4/5

posted Jun-05-2013

"My metal bed set is awesome and elegant choice from efurniture showroom. Thanks. I will prefer you in future.
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5/5

posted Jun-05-2013

"Sld Bordeaux Tv Stand SLD Bordeaux I bought from efurniture showroom about an year ago. It looks same well finished. Good quality. I haven’t found still any damage. A happy deal with efurnitureshowroom.
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4/5

posted May-27-2013

"Don't really know right now. Has not been delivered yet.
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4/5

posted May-24-2013

"I bought “Round Counter Height Ped Table CAMDEN-DARK” from efurnitureshowroom in just $525 after having discount of $123/- (Original price $648/-). It is the best and long going table. Shipping was also free.
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5/5

posted May-19-2013

"I always thought that online stores always charge you much more price than original and provide you the low quality furniture. But my views changed when I bought “Spyra Bar Table” from efurnitureshowroom for which I had to pay just $164/- while shipping was free. It’s the best quality and chargeable. I am really happy to sop with efurnitureshowroom.
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5/5

posted May-16-2013

"I am 100% satisfied with efurnitureshowroom after shopping of “May Twin/Twin Bunk Bed”. Its price was very low comparing to market price so I bought it from efurnitureshowroom. Its quality is wonderful and it is last going bed. Thanks efurnitureshowroom.
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5/5

posted May-07-2013

"Efurnitureshowroom is one of the best online furniture stores which I ever have seen or have experience of shopping with. I bought 6 “Superchair with Arms Navy Fabric” and 1 “Mesh Base Conference Table (48" x 96") Laminte Gray Nebula” for my office. Their total actual price was $3173/-. While after getting discounts, I had to pay just and only $1305/-. Such amazing discounts I never believed that I could get. But all I got in real. After 5 days, the furniture was delivered at my office which was amazing in quality and not even a little damaged. Thanks efurnitureshowroom."

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1/5

posted Apr-30-2013

"So, here is my story :
Furniture order placed on efurnitureshowroom.com for 1140.66. Order stated item would be delivered in 2weeks. I was informed item on back order till March 7, which i agreed to. Later informed that item was still on back order. I was emailed on 4/15 stating that the item would be shipped in 2-3 days. I did not receive this email as i was on vacation. No phone call was attempted. I was emailed again last friday saying they didn't have my phone number for deliver and that if i did not respond by 4/30 5p mst that the item would be sent to salvage and I would forfeit the amount paid. This morning I saw the emails and attempted to contact the company. I was informed that the item would not be delivered and I would not get my money back. I have filed with the credit card company, utah consumer protection, and BBB. I was told that I needed to also file a police report for investigation as utah state law says that it is against the law. Either an item must be delivered or amount refunded. This company is a scam. Please do not support them!"

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5/5

posted Apr-19-2013

"A month ago, I had to buy media storage cabinet but could not find the best from anywhere. Searching on internet, I came across efurnitureshowroom.com and saw there Espresso Grande Locking Media Storage Cabinet with Shaker Doors. It was wonderful in shape, size and price so I booked an order for it by calling the customer client support. The guy Alex which talked to me was a polite person and treated me politely. After booking of my order he told me that I would receive my order delivery within 5 working days of order. But surprisingly, I got the delivery on 4th day in excellent condition. Through this experience I can describe them as that “efurnitureshowroom is the best online store and their people are committed with their work honestly, providing their best services.”"

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1/5

posted Apr-03-2013

"I called efurnitureshowroom to see if they would price-match a furniture piece. The customer sevice rep said they would but only if i purchased it with free curbside delivery. I accepted the offer. They sent me 2 order confirmations, charged my credit card for $1730 then called a few hours later to tell me I owed them $260 more because it had to be delivered with white glove service. The $260 basically raised the price to same that was quoted on their website. I asked if I could use a 5% off coupon code (that the website had no problem accepting for the same piece of furniture) but the customer service rep said he needed to check to make sure they could accept it. He said he would call me back and refused to let me speak directly to his manager. Already annoyed by the inefficiency of this process, he called me later that evening but i couldnt answer b/c i was at work. Instead of leaving a voicemail with the answer he asked me to call him back at a number that he never answers. He emailed the next business day - again with no particulars of the answer. I emailed him back after trying to call again with no answer. He finally emails me back to say the discount code wasn't good for this particular item. He told me to call him back to pay the $260. Customer service doesn't seem to even try to satisfy their customers. I have asked them the cancel my order since I can buy the same item on amazon.com for less. A total waste of time dealing with them."

