I ordered a camera and it did not work. Ecost refused to help me resolve it and told me to contact the mfg.  
I would not order from them. They do not stand behind their product, and their customer service people have nasty attitudes.

I ordered a refurbed Xbox 360 Elite 120gb from eCost.com.And while they shipped promptly, when it arrived I had graphics problems(like a code 74 error).I promptly called them and was told that the warranty was handled by tekprotect.com.I have joined their forum and posted but to no avail was I answered. I also tried their email but havn  
't received an answer. I even tried calling but the number has been disconnected. It's apparent that this supposed xbox WASN"T checked out before shipping. I'm a little miffed and want my credit card refunded. I didn't buy this from tekprotect..I bought it from ecost.com....please make this right by send me return authorization and pre-paid shipping. Thank-you (p.s you have until Monday Feb 8,2010 to respond or I will file a lawsuit against your company!)

This review was modified by its author, al_poe, on 2/6/10 10:11 PM.

Ordered a 52" LCD TV on Jan. 28. Received yesterday (Feb. 03). The screen was smashed and the front panel was separated from the main frame. I called customer service immediately. I was given an email for a specialist. I then sent an email and the pictures of the item to the specialist. The representative ensured me that eCost.com would take care of it and I will get a full refund. I am waiting for their response and looking forward to a quick resolve. Will keep updating. As for now, I will give a neutral rating of 3.

This review was modified by its author, torntorntorn, on 2/4/10 1:29 PM.

Selling defective returned items as refurbished.  
I bought a Logitech G15 Gaming Keyboard. The down arrow is defective, moves about 1/2 compared to the other arrows. I called and got an RMA same day I received it Jan 9th.(shipping was slow) I returned keybord. They had it over 5 business days then charged me a Re-stocking Fee for a defective item. DO NOT BUY FROM THEM! They do whatever they can to stall you so you can't file dispute on paypal or anywhere else. I'm only out a few dollars.. but other have been ripped off completely.

I bought a refurbed xbox360 for my son for Christmas. He played it for 3 days and it locked up. Called Ecost after being given 3 different phone numbers, one was disconnected, one was for some telephone communication for the blind. The other was just a wrong number. Finally got the right place. Told me to send it back and I would pay for shipping. Just got it back on 1/26/10. Played for 3 days and it's tore up again. Called and there is nothing they can do but have us pay and send it back to them again and it's the same issue that was suppose to be fixed.  
Do not buy anything from them.

I ordered a reburbished Samsung 26" LCD TV. I paid only about $100 less than a brand new one would cost. When it arrived and I unpacked it, I noticed that there were two scratches on the screen that could not have been caused during shipping as it was well packed. I packed it back up and took it to my office so I could send it back to them once I got an RMA. I took pictures and emailed them. That was on the 18th of January. It is now the 26th and I have still not received a call, an email from a person and not an automated response or an RMA number. When I have tried to call and speak to a supervisor, I get someone form another country either telling me I CAN"T speak to a supervisor, just wait for the RMA. Or I get two different people giving me tow different extensions for the same person. One number rings and nevers gets answered and no voicemail. The other gives a recorded message that the number is busy and hangs up on you. I will never do business with this company again even though I have purchased amny items from them in the past.

While checking out prices for GPS units, I found on Ecost a Garmin Nuvi 200 for $18.99 in stock - I called the customer service number to find out if it was a typo or legit - I was shopping for a higher end Garmin for myself, but could not pass up this deal for my wifes car. The Customer Service Rep assured me that the Web page was right and that it was a "New" Garmin 200 at a discounted price. He also said it was now on backorder and that it would arrive in a few weeks. When I went back to check on my order a week latter the Garmin Nuvi 200 was now a "Dummy Unit" for $18.99 and that it was still on backorder. Another call to Ecost and another customer rep who was confused and told me again that it was for real! It took awhile to explain to him that the item description had changed, and that I had ordered a "Real" GPS and that I didn't need nor want a "Dummy" unit if that's what was going to be delivered. I cancelled my order, even if it was a "true" GPS at that price it just wasn't worth the hassel.

