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"ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! I called them to check on an order that was showing up as "Preparing For Shipment". Long story short, a Customer Service "manager" got on the phone and was VERY rude and snippy. She told me that I was a liar, a cheater, a thief and I was trying to "screw their company over". I will NEVER, EVER order from them again and I will make ABSOLUTELY sure I tell everyone I know about them! It really sucks because they offer great prices on some really cool/decent items :("
"Ordered on January 15, order shipped next day, and received on January 22. They even threw in a freebie for referring a couple friends. Their products are cheap, they work but don't expect top quality. I would buy again. They will spam you a lot, so I'd recommend using an alternate email address when you place an order with them."
"Amateurs. Ordered on the 8th for christmas and my order wasn't even shipped on the 18th. Canceled my order. Now i've to find another gift for my girlfriend. Can't rely on em. "
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posted Jan-23-2008 
posted Dec-18-2007 
![Share](javascript:share_rating({"review_body":"Ordered on January 15, order shipped next day, and received on January 22. They even threw in a freebie for referring a couple friends. Their products are cheap, they work but don\u0027t expect top quality. I would buy again. They will spam you a lot, so I\u0027d recommend using an alternate email address when you place an order with them.","link":"http:\/\/www.resellerratings.com\/store\/e_l_f_JA_Cosmetics\/comment\/358459#comment358459","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_l_f_JA_Cosmetics.jpg","store_name":"e.l.f. \/ JA Cosmetics","username":"swirly","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amateurs. Ordered on the 8th for christmas and my order wasn\u0027t even shipped on the 18th. Canceled my order. Now i\u0027ve to find another gift for my girlfriend. Can\u0027t rely on em. ","link":"http:\/\/www.resellerratings.com\/store\/e_l_f_JA_Cosmetics\/comment\/351811#comment351811","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_l_f_JA_Cosmetics.jpg","store_name":"e.l.f. \/ JA Cosmetics","username":"jenovax4","rating":"1"}, "single");){kind=link}
"ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! I called them to check on an order that was showing up as "Preparing For Shipment". Long story short, a Customer Service "manager" got on the phone and was VERY rude and snippy. She told me that I was a liar, a cheater, a thief and I was trying to "screw their company over". I will NEVER, EVER order from them again and I will make ABSOLUTELY sure I tell everyone I know about them! It really sucks because they offer great prices on some really cool/decent items :("