Friendly customer service over the phone. Order confirm and shipping confirm received promptly by email, Shipped next day and arrived in 5 business days as promised. Lens was well packed. I would do business with them again.

PhotoCraft had the second-best price but was the only merchant with the product available for shipping at the time. The order was processed the next business day and the free shipping got the product to my home in exactly one week. I'm very pleased and will not hesitate to shop with PhotoCraft again. Highly recommended.

On December 25 (yeah! Christmas day), I ordered a Leica D-Lux 4 digital camera and leather-fitted case as a gift for my wife using a different photo eretailer (OpticsPlanet.com).  
 
The next day I learned after some probing that the camera was out of stock and would force a backorder. OpticsPlanet were very friendly and had not charged my credit card ahead of shipping which was a pleasant surprise (I have published a review of that experience as well).  
 
But, still no cigar. No gift.  
 
So, I cancelled and found ephotocraft.com after digging deep the web search engines. Every other trustworthy source (like B&H Photo, Norman Camera, Berger Bros) were out of stock.  
 
First I checked for absolutely no grey product. Check. Checked status as an authorized Leica dealer. Check. Ready to ship indication. Check. New, factory fresh. Check. On-line account for real-time order status. Check. OK price. Check. Delivery within one week. Check.  
 
I received the goods yesterday December 30. Just brilliant. Factory fresh, well packed. Today, I am setting up the camera for my wife.  
 
I cannot be more pleased. Highly recommended.

This review was modified by its author, doctor.j, on 1/2/09 2:58 PM.

I did my research before buying a camera online. In researching the reviews I was highly impressed with the reviews from ePhotoCraft customers. After looking at many review sites I decided to make my purchase with them. My price was right the shipping was immediate and the camera arrived within a few days! Everything was perfect and the experience was exceptional. They had a problem with details on my credit card and called me on the phone for some information and off we went. Shipped within minutes of the call! I highly recommend using them for your next purchase.  
 
Best regards,  
LP - Houston Texas

Outside of eBay I've never submitted feedback but want to do so in this case. I was jerked around by a highly advertised NYC store with claims the supplied camera battery only lasted 15 minutes so did I want a 2-hour or 4-hour additional battery? And that regular SDHC cards will not work so would I like a special 4GB or 8GB card? And finally that "insurance" was additional 9% of total. Price wound up $220 dollars over the advertised price. Not hard to spot the BS so I went back to internet listings and saw ePhotoCraft had same base price. I had never heard of them but called.  
 
What a difference.....polite, knowledgeable person on the phone confirmed above was nonsense as the OEM supplied battery, charger, and a 4GB card PhotoCraft threw in, all work fine...with free shipping to include insurance. I entered order on website and camera was at my door within 3 days. That is how it should work.

I was referred to ePhotoCraft by a friend who told me about their exceptional service and great pricing. So, I ordered a Nikon D80 body with a 18-55 VR lens for $695 (which is still the lowest among legitimate dealers for this kit). I paid $570 for the camera alone and the rest for the lens. A couple of days later the price of the camera body alone (for the same lot) was lowered by the company. When I wrote an email to the company about this, Eldar gave me a call the next day and explained that the person who billed me should have written the current (reduced) price for the body alone on the invoice and charged the market price for the lens which is about $150-160. This was a very logical explanation because the price quoted for the lens alone in my invoice was way lower than any seller. I took the pricing on the invoice way too literally and hence I was a bit disappointed. Eldar's frank and honest explanation cleared my confusion and disappointment.  
At this point I was happy with my purchase but then Eldar went out of his way and offered me an extended warranty on my purchase as a goodwill gesture.  
This was really heartening, since in buying from various online sellers since the last 3 years, I have not seen any seller going out of its way to keep the customer (me) happy.  
Apart from this the ordering was smooth, the salesman was courteous and very professional (no hard selling). Shipping was through UPS (my favorite)and order reached well packed and with all the goodies and the original warranty in 2 days.  
To be very honest I never expected a reply to my email and this kind of personal attention to the customer's happiness is unheard of these days and has simply amazed me.  
I can tell you that you can trust this seller as a member of your family and they won't let you down. I will definitely shop here again and again. Great job guys, keep it up!!!  

This review was modified by its author, gangulyarchan, on 12/11/08 10:39 PM.

This is the third time I have ordered from these fine people. The first time I ordered a Olympus E-1 when they first came out. I have also ordered other small items but I have received 3 cameras from here.  
This last camera a Nikon D90 was ordered on 10/29/08. I received a call from one of there fine sales staff because the phone number I provided was not the correct phone for the credit card. I called them on 10/29 with the correct info was told it would be shipped on 10/30.I did not have any preasure sales pitch in any of my conersations, in fact they saved me money on my one camera becasue they did not have it in stock and asked if I could wait for them to get and if I did they would knock down the price. They did not have to do this but they did. This is one reason I do not purchase my cameras from anyone else.  
 
Well in the past when they say it would be shipped it would always be shipped then and I would receive the package in about 3 days. This time I had the package the very NEXT DAY.  
 
If you want good service and a fair price do not look any place else these people have and give it all.  
 
I am getting ready to place another order for another camera and I will Be BUYING this CAMERA from www.ephotcraft.com.

This is the second time I've ordered from ePhotoCraft; both were fairly expensive items (Nikon D700, and Nikkor 300mm f/2.8 lens). The prices were great, the shipping extremely fast, and the customer service was fantastic. This is my new favorite internet store.

I never write reviews, but I know from experience how many scams there are in online camera sales, and I want to let people know that ePhotocraft is legit.  
 
I got a Nikon D700 for the lowest price I've seen anywhere (that wasn't any of the known New York Scam Shops). I did a little research and Nikonians said it was legit.  
 
They were incredibly helpful, because I had to split payment on two cards. I just called them, and they said as long as my info was consistent on both cards, that'd be no problem.  
 
Camera shipped out same day, and was here two days later. Brilliant.

Great Company, I purchased a Nikon d700 body and a Nikon 50mm f 1.4D Lens. The d700 was even on backorder and they still had my order shipped in 24 hours. Everything about this company is great! I will always go to ephotocraft.com for all my camera needs.

Honest and straightforward company. Items arrived quickly and as described. No BS. Would definitely shop here again.

My 1st experience with this site has been awesome. i ordered the MB-D10 and the Nikon D300 Training Video. all came in as promised and brand new. i will definitely shop again with this site with no hesitation.thank you very much.

Very happy with the purchase and service. Camera was ordered on Thurs and received on following Monday in New York by ground shipping. Price is great and product was delivered as promised. Top notch seller!  
 

ePhotoCraft continues to provide great service, great prices and is my "go to" source for anything related to photography, be it Nikon or Canon gear.

This review was modified by its author, twsteve, on 1/27/09 4:56 PM.

I purchased a Nikon Coolpix 8800 from ePhotoCraft on eBay. I ended up getting the camera for much less than I thought I would. I assumed that the camera would be very "used", but instead it looks and works like brand new. All original stuff (box, CD, cables, manuals) was there. I couldn't be more pleased. Thanks, guys.