1/5

posted Jan-20-2012

"Ebay never really cared about our best interest as buyers or sellers but they have really just gone off the rails. The recent change to charge a 9% valuation fee on shipping is just the final nail in the coffin. I sold a $90 item, which I had weighed and measured before the auction, that would cost $45 to ship to most of the country. Instead of gouging the buyer I just charge what it cost me and I provide the packing material.
Now ebay takes 9% from the final value (which I am okay with) and then they take $4 off the top of the shipping charges. When I called to inquire the 'Peggy' told me it was 'no different than before except for the extra 9% charge'.....and she repeated this over and over like I would suddenly believe her...it didn't happen. And then she switches to telling me that it is to combat high shipping costs and when I told her that it actually means I should have RAISED my shipping cost to $49 just to cover the fees she just could not follow me. WOW!"

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5/5

posted Jan-20-2012

"I have never had an issue with eBay and will defintely shop there again! As with most things, you just have to be careful and look at who you're buying from, that's why there are feedback stars! "

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2/5

posted Dec-05-2011

"Great site if you are a buyer not so great if you are a seller. They have changed their site too many times for the worse. From their feedback system that buyers can only use to not being able to contact them unless you want to wait on the phone for 30 minutes. This is a huge online company and they do not even have an email! and they took their live chat off! Just plain lazy and bad customer service for a website."

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4/5

posted Nov-22-2011

"I think the concept of eBay is perfect. To create a place for people to sell items which are not of use, to people who have a use, is genius. eBay is getting into trouble trying to become the store front site for the world and is letting that goal ruin the site for average people who buy and sell used stuff. Overall the service is solid and the community is respectful of each other. "

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2/5

posted Nov-08-2011

ResellerRatings.com TOP REVIEWER!

"It is time that eBay get strong negative press for a few practices that continue despite major improvements in mainstream online seller practices. Since Meg Ryan is gone from eBay, there have been significant improvements. One is the Top Seller Rating. Under Ryan, ratings were misleading. Platinum and Gold ratings were "awarded" based on eBay's interests, not the buyers', yet, they were put out there as if the award was for being a top seller from buyers' point of view.

I have purchased off eBay since 1998 but the last three years most of my, my family's and my friends' buying has shifted 90% to Amazon and Walmart online, primarily Amazon. Amazon & Walmart online are safe for the average shopper. eBay has improved but it remains the wild west of online marketplaces.

When Meg Ryan ran eBay I told people to make sure they had a sound strategy for buying off eBay because it was BUYER BEWARE and not to expect any real help from eBay staff as they work for eBay first and the larger sellers second. Buyer's figure in only above small sellers.

Two things hold eBay back today from being a mainstream marketplace. It is high time these two things change. 1) eBay must stop using its power over sellers to force paypal use. Other marketplaces allow sellers some choice. Amazon does all the collecting, which bestows authority and controls over sellers. It is time eBay does the same. 2) eBay must stop its highly controlled buyer feedback system. Amazon became a world retail giant employing a mainstream two tier buyer feedback\review system, 1tier for sellers, 1 tier for products.

eBay's one line buyer review of sellers is over control. eBay's newer product review system is the worst in the online world. It is a joke. Shoppers cannot go to "product review" at will. It exists for the larger sellers and for eBay, not for buyers. An honest label would be "seller hype reviews." This is a serious issue because on eBay there is a heavy trade in generic Chinese products, some good but many are very poorly made products.

This brings us to eBay's primary failing. The senior executives do not seem to have solid experience in the world of sophisticated, quality retailing. They lack fundamental understanding of the proper focus of a major mainstream retailer. This is the area in which Amazon, Walmart, online, Newegg & even retail newcomers Yahoo & Google walk circles around eBay. It wasn't that long ago when eBay was the online retail giant & Amazon just sold books! Ebay doesn't even know to pay attention to criticism such as this but I will try anyway. Number One and Two of classy retailing is BUYER satisfaction and constant refinement of retailer efficiency. The two are related.

I was born into and grew up in a extended family of small business people. Not poorly paid chain managers and supervisors but true business people. All were born poor and later self-made business people. I believe I learned more from them about how to create and operate a successful business before I was 16 than eBay seems to know. I had my own lawn care business by the age of 12. I mean business. I had employees, other boys who wanted work, realized that if you wanted lawn or snow work, to sell Grit, magazine subscriptions, or newspapers in our area you had to work for me, as I had the market cornered. Why? How? Simple. I understood something eBay doesn't. I always knew what my business was, HIGH QUALITY, HIGH VALUE. CUSTOMER SERVICE.



"

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5/5

posted Sep-30-2011

"many items can be bought from ebay at a very low cost but please be caution who is the seller . "

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3/5

posted Sep-23-2011

"Great Seller A+++ Fast Shipping. Will buy again"

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1/5

posted Sep-16-2011

"michaels_bodykits_and_more eBay account was suspended indefinitely due to low buyer satisfaction. The feedback score for this account is 99% positive. That means only 1% of buyers were not satisfied. It is unbelievable that eBay is suspending accounts that have such good feedback. eBay ruins the lives of seller's who depend on the eBay income...seller's who are disabled and unable to go out in the world and pick up a job like normal. It makes me sick how they can do this and be able to sleep at night."

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5/5

posted Sep-15-2011

"you can find basically many stuff in ebay but you have to be careful who you buy from . check the seller reputation before proceed."

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4/5

posted Sep-11-2011

"this is very good online website for every product"

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