1/5

posted Mar-23-2010

"Absolutely TERRIBLE service. Ordered a refurbished HP All-in-one PC from eCOST. Computer arrived with scratched screen. In addition, there are lines of dead pixels on the screen. Called eCOST right away and was told that it is normal for refurbished products to have scratches. These scratches are on the right hand-side of the screen and are interfering with my ability to use the computer!! Then I was asked to call HP and have this computer serviced by them. HP informed me that they would have to charge me a significant fee of hundreds of dollars if I were to bring PC for service since they are not responsible for scratched screen. Called eCOST and asked for replacement. Asked to call HP again and so on… After MULTIPLE calls to eCOST was asked to email pictures of the scratches and lines. Immediately provided. Called again only to find out that my request to return was denied again. American Express, here I come. DON'T EVER BUY PRODUCTS FROM THIS COMPANY."

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1/5

posted Mar-19-2010

"Not very happy! I ordered a XMS2 DHX 4GB (2X2GB)PC2-6400 800MHz 240-PIN DDR2 CL5 Du PART# CRSR TWIN2X4096-6400C5DHX ON 2/13/10 Paid for it at the same time. It was on sale for a good price. I got a 2GB (2X1GB) Sent to me AND a different invoice stating I ordered the 2GB insted of the 4gb.Order date 3/15/10. I called customer service to get an RMA started to return this part for exchange of the part I ordered (AND SENT IN THREE DIFFERANT EMAILS WITH ALL OF THEIR GARBAGE REQUIREMENTS TO GET IT STARTEd). Then I had to proceed to call for almost a month to get them to issue the RMA and they have been giving me the run around ever since on sending the part I ordered! After 2 weeks of the run around they said we will give your money back, BUT not send out the part we SOLD YOU because there is no more available at that price. All I want is what I ordered and paid for, no more no less. I have called and got different people every time and I always ask are there any in stock? I am always told yes and the qty available. (I RECORD ALL THE CALLS now BECAUSE OF THE MULTIPLE CALLS I HAVE MADE TO THEM) After I tell them what is going on I get a new lie, some say they do not want to send the wrong part out AGAIN, so I can not get what I ordered.(BUT THEY WILL SELL ME ANOTHER ONE WITH THE VERY SAME PART NO# for more money!) others tell me they do not have them anymore and we are changing our web page(it doesn't take 3 weeks to change a web page and still has not HAPPENED)! I have been told we will check in to it and call you back and e-mail you in one or two days (NEVER HAPPENED,) and when I asked to talk to a supervisor (ON THE FIRST CALL) I was told the line is bussy the entire time I was on hold, and did not get a call back! THERE MUST BE ONLY ONE SUPERVISOR IN THE ENTIRE COMPANY?)-- WHAT IT COMES DOWN TO IS THEY HAVE SENT ME SOMETHING THAT I DID NOT WANT NOR ORDERED, THEY EVEN WENT FAR ENOUGH TO CHANGE MY ORDER TO HALF THE MEMORY AND SENT A DIFFERANT ENVOICE ALONG WITH THE WRONG PART. ISN'T THAT FRAUD? I am waiting again for another person to contact me back on Monday 3/22/10 or tuesday 3/23/10 to see if they can now get this straightened out? One last time so everyone understands, the latest call they told me that they do not have ANY MORE IN STOCK AT THE PRICE I PAID, but I CAN PAY MORE to receive WHAT I BOUGHT IN THE FIRST PLACE. I CAN'T PUT ALL THE GARBAGE ON HERE THAT THEY HAVE TOLD/PUT ME THROUGH. That's why I record it. Maybe the BBB will like it better that way there is no he said she said. PS, We use to spend around 3k a year with this company (between my friends/family) which may not be much to a company this size, but if enough people get tired of this type of behavior it could begin to hurt. (USE TO SPEND 3K.)"

This review was modified by Bellemey on March 19 2010 06:15:10 PM

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1/5

posted Mar-15-2010

"This company is a scam. I will never buy from them again. I purchased a Dymo cd printer from them in the early part of February and when I received it, the unit did not work properly. I called them to get a replacement and they would not work with me and told me to call the manufacturer, which I did. The manufacturer sent me a new one to try and the replacement unit was just as bad as the first, it made bands on the printed cd.. Bottom line the printer was a piece of junk. I called Ecost again and for one month they gave me a run around, giving me one excuse after another. Finally they told me to get my money refund from the manufacturer. Ridiculous, I paid them not the manufacturer. They refuse to accept the bad unit, obviously they do this to many of their customers. I purchased the unit through Bill Me Later and they are working with me to file a dispute.

