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Stores > etrailer.com

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Full Rating Profile
  • etrailer.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1507 East Highway A Wentzville, Mo 63385
    • Contact: cs@etrailer.com
    • Phone: 800-298-8924
    • Customer Support: 800-298-8924
    • Business Hours: 8:00am - 7:00pm Monday - Friday 8:00am - 6:00pm Saturday C.S.T.
    • Fax: 636-352-0143

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 3.91/10 3.91/10
    Shipping & packaging: Rating 4.26/10 4.26/10
    Customer service: Rating 2.86/10 2.86/10
    Return/Replacement policy: Rating 2.86/10 2.86/10

523 Customer Reviews

Rating 2/10

"I ordered two items from them on Nov. 3rd. One was in stock the other wasn't. I asked for the hitch to be shipped and ship the other item when it came in. A week went by and nothing, they held the entire order. I finally received the hitch yesterday. I called them on Wednesday and asked about the other item and was told they came in and would ship Thur or Fri. I called them this morning and was told they are not in stock and will arrive sometime this week. I cancelled the remaining part of my order. It's been 18 days and many phone calls. No one seems to know what's going on, I'm tired of the run around. Worst customer service ever! I will never order from them again.

Rating 10/10

"This was the 2nd time I ordered from them. They really know their products & I had my bike rack super fast! Great customer service!
Nicely done etrailor!

Rating 2/10

"Spoke with customer service and sent pictures of my trailer to try to get the right part. Took 3 tries to get it right and they were denying I spoke to the technical department at all. UGH!!! Will not use this company again!"

Rating 10/10

"I had a fantastic dealing with etrailer.com. We bought some keys for a toolbox and they did not work, so we had to send them back. I contacted customer service via email and asked where to ship them to. I mailed them back and then emailed again requesting confirmation of receipt. Meriah, the lady that helped me, was very nice and courteous. I will do business with them again. Fast shipping as well."

Rating 2/10

"Only etrailer.com and Mr. Keigan B. knows - how to advertise and sell - used, pre owned - Thule 859. Cargo roof basket without the installation hardware ! And after that asking extra payment for this ! They even doesn't know, all hardware - included with any roof cargo basket, from factory. It's like car sold without wheels . First and last time bought anything from this dealer - etrailer.com ! Special Thanks for Thule.com official ! Sent to me installation hardware fast and for free ! Boris V."

This review was modified by Bordin on September 24 2015 04:11:13 PM

Rating 2/10

"Ordered a simple Propane supply hose which I was not aware this item was not in stock. After 8 days I get a notice from them that the item has been shipped "expedited". After looking at tracking I discover the item was sent "sure post", nothing worse than this and certainly not "expedited! This is the second time this has happened, they show items that are out of stock and you are told after the fact. I will not do business with this company again."

Rating 2/10

"Ordered four items from them and two items were on back order. Had to cancel order after 11 days because they were not shipping until all items were in stock and I could not wait. Two items in stock were major items over $200. Will not order from them again. Customer service rep was not helpful - only offered to cancel my order. "

This review was modified by Stmorrison on September 23 2015 04:46:12 PM

Rating 2/10

"Ordered a bunch of items from them but had to send the entire thing back as it was so poorly packed. Etrailer's Customer Service department was resistant in accepting a return, despite the pictures proving it was so poorly packed with all items busting through the box and colliding into each other the entire time of transit. So they decided to file a UPS damage insurance claim, as if it were UPS's fault for what happened. Ridiculous! It was not UPS's fault - if the box had been packed correctly, this wouldn't have happened. Check out ResellerRatings and you can see E-trailer has a long history of this behavior which nets them their piss poor avg of 4.42 out of 10 stars. Their Yelp rating isn't any better. I should have checked here first before purchasing anything from them. I've been shopping online since the 90s and know what is deem acceptable safe packing and what is not. Amazon for example usually does an oustanding job packing their heavy items and absolutely have no issue accepting a return when it's their bad. Sure etrailer has helpful installation videos, use it but then purchase it somewhere else. Their prices aren't that good either, Amazon has them beat on virtually every item they sell and it's also free shipping if you're a Prime Member (who isn't these days). Heed mine and everyone else's warning. Stay away from Etrailer. There is a reason they have such a bad score on Yelp and ResellerRatings."

Rating 10/10

"i found their prices fair and delivery was fast. so far so good. i havent installed product yet but i would definitely recommend to others."

This review was modified by yukonesk on July 20 2015 07:00:06 PM

Rating 10/10

"E-Trailer.com is the only place I could find that carried an exact match to the fluorescent lights in my RV. I ordered the Pulsar 18" fluorscent light which arrived at my home in Canada 2 workings days after I ordered it. Very glad I didn't have to replace all of them with something else just to keep them all matching."

Rating 10/10

"I had a problem with my bike rack and the customer service team Debora H.,Janice A,and Vince C. were very understanding ,they helped me through the whole process . With in a few days I recieved a whole new bike rack not just the parts that were damaged .Iwould highly recommend e-trailer to anyone. Mike Beutler"

This review was modified by MIKERJB on June 27 2015 01:10:20 PM

Rating 10/10

"hi George mike nalley here I received my order 6/24 and installed it 6/24. the hitch fit perfect had no trouble took about hour 15 min that was because I cut the panel that it says to remove and reinstalled the panel now all you can see is the square opening of the hitch it looks great the installation video was a great help also and I had installed one on my 2010 srx also thanks for the great service and concerns about my order I'll tell all my friends"

This review was modified by dblnautspi on June 25 2015 10:45:52 AM

Rating 2/10

"Selling products that they do not have in stock. Pay for fast shipping then get a email that says item will ship out in 2 weeks. Or given a option to buy a more expensive product. Waste of time. Probably better off not buying low cost import tires. Went to America tire depot And feel much better about my purchase!"

This review was modified by Justin_502 on June 24 2015 01:34:42 PM

Rating 10/10

"I have bought the converta ball kits always had great service and fast email response on items great online site and very helpful would highly recommend them to my friends and co workers ."

This review was modified by Joeyill13 on June 16 2015 04:10:05 PM

Rating 2/10

"I have figured out, the hard way, that the reviews from customers on the etrailer.com site are scrubbed and no bad review ever makes it. My bad for not doing more homework. I ordered an expensive bike rack from this retailer and the box arrived in what can only be described as a mangled state. Parts inside were broken and the rack could not be used. I wanted to understand all of my options, but the CS rep wouldn't answer my questions about what the return process would be in case I decided that was the best route for me. Very frustrating to deal with them. Ultimately they passed me on to the original equipment manufacturer....yes, another phone call, as apparently resolving this was my issue, not etrailer. Lo and behold, the OEM was SUPER nice, helpful, friendly and apologetic. They are resolving everything for me. And with a smile. I will never buy anything from etrailer.com again."

This review was modified by UnsatisfiedConsumer101 on June 08 2015 11:29:47 AM

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