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RatingsRating
Full Rating Profile

25 Customer Reviews

Rating 10/10
5/5
modified review posted

""This is the second tv that I bought from Photo Connection. I have to say, if you are concerned that you are buying online, don't be. I have always recieved the factory sealed product that I asked for. I have never had a problem with either of the tv's. They delivered fast as well. Customer service was top notch as well. I spoke to Joe numerous times and he was very informative and helpful. There was a problem with my credit card and the delivery address being differant than the billing address. Photo connection was right on top of it and sent multiple emails with attachments to fix the problem. I don't ever see my self buying an HD TV from anyone else. I'll find it locally then by it from Photo for 30 percent or more off. It's a no brainer. I recomend this site to everyone I know looking for something electronic. Thanks, Doug"
"



Rating 2/10
1/5
modified review posted

"I purchased a tv stand. They wanted me to call to confirm (foto connection) Then the salesman told me the cost and it was higher than advertised. So I called talked to a lady told her to cancel my order. She never sent and email confirming she cancelled it so I went to the bank put a stop on any withdrawls from my account. Unfortunally, a week later they withdrew 329.00 out but I went to the bank and the bank is replacing my money and handling the foto connection people. They also went ahead and shipped the tv stand but I didn't take it I told ups I cancelled the order and it was returned. For now on I will google reviews before purchasing anything else off the internet.Foto connection doesn't stand by their ads, they have rude sales people and they try to intimidate you. I don't advise anyone to even think about this company."


Rating 10/10
5/5
modified review posted

"Everything went fine. I ordered the camera Thursday night, received a call to verify my order on Friday and received my camera on Monday. I did not expect to get it that fast. Owen was my salesperson and handled everything well. The only complaint I have (nothing to do with Owen) is the free baby tripod. FotoConnection should be very clear about that. I did not need a tripod but would have been very disappointed at what they sent if I had. Although everything went well for me I would not have ordered from FotoConnection had I seen the poor reviews they received. Hope the happy customers just didn't bother to submit a review. One other thing I forgot to mention. I was told the battery that was included was a starter battery with, I believe, 1/2 hour run time. I was offered a longer life battery and bought it. I would have bought it either way but do not believe their is such a thing as a starter battery and should not have been told that. You should also beware that defective items must be returned to the manufacturer (ex:canon). FotoConnection will not replace a defective item free of charge as most reputable dealers will. "

modified review This review was modified by pschradieck on September 16 2008 09:54:29 PM

Rating 2/10
1/5
modified review posted

"Avoid these guys if possible. When I called to confirm an order I was told the lens was a manual focus lens and was talked into spending another extra $100 that I could ill afford to get an auto focus lens. This more expensive package contained items I really didn't want, but after listening to the same spiel at 3 other of these NY based photo shops I gave in (unfortunately) and purchased the higher priced package. After looking at what was advertised on the web site and what the final invoice listed I noticed that I was receiving the same lens, which after checking the Canon website is the standard lens on camera packages. In other words I was outright lied to to get me to spend more.
Just an update: Have talked to 3 different people there and everyone gives a different BS answer to my complaints. Want me to pay to ship it back. BBB here I come. Avoid these guys under their myriad of names at all costs:
1 Stop Camera & Electronics
4U Digital
Digital Net Shop
ePhoto Club
Inoax
One Stop Camera & Computers
Rite Buys
Superior Dealz
The New Connection
The New Connection Home Appliances & Electronics
The Wiz Store
TVs Depot
The whole group is listed as unsatisfactory by the BBB.
"

modified review This review was modified by jolee0 on September 17 2008 10:01:45 AM

Rating 10/10
5/5
modified review posted

"I purchased A Canon 40D Kit, Nick EXT:2074 was excellent to work with and answered all my questions. Fotoconnection has the cheapest prices on the web not to mention fast delivery and great customer service! I could not ask for more. Ryan Nebraska"


Rating 10/10
5/5
modified review posted

"My salesperson, Sam, handled the transaction professionally and answered all my questions. Camera over nighted and exactly what I asked for. Was surprised with the additional items included."


