ePhotoCraft is right up there with the big boys like B&H and Adorama. I Price Shopped since the middle of December and there is one thing I discovered. Cheap prices only come from companies not authorized by the products one might purchase.
That being said I purchased an EOS 7D, Sigma 18-250mm lens, extra battery, two memory cards, back pack, UV filter and a RC-1 Remote. PhotoCraft was referred to me by a friend who said Eldar will take good care of you. Specking out this same setup at other online retailers PhotoCraft did provide a discount on the entire package where B&H would not. I thank them for doing this and despite other friends who recommended B&H; I am sticking with my first friend who said you will not go wrong with PhotoCraft... She was Right!
The order was shipped that day UPS Ground and not living far from the DC area it arrived the following day. I like my camera and I would highly encourage folks to give PhotoCraft a try. One day I hope to drop in and see them.
Thanks for your help Eldar, you will be hearing from me for future purchases.
I ordered a Canon Rebel T1i through UniquePhoto.com four days before Christmas expecting it to be delivered by Christmas Eve. When I placed the order the item was in stock. When I check a couple of days later the order was still pending with no tracking number. So, I called and was eventually told that the camera was out of stock and I would not receive it before Christmas. I then checked around and on Christmas Eve I called Photo Craft to see if they had the camera in stock. Jack assured me that they did and he would personally process the order the following Monday and I would receive it in two days by UPS. I say Jack and the people at Photo Craft are reliable and people of their word. Even though I had problems processing the order online, problems of my own not theirs, they called me Monday and got the information that they needed and I had the camera on Wednesday. Wonderful service and fast delivery! I would gladly do business with them again and recommend them for anyone looking for a camera
Ordered an 85mm Nikon DX Micro lens. It was shipped the same day. As usual, ePhotoCraft provided excellent service. They have a good selection of competitively priced equipment. In the past 6 years, I have purchased 2 dSLR cameras and 5 lenses from them - that shows how highly I regard them.
This review was modified by its author, bostonmountain, on
3/11/10 5:01 AM.
Eldar of ePhotoCraft has been very responsive and easy to deal with. He got me a good deal (Nikon D300s & Nikon 18-200 VR II lens). Products were shipped promptly. Can't wait to try my new toys out!
Won't hesitate to buy from this company again. I am glad that I found this company. Now, I have an option to buy from other well known sellers as well as this good company. Thanks for a great transaction.
YQ. of RI
This review was modified by its author, DoctorQ, on
10/30/09 1:33 PM.
1st e-mail sent (10 days after placing the order):
Since placing an order on the 6th of September your web site still says tracking inforation is unavailable. Please let me know the status of my
order: XXXXX
1st reply:
Your item is on backorder from Canon and is probably the hardest item to find right now. They have announced a "newer" version with IS (image stabilizer) but I have not gotten clarification if this is a replacement or
a complimentary version since the price is significantly higher. We have not charged you and will not charge until shipment. In addition, Canon has a price increase slated for 10/1 and all units not received by us (and hence
shipped by us) will be subject to that price increase. Please let me know if you have any questions.
2nd e-mail sent:
Thank you for the prompt response. Can you give me a date as to when this lens is expected to arrive? The order history tab on your web site is very misleading as it states:
ORDER STATUS-IN PROCESS Sunday, September 06, 2009
2nd reply:
Technically your order is “in process” but not “in shipping”….i have forwarded your email and thoughts to our web team. I wish I had a good answer for you. I do have several customers ahead of you waiting for the exact same lens. Don’t hold me to it but I would guess that they are phasing it out and that is why it is so hard to come by. My guess is about 3-6 week delay or an announcement that it will no longer ship.
3rd e-mail sent:
Both Amazon and Abes of Maine have it in stock. I placed an order with Abes of Maine. Please cancel my order: XXXXX
3rd e-mail response:
Your order has been cancelled.
I will give this company credit with responding very quickly to e-mails. Other than that, I have nothing else positive to say. I was never informed this lens was on back order until 11 days after odering/sending an e-mail. Also, to raise the price because the item is on back order after I placed the order is just wrong!
This review was modified by its author, JJD.Photography, on
9/18/09 7:59 AM.
Great experience! I was nervous as it was my first order with Photo Craft. I ordered a Nikon 200-400 lens on Saturday and selected free shipping; it was delivered today (Wednesday). Item was in stock with a price $300 lower than both Adorama and B&H and included US warranty. I'll definitely shop there again.
Ordering was a breeze. Payment options are good including paypal. Product was shipped out after 3 business days and arrived cross country in 5 days. Product was in perfect condition and with warranty card. Very reliable seller.
Friendly customer service over the phone. Order confirm and shipping confirm received promptly by email, Shipped next day and arrived in 5 business days as promised. Lens was well packed. I would do business with them again.
