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  • eBay

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.83/10 2.83/10
    Chance of future purchase: Rating 1.22/10 1.22/10
    Shipping & packaging: Rating 1.69/10 1.69/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: Rating 1.47/10 1.47/10

404 Customer Reviews

Rating 2/10

Terrible customer service

"I bought an item that was fake, seller was supremely unhelpful, had to wait for days before Ebay steps in. Ebay then require me to return said fake item, provide a return label that is no good to me whatsoever (as there is no Collect Plus office nearby). They return the cost of the product to me after I had to call to prompt them, but not of the return postage, because I hadn't used their label. If they offer returns postage, it needs to be within reasonable distance for people to use.

After having spent hours already negotiating with seller, contacting Ebay and taking photos etc, I did not think it was reasonable to expect me to drive for 1 1/2 hours to find a collect plus office.

Spoke to three people in customer services, they were rude, belligerent and obstructive. Just referring to policies (and forgetting they had not mentioned any of these policies in their communications with me).

I have previously been on the other side as a seller, having posted something, the customer received it, and they still refunded the money that was due to me.

My advice: do not EVER buy anyting branded from Ebay (make up/perfume/shoes/clothes), is will most likely be fake, and you will not receive any help.

Buy only used furniture etc that you can examine before you buy/pay.

Do follow all instructions when dealing with them, do not use your own brain or deviate from the script, as they cannot deal with this.

Use Amazon or preferably local companies who will deal with you nicely.

This review was modified by emsom on February 10 2016 07:51:03 AM

Rating 2/10

NEVER use eBay use a REPUTABLE website - or you will lose money

"Checked out using a 'Guest Order' - ie no eBay account... note, do not EVER, EVER, EVER, EVER do this... the seller can simply keep your payment and not send the item, eBay will do nothing to help in this situation... for a Guest Order they will simply say they cannot see order history under any eBay account. eBay will direct you to contact PayPal to resolve, PayPal will say only eBay can resolve it... either way you are out of money and they are completely unwilling to assist in any way. DO NOT EVER USE 'GUEST ORDER'. DO NOT USE EBAY AT ALL IF YOU CAN AVOID IT. "

This review was modified by jbe_vic on February 09 2016 08:24:18 AM

Rating 2/10

Been a seller for over 15 years and packing it in

"Ebay is so ripe with fraud it isn't even funny. Forget about selling brand new tech items . You are on the hook for shipping both ways even when the customer can't use the product or breaks the items or returns something other than what you shipped. Ship a customer a TV and they break it and throw away the box and tell Ebay 12 days later that it arrived broken and once again you are on the hook - guilty as the seller until proved innocent. Buyer will receive a prompt refund and you will be left with hours of work regarding an appeal. This used to be a reputable marketplace but not anymore. Between no pays, high fees, no customer service from Ebay, misrepresented items on the buy side and plenty of fraud it is a lousy marketplace."

This review was modified by fvpawli on February 07 2016 05:44:05 PM

Rating 2/10

horrible selling experience

"Terrible experience!!

No customer support from eBay, no customer service at all.... Sketchy and confusing regulations on buyer returns!!


This review was modified by Trac3330 on February 10 2016 06:56:10 AM

Rating 2/10


"After 20 days i have not received my item , i made a complaint to seller and they did not care , after 3 days i made complaint to eBay customer support and after 5 minutes they sent me an email that "We've consider the case carefully and decided not to issue you a refund. We're sorry this didn't work out. "

This review was modified by us2013_mahdi on February 03 2016 05:06:03 PM

Rating 2/10

Stolen items and money

"If you are going to sell any items online I recommend you go somewhere else. More then once, I have sold expensive items and the buyer requested to return it within anywhere from a few hours to a few weeks. Not only did I have to wait nearly a month before the item was sent back, but I got back a FAKE and BROKEN item. I fought back and forth with Ebay and the buyer only for Ebay to blame the post office, paypal and even me for the item. Finally someone said that I have to suffer a loss of over 600 dollars. there is no seller protection at all. go somewhere else!"