Rating 2/10
1/5
modified review posted

"WHERE DO I BEGIN?? My only hopes in writing this review is that prospective buyers read this first and AVOID, and I mean AVOID FOTO CONNECTION. I was in need of 2 digital cameras as Christmas gifts for my children. After doing my research I stumbled across the fotoconnection.com website. I was shopping on Cyber Monday and they had several deals listed for the day as did many other websites that I search. Their deal was not only lower in cost for the cameras they also offered buy one get one free on memory cards and each camera purchase would come with a free case,tripod and cleaning kit. After asking several questions regarding the items they sell and the reputation of the company via the on line customer service link, I decided to purchase. Well, I sent my payment and figured as all on line purchases , that my part was done. Well, WAS I WRONG !! After about 15 minutes I received a phone call from the RUDEST CREAP I HAVE EVER HAD TO DEAL WITH IN MY LIFE. He introduced himself as being from Foto connection and he was calling to verify my order. Well, he then proceeded to tell me that the cameras that I purchased were only coming with a 15 minute trial size battery and that I would have to purchase longer life batteries. I then told him that I had done my research and do know that the that the cameras come from the factory with full length batteries. He then recanted when I called him on it and told me he never said that, only wanted to know if I wanted to purchase backup batteries. I declined. He then started on the HIGH PRESSURE upsell of extended warranties. As I declined the price went from $169.99 each and continued to fall from there all the way to $39.99 each camera. At this point I was so worked up and worked over I was not going to spend one more dime with this scam deal. I wanted the cameras and hoped that I would at least get those. Prior to hanging up with him, I asked him how much they would be charging my card. He gave me a total including the warranties. I then had to yell and tell him to take off that charge as I did not authorize him to put them on my sale.( I only turned him down a total of 10 maybe 11 times). He got mad at me and hung up on me. I then contacted the Customer Service Dept. via phone and asked one of the girls to give me the total of my sale to insure he hadn't placed those charges. I told her what he had said about the battery life at first and she then told me that indeed I was not getting full life batteries with the cameras. The Cameras I purchased were considered "starter kits" not "retail kits"!!! I was so mad. I told her to cancel my order.She then transferred me back to the same JERK that I had talked to prior. He then transferred me back to her and so on. Finally, the SO CALLED MANAGER got on the phone and told me that he was going to make everything right. He understood I was upset and that he was going to give me the full sized batteries as well as the power chargers for free. (at his loss of course). I then crossed my fingers and hung up. Well I sweated it out for the next 5 days wondering if I was even going to get my goods. Surprise Surprise they did arrive. The cameras did come with the chargers and batteries as he promised. However, I did not get the free cases, cleaning kits and tripods. I called the customer service department this morning and after waiting on hold for approx 20 minutes, I got the customer service rep. I explained my issue. She then told me that I was indeed entitled to the kits however, I would have to pay $9.99 each for shipping. I then told her that they were supposed to be free and she said that that was handled by the promotional dept and needed to be shipped separately but she'll do me a favor and ship them both for the one cost of $9.99. Needless to say, I declined. She then told me that if I agreed to go to their website and give them a RAVING REVIEW She would send them for free. I told her that SHE DID NOT WANT ME TO LEAVE A REVIEW FOR THEM. IT WOULD NOT BE A GOOD ONE. She then YELLED AT ME AND SAID "OK THEN -- YOU WANT TO PAY THE $9.99 EACH THEN??" I told her that not only am I going to leave a horrible review on every website I can find, I was also going to Contact the BBB regarding their scam practices. She then YELLED AGAIN " GO AHEAD AND DO WHATEVER YOU WANT" and then proceeded to hang up on me. THIS HAS BEEN THE WORST EXPERIENCE I HAVE ENCOUNTERED ON THE WEB !!! SAVE YOUR SANITY, SPEND A FEW DOLLARS MORE AND GO TO EITHER A RESPECTED AND HEARD OF SITE OR GET IN THE CAR AND HEAD TO YOUR LOCAL ELECTRONICS STORE. THE FEW BUCKS YOU SAVE ARE DEFINATELY NOT WORTH IT !!! TAKE IT FROM ME AND ALL THE OTHERS THAT HAVE BEEN STRONG ARMED BY THIS SO CALLED COMPANY. TURN AND RUN AS FAST AS YOU CAN!!!!
"