This review was modified by its author, 17562, on 1/29/10 2:36 PM.

I woke up earlier than usual on 18 Jan 2010 and read my email (4AM CST). Much to my surprise I saw what I thought was a good deal on an early Jawbone. I ordered a pair of them for the wife and me and in the process had to update my credit card info. The items WERE in stock. Apparently even though I had been an Ecost.com customer for some time, they felt they needed to verify my credit card update, and by the time they did, my IN STOCK items were backordered.  
 
Then I saw that they had the VERY SAME items for $1.00 more per item on their web site. I made mention of that to them via email (they promised a one to two day turnaround on emails, and never did answer either of the two emails I sent). I called them and the customer service lady finally admitted the items on their site THAT ARE STILL ON THEIR SITE were the very same items I had ordered, but $1.00 more. At first she tried the "different batch" story. I offered the extra $2.00 if they felt they could ship. Next she told me that the ones for $1.00 more were erroneously listed AND UNAVAILABLE and that the web department had been contacted to correct this error.  
 
As I said, today, almost a week later, they are still available for sale at $1.00 more per unit. I canceled my still "backordered" order today and only a few short hours later received my email cancellation confirmation. I came here to warn others about my experience with Ecost.com and found out that they have a 2.2/10 rating. I think that pretty much looks like an F-, and that totally fits with the way I feel towards Ecost.com. They treated me in a completely dishonest way, not even honoring their own terms on their site and answering emails in 24-48 hours, and over $2.00 which I would have sent them anyhow. I have canceled my email updates from them as well. Perhaps Frys.com will work out better.  
 
TheRealMrScott  

This review was modified by its author, TheRealMrScott, on 1/26/10 10:07 PM.

I'll preface by saying I ordered a set of refurbished cordless phones, which have worked perfectly since I got them.  
 
At the same time, I signed up for the $1 trial Platinum Premium membership. I overlooked the fine print, and ended up having to pay for a full year of that. That's my fault, and it won't happen again.  
 
But here's my issue, and it seems to be a recurring practice. Each week I get a couple of emails with Outrageous offers. Each item is listed at a very aggressive price, and the email indicates a time period during which it will be offered. On two occasions I've found something I wanted to try to buy (an iPhone in November and a Boston Acoustics speaker in January), so I went to the website, tried a bunch of times to see if it would come up, and it didn't. I clicked on the “Past offers” link, only to find out in both cases, the item had been sold well before the time period had even started. Last week I randomly checked a few items, and saw in one case where the same thing had happened. This appears to not be an isolated event, but rather, a repeatable trend that I find to be deceptive and misleading.  
 
I’ve contacted eCost customer service a couple of times via email. I’ve suggested what I consider reasonable solutions to what I believe is a bad business practice. Both times, I got canned responses. This last time I tried calling. The first day, the agent realized she wasn’t able to solve my problem, so she told me a supervisor would call me back in an hour since all the managers were in a meeting at the time. After nearly 24 hours, no one called, so I called again. This time, the agent could do nothing but read from a script. When I asked if I could talk to a manager, she said none were available. When I asked if a manager would call me back, as had been promised the day before, she said it had been escalated but she couldn’t guarantee a supervisor would return my call, nor could she guarantee the issue would get resolved. When I asked why a supervisor hadn’t called me back, as I had been promised, she could only recite what was on the script, that is, the issue had been escalated.  
 
There are a lot of really negative reviews on this site about eCost. Other online retailers reviewed on ResellerRatings have overwhelmingly positive reviews, so I don't believe it's just unhappy customers who post reviews. I’ll reiterate that the one product I have purchased has worked reliably so far. However, their deceptive Outrageous offers practice, combined with their miserable customer service, has left me with a very negative impression of them. At this time I am reluctant to deal with them again in the future.  

