eCost.com

I had a great experience with this retailer - was able to cancel my order (mistakenly ordered the wrong color iPod Nano) a day after the order was placed and they were able to stop the item from shipping out which saved a lot of hassles going thru the returns process. Their prices have consistently been low and I would definitely recommend shopping with this retailer.

Ordered a heated footrest from eCost on August 31st. They confirmed next morning... hours later I received a cancelation stating that it was not in stock. I checked their site and the product status is 'in stock' in bold red.  
 
Today, September 2nd, the inventory status is 'in stock' in bold red on their web site. But then I received a REPEAT "we regret to tell you that we are out of stock".  
 
Well why is it still on your web site teasing me with a bright red 'in stock'? This is my first time with eCost, but I would not shop with them again.  
 
If you enjoy being teased and have your order canceled then don't let me stop you. I only enjoy being teased if it involves a bottle of red wine and a hot individual.  
 
My vote is with data-mining.  
 

This review was modified by its author, Formosa-Honey, on 9/2/10 11:48 AM.

I have bought at least 20 items from ecost over the years and have been very pleased - computers, printers TVs, etc. A couple needed warrenty work and that was handled very professionally, until now. I bought an xbox, refurb and recert that came with a nintey day manufactor's warrenty. After 4 weeks the unit died, RRoD. I contacted ecost and was told that it had a manufacture's warrenty and to contact Microsoft, which I did. There was a warrenty in place through Microsoft and I sent it in. 2 weeks later I recieved it back with a letter that stated that they would not repair it becasue it had been "tampered" with. It was in the same shape as it was when I received it from ecost. I didn't tamper with it because I know that it will void the warrenty. So I call Microsoft and they stated that they do not sell refurb units through anyone else, even through it was advertised as refurb and recertified. They said they did not understand how ecost would have gotten one of those units. Called ecost and was told that they would take care of it, after some arguing, and I would hear back in 2-3 business days. That was a week ago. Today recieved a call from Microsoft that there is no warrenty on the unit even though their web site said there was, and that they would not fix it. They said they were in contact with ecost and that ecost sold and sent a defective, tampered with unit. So another call to ecost and was instructed to to call the service company. Called the service company and they said that they would not honor the warrenty if the unit had been shipped to Microsoft. (WHAT?) Did I mention that I have bought numerous items through ecost? Anyway, I called ecost AGAIN(four if you are keeping track). Had to listen to false accusations from the service person about what had transpired to date. After much aurguing, the answer was to send it up the chain of command again and wait 48-72 hours AGAIN. I still haven't recieved an e-mail from the first conversation a week ago. Very disappionted. I have referred many friends to ecost. May have a problem with that in the future.  
Update  
 
Ecost agreed for a refund for selling a defective xbox. Sent it back today and will see if a refund is forthcoming.  
David

This review was modified by its author, dpgast, on 9/3/10 7:22 PM.

I ordered a netbook July 23rd Order #E9004337 and received it DOA. It would not power up at all, even after a full day charge. To get a replacement, I had to pay for a new one and then wait for a return authoraztion number to mail the defected one, that took forever. I mailed the defected netbook 10 days ago and have not heard one word from ecost as to them receiving it or any sign of my card getting a credit. Now, after owning the replacement netbook for a few days, I have found that I need to carefully wiggle the power cord for it to keep a charge. I will be calling them tomorrow to get a refund for this thing as well and I will never order anything from this site and I suggest you do the same.

Well, after avoiding eCost several times in the past (and paying more at other stores w/ better ratings), I finally gave in and purchased some Sennheiser HD600's from their site. They were about $70 cheaper than anywhere else I could find, so naturally I was worried the price was too good to be true. But lo and behold they showed up today, exactly what I ordered, without a single problem. Have to say I'm completely satisfied with the price and service, thanks eCost.

I purchased the Jawbone ICON Rogue headset on the 14th, and oddly enough still have not received it.  
 
According to the tracking information, it was manifested to the USPS on the 17th in Atlanta, GA (150 miles from my location)... which under any normal circumstances means the package arrives here the next day which would have been the 18th. Instead, the package reached my local distribution center in Montgomery, AL (40 miles from my location). Of course, that pretty much guarantees a next day arrival of the package... WRONG.  
 
After calling both the UPSMI and USPS regarding the package, neither of them can locate it or tell me why it hasn't arrived.  
 
I called up eCost on the 20th or 21st and requested a refund only to be told I would have to wait until Monday to see if the package had arrived in order to request a refund. I was a little upset at the notion, but agreed.  
 
Well, today is Monday and I've just called eCost. The only thing they had to say this time is that I have to wait until SEPTEMBER 3RD to receive a package that was 40 MILES AWAY 5 DAYS AGO.  
 
This is the finest example of being given the runaround that I've had in a long time, and I'm nothing short of rather pissed off about it.  
 
If only I had discovered this website sooner, perhaps this could have been avoided, but alas, this is the first so called "reputable" online company I've dealt with that's giving me such problems. I'd feel less scammed buying snake oil on eBay at this point.  
 
EDIT: As indicated below by Linda Potter, I have received my refund as of today. My thanks to Linda Potter for handling this issue (and that thanks is only for her). And to Ms. Potter, you should put in to become company President. If the experience I had dealing with the standard customer service reps is anything close to the norm for eCost (which judging from this site, it is) then eCost is going to have an irreparable reputation VERY soon.

This review was modified by its author, CamGT, on 8/31/10 12:16 PM.