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5/5

posted Mar-22-2013

"I never did shop online before but before 2 months, my husband had to go to outside of city on his business tour. I had to buy a new bedroom furniture but as my husband was not here at home so I had to buy from online store as it was difficult for me to go outside in the market and buy furniture from there and then to bring it to home. When I was searching online stores on internet, “Elite 8-Piece Queen Panel Bedroom Set - Lea 816-950” got my attraction so I purchased it from there. Got discounts of about $1,300 which I think no one store can give. Later I got delivery to my home on 10th day of y order. Efurnitureshowroom not only saved my money but time also so I would say thanks to efurnitureshowroom.com."

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5/5

posted Mar-20-2013

"Efurnitureshowroom has made shopping easy and reliable. Whether where you are in USA, now you can shop from Efurnitureshowroom with more reliability and can get delivery in couple of days. Last month I had to purchase dining furniture for my restaurant so after visiting many online stores, I came across efurnitureshowroom.com and found the best furniture with good discounts. So I booked an order for “San Mateo 7-Piece Dining Set - Pulaski 662242” and paid only $2,643 after $1,133 discount. As Efurnitureshowroom was offering free delivery to home, I got my delivery within 10 working days which was in excellent condition and packing. That’s the reason; I think that efurnitureshowroom is the best and reliable store."

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5/5

posted Mar-07-2013

"It was pleasantly surprised to deal with efurniture. They people were very honest and do their job in very ethical way. I was looking for mattress. I found this site through Google. I ordered 8’inches mattress foam. I have tried 2 mattresses before. I have sewer backbone problem. That’s why I am poor sleeper. The mattress I had purchased with efurniture was the only one I have found to work for me. I received it last month and after experienced I recommend this mattress for those who have back pain problem. I can sleep well and wakeup without pain. Thank you"

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4/5

posted Feb-23-2013

"Just want to notify the person in charge of Reachell from eFurniture showroom that she had the most extrodinary customer service skills and knowledge of the product and shipment. I have been with the government for 22 yrs in customer service and a person like Reachell in these times of days where everything is so impersonal, she went up and beyond the duty of her job. Thank you. If I should be happy with my purchase, I can assure you I will be a customer and refer to other friends and family. - Michele Poynter "

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1/5

posted Jan-29-2013

"I ordered a media cabinet online, about $685 which was a great deal, it was processed and shipped fairly quickly. It arrived at my door damaged. VERY damaged. Like, pieces of hardwood cracked and split like kindling, drawers busted, doors hanging off their hinges damaged. Fortunately, I was smart enough to write "damaged" on the receiving inspection form. I immediately call efurnitureshowroom, start a claim, took photos and email them to my contact, Jeremiah.

Jeremiah informs me he will get on it and get the broken unit picked up and a new unit ordered and shipped. Alrighty.

Weeks go by. I call about 2-3 times a week trying to get an update on the process. Jeremiah doesn't return calls or emails, he is impossible to get a hold of. When I do get in touch with him, he tells me it's all fine, they just need to submit a claim to the shipping company (YRC) and get that excepted, THEN they can schedule the broken unit to be picked up. THEN they can order a new unit. Fine, sounds well enough.

More WEEKS go by. No progress. I continued to call 2-3 times a week and email Jeremiah. He never responded to emails or calls. I literally had to sit on the phone and repeatedly call his office phone until he picked up. Same run-around.

FINALLY, I get in contact with YRC saying when the pick-up will be. They end up being days late, but whatever. The broken cabinet gets picked up. The next week Jeremiah informs me the replacement has been ordered and shipped. I await eagerly. It arrives (it is October now), and is DAMAGED AGAIN. At this point I am pulling my hair out.

Repeat procedure: take photos, call Jeremiah, submit claim. Same process. This second broken unit (it weighs like 160lbs btw) sits in my entryway for 42 DAYS before YRC finally picks it up. It is another MONTH before I am able to secure the paperwork saying I wrote "damaged" on the receiving inspection form, allowing me to get a refund.

Here is the timeline of events:
Cabinet ordered: Aug 28, 2012
15 days
Cabinet received: Sep 12
13 days
Cabinet picked-up by YRC: Sep 25
1 days
Cabinet(replacement) shipped: Sept 26
9 days
Cabinet(replacement) received: Oct 5
41 days
Cabinet(replacement) picked up by YRC: Nov 15
25 days
Refund "submitted": Dec 10
5 days
Refund applied: Dec 14, 2012

Total Days wasted: 109 days

Total Days with 160lb broken cabinet in my entryway: 14+42 = 56 days

In conclusion, efurnitureshowroom had the absolute worst customer service EVER and almost scammed me for $685. By the end of this disaster, Jeremiah was no longer with the company - he was fired! Probably for screwing over customers and never following up on their claims! If I hadn't constantly 'harassed' efurnitureshowroom or YRC shipping, I NEVER would have gotten a refund!"

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