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Total Waste of Time
"They dont tell you your order is out of stock until after you place it. Waited 9 days, items still not shipped, cancelled order. Don't bother, they are nothing but a storefront with lousy service."
Innacurate info for towing/towability 2012 Ford Escape XLT
"I asked eTrailer what parts I would need to flat tow a 2012 FORD ESCAPE XLT AWD that I was in the process of buying from a local Ford dealership. I said I'd already purchased a Blue OX AVENTA LX BX7445 Tow Bar. The info I was given was wrong. A couple of days AFTER buying the '12 Ford Escape, I went on FORD'S website to see what vehicle info they provide to owners. I'd already downloaded the owners manual, BEFORE buying to ensure my new Ford was towable and if there were any special rqmnts to flat tow it. I noticed on the FORD website that FORD listed a "Addendum" printing to the owner's manual so I opened that file. It was a single page that superseded all the flat tow guidance in the owner's manual. The Addendum said a 2012 FORD XLT AWD Cannot be flat towed!! I also then read a post on eTrailer from John M who asked pretty much the same question I'd asked about flat towing their 2012 Ford Escape. John M was advised he needed a Remco lube pump kit, which was NOT mentioned in the eTrailer response to my post, same question, same vehicle. So...I returned the '12 Ford Escape XLT to the dealer since it could not be flat towed. Our salesman was not aware of the Addendum to the owner's manual re no flat towing. After a very stressful week, we bought a 2014 Honda CRV V EX, AWD from the FORD Dealer, which CAN be flat towed.Bottom line - don't rely on eTrailer OR the car salesman to know about your vehicle and whether it can be flat towed. You must do your own due diligence or risk getting a car that doesn't fit your requirements. I also wonder how John M. is doing flat towing his '12 FORD XLT AWD with that REMCO lube pump kit that eTrailer recommended..."
"ordered a leaf spring for my trailer told them weight and size of trailer they said i could exchange it but i would have to pay shipping to return it and pay shipping to have a new one sent the shipping cost more than the part should have done it repaired by a shop here in town would of been more inexpensive really bad customer service "
Quick shipment, good prices, and reasonable shipping costs
"Two orders on separate occasions of small replacement Thule parts. Both orders I got exactly what I ordered very quickly. Shipping costs for small parts was very reasonable (~$3), which is unusual when buying online. Very happy with etrailer.com"
If you want to hear Lies buy from this site
"I ordered a cargo carrier from Etrailer and after waiting 2 weeks, I started calling there customer no-service. I was promised the moon but never receive product. They will tell you what you want to hear. They will promise you that the owner will call,,,but he wont.I will never order from this company again."
Hope that your product fits!
"Ordered a pair of chain adjusters rated for tires with rims 16-19". They did not fit my 17" rims on my Chevy Colorado. Etrailer costumer service refused to refund me or send me a pair of adjusters that fit. The only option given was to order a new pair at full price and hoped they worked. Glad I found out their return polices with a cheap item. Won't be shopping etrailer again. "
Etrailer.com: Accountability??? What is that?
"I received my order of a trailer hitch & other accessories. Still 7 days later, I have not got the right fasteners for installation. Although Emailing back and forth several times with customer service, I sill did not have any confirmation if or when the issue would be resolved.I gave up on these people and ordered the special metric fasteners online to finish the job. The "good" reviews from their website are deceptive.DL."
The Products You Order May NOT Be In Stock
"When you select an item to order there is NO inventory information presented. Therefore you may think it is in stock. NOT necessarily! In my case I ordered three different items. It turns out one of them was out of stock and they held my entire order for a month until the item came in. I called to ask them to ship the two items that were in stock ahead of the backordered item, and they said I would have to pay a second shipping (Duplicate) charge.Won't do business with them again, even if they have the lowest price. "
No problems yet encountered
"So far I seem to be in the minority. I've just received 2 hefty weight packages, ~80 pounds and ~100 pounds shipped at no charge (4 leaf springs,installation hardware and a few odds and ends, 4 disc brake and rotor assemblies). Yes, the boxes weren't the best, one being theirs, the other from Kodak Brakes though they did contain all of the undamaged required parts. I've asked them some questions about items and the answers have been supplied within a few hours. Earlier orders have also been shipped as satisfactorily. If I have a complaint, I'll take it up directly with them, not brag on about my education 'credentials'. If I have a component complaint, I'll most likely go after the manufacturer."