I ordered a reconditioned Linksys router from Ecost.com. Delivery was prompt but the item did not work. I contacted Ecost regarding this and was told I needed to open a service ticket with the manufacturer to get an RMA (from Ecost). I did so and was told an RMA number would be sent to me.  
No RMA was ever sent to me so I called them again, only to be told it was a manufacturer problem and they (Ecost) would not accept the item for exchange.  
So, I once again contacted Linksys, only to be told that the item was no longer within warranty and they bore no responsibility for it.  
Another phone call to ecost, I explained all of this and was once again told that they would send me an RMA (not sure why they won't do it on the phone, but whatever...), but once again, no RMA was sent.  
After 4 phone calls and numerous emails, I have learned that cheaper is not always better, my mistake.

Having frequently purchased items online since eCommerce emerged on the internet, I would have to say that eCost.com is the worst company that I have ever dealt with.  
 
I purchased a Sony VPL-VW200B projector for nearly $5K, and it arrived effectively DOA. The unit would fail to power on after being plugged in for any length of time. To add insult to injury, eCost pulled the item from their site, took down the rebate forms that were to go with the item, and has yet to send me the "GoldStar" Warranty that was supposed to come with the item.  
 
I sent mail and called the eCost CSR Manager 2-3 times a day for a week. I provided times to call, times that I would call, but there was almost no response. I was left a single voice message outside of business hours directing me to take it up with Sony as a warranty (Although I still had not received any warranty info from eCost). Later emails from eCost just reiterated this. I consider DOA equipment to fall into the category of a return (as it doesn't function). Warranties are intended to protect you in case of breakdown, not out-of-the box dead equipment.  
 
On the 5th day of calling, I managed to talk to a CSR that said "A Manager has approved your order for return. You will be sent an RMA# and shipping label within 24-36 hours". Not sure why it would take so long, but for the moment I was happy. To confirm, I sent mail to the same CSR Manager, that I had been attempting to contact. The following morning I was told once again, that I would have to contact Sony and that "Sony had asked eCost not to take any returns". Really? I was never sent the label or RMA#.  
 
Several times my queries to eCost, were met with automated responses, telling me that me issue was resolved, several times when no contact had been made... This stopped being comical along the way.  
 
I am now contacting our State AG, the CA State AG, registering a complaint with the FTC, the local BBB's in CA and my home state, and I am disputing with VISA. This all could have been avoided if eCost would have simply done what was ethical and accepted the return for the broken piece of equipment that they sent me.  
 
Anyway, eCost heads me list as the worst company on the internet that I have ever dealt with. Stay away... I would hate for anyone to have to go through the pain that I've gone through.  

This review was modified by its author, JSat123, on 1/18/10 8:06 PM.

I bought several items from ecost they came in plastic bags with no manuals . I called about a problem with a bluetooth earpiece and was given the manufacters number to call . I have a HP computer that I bought that will not work on battery power that I have called about 4 times and I am getting the run around . STAY AWAY FROM ECOST

This review was modified by its author, RickT300, on 1/28/10 8:12 PM.

At this point my transaction with this retailer is not yet completed.  
 
FROM WHAT I'VE HAD TO DEAL WITH AS OF NOW, THIS COMPANY HAS ONE OF THE WORST CHECKOUT SYSTEMS THAT I HAVE EVER BEEN UNFORTUNATE ENOUGH TO HAVE TO GET INVOLVED WITH. THEIR SYSTEM TAKES FOREVER TO GET THROUGH ASKING FOR INFORMATION LIKE ITEM NUMBERS TO PROCEED (WHEN WAS THE LAST TIME YOU KNEW AN ITEM NUMBER OF A PRODUCT YOU WERE BUYING??? - PLEASE!) AND THEN TOWARDS THE END OF THE LENGTHY ENDEAVOR THEIR TERRIBLE CHECK OUT SYSTEM FAILS BY TIMING OUT, THREE TIMES IN MY EXPERIENCE. SOMETIMES A DISCOUNTED PRICE JUST ISN'T WORTH THE SHENANIGANS THAT THESE FLY BY NIGHT COMPANIES PUT YOU THROUGH.  
 
Update(s) will be coming as progress/digress is made and again upon completion of the order.  
 
