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"I placed an order with ecomfort.com back in feb. of this year for four items. They did ship the order in a timely manner but one of the packages was damaged by UPS (who told me it had been delivered and "probably been stolen by one of the neighborhood children".) I told the agent we had security video of the non-delivery, whereupon she immediately admitted they had not delivered the package. They delivered the package the next day with a five inch hole through the center. I contacted ecomfort and after numerous e-mails that went unanswered they eventually sent me a replacement. Everything seemed good. I sent numerous e-mails asking what I should do with the damaged product. Never got a reply until I sent a very critical e-mail which was returned by one Damian Davis (an appropriate first name for a fictional character) He apologized for the non-response etc. Two months later I found that ecomfort had billed me for the replacement they had sent for the damaged item. I called and spoke with one of their reps and was told she would call me right back. Never heard from her again. Multiple phone calls with the same results. I asked to speak with Mr. Davis every time and he was either out or on the line waiting to speak to me and upon transfer I was disconnected. I eventually had my credit card company stop payment on the extra charge they tried to quietly slip in hoping I didn't check my bills carefully. This is not a company I would recommend dealing with simply because their customer service policy is to simply hang up on you if you are not ordering something. "
"By far the lowest cost on a bathroom mirror. Did take a full 10 days to ship, so I had to be patient and was worried at one time having read the reviews on this thread. However it arrived and is perfect, and saved me a load of money so I am very happy."
"I bought a fantech dryer booster fan on March 21. I was told it may not be shipped until April 3. To my surprise, I received it on March 27. That was much earlier than I expected.I contacted custumer service with a couple of questions regarding my order within that time frame and was helped by a rep both times.I also received a tracking number for my ups shipment and was able to monitor its progress en route to my house. I have read a few bad reviews regarding some peoples dissatisfaction with this company but in my own personal experience, I thought they did a job well done."
"I ordered an expensive HRV ventilator. Website said then and still says "Availability: In stock. Ships within 3-5 days". Nine days after receiving the order confirmation email, I still had not received a shipping notice. I called the company and a woman with an Aruba accent put me on hold for a very long time then lied to me that they had experienced a high demand for that product and it would not be shipped for five more days. Of course my credit card was charged right away (most reputable vendors do not charge the card until they ship)."
"WORST ONLINE STORE EVER, WORST customer service. Been waiting for weeks for my order to arrive, called them several times to ask for tracking information but they kept saying we will email you tracking info TOMORROW. Finally asked them to cancel my order and requested a payment refund. They said they will refund only if I return the items. WHAT ITEMS YOU SCAMMERS?!! They can't even give me evidence that they shipped it, now they wanna make it difficult for me to get my money back. Buyers, beware. These are scam artists, liars and frauds."
"SAVE YOURSELF THE TROUBLE AND WATES TIME WITH ECOMFORT.COMI bought the Mitsubishi heat pump system consists of 1 Outdoor condenser and 2 Indoor units for the total of $3663.95. At the delivery, I found the condenser appeared damage, contacted ecomfort, was given a Claim ticket #, and told to return the damage conmdenser to the delivery truck, and I will get the replacement in a week. The delivery driver wrote on the carrier's receipt that " concealed damage, no damage to box. I also took 6 pictures of the damage condenser and sent them to ecomfort.com Sales Manager, Mr. Chad Metzger. Through many phone calls and email, after 2 weeks of the delivery, I received 1 email with excuses and promises to give me the shipping's tracking number by the end of the day. After I called Chase Visa to place the transaction in dispute, I received the second email offerred more excuses and asked me to remove the hold on my credit card so he can ship the replacement. THIS SHOWS THAT HE DID NOT SHIP THE REPLACEMENT OUT BY THE END OF THE DAY AS STATED ON THE FIRST EMAIL. I waited for a month, then I informed ecomfort that I need to have the heater installed because the weather got into 40s degree at night, I have to buy the condenser elsewhere, but I got no reply. To resolve the dispute through Chase Visa, Ecomfort.com DID NOT CREDIT me back all the money for the damage returned condenser. It took back $713.90 for the discount amount which I did not know until I got the invoice. Furthermore the discount did not show anywhere on its website. ecomfort.com has employed a very dishonest business practice. When the customer returns a damage product, ecomfort.com makes promises and no shipment, then customer has to wait for the replacement a longtime. So when the customer has to give up the replacement to buy the product elsewhere, ecomfort.com then charged the customer its unknown discount. "
"Just exactly what everyone else complained about, once they get your money your screwed.Placed a $3,800.00 order with them....took 3 1/2 weeks to recieve. Two weeks after I placed order I wanted to make a change with my order, they told me it would delay my shipment, so I should order what I needed and then send back what I didn`t need and they would credit me for the product and shipping. Yea right......I have to pay $400.00 for shipping and only credit me the $800.00 for the product....so needless to say it`s gonna cost me $400.00 more."
"I have recently placed a call for technical support related to products I purchased from ecomfort.com and received the following answer " call the manufacture for support". Don't expect to get a professional answer from a company who claim to have the expertise. They just don't have it."
"Avoid this e-tailer. Very poor customer service, ordered on Dec 26, site said product was in stock with shipping of 3-5 business days from the order. I never received a confirmation e-mail, I e-mailed customer service and never received a reply, I called yesterday and was told I would get a call back that day, I did not, I called today (Jan 8) to find that they expect the product to be in their warehouse on Jan 11. "
"quick response on delivery"
"This is the WORST e-shopping experience I have ever had. Recieved $2300 in merchandise damaged and Ecomfort refuses to do anything about it. Basically their position is "we have your money!" Go somewhere else and save yourself the trouble I have had to go through!!"
"The information on this website doesn't reflect all reviews, I have purchased previously based on the reviews this website had of EComfort.com and they were 9. something out of ten with many great reviews"
"If you order exactly what you need, EComfort's turnaround on orders and shipping are good. If, because of their incomplete product descriptions, you get the wrong parts, and need to make a return, be prepared for headaches. You have to request and RMA, wait for that to process, then have them mail you the RMA info, then you can return the product at your expense, then you have to wait for the credit to refund to your card. It you are in the middle of a DIY project, it can set back your install by weeks."
"Wow, what a lame company. They are very good at getting back to you when you want to place an order, but once the order is placed you may as well forget ever hearing back from them. I ordered a fairly expensive ($1500) heat exchange ventilator from them. They immediately charged my card and two days later emailed me that the item had been shipped. However, they will not provide a tracking number. Of course, two weeks later, still no merchandise. In an effort to find out where this is at or what is happening I have been trying to get them to simply give me the tracking number. I have been emailing them for over a week. No response. I have been calling them 2-3 times a day for over a week. Not only is there no response, but all I can get is an answering machine. The last couple days I can't even get onto their website. Either their server is down or they have moved on and are now running scams somewhere else. After numerous attempts to contact them, I finally had to call my credit card company and put this charge in dispute. It would seem that there is enough business on the internet that a company like this would be more concerned with the long run, but these guys seem pretty fly by night. I googled reviews for this company and came up with many, many people who have had similar experiences. Be forewarned."
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