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"I'm always worried about companies I've never heard of, especially in the electronics market. eSaitech.com only made it worse.I was looking for a motherboard, because mine had failed, and being a few years out, finding one with the correct CPU socket was a challenge. I could find plenty of used and refurbished, but preferred to find new if I could. eSaitech had one listed as new -- the ONLY new one I could find -- for about the same price or lower than many used or refurbished boards. I called and asked if it was really new, not used or refurbished, and the rep said it was, with three in stock. Based on her answers to my questions and the reviews here, I decided to chance it, and placed the order. It shipped promptly.When I received the board, it most definitely was NOT new. It had bent connector pins, obvious wear, dust, dirt, and *char marks* around the edges of a sticker on a chip. Unsurprisingly, it did not POST.I called and spoke to a gentleman in returns; he berated me, constantly asking me if I "understood" that the board had been discontinued since 2009, and why would I expect a new board? I explained that it didn't matter when it was discontinued; if it's listed and sold as NEW, then it should be unused and in factory-fresh condition. He snidely chuckled at me (literally, no exaggeration), and said "good luck finding something else." He also said that the other two "new" boards they had in stock would be in the same condition, so no exchange was offered.The RMA department asked for photos of the board before granting RMA permission. They did provide a return shipment label and did refund the original shipping charge.Weeks later, the very same motherboard is STILL listed as NEW on their website."
"Great experience from ordering online to receiving my order.Would be nice if they had a pickup center in the bay area though!"
"I am not just happy, I am grateful. The team at eSaitech are outstanding. If it was not for them, I would have never gotten my Mac up and running. I highly recommend them.Khal,PipoPrint"
"Saitech was extremely helpful in assisting me in finding the products that I was looking for. Their sales people went the extra distance for me and they offered me very competitive pricing. Very good company and very easy to deal with! "
"Overall, I am very satisfied with Saitech's performance. Excellent customer service! Love how the Rep. Radhika helps me all the time with all the parts we need. Highly recommended! -Streambox, Inc."
"Saitech is phenomenal.. They provide great customer service, help, and feedback for all of our electronic component needs. They have a huge warehouse so they almost always have inventory available. They have a very impressive selection of OEM, end of life, and hard to find products. We have grown to become Saitechs biggest fans!!! "
"SAITECH is a A++++ company never had a problem"
"I have enjoyed working with everyone in Saitech, specially Radhika and Sam, they have been quite helpful and reliable."
"Kathryn at eSaitech was extremely helpful and organized. She was able to find the product that I needed quickly and at a great price. I will keep Kathryn at the top of my go to list of vendors for those hard to find parts. Website is easy to use also. Thanks Kathryn and eSaitech!"
"I have been dealing with esaitech/saitech for many years and have found the staff to be very helpful and the products excellent. On the rare instance I have a problem with a product and need to return/exchange, I have had a prompt reply and a quick receipt of a credit or a replacement. I cannot say anything bad about my dealings with esaitech/saitech."
"Saitech is legit. My access poits ordered came in a few days earlier than expected. I didn't want to pay for shipping since I have a fedex account, so I gave them the account number and they shipped it through my account. A+ brand new, on point. "
"My company was in hurry to find quickly some Intel boards out of production and eSaitech provided the parts in time as expected. Accurate international packging and shipment . It was first time we contact this company, without doubt we will include as potential supplier of our company also for future."
"Excellent company to do business with."
"Great service. My sales person is very delightful to deal with."
"eSaitech has found what I needed when I needed it and at a great price! I couldn't be more satisfied!"
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