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"I love buying things from forever 21 online, Buuuuut! EVERYTIME i go to checkout to buy my clothes, it never lets me!!! a screen comes up saying sorry for the inconvenience or we're having minor difficulties try back later. It is frustrating because whenever i try back later i get the same thing. so i just keep trying until one of them goes through. Its really sucky and not convenient at all. But i still love all the stuff i receive, so i guess worth it in the end, i just wish it would work the first time like it is suppose to and not the 20th."
"Never ever ever shop online on the Forever 21 website. It was terrible, it took two weeks for my clothes to show up and when they did I had to return them because they were not at all what they looked like online. Whats worse is that you can't return items that you buy from Forever 21. So I had to talk to the manager you said that he would take them, but I can't get a refund. Shop at the store not online"
"I would suggest to EVERYBODY to stay away from this company. Not only they do not tell you when your product is delivered or will be. They send me the product and told me the shipping guy didn't find my address (strange, the address exists for more than 10 years). Then they refund me partially my account and won't refund me for shipping or anything.
Not only I didn't receive my product but also I lost more than $10. So do not buy from this guys if you want save headaches and money.
this is NOT a good company. Will never buy from this guys again and guess what Forever21, I will post this in all the forums I am member.
"I absolutely LOVE Forever 21! It is totally the greatest place to get very cool, very cute tops. I ordered 3 tops from them last week ( slub knit tunic, assymetrical top, and ruffled floral top) and they look so good. I'm starting to shop more and more online so it's really cool to find some of my favorite stores online so I can shop in my pajamas!"
"I bought a "new" dress, that ended up being damaged and obviously worn before. When I tried to return it, they claimed it couldn't be refunded, only exchanged, and the item was out of stock in most sizes at that point. I looked at the policy and it indicated that store credit was also a possibility, but the girl only said exchange. What an asinine policy, they should have NO RETURNS everywhere, instead the policy was never explained (it's in very small print on a small card) and only showed up on the receipt after the purchase was finalized. I'm going to initiate a chargeback with my credit card if they don't make the situation right, and will never shop here again."
This review was modified by foxyshadis on April 26 2010 08:34:14 PM
"Absolutely HORRENDOUS customer service and ethics. I placed my order the end of October, never received my item (but, of course, was charged the day I placed the order), and any and all attempts at contacting customer service have been thwarted. They blatantly ignore my emails or respond with generic emails that don't even have to do with my question/complaint.
I'm definitely not coming back--I've never before encountered such terrible customer service so buyers..beware."
"Forever 21 online SUCKS! The customer service people are RUDE and have not responded to my emails, phone calls or complaints. I purchased something in January, it is now April. Nothing has been done about my problem and the manager continues to ignore my complaint. I called headquarters multiple times and the manager refuses to pick up his phone or return any calls. Also, the customer service reps tried to make up some BS about their policy. I told her I have the policy and I know how to read, and there is nothing in their policy that states what she was BS-ing about. Their products are cheap and their customer service is even cheaper. I will NEVER EVER shop here AGAIN and I will tell all of my friends and family NEVER EVER to shop here again! "
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This review was modified by 
![Share](javascript:share_rating({"review_body":"Never ever ever shop online on the Forever 21 website. It was terrible, it took two weeks for my clothes to show up and when they did I had to return them because they were not at all what they looked like online. Whats worse is that you can\u0027t return items that you buy from Forever 21. So I had to talk to the manager you said that he would take them, but I can\u0027t get a refund. Shop at the store not online","link":"http:\/\/www.resellerratings.com\/store\/forever_21\/comment\/1137587#comment1137587","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/forever_21.jpg","store_name":"forever 21","username":"oss_cats","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would suggest to EVERYBODY to stay away from this company.<br>Not only they do not tell you when your product is delivered or will be.