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"I will start by saying that I have been with eBay for more than a decade. I have bought and sold items on eBay and find myself doing much less of both now-a-days. If you were a buyer 10 years ago, you could always find a great deal and there is a reason for this. Sellers used to have to pay the listing fees for the auction whether their item sold or not. If you had to pay fees then you wanted to make certain that your item sold; so prices were naturally good and sometimes great. Today, sellers do not have to pay listing fees until their item sells. So a seller can now mark up an item, as much as they want, without worrying about relisting and relisting........and relisting; thus paying fees each time they relist. They can just relist it until it sells to the not-so-price-savvy buyer......maybe (the ones that have a very hard to come by item may be the exception. NOTE: Just as a personal pet project, I have been watching a seller relist the same outrageously priced item over and over again; I think for nearly 6 months now and it has never sold). At that time (and only that one time, when that item sells) the seller will pay the auction fees which, by the way, I will discuss now. FINAL VALUE ON SHIPPING FEEThe first of which is the more recent and much hated Final Value on Shipping Fee. Yep! eBay, in their infinite wisdom to stop greedy sellers from charging inflated shipping rates, decided to charge a percentage of what it costs the seller to ship an item. Some sellers would sell an item for .99 cents and charge $100 to ship the item. The reason? Because they would have to pay a Final Value Fee on the .99 cents and no fee on the $100 shipping charge. eBay should have started by zeroing in on these greedy folks instead of the breaking out the Final Value Fee on Shipping tactic; which hurts all the honest sellers. There is only one way for a seller to recoup this outrageous fee and that is to charge the buyer more to ship the item or pay for it out of the auction winnings. Keep one thing in mind when buying an item today: everyone should know by now about the USPS rates for their new flat rate shipping boxes. That being said, if a seller charges a bit more to ship an item, that would otherwise fit in one of those flat rate boxes, it would be because of the eBay Final Value on Shipping fee. Just stay away from the person with the small flat-rate box item who states that they charge $20 to ship it. That's skimming of course. One more thing; free shipping is not really "FREE" shipping. Most sellers will charge more for the item they are selling in order to pay the shipping price. Some sellers are good with pricing and free shipping.........others, not so much. Just know what the item is actually worth and what it SHOULD cost to ship.FINAL VALUE FEE and LISTING FEESUnderstanding that eBay needs to keep the lights on, they need to take a percentage of the winnings from the auction. No problem there except that they have more than tripled the percentage in the last decade. It is high, as are the listing fees (depending on how many pictures you use, what size and type of listing, etc, etc, etc), but I am not certain that I would call it (by itself) unacceptable. When combined with all the other various fees, it becomes unacceptable.PAY PAL FEESo......on to the next fee which buyers do not see. Pay Pal is the most widely used and recognized online paying system on the net. Ironically, it is owned by who? eBay! So when you buy an item on eBay you will most likely be using Pay Pal in eBay's check-out system. eBay, err....I mean Pay Pal, takes a fee off that payment you make to the seller after you checkout. But hold up! That's not all! Next is........ PAY PAL BUYER CREDITIf you are using Pay Pal’s Buyer Credit, you are paying 27% interest! I made the mistake of having this buyer credit account for about 7 or 8 years and the interest rate never decreases no matter how good of a payer you are. .....and I thought department stores were bad!Let me break it down for you- I recently auctioned off a pair of tail lights from my 2002 Ford F-150. Not looking to make a killing, I listed them with a starting bid of $9.99 and shipping cost of $15 (and some change). During the 6 day auction the taillights only received one bid (oh....and I never do reserves and do not believe in them. It is an auction and your item is worth what people are willing to pay at that time! But I'm not going to be a "reserve hater" just because some seller is timid and scared). Anyway, the item sold for $9.99. No big deal. Just cleaning out the garage and I knew there was a chance that I wouldn't get retail for the item. The buyer paid me through Pay Pal and by the time I went to move my measly winnings from Pay Pal to my bank, I had just a little over $5 from the auction after fees. Ridiculous right? So instead of stopping greedy and overzealous sellers, eBay has become greedy themselves. I still browse and buy on eBay but the decent deals are incredibly difficult to come by. And I ABSOLUTELY WILL NOT SELL anything on eBay any longer. If you have time and patience and know the value of items and shipping, then it’s still alright, albeit frustrating, buying things on eBay. Selling is a different, and much worse, story.By the way, the star rater below is not very accurate since eBay normally encourages you to work things out with the seller/buyer before getting them involved. And eBay DOES NOT ship items, the sellers do. But for the sake of the shipping fee I will rate them "poor". I have always been able to work things out with the other party and have kept eBay out of it."
