4/5

posted Sep-19-2011

"Overall, this e-retailer is an asset to the internet in general. They produce videos of how-to and have great pictures of the *exact* product they are selling. The selection is excellent. However, when it comes to the topic of prompt shipping, it's a bit on the slow side. It's not uncommon for them to sit on the order for 3 to 5 days before shipping it out. My guess is they may not actually have the item in stock and needed to order it from their supplier. Now, comparing this to some of top e-retailer such as Amazon, Neweggs, etc where the product is often shipped on the same day, etrailer is very much lacking behind. "

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2/5

posted Sep-19-2011

"The person who took the order was very helfull in identifing the specs on part # FK25500301. I do have a problem however with statements of the part. It states that there in no minimum weight required to allow the brakes to be released which is not true. I have not been able to pay out any cable without 250lbs of weight. I may need to return this part if I cannot find an alternative way to operate this winch."

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5/5

posted Sep-15-2011

"All my dealing with etrailer was excellent with one exception.
The phone was answered very quickly everytime I called. The person that took my order was very knowledgeable. I was in a bind to get the hitch for a trip I had to take and delivery time was crucial. It arrived two days ahead of the scheduled arrival. The tracking system was very helpful.
Low price, knowledgable people, fast delivery, I don't think I was ever treated as well on an internet sale before!
Unfortunately when it arrived the package had been torn open on one end, and when I installed the hitch I realized it was bent on that end. I can understand the hitch breaking through the package, but I just can't see how the hitch itself was bent. That would take a lot of force.
The strange thing is that I had read the etrailer customer reviews on this hitch for a 2008 Dodge Avenger, all were positive except for one person who had received his hitch with a torn open box and a bent hitch.
So now there were two of us. Luckily I have a pretty well equipped shop, in fact this is the first production hitch I have ever bought, I have always built my own, but time was critical so I opted to buy a hitch.
I was able to straighten the hitch on my press without resorting to heating it with a torch, and it finally fit to my satisfaction. I probably spent an extra 30 minutes reparing it.
The tail light wiring kit went in without problems and so in all the hitch and wiring kit saved me a lot of fabrication time. The quality was excellent. It was the equal of anything I built for strength and quality welds.
I believe from now on I will buy hitches if I need one because it doesn't justify my time in relation to the low price, especially when the quality level is as good as this one is.
Yes, I would buy another hitch from etrailer, but I would want a clear understanding on how they handle shipping damage. Next time I might not be so quick to repair their problem.
I suspect etrailer's position will be that if there is damage the shipping company is responsible, and then the shipping company would tell me it's poor packaging on etrailers part and there I sit in the middle.
Price, quality, good customer service, and fast delevery are all there, we just need to make sure the hitch arrives in a useable condition.
Don in Minnesota"

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5/5

posted Sep-15-2011

"I needed new tires and wheels for my small trailer. The price was 50% less than "Tire Kingdom". Local tire dealer said the online was probably for something other than a trailer but to my surprise it was the right tire and wheel for my trailer. I couldn't be happier. I highly recommend eTrailer to anyone who is looking for a quality and great price tire and/or wheel."

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5/5

posted Sep-15-2011

"All my contact with etrailer has been superb. Brigette was excellent help and actually contacted the manufacturer to verify the hitch would fit my truck. Indeed it does and it took me only 30 minutes to put on my truck. It looks great and will be perfect for my application. I like the way it tucks up under the bumper and is barely visible when looking at the truck. I also like the fact that it does not stick out to bust my shins. The powder coating is excellent. I am very pleased with the fit, the alignment and the installation. I would recommend etrailer as well as the particular hitch I purchased. It is a great looking hitch with great load carrying capacity at an excellent price. Delivery was as promised and the service was excellent. Service today is typically dead but with etrailer you won't be disappointed. They go out of their way to make sure you get what you need and that you are satisfied. Their service is the best I have found. I highly recommend them."

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5/5

posted Sep-14-2011

"Bought a Curt hitch for my Lexus RX350. Ended up calling Etrailer to get some specific questions answered. They were very warm yet professional, got me the answers I needed. Received the hitch and electrical on day promised. FedEx destroyed the box but the hitch/electrical survived great. Would use this etailer again and recommend to others. (I have no relationship to eTrailer -never heard of them until found on net)"

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5/5

posted Sep-14-2011

"excellent service all a round! received products sooner than expected!
WOULD HIGHLY RECOMMEND.
STEVE FROM N.Y. (FDNY) "

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5/5

posted Sep-13-2011

"One word describes the buying experience from etrailer.com....WOW. Customer service (Bridget) answered my questions about the product I needed before placing the actual order. She was both pleasant and professional. Once the order was placed...again just WOW. Shipping was QUICK and product was boxed well. Thanks for a great shopping experience etrailer. If and when I need anything else for towing and or coupling the tow unit and trailer you will be my first choice to shop.

Paul in North Carolina. "

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5/5

posted Sep-12-2011

"made my order and received parts before I was ready! Although UPS needs a little help in care of handling packages."

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5/5

posted Sep-12-2011

"Order Date 5/23/2001
Order # 101263963

Sorry for the slow reply and not having the woman who helped me so much to get the right bike/trailer hitch for my 2010 Nissan Murano SL.

I did save your email to respond, but am just catching up from a few very busy months. Your Customer Service Person was "one of the most knowledgeable and helpful Represenative I have delt with on any website - and, I do a fair amount on-line.

She probable gets many accolades and should be recgonized.

And, your hitch and auto accessory website is the best in class.

Peter Appell"

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