<br>They send me the product and told me the shipping guy didn\u0027t find my address (strange, the address exists for more than 10 years). Then they refund me partially my account and won\u0027t refund me for shipping or anything.<br><br>Not only I didn\u0027t receive my product but also I lost more than $10. So do not buy from this guys if you want save headaches and money.<br><br>this is NOT a good company. Will never buy from this guys again and guess what Forever21, I will post this in all the forums I am member.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/forever_21\/comment\/820326#comment820326","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/forever_21.jpg","store_name":"forever 21","username":"georgemtl","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I absolutely LOVE Forever 21! It is totally the greatest place to get very cool, very cute tops. I ordered 3 tops from them last week ( slub knit tunic, assymetrical top, and ruffled floral top) and they look so good. I\u0027m starting to shop more and more online so it\u0027s really cool to find some of my favorite stores online so I can shop in my pajamas!","link":"http:\/\/www.resellerratings.com\/store\/forever_21\/comment\/741499#comment741499","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/forever_21.jpg","store_name":"forever 21","username":"sha5Eohah","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"OMG!!!! BEST DRESS EVER!!!! Makes my boobs look so nice!! I will wear it until it shreads to pieces,OMG","link":"http:\/\/www.resellerratings.com\/store\/forever_21\/comment\/679419#comment679419","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/forever_21.jpg","store_name":"forever 21","username":"Alexatawil","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a \u0022new\u0022 dress, that ended up being damaged and obviously worn before. When I tried to return it, they claimed it couldn\u0027t be refunded, only exchanged, and the item was out of stock in most sizes at that point. I looked at the policy and it indicated that store credit was also a possibility, but the girl only said exchange. What an asinine policy, they should have NO RETURNS everywhere, instead the policy was never explained (it\u0027s in very small print on a small card) and only showed up on the receipt after the purchase was finalized. I\u0027m going to initiate a chargeback with my credit card if they don\u0027t make the situation right, and will never shop here again.","link":"http:\/\/www.resellerratings.com\/store\/forever_21\/comment\/562592#comment562592","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/forever_21.jpg","store_name":"forever 21","username":"foxyshadis","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolutely HORRENDOUS customer service and ethics. I placed my order the end of October, never received my item (but, of course, was charged the day I placed the order), and any and all attempts at contacting customer service have been thwarted. They blatantly ignore my emails or respond with generic emails that don\u0027t even have to do with my question\/complaint.<br><br>I\u0027m definitely not coming back--I\u0027ve never before encountered such terrible customer service so buyers..beware.","link":"http:\/\/www.resellerratings.com\/store\/forever_21\/comment\/533061#comment533061","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/forever_21.jpg","store_name":"forever 21","username":"iceice074","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Forever 21 online SUCKS! The customer service people are RUDE and have not responded to my emails, phone calls or complaints. I purchased something in January, it is now April. Nothing has been done about my problem and the manager continues to ignore my complaint. I called headquarters multiple times and the manager refuses to pick up his phone or return any calls. <br>Also, the customer service reps tried to make up some BS about their policy. I told her I have the policy and I know how to read, and there is nothing in their policy that states what she was BS-ing about. Their products are cheap and their customer service is even cheaper. I will NEVER EVER shop here AGAIN and I will tell all of my friends and family NEVER EVER to shop here again! ","link":"http:\/\/www.resellerratings.com\/store\/forever_21\/comment\/375766#comment375766","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/forever_21.jpg","store_name":"forever 21","username":"Vue","rating":"1"}, "single");){kind=link}
"I love buying things from forever 21 online, Buuuuut! EVERYTIME i go to checkout to buy my clothes, it never lets me!!! a screen comes up saying sorry for the inconvenience or we're having minor difficulties try back later. It is frustrating because whenever i try back later i get the same thing. so i just keep trying until one of them goes through. Its really sucky and not convenient at all. But i still love all the stuff i receive, so i guess worth it in the end, i just wish it would work the first time like it is suppose to and not the 20th."