"Ebay WAS a fairly good place to sell but has become a place for bottom feeders to buy and cheat sellers. Ebay will get into your bank account and take out money to put on hold if any buyer puts in any kind of claim. It can take months to close a case and chances are the seller will loose. I have a 300 dollar hold on now because of one chip in a dish of a set of 20 pieces. No communications are required by the buyer just put in a claim and let ebay rape the seller."
"DO NOT SELL ON EBAY! Terrible company. I was currently just involved in a case where the buyer lied about not recieving the item, which I KNOW they received because the tracking information shows it was delivered. However, ebay ruled in favor of the buyer and refunded the buyer 103.90, and now claims i have to reimburse ebay for the transaction or they will send me to collections. So basically, I lost my money AND my item. Not only that, is Ebay charged me double the amount to reimburse them. When I called customer support, I was on hold for 45 minutes and I could barely understand them. "
"It's nice to know that there are so many things I can buy from eBay.It was a great experience to shop and browse through eBay.I had purchased some products from them.I would recommend my friends to check out the products from eBay."
"I think eBay is one of the good online shopping store because, eBay is more popular and they give their service very nicely and, also in good prices. I have found there are many people like me who are more satisfied with eBay online shopping."
"not really as good as it used to be. Lots of bull crap from China and deals that you can find locally nowadays.. better for selling stuff than buying if you ask me.Back in the day I used to sell all my stuff on here and make bank but now it's cluttered with crap and tons of low ballers too.."
"eBay is the WORST site I have ever dealt with. It has forgot me 2 times! I can't access my account cuz I guess it deleted it or something. NEVER buying ANYTHING from eBay EVER again!"
"I never had such a horrible experience like this in any online shopping like Ebay.Their service is worst.customer service is jus ridiculous.I have ordered an item, it was said I ll get the shipping details within 5 days. Even after 10 days I didn get any reply. I called the customer care, they are saying continously that "seller is ready to ship,but the courier has not been picked up,we hav sent the courier guys to pick up the product". And the seller is sayinig that the produc has been shipped wiwthin 4 days. ill nw I havn received d product.Have spent more than 2 hrs on phone tselk talkin to the customer care.These ppl r really brainless.I really suggest not to buy anythin on Ebay by seein offers. U ll not have any peace of mind.This Ebay will test ur patience to the core.Attitude s really poor."
"Ebay hits you with a lot of fees i sold a nintendo 64 for $150 and ended up paying $50 in fees! totally not worth it was my first time selling on ebay. I'm sticking to craigslist defiantly deleting my account. I called customer support and they just starting listing all the fees from left to right and i had no other choice to pay."
"Good:Cheap prices.Reliable.Provides information about users and products so you can make good decisions about the condition of used products. Ebay also sells new products.Bad:Ebay customer service has bad habits: interrupting, going on and on about stuff you didn't ask, etc. (For this reason, a 2 minute call to Ebay can take you 30 minutes or better. CS doesn't hear your question because they interrupt it. Then they talk over you and try to answer a question you weren't going to ask. Then you try to ask your question again. Again CS interrupts with a new answer to another question you don't have, etc.)"
