These guys are running a scam. The bios is lackluster, the service is rude and terrible. My conversation with their support is posted below. What kind of customer support calls their client a cheapskate? The kind that operates a scam. Email follows:  
 
Me: I bought a Bios update from you about a year ago I recently went to your website to see if an update was available but I am unsure of how to receive it. I don't think I have an account to login to.  
My name is V______ and I am sure I used this email to correspond Thank you very much.  
 
Esupport.com: That bios was purchased in july 2007 that is over a year old. Also it is a D___ part and thus not on the free upgrade list.  
 
Me: I was told I would receive free upgrades. If I would have known I wouldn't, I wouldn't have purchased it. I will definitely not recommend this service for anyone else including my customers You are obviously operating a scam.  
 
Esupport.com: You opted sir for the D –Discount package that did not include further updates. Because the non Discount package for $10 more was too much.  
 
Me: I was TOLD I would have free upgrades!!! Do not reply. Drop dead scammers!!!  
 
Esupport.com: I’m sure you tell everyone that but sir you were not told that. You didn’t want the package that came with additional updates you opted for the one time update package to save money and I can understand that.  
 
Me: I get it now. I was dealing with idiots! You obviously cannot read correctly. By the way, I reverted my bios to my old version, much better than your shitty one. Keep up the scam! Better get back to your second job as a car salesman or bilking old ladies out of their life savings. I can do this forever so keep replying  
 
Esupport.com: Good one. Have you heard the one about the guy who wasn’t getting paid to respond to these things?  
 
Me: Yes it goes like this... idiot responds to unpaid person, unpaid person posts shitty esupport.com service responses, and everyone gets a good laugh. Esupport loses more potential costumers. Hahahaha I feel super powerful!!! Have fun looking for them. Go rob some more unsuspecting people.  
 
Esupport.com: Honestly your capacity for the pathetic as you go. You the person who decided that you didn’t want to pay a lot got what you paid for and if you had a problem you certainly never requested aid then, now calls everyone else names. I sure hope you post verbatim no I bet you edit out anything that shows where the actual truth is.  
 
Me: Wow, is that English you are typing?! Good job calling me cheap skate, I certainly have never had customer support accuse me of that! I give you points for originality. I have to subtract points for your pitiful attempt at the English language. Please invest in the Rosetta stone software and write back when you can bang out a decent reply. Oh yeah, get back to stealing candy from babies.  
 
Esupport.com: Quite amusing. Keep going you are proving my point.  
 
Me: Do you have a name, or did your parents grunt out some nonsense in the zoo you were born in. Maybe you know sign language in addition to randomly pounding on the keyboard some weak shit. Apparantly they can teach some primates how to sign simple things like "me want banana" or "me shit my pants". Please tell me your name so I can send you shiny shit to keep you fascinated for hours. I think I could probably distract you with a nickel. Go rob your neighbors house because they can afford vacation and you can't.  
 
Esupport.com: Actually I think they just grunted. And my psycho therapist says I should be an axe murderer. Hey send all the cash you want. Or better yet how about a Halloween invitation ill come as myself. You would never know me, we ax murders look just like other primates.  
 
Me: I don't think you could handle an axe. You would probably shove it up your ass and clap your hands with glee like the simpleton you are. You are weak and pathetic and thus, you are below me and most 1st graders. Wait a sec..... I get it, esupport is so lacking brain power that they farm out customer support to the local elementary school. I apologize. Please carry on and don't eat too much glue. Make sure you steal some lunch money though.  
 
Esupport.com: I guess if it were below you, you wouldn’t keep responding, and wasting your time. This also proves your inability to get into elementary school. Since you would be too busy to bother with someone you consider below you.  
 
Me: It is definitely not a waste of my time. I enjoy the superior feeling I get conversing with a mental midgit such as yourself. Please tell me your name!!! I shall praise your ineptitudes to the highest mountains!!! Stupidity like yours needs to be honored!!! What other scams do you have going on? Are you selling cans of "beep" for car horns? Are you "royalty from Nigeria" with an "offer of money". I grow bored with you. You are not worthy of further correspondance. Goodbye, rot in hell, and go rob your mom's purse for some crack money. You are blocked pussy.  
 
 
Ok maybe I was being juvenile also but come on !!?? Who would put up with that crap? Never deal with this company, they are crooks.

This review was modified by its author, shallowshark, on 10/14/08 11:49 AM.

I got an email to call the tech person after I was directed to their website to do a scan, which they scared me to believe that I needed a BIOS update. I called and the person on the other line was extremely rude. He treated me as if I was a dumb person and asked why was I calling for a BIOS update and what I was using it for. I wished I had read about this before I even called. Who wants to buy something from this kind of attitude?

I called for a BIOS upgrade. The salesman was rude. I asked him to email me information on the BIOS he had for my PC. He said he didn't have any. I said "not even a link from your site showing me what your product is?" He said, "No." I said "Thanks for your time. I'll think about it" He said something like "yeah yeah" as we both hung up. Boy, who would want to do business with a proprietor that can't even give any details on the product before it is purchased and talks like a street thug!

I bought a bios from ESUPPORT.I paid $25.They sent me a file that would not load.I was told you need a chip its $20.I paid.They sent the wrong chip.Now I am told I made the mistake.Sure I made a big mistake.Nosupport at esupport I am afraid to say.

Just before my PC went down a week ago I left a message with, I believe, Award, asking if BIOS upgrades were available for my motherboard. When my email came back up today I found a message from eSupport.com asking me to call them. I got a very slick salesman who proceeded to sell me a $69.95 BIOS upgrade. As I continued to go through my messages I found three more from him, and two more from another eSupport.com salesman offering an upgrade for $24. This made me suspicious, so I did a Google search and found the messages here, which don't say kind things about the company. I then called eSupport to talk to the salesman again and question why the diference in price. He promptly transferred me to tech support, which didn't answer. I called again, and insisted on talking to a manager to cancel my order. After a fair amount of runaround I was connected with someone who told me I wasn't doing the right thing by submitting and cancelling an order so quickly, and told me he could "see through the telephone" that I was the kind of guy who did this all the time.  
 
Not the kind of people I want to do business with!  
 
Kevin

This review was modified by its author, BudStJohn, on 12/9/04 4:21 PM.

The BIOS they sold me is not for my motherboard. It crashed my system, then they would not make good on their promise of 100% satisfaction garantee. They still have not given my money back and keep dumping me off on their their tech support dept- a dept that must be staffed by one person. I have yet to get in touch with tech support but have waited on hold for over an hour, and they don't even have toll free support. What a gambit! I have filed complaints with the BBB and the FTC. Stay away from esupport.com and Unicore- they will promise the world, and reward you with a BAD ATTITUDE.

After being assured by salesperson  
74 that my purchase would include  
fsb frequencys up to 133mhz and hdd  
support greater than 40gigs, I  
placed an order for a bios upgrade.  
$70 including s/h. I installed the  
upgrade--the fsb was there, but,the  
hdd support had the same 32 gig  
limitation as my original bios.  
After 7 email exchanges with their  
customer DISservice, communications  
ceased--their position being that  
the upgrade did support hard drives  
up to 137 gigs--it did not. They  
sell garbage and then lie to you.  
Apparenly they believe if you tell  
a lie enough times, it becomes the  
truth. Buyer beware.

This review was modified by its author, Michael J M, on 2/20/03 7:44 PM.