Well, my experience was excellent with efaucets. I needed two faucets for my new kitchen. They had a hard-to-find new Delta Faucet in stock (Pilar) and shipped it amazingly fast. However, the second faucet was not included. I called customer service and was told that it was being shipped from another warehouse, and emailed me the tracking numbers immediately. The second faucet arrived two days later. Overall a very good experience, but I guess I would stick to in stock items based on the other reviews.