I received this package in great shape. I set up the printer and read the directions on how to operate the camera. Everything worked perfect on the first try. I will be sure to buy from you again and to recommed you to my friends.  
James Derksen

I purchased a Sharp AQUOS 42" 1080P LCD HDTV - Black part # SHR LC42SB45U RB. When I opened the box I discovered it was not an AQUOS. So I called the customer service Rep and informed him that it was not an AQUOS. We argued about it and finally he called Sharp and they confirmed that the item was not an AQUOS. So I asked for a Return Merchandise Authorization. It took sveral days to receive it. After I got the request I was told that I needed to take it to UPS and have it shipped back, we argued again for several days. So I called my Credit card co. to get involved before I got any results. It also took several weeks to get a refund even after I purchased another TV to replace the one that I shipped back. I am very disappointed in the return process that a customer has to deal with!!!  

This review was modified by its author, fulkat, on 8/19/10 11:19 AM.

what can I say...  
I ordered wireless mouse couple weeks ago and everything was fine, no problem.  
but yesterday I ordered Hp laptop, their website said this item in stock.  
With laptop I ordered a cheap laptop case ( bargain countdown) for 1.99$  
Next day I received an email that my case is shipped and laptop is backordered.  
So I called them and they said I can wait 3-4 weeks and my laptop MAYBE will come.  
I dont want to wait for so long that's why I cancelled that order.  
They shipped that 2$ case for 17 $.  
No comment!  
 
so, to summarize- waste of time for more valuable items.  
They shouldnt advertise items which they dont actually have. I dont know if it's legal here, in US.  
For sure you shouldn't trust this company.  
My first impression was very positive, but now I feel confused.  
 
No more shopping with this company.  
Waste of time.

Placed order and pay with Paypal. eCost cancelled my order 2 hours later. However they still got my money. Contacted them and states I will receive my refund wtih 7~14 business day!!!!!! Are you kidding me??????????????????  
If you can cancelled my order within 2 hour of the order, why not my money. Its Paypal, money can be refund immediately. Who know what happen in 2 week. I can't purchase from somewhere else and stuck with eCost and who know what kind of lie they will tell me if I don't get my money back in 2 weeks. I should have read the review before I place my order.  
 
Anyone suggest if I should dispute it with Paypal?? I heard it will take 7day max to get the refund.  
 
HELP HELP HELP.............!!  
 
Updated 8/9/10  
its 6 days after my order was cancelled, my money is still not back to my Paypal account. 3~4 days??? you gotta be kidding me. Its fine that you cancelled my order due to price error, but YOU NEED TO GIVE THE MONEY BACK!!!!!!!!!! I'll file Paypal dispute if refund not received on 8/11/10.  
 
 
Linda, its such a shame that you make all these lies & try to cover up eCost's unethical business practice.......STOP working for this SCAM business.

This review was modified by its author, grabber2, on 8/8/10 11:49 PM.

I bought a refurbished 26 inch LCD from Ecost and delivery was fine until I plugged it in and the TV speakers were not functioning. I called Ecost and they told me I had to call Viewsonic and when I called Viewsonic they gave me RMA but I have to pay for shipment back. I call Ecost and they said they would not refund shipping cost. I also bought 2 year extended warranty which served me no help. I will never buy from these scam artists again.

Waste of time. Seller advertised excellent prices on monitors and then cancelled orders for myself and many other fatwalleters. Seems like a scam to get people to sign up for their premium accounts or to mine data.

This review was modified by its author, manthcor, on 8/4/10 11:34 PM.

I had a really terrible experience buying a refurbished product from ecost.com  
I bought a computer from them, and when it arrived it would not turn on. Then i opened it up, and not only was the powersupply and CPU completely shot, but all the cords were unplugged/disconnected on the inside.  
I returned it for a refund and they shorted me 100 dollars claiming it was a restocking fee! After a month of fighting and filing a claim with the BBB they still wouldn't return money. So now i'm out 100 bucks, a months time, and the worst part is that they turned it around, restocked and resold it!  
 
The entire experience was horrific and it's more than enough to ensure that i never order from them again and i will steer people away from this site whenever possible.  
 
If you don't want a headache, don't order from ecost.  
 
**Edit**  
 
A $100+ restocking fee? For a product that was completely mangled out of the box that i had to fight for months just to get it taken back?!? You're customer service is terrible!! You just forwarded me to HP and hoped they would fix the problem.  
 
I think ResellerRatings.com is a little generous even giving you guys a 3/10!

This review was modified by its author, Niceandblue, on 8/6/10 8:10 AM.

Pure bait & switch. Avoid eCost.  
 
They advertised an NEC E222W-BK monitor for a low price (even after a very high $27 shipping cost) and then canceled everyone's orders. Now they have tons of people's names, mailing addresses, email addresses, and credit card information for free. This is a dishonest practice.  
 
In the unlikely event that they actually ship something you order, you can cancel with them. Just tell them you "encountered a problem" and you had unintentionally submitted the order. It should work both ways like that, right?  
 
Everyone got the same email from eCost:  
"We have encountered a problem in processing your order #E9011XXX. This issue has made it necessary to CANCEL the item(s) listed below. We apologize for this inconvenience. No charges will be or have been processed to your credit card for these CANCELLED item(s)."  
 
A respectable business would honor sales that they advertise.

Posted a low price on a product just so they could get some "free advertising" and cause an internet buzz about a low-priced item. Refused to honor my order, which is what I have come to expect from sleazy internet companies who behave like this. They live behind the shield of "oh, we don't have to honor pricing mistakes and we can cancel your order for any reason."  
 
What they're doing is not technically illegal in the U.S. (although it is illegal in many other countries), but they still need to be held accountable somewhere, and reseller ratings is the best outlet for that.