STAY AWAY FROM THIS COMPANY, THEY ARE A BUNCH OF SHYSTERS. I agree with a previous poster, its like talking to a brick wall."

This review was modified by siuol on March 15 2010 08:06:41 AM

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1/5

posted Mar-23-2010

"eCost is advertising its services and products as the discount electronics and computer superstore, but prospective customers should not trust them. I had the worst customer services and credit card processing experience with eCost.com. They post two transactions to my bank account when I ordered one laptop computer from them. I called them to verify my order and confirm with my bank. The first customer service representative I spoke with in regards to my order, he said my cell phone is not register with my bank, therefore eCost will not honor my order, and so I called my bank and allowed eCost to process the order. Then I saw that there were two transactions posted to my account, and I figured this was why my bank did not okay with the processing. I called back twice to ask to refer to eCost Credit Card Processing dept, and the two times, I was directed to customer services and the rep had discouraged me not to talk to the credit card processing. He argued with me, and would not even take a message for the credit card processing people to call me back.

The two customer services representatives I spoke about my order were extremely rude. The first one, I told him my bank does not have my cell phone for privacy reasons, and he hung up on me. The second one (possibly the same, they didn't identify themselves very well), discouraged me and never transfered me to their Credit Card Processing Department to resolve this 2 purchase postings to my account. A week went by and I did not see my computer so I checked my account and there was no transaction at all, and they cancelled my order without notice.

The cancellation was cued when I first called and spoke with the customer services rep who hung up on me, he threatened to cancel my order, right before he hung up, and that he was going to cancel my order, and so he had. These people were unprofessional and rude. I decided to buy my computer directly from the source. "

This review was modified by blue7878 on March 23 2010 01:12:13 AM

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1/5

posted Mar-19-2010

"Ecost is not a company I will order from again nor recommend to my worst enemy. I placed an order with Ecost and decided to cancel because I no longer needed it. Now, they had not shipped out my order yet and I went through the proper channels. Emailing the cancellation department and calling customer service but instead of canceling my order they decide to go ahead and ship out my order after I spoke to them. The person in Customer Service told me they were in the process of canceling my order, next thing I know they're sending me a tracking number. Companies like this should be put out of business because they are not looking for customer satisfaction only to satisfy themselves. All I wanted was my money back but instead I got BS........"

This review was modified by mahoii on March 19 2010 09:02:05 PM

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1/5

posted Mar-24-2010

"I purchased a Plantronics Voyager Pro from eCost.com in December. It was advertised as new. Excellent price. When I received the product, I realized why the price was so good. It was not in its orignal packaging. Instead, it was in a bubble wrap bag, with a photocopied user guide (only part of the pages), a power cord that had been rewound, and only 1 ear bud instead of a complete set. When I called them to return, I was told it was a new OEM product. I pointed out I had called Plantronics and was told all their products ship in original packaging, and this item was not available as an OEM. I also told her why it was not in as new condition. She was still unfazed, and it was only after I insisted on a return she told me to send a detailed email and it would be responded to in 3 business days. It wasn't. Neither was my second email.
So I disputed it with my credit card company. eCost only did a partial credit, so I had to call my credit card company back.
Only do business with eCost if you want to be misled, and get jerked around if it needs to be returned. If you believe it is perfectly acceptable to purchase product advertised as new, but really isn't, eCost is a match for you. However, if you believe in getting product as advertised, avoid this outfit like the plague.

Update: ECost responded saying this product is listed as "open box." I appreciate them revising this. This appears to have been changed as a result of this review since it was classed as new when I placed the order. It remains to be seen whether their support and responsiveness has made a 180 degree change as well."