Rating 2/10
1/5
modified review posted

"The company advertised a new camera Fuiji Fine pix f31fd. They sent to me a used camera without manual, strap, A/V cable, without proper software.
After talking to them they sent to me a home-made CD with software, downloaded from the web.
They are criminals, and I will pursue this issue with the proper state and federal authorities.
Moreover, there are indications that they are monitoring this web site for new registrations, which may involve another criminal vioaltion.
"


Rating 2/10
1/5
modified review posted

"I wish I had seen the poor rating for www.FotoConnection.com before buying from them. BAD EXPERIENCE. I bought a Sony camcorder and a Sony backup battery for the camcorder. They charged my credit card more than authorized and then sent a generic battery that did not match what was listed on the order and on the shipping invoice. I plugged the battery into the Sony camera and the camera display showed the battery was not compatible with the camera. They gave me two choices: 1) live with it or 2) pay a 15% restocking fee for the camera that cost about 10 times the battery. VERY POOR SERVICE."


Rating 2/10
1/5
modified review posted

"I had a very unhappy experience with this vendor, as they sent me the wrong lens filter adapter and I could not protect the lens, use filters etc.--as their was no way to cover the lens. I tried to resolve the issue, but my call went unreturned so I worked with my credit card issuer who eventually assisted me. When I initially called to place my order, the rep I spoke with was rude, brash and upsold me on expensive accessories that I did not need."


No Avatar
Rating 2/10
1/5
modified review posted

"ON MONDAY MAY 17, 2004 I ORDERED A NIKON D70 DIGITAL SLR KIT OVER THE PHONE FROM JOHN AT EPHOTOCLUB. I WAS TOLD THAT THE CAMERA WAS A FULL USA WARRANTY PRODUCT AS LISTED ON THEIR WEBSITE. SEVERAL DAYS LATER IT ARRIVED WITHOUT A WARRANTY REGISTRATION CARD AND US SOFTWARE AND THE OWNERS MANUAL WAS PHOTOCOPIED. I CONTACTED NIKON AND WAS TOLD THAT THEY SENT ME A GRAY MARKET NIKON NOT COVERED BY THE NIKON USA WARRANTY. DO NOT DEAL WITH THESE PEOPLE!!!!! "

modified review This review was modified by PFA on June 01 2004 07:34:22 AM

Rating 2/10
1/5
modified review posted

"very slacl customer service no email confirmations of order, have spent over 6 hours on dold while waiting to find out a shipping confirmation number 10 ten days later i have not recieved my equipment or a shipping number"


Rating 10/10
5/5
modified review posted

"I purchased a Minolta A1 because they have the best price that have item actually in stock. Most places do not want to send camera if you don't order any accessories. With this place, I ordered on Friday Jan 16 and arrived Wednesday Jan 21. The sales person "ROMAN" was extremely friendly. "


Rating 8/10
4/5
modified review posted

"I ordered a 28-135MM F/3.5-5.6 Canon lens and paid extra for UPS 2 Day Air. I needed the lens by Jan. 6. It arrived on Jan. 7th. I'm not mad about that though, due to the holidays, I understand it's out of their control. The box included the documentation and warrenty card. I'm still not happy with how one must contact them for any information on an order. They should have a e-mail link if they expect to do business over the internet."

modified review This review was modified by TXgingersnap on January 17 2004 10:39:57 AM

Rating 2/10
1/5
modified review posted

"it appears this copany is bending everyone over taking money and sending out absolutly nothing. I hope they end up in prison and i can assure you they won't be so frugal. They stole $549.98 and I never received my flash or my lens that I would call back and thank him for. Its truly to bad people like this will ruin a very convenient way to shop. O'well will all have to go back to the old fashioned way where we can use all of our senses detect legitimacy."


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