Rating 2/10

Never Purchase Xolo Phone


Myself Dhiraj, a disappoint customer of your service.
I purchased your mobile set in the middle of march and from the starting i faced some issues regarding the voice and auto switch off.
But in July the mike of the set is totally not in the working condition and the set goes switch off automatically.
Then I submitted my set In B.I. Mobile Sales and Service(1300469) Jammu.
After approx 80 days i receive my set but still the problem of auto switch off is still there and within few days the mike issue come again.
Then again I submit the set in your service center. Now it almost 50 days are gone, there is no part available in the center same like before.
And there is several other issue also like auto switch off , power button not working , mike is not working.
Again they repair my mike but auto switch off issue is there, and when i asked about it they said your battery is faulty purchased a new one, that they could provide me after 10 days, am showing them this auto switch off and battery problem from the first day but after the completion of the warranty period of battery they asked me to purchased a new one.
I don't want any more bothering as i am a official person, i can't visit the center again an again. In last i purchased a new battery from the market, but the auto switch off problem is still the same.
And after the repair several screws are missing.

See I purchased your set at around Rs 12500, and I purchase it so I can use it.
But from the last 6 months your set is not in the working condition.
I wait for several months but there is a limit and that limit is cross now.

Now I want immediate refund of my money or provide me a new set.

My IMEI Number is 911387550253164, go through it you will get to know all the history.

I am also providing you some order numbers : 510005446635
: 510006493197
: 510007031591
All the agents sitting in your center are of no use to the customers

I visited your service center almost 50 times in these 6 months, i am very disappointed and frustrated this time.
This is my hard work money that i spend on your mobile set, never thought of this kind of service.

Refund my money or issue me a brand new set within 10 days.
Otherwise I have to file a petition against your firm and service center in consumer court.
Waiting for your reply within 24 hours.

+91 9560272233

Rating 10/10

"Global online shopping for high quality electronic product,spy

camera ,hidden came video recorder,security cameras,phone

accessories at www.wiseupshop.com

Rating 2/10

"I bought a product, got an email there was a delivery attempt made and they left a note but there was no note. I contacted ebay customer service and the seller that day and told them I needed to know where the package went so I could pick it up. The seller never contacted me at all, ebay said they looked it up and it was still in transit and not to worry it would come or they would refund me. They told me I kept having to wait for 2 months then finally I get an email saying there was a delivery attempt made the same date I told them and since I didn't go get it I wasn't being refunded!! Worst customer service ever, and very difficult to even file a issue...."

Rating 2/10

"I was completely ripped off by seller jimbigfoot. He sold me a "heavy duty industrial strength" sewing machine. It is not industrial strength at all, but just a regular machine. When I asked him over the phone (after his slow responses via email were not helpful ) he responded "it's industrial-like." Since he changed his wording when asked in person, I know he knows it wasn't heavy duty industrial. It did not work properly & stitches did not lock. I took it to a very reputable sewing machine repair shop, I was given a long list of what was wrong with it after a short visual inspection. I reported this back to jimbigfoot & he offered to pay half of the repair costs, or I could ship it back at my own expense & let him repair it. Since he sold it to me not functioning, I didn't have confidence that he could fix it (as well as telling me over the phone that it worked when he shipped it) AND I didn't think I should pay any more money out of my pocket for a machine that was supposed to work when I purchased it. I could never find the link to provide a review on this seller and I could not find a link to contact ebay. I was stuck in their endless loop of "contact us". I tried on several separate occasions. Finally I found a number for ebay & just as other reviewers have stated, they were not willing to help, other than reviewing the seller's account. They would not even contact him on my behalf asking him to pay for the repairs or give a refund. They had no interest in protecting the buyers & didn't seem concerned that I was sold a faulty machine that was also misrepresented as heavy duty industrial which it is not. Buyer beware of eBay & seller jimbigfoot!"

