1/5

posted Jun-11-2009

"Price changes multiple times throughout the day on same product. Refuses to honor prices even if the item is in the cart. Must go through multiple layers of customer service rep to get simple matters resolved. "

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1/5

posted Aug-27-2007

"Bought a graphic card. The fan was extremely noisy. Sent it back, with all packaging in original condition. Practically no damage (except two cut seals (regular tape, no special markings on it)). They refused to refund my money, (against their terms and conditions), and then kept my graphic card. Called over 10 times (literally), and always told to wait longer (for it to be sent to other department... wait for testing... wait for manufacturer response... more bull cr*p... no one was actually doing anything to it. Rather, it was waiting for something else to happen to it). Was even lied to, saying that he processed a refund (I made him confirm that before I hung up). I called back later, they say that a refund was never processed. They also stated that I will get email updates (but I never got anything other than the original RMA request). Manager was not helpful at all. They still have my graphic card...

UPDATE: After a threat of legal action, a refund was finally processed. Regardless, the manager seemed stubborn to refund the money, and unwilling to lose profit in order to gain a happy customer. I will not be going back to eWiz, and would rather pay a bit more at Newegg knowing that I will always have great warranty and service.

UPDATE TWO: eWiz responded to my message below, and this is my response: BULL CR*P AGAIN. You didn't refund my money because you were able to get it sealed. In fact, you said that the manufacturer did not respond to the request to get it resealed. Also, you didn't seem to care, at all, about the fact I sent it back. I even felt that you just wanted to keep it and not refund anything. The main (and probably only) reason I was refunded was because of a legal threat. If eWiz responded stating something that isn't an outright lie, I would not respond to it - but your deceiving business practices cannot be tolerated."

This review was modified by Mark Sity on November 09 2007 06:14:42 PM

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1/5

posted Dec-10-2009

"This merchant canceled my order and did not even bother to send an email to let me know. 2 weeks later when the product hadn't arrived I log in to their website and notice, like dozens of others here, that my order has been canceled. I'm enjoying reading their responses where they claim to have emailed customers to let them know. Well, its been 2 weeks since I ordered and I still haven't received an email from them, and I suspect none of the other people have either."

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1/5

posted Jul-02-2010

"I purchased a Samsung Spinpoint F3 harddrive from Superbiiz.

The harddrive came defective-- it just clicked and was not recognized by 4 separate motherboards. I RMA'ed the harddrive and was promptly given a RMA number for a replacement unit. However, the harddrive was actually sent to the manufacturer for a 3-week repair. After patiently waiting for 3 weeks, the harddrive was sent back, this time with physical scratches on it and it still doesn't work.

I emailed Ewiz regarding their not honoring the replacement RMA. The corresponding representative simply states that the RMA was for a repair even though all the RMA emails explicitly states REPLACEMENT. I forwarded these emails to the representative and I have gotten no responses. All my further emails regarding this RMA have been ignored.

Ewiz states that it provides replacement RMA's within 30 days of purchase and has 1-year extended warranty on harddrives, but that is simply a LIE. Not only did I get denied the 30 day replacement RMA, I have also been denied the 1-year extended warranty as they continue to ignore my second RMA inquiries. Absolutely abysmal customer service.

Shop here at your own risk. It was my mistake to shop at Ewiz and I've learned from my costly lesson. Avoid this reseller if you can.


****EDIT: Response to Ewiz****

Wrong answers. Try harder.

Mistake number one.
If the item was received past the date for a REPLACEMENT RMA, then you have absolutely no right sending it to Samsung for a REPAIR. My RMA request was approved for a REPLACEMENT, not a REPAIR, let alone a 3-week repair. What you should have done is denied the package, get it sent back to me, then let me decide if I WANT a REPAIR RMA instead of deciding for me. But why would I not want a REPAIR? Well, I do, but just not done through Ewiz. If I knew that the RMA was not going to be honored for a REPLACEMENT, then I would have directly sent it to Samsung for a REPAIR (instead of having Ewiz as a middleman waste more time, which of course it did). The bottom line is: the RMA # issued to me was for a REPLACEMENT; Ewiz should either honor that REPLACEMENT RMA or send it back to me so I can decide what to do. My decision would have been to send it directly to Samsung and not Ewiz, but I never got the chance to make that decision. No business should ever decide for its customers what they should do. It's as simple as that.

Mistake number two.
You claim that the extended warranty is extra-- something to be paid for additionally-- but guess what, there exists no such option on the website ANYWHERE. And the reason for that is this 1-year warranty was offered freely on the website under the warranty tab, but was recently removed to save Ewiz's shady business model.

Yes, that's right, got your dirty little secret right here. Thanks to something called Google cached page, I was able to find the original, unaltered warranty page that I and many other customers read when we purchased this item. Below is a link to the screenshot of the Google cached page (this was cached on June 4th and at the writing of this response, can still be found on Google if you query for "ewiz samsung spinpoint f3 warranty" and look through the cached pages):

http://ScrnSht.com/wufljr

Here's the current webpage which has been changed to save Ewiz's shady business (as of July 8th):

http://ScrnSht.com/mjrozn

The difference between the first and the second page is noticeable about two-thirds of the way down. A huge portion of the unaltered webpage is excised from the current webpage, which is reproduced below:

"All defective parts must be received by SuperBiiz before the warranty expiration date. Please contact the manufacturer directly for repair or replacement if the product is still covered by the manufacturer's warranty after our warranty expires. SuperBiiz.com provides extended warranties on select product categories. After the initial 30-day warranty period expires, the following parts may be returned to SuperBiiz.com for repair according to the specified warranty period:

* Hard drives: 1 year from invoice date.
* Video cards: 1 year from invoice date.
* Motherboards: 1 year from invoice date.
* Memory: 1 year from invoice date.
* AMD CPUs OEM & Retail: 6 months from invoice date.
* Intel CPUs OEM & Retail: 3 months from invoice date.
* Wireless products: 1 year from invoice date."

