously do not know how to run a good business with good customer service. Never am I ever again going to shop here. "
"I love the Forever21 website, because there are special promotions on there and more items to choose from! I ordered clothes a few months back then and the package arrived in only 2 days! I was very surprised that it was so fast! I never had any clothing bought online to be exchange, so I wouldn't know about that, but my experience was pretty good! I would definitely buy from them again!"
"worst experience ever.I went to store in queensMall at woodhaven to return stuff. I stood in the line for 30 mins. When I reached at register I found out that they are out of gift cards so lady refused to take back my stuff. She said I can exchange but no return at this time. It was very bad experience. she did not apologize but she was very rude."
"i bought a vintage cutoff from 4ever21.com,im satisfaied with their sevice. it feels comfortable and feel tylish, I went out for lunch and got so many compliments. I will purchase more times in the future. "
"I spent $700 on clothes from them. I used a promo code which only took about $2 off each item. It took 2 whole weeks to ship to me. I wanted to return $75 worth of things and they wouldn't let me because of the promo code even though it didn't say anywhere on the website that it would be marked as final sale and I wouldn't be able to return it. I kept telling them I spent $700 and was a good customer but they wouldnt have it. They were very rude and inconsiderate. I even talked to JOSEPH M. (Wouldnt give me last name because he knew I would report him) who was the supervisor of customer service and he was extremely rude and kept interrupting me. These people do not know business. If you have a customer who spends a lot of money on their products, you should do what you can to keep their business and not throw it away. They wouldn't even consider giving me money back even after it took them twice as long to send me my clothes. DO NOT SHOP HERE. JOSEPH M IS A HORRIBLE CUSTOMER SERVICE SUPERVISOR. He wouldn't give me his last name because he knew I would report him. Even said so himself."
"Warning - if you are buying a gift card as I did, expect a long wait, and little help in trying to figure out when it will be delivered. I placed the order on April 21, 2013. The gift card did not arrive until May 9th. That's 18 days. Completely missed my niece's birthday. And apparently it is normal to wait this long, and not have any USPS tracking info while you wait. When I called the company, their attitude was "oh well, that's just the way it is, nothing we can do about it." I'll certainly never order from forever 21 again!"
"I buy clothes from forever 21 all the time. Usually, the clothes I buy last for while, but sometimes when I buy something it seems to wear our quickly.Last weekend I bought I shirt with tassels on it along with about $200 worth of other clothes. Today was my first time wearing the shirt. The tassel on one side of the shirt just fell apart. I looked down and there were about 100 tiny strings in my lap. I have never washed the shirt and had only been wearing it for about an hour. I took it to the store, spoke with a manager and explained that I had never even washed the shirt and had only been wearing it for a short amount of time. She said that there is nothing she could do because I had taken the tag off and had worn the shirt. So, i spent $25.00 for a shirt that has been worn for a couple of hours and cannot be worn again. I think that for a company that has "John 3:16" on the bottom of their bags, this is not a very Christian policy. Sad to say that due to this I will no longer shop at Forever21. I have always shopped there and have been able to deal with sometimes getting clothes that quickly lose there value, but I guess you get what you pay for."
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