PhotoCraft had the second-best price but was the only merchant with the product available for shipping at the time. The order was processed the next business day and the free shipping got the product to my home in exactly one week. I'm very pleased and will not hesitate to shop with PhotoCraft again. Highly recommended.
On December 25 (yeah! Christmas day), I ordered a Leica D-Lux 4 digital camera and leather-fitted case as a gift for my wife using a different photo eretailer (OpticsPlanet.com).
The next day I learned after some probing that the camera was out of stock and would force a backorder. OpticsPlanet were very friendly and had not charged my credit card ahead of shipping which was a pleasant surprise (I have published a review of that experience as well).
But, still no cigar. No gift.
So, I cancelled and found ephotocraft.com after digging deep the web search engines. Every other trustworthy source (like B&H Photo, Norman Camera, Berger Bros) were out of stock.
First I checked for absolutely no grey product. Check. Checked status as an authorized Leica dealer. Check. Ready to ship indication. Check. New, factory fresh. Check. On-line account for real-time order status. Check. OK price. Check. Delivery within one week. Check.
I received the goods yesterday December 30. Just brilliant. Factory fresh, well packed. Today, I am setting up the camera for my wife.
I cannot be more pleased. Highly recommended.
This review was modified by its author, doctor.j, on
1/2/09 2:58 PM.
I did my research before buying a camera online. In researching the reviews I was highly impressed with the reviews from ePhotoCraft customers. After looking at many review sites I decided to make my purchase with them. My price was right the shipping was immediate and the camera arrived within a few days! Everything was perfect and the experience was exceptional. They had a problem with details on my credit card and called me on the phone for some information and off we went. Shipped within minutes of the call! I highly recommend using them for your next purchase.
Outside of eBay I've never submitted feedback but want to do so in this case. I was jerked around by a highly advertised NYC store with claims the supplied camera battery only lasted 15 minutes so did I want a 2-hour or 4-hour additional battery? And that regular SDHC cards will not work so would I like a special 4GB or 8GB card? And finally that "insurance" was additional 9% of total. Price wound up $220 dollars over the advertised price. Not hard to spot the BS so I went back to internet listings and saw ePhotoCraft had same base price. I had never heard of them but called.
What a difference.....polite, knowledgeable person on the phone confirmed above was nonsense as the OEM supplied battery, charger, and a 4GB card PhotoCraft threw in, all work fine...with free shipping to include insurance. I entered order on website and camera was at my door within 3 days. That is how it should work.
I was referred to ePhotoCraft by a friend who told me about their exceptional service and great pricing. So, I ordered a Nikon D80 body with a 18-55 VR lens for $695 (which is still the lowest among legitimate dealers for this kit). I paid $570 for the camera alone and the rest for the lens. A couple of days later the price of the camera body alone (for the same lot) was lowered by the company. When I wrote an email to the company about this, Eldar gave me a call the next day and explained that the person who billed me should have written the current (reduced) price for the body alone on the invoice and charged the market price for the lens which is about $150-160. This was a very logical explanation because the price quoted for the lens alone in my invoice was way lower than any seller. I took the pricing on the invoice way too literally and hence I was a bit disappointed. Eldar's frank and honest explanation cleared my confusion and disappointment.
At this point I was happy with my purchase but then Eldar went out of his way and offered me an extended warranty on my purchase as a goodwill gesture.
This was really heartening, since in buying from various online sellers since the last 3 years, I have not seen any seller going out of its way to keep the customer (me) happy.
Apart from this the ordering was smooth, the salesman was courteous and very professional (no hard selling). Shipping was through UPS (my favorite)and order reached well packed and with all the goodies and the original warranty in 2 days.
To be very honest I never expected a reply to my email and this kind of personal attention to the customer's happiness is unheard of these days and has simply amazed me.
I can tell you that you can trust this seller as a member of your family and they won't let you down. I will definitely shop here again and again. Great job guys, keep it up!!!
This review was modified by its author, gangulyarchan, on
12/11/08 10:39 PM.
This is the third time I have ordered from these fine people. The first time I ordered a Olympus E-1 when they first came out. I have also ordered other small items but I have received 3 cameras from here.
This last camera a Nikon D90 was ordered on 10/29/08. I received a call from one of there fine sales staff because the phone number I provided was not the correct phone for the credit card. I called them on 10/29 with the correct info was told it would be shipped on 10/30.I did not have any preasure sales pitch in any of my conersations, in fact they saved me money on my one camera becasue they did not have it in stock and asked if I could wait for them to get and if I did they would knock down the price. They did not have to do this but they did. This is one reason I do not purchase my cameras from anyone else.
Well in the past when they say it would be shipped it would always be shipped then and I would receive the package in about 3 days. This time I had the package the very NEXT DAY.
If you want good service and a fair price do not look any place else these people have and give it all.
I am getting ready to place another order for another camera and I will Be BUYING this CAMERA from www.ephotcraft.com.
