1/5

posted May-15-2013

"I get a huge " I don't care " and " $#!% happens " attitude from your customer service reps. If you cannot offer quality controlled shipping, why have an online store? If you have a customer who is especially
inconvenienced by a shipping mixup or issue, dont give them run around answers. be specific about shipping dates, and when there is further issue, give them reason to still come back.. even if its a coupon, and an apology. TAKE RESPONSIBILITY FOR THE QUALITY OF YOU CUSTOMER SERVICE ! Dont give vague answers and blame it on " the factory" or say "We are just a call center" or "shipping dates can change at any time for any reason" HAVE ACCOUNTABILITY ! because I can guarantee after I am done informing other future customers all over the web of my unsatisfactory experience with you, others will have the same stories, and at the end of the day, the simple " I am so sorry, let me give you $50.00 off your next order of $2000.00 or more, we really want your business and I'll do everything I can to retain it" Will end up costing you more than a few words and a few dollars profit.
DO NOT DO BUSINESS WITH THIS MIDDLE MAN COMPANY. I am a contractor, I made a large purchase, the order dates keep changing and changing, over a month out when items are supposedly in stock or 2 weeks out. No one will give me a supervisor, one employee simply refused any help and was very rude or any kind of quality assurance. ORDER DATES CAN CHANGE AT ANY TIME, FOR ANY REASON, AND NO ONE CARES WHEN YOU GET IT AS LONG AS THEY HAVE YOUR MONEY.

Welcome to the Support Center. Please hold while we locate a Representative to assist you today. Your wait time will be approximately 0 minutes, 30 seconds.

You are now chatting with 'christy'.

christy: How may I help you today?

mike: I need to talk to a supervisor. I have spoke with "Joanie" employee # 216 at your call center on multiple occasions and I am very dissatisfied with the way I am treated as a contractor, She denied transferring me to anyone else to help even upon my multiple request to escalate the call.

christy: The only way you would be able to speak with a supervisor is to call in and request one. If one is available they will take the call

mike: I have two items on order number # 906651 that are over a month out. I ordered them here, on the chat, and was not told of any availability issues at the time.

mike: I keep getting told every week " they are on the truck we cant do anything, they are already shipped"

mike: I am not provided any confirmation or tracking, and then the story gets changed today to "they are on a truck on their way to us"

christy: The progress item Joanie checked on and it is shipping today and we email tracking within 24 hours

christy: when you called in yesterday for the danze item you were told it was back order until 5/24

mike: But the week before I was told something different

christy: back order dates can change at any time

christy: they are not guaranteed

mike: I need a courtesy refund of some amicable amount.

mike: For my inconvenience.

christy: That is not something that we do. If you want to cancel the danze item you can give us a call to cancel and we can credit that back

mike: There are atleast 10 other websites I could have ordered from, I can past links, even with prices a bit lower..

mike: What can you do for me ?

mike: Why should I continue to do business with eFaucets.com?

christy: I looked up the previous chat with me and I did advise you the aqua brass and progress items would be about 2 weeks to receive. the only item was the danze item that was in stock at the time and must have been allocated to another order

christy: We cannot give any additional discounts

mike: That was 3 weeks ago

mike: I should have them now.

christy: again BACK ODER DATES CAN CHANGE AT ANY TIME.
christy: nothing is guaranteed

christy: if you want to cancel the danze item you need to call in

mike: I will be leaving reviews all over the web for the next 2 hours while is sit here and play on Facebook. I will make sure everyone knows what great customer service and quality control guarantees you have. I will be blogging a copy of this email with your " nothing is guaranteed attitude "

mike: Thank you for all your concern and help."

This review was modified by mikcvr on May 15 2013 07:06:44 AM

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1/5

posted May-14-2013

"I placed an order over 3 months ago and all my items were shipped on time and not damaged. That was the good of the story. I requested to return some items that I found out I did not need from my plumber so I requested a Return Authorization from http://eFaucets.com. I got the Return authorization and I packaged up the items per the instructions for the return and I sent it back Via: UPS. It will be 2 months so far without receiving my credit back on my credit card. I have send numerous emails and have called many times, and the response is always the same. We will forward your information to our accounting department. Its unbelievable that a company will take over 2 months to process a credit back to you. So be aware if you are returning items you will be waiting 2 months plus to see your credit. And by the way I still have not received my credit back yet to date. "

This review was modified by Kwmayse on May 14 2013 10:49:47 AM

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1/5

posted May-14-2013

"STAY AWAY! THIS COMPANY IS ONE BIG SCAM!

These people give new meaning to the word "punk". Their service truly is horrible. They don't tell you on their site that the parts you're ordering may not actually be in stock, and may take 3-4 weeks for actual delivery. If you're just trying to re-install your kitchen faucet (or worse, if you're a contractor trying to complete a job), this is important information to know before placing your order.

So, you send them an email asking to cancel the order, and they direct you to an 800-number. If you're too busy to call the number, too bad. If you insist they cancel the order via email, too bad also. Threaten to reverse the charges and refuse shipment, and they threaten you with a 35% refusal fee.

Then you call the 800 number, and they say that because the order is already in route to their warehouse, they are unable to cancel the order (their own order!).

Tell them you'll refuse delivery because based on their estimate of 3-4 weeks delivery time, you've already ordered the parts elsewehere, and they tell you you'll be hit with a 35% refusal fee."