Their guarentee of price matching is a guarentee they won't follow through
"After purchasing many items from this company and always having one problem or another, this was my last order with etrailer due to this companies' phony marketing scheme claiming they will reimburse people 110% of the difference when a product is found to be cheaper on another web site. I found a product and this company will not honor their guarantee as it plays by different rules in order to give the appearance that you will match prices. I found an RV Fridge aerator on Campingworld for $15.37. Etrailer advertises the same item for $19.95. However, I was told by etrailer's policy small print that it says that they will only match the price AFTER a delivery charge is added to the other product. But...the phony thing about etrailer's marketing scheme is that they don't add the cost of their delivery charge to the cost of their similar item...which would make it apples for apples. Such deception on their advertising is why I will never buy from etrailer again and why I will make sure all my trailer friends will hear of this scheme as well. All etrailer had to do was follow through with their commitment...which probably would have cost them about $4.45. But to me, it wasn't about the reimbursement, its about principle. I work as a Psychtherapist with my own private practice. I do not have an ax to grind with etrailer or anyone else. But, I am tired of businesses who play on the public's perception in order to make a false claim. Etrailer is such a company in my opinion.So, please close my account. I will never do business with etrailer again. And...very simply, I will encourage my many trailer friends to avoid etrailer and stick with companies that will do what they say they will do.... such as ebay, Campingworld; Amazon, etc."
"I was surprised how many negative reviews are here for etrailer. I came here to post a positive review.I found a hitch at a lower price and they refunded me the money within 24 hours.Also every part I priced (orginal part, no knock offs) was 25-50% cheaper than just about every other website that was trying to sell you the hitch cheap and then bet on you adding high priced accessories.I do have to comment that they do ship it in the original box. An orginal box won't withstand a 100lb hitch with no support, just rattling around. My hitch came, it had destroyed the box, and scuffed the paint.Heres the thing, it's a hidden hitch, very well built, for $150 bucks that sits on the rear of your vehicle, hidden, in the muck. If you want your hitch to glisten and wax it, you probably should pay a trailer store to hook you up. For DIY .. this place is the spot."
WONT STAND BEHIND WHAT THEY SELL
"Bought Valterra Rope Lights with Trak - 18' Item #: A30-0950 and after one camping trip. There was a 12" dead section in the 18' awning lights. I had to pay to ship the defective lights back. Dont buy from them! I bought items from them with no problems, but when you return an item is where there Customer Service is substandard. I told them I will never order from them again!!! I am sure they have heard that before. They also kept part of the refund!!!!!!they shorted all shipping - 15.00 plus another -10.00 a total of 25.00 dollarsthet kept It cast 10.00 to return the item. I should have kept the defective lightsValterra Rope Lights with Trak - 18'Item #: A30-0950$57.95 USD 1 $57.95 USDShipping and handling: $4.99 USDTotal: $62.94 USD Refund to PayPal Balance: $48.58 USDInvoice Number: 104444762"
Automated shipping money shredding machine
"Horrible customer service. if you mistyped any size info after hours it cant be undone even if you attempt to contact them immediately it wont matter. They replied in line behind my communication to change the order the next morning telling me they advanced my shipping and shipped it anyway. Then on the phone pat is trying to tell me thats the way it goes the shippers work through the night without any communication with customer service. So for half the day they are a digital money taking non communicative shipping machine. They dont understand this is an amazon america now. Take a clue. Customer service is the gold standard. It's costing me the original 50 dollars for shipping and the return of 50 dollars for shipping, a total of 100 dollars for return for frickin snow chains"
Do NOT trust a verbal quote from eTrailer
"I got a list of part numbers from Curt Manufacturing for a 5th wheel system. I read these part numbers to an eTrailer rep, who gave us a quote. Based on my wholesale quote, I gave my customer a retail quote. When the email link to place my order arrived four hours later, eTrailer had substituted a cheaper part. When I called to complain, a rep refused to put me thru to management, but rather conveyed my complaint and then told me they would not honor the phone quote. I ordered from a different vendor at almost no margin. If you work for a jobber, trusting eTrailer can cost your employer money and make you look stupid to your boss."
Non shipment with no customer service
"Got the initial email, then one of when to expect delivery. The next one gave me the delay notice of maybe two to four weeks. Customer service said they could not ship the complete portion of the order unless they charged extra shipping."