The absolute best. Excellent price and the quickest shipping I've ever encountered. These guys get my business from now on.!!!!

very easy ordering with the right equipment

good website, very easy to find desired product

I needed some lights and some parts for a suburban water heater. I found the lights but not the water heater parts Catalogue is OK tonavigate but some may find it not very user friendly. I nearly bought the lights from another vendor as your site did not show on my initial search. I am very pleased that I have found your site as your catalog is quite extensive and your prices and shipping rates are very competetive. I have book marked you and as we move towards the camping season I will find other parts that I will need and will look on your site first.

Discovered your site via a friend. Found a hitch I wanted, great price. Hope it arrives as scheduled (3-5) days. Will use you a lot more in the future. Doug B  
Item arrived ahead of schedule, fit perfectly, love it. Outstanding company, customer service and all. D Blu

This review was modified by its author, D_Blu, on 2/8/10 8:34 AM.

Excellent selection and THE BEST shipping rates.  
 
Researched item at several websites, pricing very similar but your low shipping rates made this sale.

I ordered a trailer wiring harness for my truck from etrailer.com and needed it by a specific time. I paid $30 extra for UPS Next Day Air (red label) and they shipped my order via UPS Ground. When I called to ask about this, Emily told me that the package wouldn't have arrived when it did if it wasn't shipped via red label. The label clearly says "UPS Ground" on it and UPS customer service confirms that from etrailer.com's zip code to my zip code via red label will arrive by 10:30 AM. Etrailer.com refuses to refund the additional $30 paid for the wrong shipping method. If you order from them, use the cheapest shipping method possible because they'll still ship it via the cheapest means and pocket the difference.

I am furious. My wife ordered me a gift from etrailers.com and waited for it to come in. When it finally came in, we were surprised that there were parts missing. I was able to contact them, finally, through email and was given the run around, back and forth many times. These people would rather take your money and run than provide any kind of service to you once they have the money in the bank. Instead of working to try and make my situation right, the customer care rep I spoke to, Pat C, made excuses and blamed me for the problem. IT WAS MEANT TO BE A GIFT AND I HAD NOTHING TO DO WITH IT UNTIL I REALIZED THEY SHORTED MY WIFE (ME) A PART!!  
The company slogan should be "well that's just too bad" because I heard that multiple times through many emails and even phone conversations. I purchased the part I needed from the manufacturer and tried to explain that to Pat, who told me that her company didn't recognize them as a vendor??? Did I miss something?? The part I just bought from her company is not really from her company??  
She finally just said, oh well we'll send you a part that you might be missing. I'm still out the money for the part I got from the manufacturer and the shipping, and still waiting for etrailer.com to send me the part that I have been promised.  
All in all, I would NEVER reccommend this company to anybody and I don't look forward to ever dealing with them again.

It was well informed of the products that I intended to purchase due to the great website. There is a "Hitch Hunter" application that makes it really easy to get the correct hitch for your model vehicle.  
It was easy to place and complete the order. I was keep informed of the order shipment with email which included tracking number.  
I received the order quickly and well packaged.  
 
I had a GREAT experience!  

They have decent priced stuff and make it easy for people who dont know much about hitches to buy stuff, and that's the rub. I bought a class II cargo carrier, when i should have bought a class I cargo carrier. Had they simply asked me the make of the vehicle when accepting the order, my headache could have been avoided, as class II hitches do not seem to be available for a Mazda 6. SO, I sent back the cargo carrier at my expense, and was charged a 20% restocking fee for returning it, and then paid shipping on the correct one (needed it for a vacation). All told, by 140 dollar cargo carrier cost me well over 200 dollars! I should have shopped locally...

These people are truly a JOKE !!! Not only do they give the trite excuses; " the check's in the mail, it's only a fever blister and, best of all....'it's in transit'." After 3 weeks and as many emails promising that it is " in transit ".....NO PARTS " and, more excuses that it's all the mfgrs. fault.....NOT theirs. If, you truly want to receive the part(S)......PLEASE ORDER IT FROM SOMEONE ELSE THAT IS RELIABLE AND.......PLEASE READ THE FEED BACK BEFORE ORDERING ! ACCORDING TO THE "FEED-BACK",WHEN ALL OTHER STORES HAVE AN OVER ALL CUSTOMER RATING OF, 7.98 AND, E-TRAILER HAS A RATING OF 5.38 OR, 33 % LOWER THAN THE AVERAGE OF ALL STORES COMBINED .........I REST MY CASE !  
 
