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"First off I want to say that it took a couple weeks for them to ship but overall I did not have any real issues with purchasing. BE CAREFUL because their website content may be inaccurate when it comes to warranty details. Also I did not realize that my Fujitsu units warranty would not be recognized by Fujitsu directly because I had purchased through ecomfort.com until after I bought it. This may be true of other brands as well... do your research.Unfortunately the unit I bought did have a premature failure and by the time I got around to getting it fixed it was technically a few months out of warranty. Initially ecomfort refused to honor any warranty replacement but after a few emails and phone calls they eventually did the right thing and sent me a new part. Overall my experience with them was pretty decent."
"I placed an order on this company's website for Precisionaire HD - 16'' x 24'' x 1'' - Disposable Filters - MERV 4 - Qty. 12 on 10/30/2013, and I never got any shipping comfirmation despite communicating with the company for multiple times. I was told that it has been in process every time. The good thing I paid through PayPal, so I filed a complaint via PayPal after 40 days of my order placement. I was able to get my money back after two months of my payment through Paypal.My order has never been processed. ecomfort.com is commiting commercial fraud potentially. Please be careful if anyone wants to place an order through its website."
"Ordered based on price but ended up cancelling order because of false advertising. Do not trust the stock status info. Had to waste 9 days on a product that shows in stock and will ship in 1 to 2 days... Finally called (and spend 27 minutes on hold) and they wanted me to wait another 5 days!"
"Just exactly what everyone else complained about, once they get your money your screwed.This is the WORST online company I have ever deal with . Received $2700 in merchandise damaged and Ecomfort refuses to do anything about it. refuse to exchange or return even sent them the picture of the product, very rude customer service supervisor. you call them again they just hang up the phone. i will not even want give them 1 star."
"I placed an order for Schluter products on Monday; all products in stock when I ordered. This order was in processing status for 2 1/2 days. They sent notice that they only partially fulfilled the order with no indication about the remainder. So far, it has been 4.5 days and the package has not left their facilities. And that's just the first part of the order, no word from them on the rest. That's how retailers operated a decade or two ago. That's not what we expect today, certainly not from an outfit doing business through Amazon."
"I placed an order with ecomfort.com back in feb. of this year for four items. They did ship the order in a timely manner but one of the packages was damaged by UPS (who told me it had been delivered and "probably been stolen by one of the neighborhood children".) I told the agent we had security video of the non-delivery, whereupon she immediately admitted they had not delivered the package. They delivered the package the next day with a five inch hole through the center. I contacted ecomfort and after numerous e-mails that went unanswered they eventually sent me a replacement. Everything seemed good. I sent numerous e-mails asking what I should do with the damaged product. Never got a reply until I sent a very critical e-mail which was returned by one Damian Davis (an appropriate first name for a fictional character) He apologized for the non-response etc. Two months later I found that ecomfort had billed me for the replacement they had sent for the damaged item. I called and spoke with one of their reps and was told she would call me right back. Never heard from her again. Multiple phone calls with the same results. I asked to speak with Mr. Davis every time and he was either out or on the line waiting to speak to me and upon transfer I was disconnected. I eventually had my credit card company stop payment on the extra charge they tried to quietly slip in hoping I didn't check my bills carefully. This is not a company I would recommend dealing with simply because their customer service policy is to simply hang up on you if you are not ordering something. "
"By far the lowest cost on a bathroom mirror. Did take a full 10 days to ship, so I had to be patient and was worried at one time having read the reviews on this thread. However it arrived and is perfect, and saved me a load of money so I am very happy."
"I bought a fantech dryer booster fan on March 21. I was told it may not be shipped until April 3. To my surprise, I received it on March 27. That was much earlier than I expected.I contacted custumer service with a couple of questions regarding my order within that time frame and was helped by a rep both times.I also received a tracking number for my ups shipment and was able to monitor its progress en route to my house. I have read a few bad reviews regarding some peoples dissatisfaction with this company but in my own personal experience, I thought they did a job well done."
"I ordered an expensive HRV ventilator. Website said then and still says "Availability: In stock. Ships within 3-5 days". Nine days after receiving the order confirmation email, I still had not received a shipping notice. I called the company and a woman with an Aruba accent put me on hold for a very long time then lied to me that they had experienced a high demand for that product and it would not be shipped for five more days. Of course my credit card was charged right away (most reputable vendors do not charge the card until they ship)."
"WORST ONLINE STORE EVER, WORST customer service. Been waiting for weeks for my order to arrive, called them several times to ask for tracking information but they kept saying we will email you tracking info TOMORROW. Finally asked them to cancel my order and requested a payment refund. They said they will refund only if I return the items. WHAT ITEMS YOU SCAMMERS?!! They can't even give me evidence that they shipped it, now they wanna make it difficult for me to get my money back. Buyers, beware. These are scam artists, liars and frauds."
"SAVE YOURSELF THE TROUBLE AND WATES TIME WITH ECOMFORT.COMI bought the Mitsubishi heat pump system consists of 1 Outdoor condenser and 2 Indoor units for the total of $3663.95. At the delivery, I found the condenser appeared damage, contacted ecomfort, was given a Claim ticket #, and told to return the damage conmdenser to the delivery truck, and I will get the replacement in a week. The delivery driver wrote on the carrier's receipt that " concealed damage, no damage to box. I also took 6 pictures of the damage condenser and sent them to ecomfort.com Sales Manager, Mr. Chad Metzger. Through many phone calls and email, after 2 weeks of the delivery, I received 1 email with excuses and promises to give me the shipping's tracking number by the end of the day. After I called Chase Visa to place the transaction in dispute, I received the second email offerred more excuses and asked me to remove the hold on my credit card so he can ship the replacement. THIS SHOWS THAT HE DID NOT SHIP THE REPLACEMENT OUT BY THE END OF THE DAY AS STATED ON THE FIRST EMAIL. I waited for a month, then I informed ecomfort that I need to have the heater installed because the weather got into 40s degree at night, I have to buy the condenser elsewhere, but I got no reply. To resolve the dispute through Chase Visa, Ecomfort.com DID NOT CREDIT me back all the money for the damage returned condenser. It took back $713.90 for the discount amount which I did not know until I got the invoice. Furthermore the discount did not show anywhere on its website. ecomfort.com has employed a very dishonest business practice. When the customer returns a damage product, ecomfort.com makes promises and no shipment, then customer has to wait for the replacement a longtime. So when the customer has to give up the replacement to buy the product elsewhere, ecomfort.com then charged the customer its unknown discount. "
"Just exactly what everyone else complained about, once they get your money your screwed.Placed a $3,800.00 order with them....took 3 1/2 weeks to recieve. Two weeks after I placed order I wanted to make a change with my order, they told me it would delay my shipment, so I should order what I needed and then send back what I didn`t need and they would credit me for the product and shipping. Yea right......I have to pay $400.00 for shipping and only credit me the $800.00 for the product....so needless to say it`s gonna cost me $400.00 more."
"I have recently placed a call for technical support related to products I purchased from ecomfort.com and received the following answer " call the manufacture for support". Don't expect to get a professional answer from a company who claim to have the expertise. They just don't have it."
"Avoid this e-tailer. Very poor customer service, ordered on Dec 26, site said product was in stock with shipping of 3-5 business days from the order. I never received a confirmation e-mail, I e-mailed customer service and never received a reply, I called yesterday and was told I would get a call back that day, I did not, I called today (Jan 8) to find that they expect the product to be in their warehouse on Jan 11. "
"quick response on delivery"
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