This review was modified by erictor on May 05 2010 07:33:24 PM

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2/5

posted Mar-09-2010

"This was my first and last shopping experience with ECost.com. I ordered three Motorola H710 bluetooth headsets and got a good price on them, or so I thought. The item was a bulk item listed as new, but when I got them, two out the three appeared to be refurbished or something, and one of them did not work. The earloop on one was worn and appeared to have oil from someone's head that had worn it previously, the units were scratched, and the contacts where the charger plugs in were dirty and oxidized. Clearly not new and they appear like they were returned and resold. I contacted Ecost and explained the situation, and they issued me an RMA and ordered two replacement ones. I got the replacement ones and they were just as bad of condition and they did not work. I called Linda back one morning and left a voicemail. After not getting a response back that day, I called again the next day and she issued another RMA and refunded my original shipping cost. I asked if they were going to send two more replacements, and she stated that they were not going to send any more replacements. At this point that was fine with me, and I just wanted my money back. I am disappointed in this company and would not recommend them based on my experience."

This review was modified by comprat on March 12 2010 08:22:00 AM

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1/5

posted Mar-20-2010

"Oh where do I begin??? On 3/3 I placed an order for 21 desktop computers for my new business. The following day I received an email from ecost asking me to give them a call regarding my order. Upon doing so I was told that the computers I ordered had no hard drives in them...what??? At first, the rep was asking me if I was aware of that, as if I had just overlooked it somehow. I told him that I had a copy of the original description that I saw which detailed the specs. I even offered to send him a copy of it. At that point he acknowledged that it was their error but then for some reason kept asking me if I wanted them to send the shipment back to the warehouse or if I wanted them to proceed w/ the delivery. I told him 3 times that I had no use for fake computers and then he finally agreed to re-route the shipment. At this point I was a bit irritated but I told him that I would like him to help me find comparable computers at the same price and he agreed.

I followed up w/ him over the next couple of days but there was never an attempt to help me w/ the new order so I opted to just obtain a refund of my $3,800 purchase. At first I was told that I wouldn't get a refund until the items were back in the warehouse (even though ecost acknowledged that it was their fault to begin w/). I followed up w/ them for the next few days until they finally confirmed that the items were returned. When asked about my refund (again) I was told that they were awaiting contact from the warehouse. Guess what? It's now 3/20 and I'm still getting the same answer. I have literally called every single day to inquire about my refund status and the only thing I'm ever told is, "we're still waiting to hear from the warehouse." I even tried to email them and they responded by stating that "my request is now in process". Are you serious??? Please tell me what kind of customer service that is. I have spoken to numerous reps especially the ones at x8168 and x8147 on several occasions(I'll leave their names out since it's not their fault).

Nobody will give me a damn straight answer. They're so sick of hearing my voice that one of them even told me, "you don't have to call us back. We'll email you when we have an update." THIS IS RIDICULOUS!!! I told them several days ago that I would post a negative review if I didn't get some answers. Apparently that didn't help so here I am. All I want is my $3,840.99 back!!! This is the 1st of many negative reviews that will flood the internet. My next stop will be the BBB!!! WHAT AN AWFUL EXPERIENCE FOR A NEW BUSINESS OWNER!"

This review was modified by sherita14 on March 22 2010 04:48:53 PM

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1/5

posted Mar-20-2006

"I sed to LOVE ecost.... but- the cheap bastards have recently started using "APX Logistics" for their shipping... which is a JOKE!

Apparently- all They do is cart your $500 PC to the Post Office... where it becomes UNTRACKABLE (until it's actually delivered).... It's basically Trated like Any Parcel Post Package with a delivery confirmation number.

This is NERVE-RACKING!

Apparently- the bean counters at this Once-wonderful mass merchant don't give a Hoot about True Customer Satisfaction.

Repeated emails to eCost AND the "experts" at APX- concerning this HORRIBLE HORRIBLE Method of "shipping" go un-replied-to.

I am Still paying almost Double UPS Rates... PLUS their newer $7.95 "handling fee"... yet am getting the WORST logistic service EVER from a big Company.

I will NOT Buy from them again until they wise-up."

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1/5

posted Sep-30-2009

"EVERYONE: File your complaints with The FEDERAL TRADE COMMISSION. Your complaints can help the FTC detect patterns of wrongdoing, and lead to INVESTIGATIONS and PROSECUTIONS. These are not legal business practices. Obvious bait and switch scams; selling defective merchandise, misrepresented as refurbished, then referring you to the manufacturer if you want it fixed; attempts to remove serial numbers, a fair indication that the merchandise was probably stolen Help put these DIRTBAGS out of business and put them in prison where they belong."

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