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1/5

posted May-13-2013

"Extremely disappointing. I will let everyone know that there are no exceptions to the 30-day return policy. So much for ordering ahead of your building project as when it's time to put your faucet in place and it doesn't work then you are on your own. Hello eBay to sell a faucet! I spent an hour on their annoying "chat line" to discover this. Thumbs down to eFaucets! "

This review was modified by 304golfjunkie on May 13 2013 06:53:27 PM

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1/5

posted May-10-2013

"This is perhaps the worst internet company I have ever ordered from! My advise is DO NOT HAVE ANYTHING TO DO WITH THEM.

Their policies are wrong, they are arrogant, overpriced and if you have a return extreemly UNACCOMODATING.

They sent me the wrong product and gave me a difficult time for the return.

I ordered a toilet seat on Sunday night and tried to cancell the order on Monday morning first thing and I was told the order already shipped and could not be cancelled.

Yhis was totally untrue,

My intension was to cancell the seat and order a new toilet. However after speaking with them about the cancellation and the return i decided I did not want anything more to do with this company.

They need to take a lession from Stew Leonards, a very successful retail chain who says: Rule #1, the customer is always right. Rule #2, if the customer is wrong, refer to rule #1.

They have no idea of customer.

Do yourself a favor STAY AWAY FROM THEM.

"

This review was modified by Arnie111 on May 10 2013 02:57:01 PM

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1/5

posted May-09-2013

"I wish I read the reviews. Awful company. They lie about delivery dates. Promised 1-3 weeks, three weeks later they said three more weeks. B/s - I am calling my credit card company and cancelling the charge."

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1/5

posted Apr-29-2013

"DO NOT BUY FROM EFAUCETS! I bought a faucet plus the drain and valve. About an hour later I realized that I had made a big mistake with my order. I called AS SOON AS I KNEW and THEY WOULD NOT LET ME CANCEL THE ORDER, EVEN THOUGH I CALLED WITHIN TWO HOURS! They said that the order was ALREADY PROCESSED, which was BS. It took 10 business days for the stuff to arrive, and by then I learned that if I returned the items there would be a 15-20+% restocking fee, and if I refused the delivery, another 20% PENALTY on top of that!!! There is no way that they had finished my order within an hour. THESE GUYS ARE THE WORST! DO NOT USE EFAUCETS!"

This review was modified by Hzulu on April 29 2013 11:54:57 AM

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1/5

posted Apr-26-2013

"Don't waste your time or money with these idiots. Absolutely some of the worst service I've ever experienced. If I had read the reviews before ordering I would not have ordered from them. I ordered a 2 piece pedestal sink from HD...the base was not delivered, dealing with HD service was great however they said it was backordered so I bought the same sink at efaucets. I should've just waited for HD to get it. Right after I ordered the missing pedestal showed up at my door. I called efaucets right away and they wanted to charge me a 15% fee. They hadn't even pulled anything off a shelf yet. Then they said it would arrive by Wednesday. ..today is Friday and not here yet, in fact according to UPS it was just shipped on Wednesday. So I couldn't cancel b/c they ship so fast (that's what they told me) but my order isn't even shipped until the day I'm supposed to receive it. STAY AWAY FROM EFAUCETS.COM"

This review was modified by akgriffith on April 26 2013 06:24:43 AM

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1/5

posted Apr-21-2013

"No good things to say about them. Their site said that the item would be delivered in 14 days. They did not inform me that they had just outsourced this order to the supplier and that they had no control on the process. It has now been 35 days and no shipment confirmation. They sent me an email to review the items today, but they have not sent them to me yet. Will have to pay extra to have them installed because the work that this item when with has been done for over 3 weeks."

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1/5

posted Apr-20-2013

"Horrible company. They lie about items being in stock, and never ship the items that have been charged for. It's impossible to contact this company by phone, chat or email. I think the entire company is a fraud."

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1/5

posted Apr-17-2013

"HORRIBLE! Ordered a sink because it was in stock and need one now as kitchen was torn up. Promised shipment never occurred. When I called up - told it probably got taken my another customer delivery now 4 weeks from now. Waiting for my refund. No follow up e-mails as promised about original delivery status."

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5/5

posted Mar-28-2013

"How strange... seems as if you either have a REALLY good experience, or a really ROTTEN experience, with little in the middle. I guess I was lucky, my experience was great. I placed two orders within a couple of days, and I received both orders before the expected delivery dates. Merchandise was new and in perfect condition. Good experience."

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5/5

posted Mar-24-2013

"I ordered a pedestal sink, toilet, and faucet. The bowl of the sink arrived with a small crack in the porcelain. I called efaucets to report this and in one week I received a replacement bowl at no additional expense! I am very pleased with efaucets and have since placed another order with them."

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1/5

posted Mar-21-2013

"Do not buy from efaucets. If you have to return an item they will not issue a complete refund. We bought a tub and had to return it and they have yet to refund what they said they would refund: only one third of a $400+ purchase. Plus, they refuse to pick it up as a return. It will cost about $300 to have it hauled away. They said for me to call Goodwill! Terrible service, terrible place to purchase anything. Nuria NYC"

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5/5

posted Feb-24-2013

"Very easy to make the order, arrived in no time."

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