"Reference Case #: 5040244370I would like to share my eye-opening experience at ebay. I would like to advice everyone to doubly weigh their decision before purchasing at ebay rather than Amazon only for some price benefits here. You are not sure that you will receive the same item you saw as advertised on ebay. If you unlucky and do not receive the same item then ebay will not protect your purchase by their exaggerated policy "ebay Buyer Protection" which says …Q1: What is the eBay Money Back Guarantee?“We guarantee that you will get the item you ordered or you will get your money back. eBay Buyer Protection covers the original purchase price plus original shipping on most items on ebay.com.”Q1: What happens when I ask eBay to step in?“If you received an item that wasn’t as described, we’ll typically help you return it to the seller first and then refund you. In the few cases where we don’t issue full refunds, it’s normally because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it.”Q2: What if the seller doesn't offer returns?“If you received an item that is not as described, or didn't receive an item at all, eBay Buyer Protection always protects you—even if the seller does not offer returns. If you received an item that was as described but you changed your mind and do not want it anymore, eBay Buyer Protection does not apply”I live in USA and I purchased leather car seat cushion covers from ebay sometime back. The seller (car0010) advertised this product as a leather product mentioning them as made up of "High Grade Imported Leather" at frequent places in their advertisement. But when I received the delivery I found that the covers are made up of Faux Leather (rexine). The back side of the material has fabric lining like rexine (synthetic leather) and it doesn't smell like leather even.When I contacted seller regarding this they straight way rejected my observation saying that the material is genuine leather. On further communications they accepted that the material is faux leather but refused to take care of return shipment saying … “Return shipping is responsibility of the buyer, we will full refund you when we got the item soundly”.Seller's Name (ebay): car0010Address: Xie Daotong,Rm 2002, #2, Lane 555, South He Nan Rd., 200010, Shanghai, ChinaI was not happy with the seller’s reply as the cost of shipping back the item from USA to China would be more than the cost of item itself. I escalated the case with ebay with proper documentation and send them the photos of the items I received but they replied back as follows …“When you receive the wrong item or it doesn't match the seller's description, you're required to pay for return shipping. It would certainly be great customer service for the seller to cover the cost of return shipping and it is something we strongly encourage. However, it is not something we are able to enforce as we only have access to the funds that you originally paid them. If the seller is unwilling or has failed to assist you in that aspect, then the return costs will be the buyer's responsibility.”I cannot see any content in ebay’s answer different than the seller's reply. I can surely bet that either they have overlooked the facts or their decision is simply biased with the seller's intent. Definitely it is not the honest resolution by ebay showcasing policies like "ebay Buyer Protection" to the customer. On one hand ebay is admitting that the item sent by seller doesn't match its description and at the same time they ask customer to bear the return shipment (for sending the wrong item back to the seller) for getting their refund.The customer care guys are rude to talk with, they provide meaningless arguments and try to enforce their decision on you without having any valid reasoning. I am certainly not happy with ebay. Now onwards I will not consider myself purchasing anything from ebay in future and I will not endorse ebay within my known circle in anyway. I know that certainly ebay will not be in loss after losing a customer like me. But I definitely know that if this is the way ebay continues to work it will not have a long lifecycle ahead."
"ebay has a few crooked sellers, they buy from walmart and target and resell on ebay marking up the prices as much as 300% so beware of Character Fashions and Character wonderland,total rip off."
"We sold some of our old stuff when we moved and eBay was a good place to find buyers. Oddly there were a couple items that simply went unpaid for and there is no real way to notify anyone about bad buyers."
"I'm a long time Ebayer, beginning in 1997. At that time, selling fees along with Paypal fees were around 4%, with fees lower on high dollar items. Now, it's a minimum of 13%. If you sold a $2000 item 10 years ago, the fees were $80. One year ago, the fees would have been $160. Now they are $260. Next, as a seller, you used to be protected from "buyer's remorse," which means if a buyer changed their mind, tough luck. Now, a buyer can buy a brand new item from you, return it 45 days later because they can't pay their rent, don't like the color, whatever, and you have to give a full refund including shipping costs. You can then sell your now used item at typically 50-70% of new. Sellers have been therefore forced to be more like a Walmart...but at their expense rather than Ebay. Ebay is a good place to buy if you want to save a bit, but you have really look for good deals....the much higher fees have forced sellers to significantly raise their prices. "
"eBay is a terrible place to buy and sell from. They no longer care and if you get ahold of customer service reps you can barely understand them. They need to hire good people to manage this and they would make a lot more money!"
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