We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 16 Old Mill Road, Redding, CT
    • Contact: customerservice@eyeglasses.com
    • Phone: 1888-896-3885
    • Customer Support: 1888-896-3885
    • Business Hours: 9am to 5pm est, Monday - Friday
    • Fax: 1888-896-3866

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

215 Customer Reviews

Rating 10/10
5/5
modified review posted

"They were prompt, courteous and did excellent acknowledgement of receipt of order. Very fast, well packed and well made replacement lenses. Will definitely use them again."


Rating 10/10
5/5
modified review posted

"Eyeglasses representatives made sure all went as intended to get order right, good follow up, nice work."


Rating 10/10
5/5
modified review posted

"Sent them my glasses and RX and they completed my new lenses order very quickly. Smooth sailing all around!"


Rating 10/10
5/5
modified review posted

"Very quick - a week faster than my eye doctors lab! And the final product is perfect! Will definitely use them again"


Rating 4/10
2/5
modified review posted

"My glasses arrived after expected, and the lenses were not as I ordered. After spending nearly $300, I expected better, especially given the huge profit margin on frames and lenses. I left a message for C/S but have not received a reply. Am I crazy to expect better?"

modified review Rep reply posted Jul-06-2014

eyeglassescustomerservice, eyeglasses.com rep has responded

“We are sorry to hear that the lenses we made for you are not working. Making progressive lenses with a prism prescription is quite tricky for any optical store, takes extra time and also expensive, so we understand why you asked us to make them since the price you paid was only about $150. While it is a high margin business for most optical stores that would have charged you $250 or more for these lenses, at our pricing we do not make much of a profit. In these situations, it is quite common that we may need to troubleshoot the first attempt, and fix it in a second try, which may include asking your doctor to re-check the prescription. That is why we have a satisfaction guarantee on all our lens work, and so you are welcome to return them for a full refund.

Making eyeglass lenses is custom work and quite often could require additional work. We do appreciate your business and sometimes it does take more than one attempt to get a progressive lens just right, whether that is online or in a physical retail optical store.”


Rating 10/10
5/5
modified review posted

"GREAT PRICE AND GREAT SERVICE"


Rating 10/10
5/5
modified review posted

"I accidentally sat on my new glasses and broke the frames. I looked all over the internet for a replacement but the problem was that my frames were discontinued. I called Eyeglasses.com to ask about a different frame and it turns out they have the exact frames in the same color as the one I just broke in their warehouse and immediately emailed me a direct link for me to buy it. They shipped it fast and it came on time. Eyeglasses.com saved me from a lot of time and headache I would've had trying to find a different frame that would fit my lens, instead I got exactly what I wanted, an exact replacement."


Rating 10/10
5/5
modified review posted

"This is the second time I've ordered from Eyeglasses.com and am satisfied with both their product and service!"


Rating 10/10
5/5
modified review posted

"I am so pleased with the service and product from eyeglasses.com I have recommended that friends and family give them a try. I will be making another purchase in the near future."


Rating 10/10
5/5
modified review posted

"Very quick shipping and customer service was excellent. Quality product as well. I would definitely recommend eyeglasses.com and would buy from them again. "


Rating 10/10
5/5
modified review posted

"HI
Your Service Was Great,Price Was Excellence & The Quality Of The Lenses Is The Best I Have Ever Purchased. This Is The Only Place I Will Buy My Future Glasses From.


Thank You
Timothy

"


Rating 10/10
5/5
modified review posted

"I shopped around locally before choosing eyeglasses.com to replace the lenses in my prescription sunglasses. These folks are the simply very good at what they do, and I am extremely happy at the high quality, as well as the savings. I saved about $150 in the bargain - even using "discount" optometry/optician outfits! The same products (frames and lenses) and choices that are available at any optometrist office, for significant savings. I plan to have them put new lenses in an older frame for a backup pair of daily use glasses. Please do yourself a favor, call them. I believe you will see the difference from the get-go."


Rating 10/10
5/5
modified review posted

"Arrived in Calgary Alberta 8 days after being ordered. Very satisfied with quality and selection. Two interactions with staff excellent. I needed fast service for holiday trip, and I got it. I ordered another pair same day as I received first pair. Price is fair, given quality, service, and selection of special lenses that I wanted. "


Rating 10/10
5/5
modified review posted

"I could not be any happier. I absolutely love everything about this company as well as their products. I have purchased replacement lens twice now, as well as purchased brand new frames with lens in them. Both times I've been extremely satisfied. I cannot say enough about how pleased I am. Not to mention the customer service is out of this world. They are friendly, precise, as well as the fact that they keep you informed as to the progress of your orders along the way. I have told everyone I know about this company. Thanks again Eyeglasses.com. Kari O'Dear"


Rating 10/10
5/5
modified review posted

"eyeglasses.com always delivers a quality product on time!"


eyeglasses.com is a Merchant Member! Learn more

eyeglasses.com is a merchant member
eyeglasses.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,877 merchant members.