J. Ford, a very displeased customer ( using the word " Customer" Loosely).

This review was modified by its author, Jerry Ford, on 6/8/09 8:24 PM.

The information for every product I viewed online was excellent, this allowed me to make sure I was getting exactly what I needed. Did I mention that the prices for the products I ordered were the best I found either online or locally. This will be my first stop the next time I need something that is for sure. THANK YOU

We received an email response almost immediately after orderering. Received another email one hour after ordering that stated item was shipped! Ok, it was actually saying UPS was notified and it wasn't physically shipped yet but I appreciated the fast email. Expedited shipping is 3-5 days and it arrived in 5 business days. It had a long way to travel so I was ok with that. I was able to track the package through UPS just fine. Fast email response, reasonably fast shipping. We received what we ordered and items arrived in excellent shape. We're very pleased.

This review was modified by its author, markjanet, on 5/27/09 6:02 AM.

I normally never order from a store with a low resellerratings.com score; however, I felt compelled. As so many people have said, the website is just so incredibly designed. They have video reviews of almost every product. It made my research and selection incredibly easier. I must admit that I took a few things out of my cart and bought elsewhere just to be on the safe side.  
 
**Pros**  
- Website navigation and checkout were easy.  
- Price, amongst the lowest I could find (and I checked).  
- Email confirmation. Recieved three total for 1 purchase. (1) When order was received. (2) Order was being processed and "pending" shipment. And (3) when my item was shipped.  
 
**Other -- possible Con**  
- The emails seemed overdone, like they were trying to compensate for all the bad reviews here. I mean, the second email was pretty much worthless. "Nothing new to report... but you betcha we're working on it!"  
- Shipping. One of the emails claimed my shipping was upgraded (for free) from 5 day shipping to 3 day shipping. Although my items arrived in a reasonable amount of time, they didn't seem "expedited." Although my shipping confirmation email contained a tracking number, it was not possible to track. UPS only ever listed the status as "Billing Information Received." According to UPS.Com, this means UPS has received "electronic transmission of shipment detail from the shipper" but not the actual package. eTrailer.com has this as one of their top FAQ items. According to them, this means the label "has been wrinkled or scratched, preventing UPS from being able to scan the item." -- Now I'm not accusing of wrongdoing nor could I claim just cause to do so. I'm not counting off in the score either. But it seems to me an unscrupulous company could claim to have shipped an item before they actually have, just so long as they sent the electronic intent to ship to UPS and ensured the UPC wasn't scannable.  
- I bought a trailer hitch and two coupler locks (think Masterlock only straight instead of curved). In the picture the locks were brass. However, when they were not when they arrived. Also, with most locks you give the key a 1/4 to 1/2 turn and it sort of unhitches from the locking mechanism. This one is like a long screw and you have to keep turning and turning the key to screw (lock) or unscrew (unlock). I won't count off in the score since I've never bought this type product before. For all I know that could be normal. However, given the standard nature of all other keyed locks, I think it should be mentioned in the product description.  
- Packaging. There was no padding material in the box. Now what I ordered was solid steel and there was little chance of it being damaged. So I'll leave it to the reader to decide if that was appropriate or not.  
 
As to whether I would order from them again... Yes, I would. Again, the website makes the shopping experience so easy. My quibbles are small issues and I don't think should be cause for me to boycott the store in the future. Nonetheless, I did not have the type of completely satisfying experience that would eliminate the trepidation of this store's poor review record. I hope this helps and I hope future reviewers will mention if they had the expedited shipping/label tracking problem that I had.

This review was modified by its author, capt_courageous, on 5/19/09 1:06 PM.

Very easy to use. Great Prices, especially compared to rv dealer. They wanted over $750 for just Strait-Line Weight Distribution Hitch System plus installation. Thanks.