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"First time buyer from ePowerhousePC, they were very fast to call me within 5-10min of me placing my order and letting me know I had mistyped something and this mistake would stop my order. The person on the phone was polite and friendly.
The case I ordered finally arrived and upon inspection I see it came with a 350w powersupply instead of the 420w one their website said it would. I called them and the person said it was a mistake on their part and the pictures and info were a carry over from a back up of their old database. The person on the phone then said they would call me back or email me, they did'nt make it clear they would send me a replacement powersupply even though their website has the case listed as having a 420w unit.
I took a screenshot of the webpage and hosted it at fileshack for all to see. http://img402.imageshack.us/img402/3493/420wpsu1dz.jpg
I had the feeling they would change the info at their site and then brush me off.
After about a week I recieved a call from ePowerhousePC and they said they would ship me a 420w psu.
Thanks for doing the right thing and taking care of your customer.
I would'nt have bought the case if I had known it came with a 350w PSU.
Well not much else to say, ePowerhousePC took care of me and I'm happy. "
This review was modified by mhyatt3 on February 09 2006 05:03:27 PM
"Very Pleasant Experience, initially ordered something I did not want, emailed customer service to take off part of my order, and it was done very promptly with a refund to my paypal account.
Shipping speed was great, got my order out the very same day. Was also packaged well and the package emerged unscathed by USPS.
Overall, I am very glad I ordered from them and I will definitely do so again!"
"Superb service, just what your looking for in an online vendor. Items were shipped quickly and as requested. Whats really nice with these guys is the e-mails you get every step along the way, you always know where your order stands. I would not hesitate to order again from them..... good company!!!"
"I purchased a Vapochill XE case from Epowerhouse.com. I am very pleased. It was shipped very quickly and works perfectly. I was a little hesitant at first, because they did not have very many ratings.
I am happy I went ahead and did business with them. No one else had the case in stock at the time, and they did. I would order from them again."
"I left a message to talk to sales person. They called back within an hour. This was great. They answered all my pre-sales questions and told me when a back ordered item (cpu heat sink - vapochill) was going to ship. It shipped exactly when they told me it would. I really like straight forward answers and information that is accurate helps me plan my projects. They proved they do what they said they would do. I will definitely buy from them again. "
"Super great service & delivery!!! Beat N**E** on price+delivery hands down. E-mails status every step of the way. I'll go wth these winners for anything on their that I can use. Doesn't get any better than this - they earned it - winners win!"
"At the time, these folks were one of the few etailers that had the Arctic Cooler Freezer 64 Pro heatsink in stock. I found them by browsing Arctic Cooling's links of vendors that carry their products and despite the limited feedback thus far, I opted to give ePowerHousePC a shot. They did not disappoint by any means.
I found them to be responsive to inquiries. Equally as important was the very fast shipping time. I needed this product in a quick timeframe and since they're based in Michigan (as I am), that was a factor in going with these folks as well. Two days after ordering, I had the product in hand.
From the friendly service to the quick shipping and reasonable pricing, I feel very confident in adding this etailer to my list of vendors."
"My purchase through e Powerhouse PC was indeed a pleasure. I was extremely surprise in how fast my order was delivered as well as their customer service. I made a mistake on my account and they quickly resolved the issue; in less that 30 minutes. If I'm in the market to purchase an item that they stock, I will definitely order through them again."
This review was modified by morrisb on February 26 2007 05:40:05 PM
"Very fast processing and consistant email updates. This was a very smooth and easy transaction. First class all the way. They were also the only online merchant that I could find that still stocked this product."
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posted Sep-19-2006 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Very Pleasant Experience, initially ordered something I did not want, emailed customer service to take off part of my order, and it was done very promptly with a refund to my paypal account.<br><br>Shipping speed was great, got my order out the very same day. Was also packaged well and the package emerged unscathed by USPS.<br><br>Overall, I am very glad I ordered from them and I will definitely do so again!","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/276392#comment276392","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"shadowkwarrior","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Superb service, just what your looking for in an online vendor. Items were shipped quickly and as requested. Whats really nice with these guys is the e-mails you get every step along the way, you always know where your order stands. I would not hesitate to order again from them..... good company!!!","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/277060#comment277060","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"Lvcoyote","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Vapochill XE case from Epowerhouse.com. I am very pleased. It was shipped very quickly and works perfectly. I was a little hesitant at first, because they did not have very many ratings. <br><br>I am happy I went ahead and did business with them. No one else had the case in stock at the time, and they did. I would order from them again.","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/94260#comment94260","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"Mykodacon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/121224#comment121224","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"FryGuy982","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I left a message to talk to sales person. They called back within an hour. This was great. They answered all my pre-sales questions and told me when a back ordered item (cpu heat sink - vapochill) was going to ship. It shipped exactly when they told me it would. I really like straight forward answers and information that is accurate helps me plan my projects. They proved they do what they said they would do. I will definitely buy from them again. ","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/215282#comment215282","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"jjeszenka","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Super great service & delivery!!! Beat N**E** on price+delivery hands down. E-mails status every step of the way. I\u0027ll go wth these winners for anything on their that I can use. Doesn\u0027t get any better than this - they earned it - winners win!","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/317108#comment317108","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"hotstuff","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"At the time, these folks were one of the few etailers that had the Arctic Cooler Freezer 64 Pro heatsink in stock. I found them by browsing Arctic Cooling\u0027s links of vendors that carry their products and despite the limited feedback thus far, I opted to give ePowerHousePC a shot. They did not disappoint by any means.<br><br>I found them to be responsive to inquiries. Equally as important was the very fast shipping time. I needed this product in a quick timeframe and since they\u0027re based in Michigan (as I am), that was a factor in going with these folks as well. Two days after ordering, I had the product in hand.<br><br>From the friendly service to the quick shipping and reasonable pricing, I feel very confident in adding this etailer to my list of vendors.","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/233911#comment233911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"One4yu2c","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My purchase through e Powerhouse PC was indeed a pleasure. I was extremely surprise in how fast my order was delivered as well as their customer service. I made a mistake on my account and they quickly resolved the issue; in less that 30 minutes. If I\u0027m in the market to purchase an item that they stock, I will definitely order through them again.","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/301531#comment301531","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"morrisb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very fast processing and consistant email updates. This was a very smooth and easy transaction. First class all the way. They were also the only online merchant that I could find that still stocked this product.","link":"http:\/\/www.resellerratings.com\/store\/e_POWERHOUSE_PC\/comment\/460321#comment460321","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/e_POWERHOUSE_PC.jpg","store_name":"e POWERHOUSE PC","username":"pdoggz","rating":"5"}, "single");){kind=link}
"First time buyer from ePowerhousePC, they were very fast to call me within 5-10min of me placing my order and letting me know I had mistyped something and this mistake would stop my order. The person on the phone was polite and friendly.
The case I ordered finally arrived and upon inspection I see it came with a 350w powersupply instead of the 420w one their website said it would.
I called them and the person said it was a mistake on their part and the pictures and info were a carry over from a back up of their old database. The person on the phone then said they would call me back or email me, they did'nt make it clear they would send me a replacement powersupply even though their website has the case listed as having a 420w unit.
I took a screenshot of the webpage and hosted it at fileshack for all to see.
http://img402.imageshack.us/img402/3493/420wpsu1dz.jpg
I had the feeling they would change the info at their site and then brush me off.
After about a week I recieved a call from ePowerhousePC and they said they would ship me a 420w psu.
Thanks for doing the right thing and taking care of your customer.
I would'nt have bought the case if I had known it came with a 350w PSU.
Well not much else to say, ePowerhousePC took care of me and I'm happy.
"