January 22, 2010 UPDATE:  
 
I find the Seller Review of 1/19/10 9:02AM about me having the wrong ID a real hoot!--THAT IS WHAT I AM TALKING ABOUT WITH THIS COMPANY, THAT NUMBER IS THE NUMBER THAT THEIR SYSTEM EXPECTED ME TO KNOW AND ENTER BEFORE I WAS ABLE TO PROGRESS IN THE CHECK OUT PROCESS. THEY APPARENTLY THINK I SHOULD KNOW THINGS THAT THEY CAN'T EVEN FIGURE OUT THEMSELVES--OH WELL. EIGHT DAYS LATER, STILL NO PACKAGE. THEIR LIVING UP TO THEIR RATING SO FAR I GUESS.  
 
@COMMENTER: The number I provided is correct, check your records a little harder. "Lifestyled 3 Pack of Flashlights with 9 LED Bulbs" ring a bell...  
 
January 22, 2010 UPDATE #2:  
 
Shortly after I left the review earlier today my postman came by and dropped off the package from this company.  
 
So in the end I have my items eight days after ordering them, that's a perfectly acceptable time frame in my opinion. All three of the flashlights work and for the price I paid, that is a welcome surprise. Customer service did try to contact me even if they don't seem to completely understand their own check out system which isn't hard to understand, it's a mess--in fact the checkout system is the absolute worst thing that I experienced when dealing with this company. What should have taken five minutes to check out ended up crashing time and time again after I figured out that long item number that they expected me to enter into their system. By the time I was finally finished checking out it was at least thirty minutes later, why did I bother? I guess it was partially because they had my contact information and I had promised to make the purchase. Who knows perhaps I was on a mission to beat the POS checkout system that they had so that I would feel like I conquered something?  
 
Would I shop with them again? Maybe, but I would have to know that their checkout system was fixed or perhaps I could place a phone order. I don't think that it will happen to be honest it's just too much of an investment of my time. Would I recommend them to friends or family? Absolutely not. Would I recommend them to total strangers? Sure, if you're the type of person that has a lot of time on their hands and doesn't mind fighting with checkout systems that are prone to crashes and that just hang and hang and hang making you wonder if your credit card has been charged or not--sure I would recommend this company to that person.

This review was modified by its author, sundanchangmonk, on 1/22/10 1:54 PM.

I placed an order and soon after (within 5 minutes) cancelled it because I was not charged the price of platinum offer but full price.  
I checked out with Paypal and, after several days my money are still hold in pending position because no customer service rep cancelled the transaction on their side. They cancel the order but kept my money. I contacted paypal and they are contacting Ecost as well....no fortune till now!  
Incredible o say I paid for being a platinum member and I purchased other computer parts from them, no issue on those...

This review was modified by its author, jetpipe, on 1/16/10 10:10 PM.

I bought my son an Xbox 360 for Christmas. I received it in a timely manner and I let my son try it out early and low and behold a red light came on. I called microsoft to find out what the error code was and they said it had to be fixed through Microsoft (which would cost me more money) or I should send it back to the company that I bought it from. I called Ecost and they said no problem wait for a return authorization label which would come within 72 hours and return the Xbox for a full refund. I then had to call numerous times to get the label but I finally got it. I shipped the package back and called when they received it to see when I would receive my refund as now our Christmas is ruined and I need the money to go buy my son a working Xbox. Ecost then goes and ships the original defective Xbox back saying it was missing the label. If it was missing the label how could they put another label on it and ship it back to me? My label was still on the box with another one placed on top of mine. We refuse the package and back it goes. In the meantime I keep calling Ecost and get absolutely no where with their customer service. I find Linda Potters number online (supposedly she is the only one there who can help people, her cell number is 310-218-6741, office number is 800-555-3613 ext 4127). She has been giving us the run around also. She said the package was lost but we gave her the tracking number and guess what it isn't lost. I returned a defective product and want my money back so that I can purchase a working Xbox for my son, I would like to try and make his New Year happier since Christmas was ruined. DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND SELL YOU DEFECTIVE PRODUCTS AND NEVER REFUND YOUR MONEY.