Look at that, Ewiz PROVIDES extended warranties on harddrives and other products. No, it doesn't say provides at an additional cost, and no, there is no actual option to add extended warranty. That means this extended warranty is actually offered at no cost. So why would Ewiz remove this vital piece of information from its website under the warranty tab?

Because it's a shady business. It puts warranty information on the website, but removes them later when customers actually need the company to honor its warranty claims. This is a textbook example of an online retailing scam. This is completely ILLEGAL and I will be reporting this to the Better Business Bureau for fraud/scam.

I have never dealt with a company as shameless and poorly run as Ewiz. I hope you don't fall into its lying trap."

This review was modified by kevinccluo on July 08 2010 08:47:29 PM

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1/5

posted Dec-05-2009

"My order was canceled, and they didn't even send a single email. After over a week, I went to their website and to check the status and it shows canceled."

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1/5

posted Sep-24-2009

"Seems to be a similar story as some others. Returned merchandise (carefully, orignial packaging, all parts, etc). Nagged RMA department to get response. Had even ordered another part at a higher price during the wait, all be it on my business account by accident. Included all documentation and note to simply refund money as I had ordered a replacement from them. After the "follow up" to RMA department informed that the part was returned to me. When I asked about why no refund when returned in the refund period, regardless of RMA status and the quote from "deleted" was "If the card was like new condition we would have gladly accepted the return, unfortunately there were probably screw marks or other indications that the product was used.". Do I sense a script here? I will not have any cheezy threats of retribution. However, it is foolish for a company to loose future business for a one time sale.

Update: Finally received the my rma'd item. Not a scratch, dent or ding. Like new condition, even after their testing. I've never had a problem ordering from these folks in the past, but don't expect any returns for any reason. "

This review was modified by felston on October 19 2009 06:28:58 PM

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1/5

posted Feb-07-2007

"This is like a fraud. I order a Super Talent flash drive, but they sent me a no-brand drive. In no way could I find any manufacturer's name on the label of the package. The product I received also differs from the one on the picture I saw on ewiz's webpage.

ewiz.com states that there is a lifetime warranty for this drive. I am not sure how I can claim the warranty when there is no manufacturer revealed to me and if the drive becomes defected one day.

ewiz.com wanted me to pay shipping costs for exchange. This is definitely a joke. They sent me something that is not my order. Think about this: If you ordered a sony laptop, but the seller sent you a no-brand laptop. what would you feel? I consider the transaction a fraud if I have to pay shipping for exchange. I certainly won't do any business with a company that is not trustworthy."

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1/5

posted Dec-03-2009

"Placed an order for a digital frame on 11/28/09. Pay by paypal was accepted. Receiced an email of invoice the same day. Tonight (12/03/09) received a paypal refund email. Checked and found out the order was cancelled today. Receive no cancellation email from Ewiz/SuperBiiz. I will not do any business with this merchant again. "

This review was modified by cmh385 on December 03 2009 08:46:37 PM

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1/5

posted Jun-12-2009

"Don't even waste your time on this company. Just not worth the headaches if you have a problem with a D.O.A motherboard. I decided to try them out because of price over my usual online retailer and NEVER again. What a joke. My purchased mb would not post with a Quad Core processor. When I rma it, they tested it and told me in was fine with a Duo Core. Well that is not what I'm using and the Gig. mb supports the 45ms Quads. They then told me that the company does not even have a quad core processor to test with! You've got to be kidding me! They then wanted me to wait another 2 weeks while they send it to Gig. to test it themselves. So a month turnaround on a mb that will not post with a quad? Then the CS guy (Rocky) pulls an attitude and asks me what I would do. I tell him I would at least have a quad core processor on hand for testing purposes. He laughs at me and says, "We should spend $300 for a quad to test your motherboard?" I couldn't believe he even said this. Again, what a joke. So now it same motherboard is on its way back to me and I'm headed back to my favorite retailer for the motherboard. I should have stuck with them in the first place! Live and Learn. Stay away from Ewiz/SuperBiz/Newbiiz if you expect some sort of decent customer service. Just not worth the headaches. "

This review was modified by ru1thirst on June 24 2009 06:41:57 PM

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1/5

posted Oct-02-2006

"I purchased a VIA motherboard from eWiz because it was the cheapest I could find. Well, it ended up being the most expensive. The board was DOA (I don't hold this against eWiz, but rather VIA) so I requested an RMA. However, after receiving the RMA, and sending back the board, they mistakenly sent me back *the exact same board* (yes, the same serial number) by mistake (they had the serial number of the supposed "replacement" board on the invoice). So, I submit another RMA request, informing them of all the details of this problem. They reply asking me to phone their customer service, who tells me to submit another RMA request!? Now I'm shipping this board back to them a second time. So if you take the cost of the long distance phone call and the shipping from the midwest to their company in CA, and add it to the cost of the board, every other online retailer is cheaper. In short, don't buy from eWiz."

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