DO NOT BUY FROM EFAUCETS.COM!  
 
They sell as though the items are in stock and do not let you know that your item will not be shipped for days or weeks. There is no follow-up after the order to let you know when the item will ship even though your credit card is charged immediately upon order. If you have to cancel after ordering and before shipping due to the long lead time there is a charge and a period of a couple of weeks before you will be credited even partially. Not good business.  
 
Save yourself a migrain headache and avoid this place.  
 
Bad customer service.

Ordered Rohl shower arm 1120APC from eFaucets.com. Description on the site stated ˝” mail thread. When received the arm I found out that is metric thread. They tried to explain to me that it was ˝ inch metric. (Just like ˝ pound kilogram). Anyway, arrange for the exchange, not just return, bought more expansive shower arm. Got RMA for the first one, shipped it back. They received it on 7/29. Three weeks later started to call them about my credit (from their email - usually takes 7-10 business days, but can take up to 30). Either warehouse closed or the computer system had problem – could not get a straight answer. Sent an email, got respond – call our customer service. This time decided to go live chat (LTK145014304691X ) They told me I should expect credit in seven business days. Too long!  
I am not saying you shouldn’t buy from them; I am just sharing my experience. I know I will not go back to eFaucets.com. I should have stack with Ira Woods, had good experience with them.  
 
Well, today is 8/29/09. Still no credit! Contacted their "customer" support - same thing - "You should expect you credit with-in seven business days"

This review was modified by its author, grig, on 8/29/09 1:08 PM.

STAY AWAY! They tried to charge me even when they could not deliver my item within a resonable time...they would not cancel the order despite not providing a delivery date with 21 days....they are rude and unhelpful...THE WORST!

Excellent service. Order shipped extremely fast and included everything. Was packaged well. I have not had any problems with the merchandise, and as such have not had to deal with any follow-up service.

Well, my experience was excellent with efaucets. I needed two faucets for my new kitchen. They had a hard-to-find new Delta Faucet in stock (Pilar) and shipped it amazingly fast. However, the second faucet was not included. I called customer service and was told that it was being shipped from another warehouse, and emailed me the tracking numbers immediately. The second faucet arrived two days later. Overall a very good experience, but I guess I would stick to in stock items based on the other reviews.

Do not buy from this store. They are dishonest.  
I order three Toto toilets from them. They shipped me the wrong ones. I informed them of their error so they offered to replace them but the ones I wanted were on back order. This is contrary to what their site says.  
 
I asked them to cancel the order so I could meet my project timelines and buy from someplace else. They would not entertain it until I setup a 3-way call with the credit card company. They said on the call that they would refund the entire amount including shipping.  
 
I have not received the refund as yet. I informed them that I have disputed the charge. The customer service dept. replied to my email:  
 
That’s fine. We will simply move forward to mediation, which will now take several months to complete and issue a refund. At this point, you have still violated our Terms & Conditions by refusing the replacement after you signed for the shipment. We will follow up with the credit card company as a reversal and dispute and deal with them directly.  
 
Sincerely,  
 
Credit Department  
eFaucets.com

Placed an order on Friday 7/25/08 for 3 TOTO toilet seats which were in stock. Order was shipped on Monday 7/28/08 and I received the seats in perfect condition on 7/31. Couldn't be more pleased (especially since some of the reviews were not favorable). Wouldn't hesitate to buy again.

eFaucets is really not a good company to shop with. My wife and I ordered toilets from them for a new house. They told us that the toilets would be delivered in 4-6 weeks. Without our permission they immediately charged our credit card for the full order including the shipping. Then in the six weeks we called to check on the order and were told that it would take at least another four weeks. Of course they already had our money so they showed no concern at all as to whether or not we ever received the toilets. Stay away from eFaucets.com