I went to Pricewatch in search of dvd-rw that is ide connected. Picked a dvd-rw from Asus for $25.77 including freight and then clicked to go to eWiz to make the purchase.
They shipped dvd-roms instead at the same price, you can go look now and see they still list the "rw" at this price.
They came in 10 days later and were boxed. I opened the boxes and saw they were Asus and not that they were dvd-rom's as I had no reason to suspect the change which I now believe was intended.
Less than 30 days from receipt I call to get them to ship the correct drives as I opened them to use one and discovered the change today and they refuse a return as it is beyond 30 days from the order date.
I went through a supervisor and he said the same thing and apparently no one has the authority to waive the time even though it is less than 30 days from receipt of the order.
It is obvious these people are NG and they intended to do this and I fail to believe that no one in the building can allow a return but the last supervisor told me he was it for anyone with authority there and that no owner would change their policy even if I found one.
I build for a living and am an Admin on a tech support forum and could not believe my ears but you all need to pass on these people they are not honorable and do not care who they offend as I have bought a fair amount there in the past which all these "customer service" people knew!
On my third try, I finally managed to find a customer service person who would listen and they are sending a call tag and planning to issue a refund as well as a $10 credit to spend.
This review was modified by its author, mylanta3, on
11/5/09 1:14 PM.