This review was modified by Helsa on November 30 2015 03:26:51 AM

Rating 2/10

"For one, I can't log in because my password is expired and every time I try to change it, it says "Sorry! We're currently experiencing technical difficulties and are unable to complete the process at this time."This has been ongoing for a while, but my app doesn't give me any problems just the browser. Two, talking to customer service? AWFUL. I can't even understand them the two times that I've called and I don't even think they know what they're doing. She also caught an attitude with me when I asked her a question for the 100th time and she thought she was answering it correctly all along (if that were the case I wouldn't ask repeatedly). THREE. Attempted selling an iPhone for 200 and someone bid at 900 last minute and then canceled their account, just a scam obviously. But 200 to 900?! Why is this even allowed ? Then I get charged 90$ for fees when I never received my "900$" Also, I guess I haven't been on in a long time because last time I sold that did not charge me 10%. Not pleased eBay, not pleased. FOUR. Attempting to pay my 10% fee (21$ not 900, whew) I get through entering my information and it says it cannot be processed at this time, TWICE. Fine, i'll keep my money. "

This review was modified by Katncaden on November 24 2015 12:45:47 PM

Rating 2/10

"Simple do not buy item from ebay!!! its a junk. BEWARE!!! it will turn out that you buying a defective items that will ruin your time, your money. ebay lied about the money back guarantee it turn out the money I use to purchased is gone! after buying the defective items you will not happy about the resolution and outcome of the process your money will not be refunded. "

This review was modified by MICHAEL2015 on November 24 2015 11:46:35 AM

Rating 2/10

"placed the order through ebay. i moved to new address & contact the seller & he assured me that he would end the item on the new address but he send that to old address & now seller is not ready to listen. USPS advised me only seller can raise inquiry about it but ebay is not helping me. Customer Representative told me the only thing i can do it leave the feedback about the seller but as soon as i posted the feedback ebay deleted that as well. I spend money but never recived any package & spending so much time to resolve this issue. Ebay poeple says that they can not do any thing about it & Seller is not ready to do anything. "

This review was modified by Sahilgarg on November 23 2015 12:15:40 PM

Rating 2/10

"Well my friends your are being "WARNED" it is up to you the heed the "WARNING"! BUT THE BIG BAD WOLF IS COMING FOR YOU!
I am here to testify that what this person states is true perphaps they have not got to you yet but, in time they will and you will be the one going through the nightmare on cleaning up the mess left behind.
And why should you care it is only your money that is about to be scammed. Perhaps you might think about seeing what others have already went through. I closed my accounts with EBAY and PAYPAL and will never deal with this organization ever again. It is not worth the hassle. I moved quickly and my bank to stop the thief's for getting off with any of my funds. What are you going to do. Wait until it is to late to stop it. Shows how smart you are.

Rating 2/10

"I purchased a pair of earrings and received the item of an unacceptable quality. I contacted the seller in China and shipped the item back on 11/03/2015 within 7 days of receiving it (seller has 2 weeks return policy). I provided the seller with a tracking number LC381622743US. I followed all the steps as I should. USPS can only track the package inside USA (I went and discussed it with USPS representative), so the last tracking date was 11/05/2015 as the package left the country and EBay aware of this because most of all transactions are international. I filed a complaint with the customer service and instead of help got denied in less then one hour. My case was closed. Decision was made that I won't get any refund and seller was notified that he won the case. I believe that seller got the item back because he won't reply to my e-mail. EBay helped the seller to cheat me out of my money, broke the rules and promoted dishonesty.
Lesson learned:
EBay won't stand by they own policy. They don't care about customer satisfaction at all. I had worse shopping experience ever. I will never use EBay again and will advise others to stay away from them.
On the top of all EBay removed my negative rating for this transaction from sellers rating.

This review was modified by bill35 on November 20 2015 12:41:31 PM

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