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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Expansys-UK
    • Address: Netowrk House, Third Avenue, Globe Park
    • Contact: first@expansys.com
    • Phone: 0845 467 7000
    • Customer Support: 0330 808 0479
    • Business Hours: 9am-5pm
    • Fax: 0161 868 0306

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.66/10 5.66/10
    Chance of future purchase: Rating 3.07/10 3.07/10
    Shipping & packaging: Rating 3.88/10 3.88/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: Rating 0.56/10 0.56/10

577 Customer Reviews

Rating 2/10
1/5
modified review posted

"It took 5 months to get my refund. I ordered a phone from this company. There was no problems with delivery. The phone became faulty (charger dock fell out) and the shop they told me to take to could not repair it. I sent it back to expansys as they requested and they could not fix it either. They offered me a few options and i asked for the refund (because it took so long i got a new phone elsewhere anyway). From sending the phone back to offering a refund, it took roughly 2 months. They claimed and fought with me that they had given me a refund but there was no money from them in my account. They then realised that i actually hadn't received my refund and sent the request off to the correct department and once again i was told i would receive my refund. This happened 4 times. They asked for my bank account details 6 times. I have a trail of around 50 emails between myself and expansys. After lots of arguing, emails and calls they issued my refund 5 month later. This company is a disgrace."

modified review Rep reply posted May-12-2015

ExpansysUK1, Expansys-UK rep has responded

“Dear Natasha,

Thank you for your feedback.

Please accept our apology for delay with dealing with your refund. This does not sound like the type of experience we wish to occur. We are working every day on improving our customer service to provide quick and satisfying experience for our customers.
I would be keen to encourage you to try us again in future so we can prove our skill to please our customers.

Kind regards

Alex”


Rating 10/10
5/5
modified review posted

"Fast enough delivery, received in 5 days after placing order, good quality, will come again as low prices."


Rating 2/10
1/5
modified review posted

"Glacially slow delivery; will only order from this firm again if the delivery is promised to be significantly faster."

modified review Rep reply posted Apr-27-2015

ExpansysUK1, Expansys-UK rep has responded

“Dear customer.

Thank you for your feedback.

Please be advised that all orders less than 50€ are subject to standard delivery unless you choose express service. Standard
delivery can take up to 10 working days. If parcel doesn't arrive within this time we will send declaration for you to sign and new product will be sent via express service.

We do apologize for inconvenience caused.

Kind regards

Alex”


Rating 10/10
5/5
modified review posted

"Fantastic service and product purchased worked very nicely.
Will recommend to friends.
"


Rating 10/10
5/5
modified review posted

"Faultless, order, confirmed, delivered, and at a good price."


Rating 10/10
5/5
modified review posted

"Great quality service and quick delivery."


Rating 10/10
5/5
modified review posted

"............................................."


Rating 10/10
5/5
modified review posted

"I am very satisfied with Expansys. My order was delivered in unusually fast time and was exactly what I ordered and in perfect condition. I will do business with Expansys again."


Rating 10/10
5/5
modified review posted

"Great product, competitively priced and rapidly despatched: internet shopping at its best!"


Rating 2/10
1/5
modified review posted

"I have been waiting 9 days for my order! Absolute joke! "

modified review Rep reply posted Apr-21-2015

ExpansysUK1, Expansys-UK rep has responded

“Dear Mr Leonard Byrne.

Thank you for your feedback.

Please be advised that all orders less than 50€ are subject to standard delivery unless you choose express service. Standard
delivery can take up to 10 working days. If parcel doesn't arrive within this time we will send declaration for you to sign and new product will be sent via express service.

We do apologize for inconvenience caused.

Kind regards

Alex”


Rating 10/10
5/5
modified review posted

"Very pleased with the phone cover and the service"


Rating 10/10
5/5
modified review posted

"on time and as advertised"


Rating 10/10
5/5
modified review posted

"Very good price with swift delivery. Very happy."


Rating 10/10
5/5
modified review posted

"Service as expected. Many thanks"


Rating 8/10
4/5
modified review posted

"Order completed as expected"


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