My only complaint would be that I was not notified of a delay in shipping until I finally called and asked; the overall turn-around time was almost two months. I would, however, buy from this company again as the product is great and it is pro-environment.  

The battery I sent in was from a Winbook laptop model C226. It took a good month to get the battery back and when I did get it back it did not physically fit into the laptop due to improper reassembly of the battery case. I contacted their support via email (forget the phone, never answered) and they provided a shipping label to return the battery. I provided a photograph of exactly what was the problem which even compared the repaired battery to an original battery. The second time I received the battery it still did not physically fit into the laptop having pretty much the same assembly issue as the first time. Big intermediate step here consisting of me doing the what was necessary to fit the battery into the computer only to find out the battery would not charge no matter how long it was left on the charger. The last straw. I safely disposed of the battery and wrote the whole experience off as a case of bad judgement. The lesson is if your battery is on its last legs, buy a new one from a reputable source.

In August 2008 I received mobilization orders to go to Iraq. The battery for my laptop was not lasting as much as it used to, so I decided to send it to ebattery, Inc to get it refilled prior to my departure in September, 2008.  
Needless to say, when I returned home on leave for 10 day in December 2008, I had no refilled battery, no old battery, and no $99.00 refund.  
During my 10 days leave over the holidays, I tried calling this company several times with no avail. I sent them e-mails instead.  
I went back to Iraq on January 2nd and my wife told me that my old battery was returned but no money.  
Since I have been in Iraq, I have called them several times and no answer. I think that I have spent about $20.00 worth of calling cards calling them but no answer.  
One time, I was able to speak with a guy name Tony, and he promised me that I was going to get my money back by 18 May.  
My e-mails have gone un-answered, my voice messages ignored, and I am out the usage of my laptop while they kept my battery hostage, $99.00 fee which they were fast charging to my credit card and about $20.00 or more worth of calls from Iraq.  
This is the worst company I have dealt with and I just got done filing a complaint with the Attorney General of California, and after this I will file a complaint with the FBI internet scam division and with the California Post Master.  
STAY AWAY FROM THIS COMPANY. THEY ARE A SCAM!  
Dennis

DO NOT USE THIS VENDOR!!!  
They took my money and my battery over 5 months ago and consistently lied every time I contacted them about its status. They eventually returned my battery - it's now damaged. They promised the money back in 21 MORE days but that was two months ago and STILL no refund.  
THESE PEOPLE ARE LIARS AND THIEVES!!!  
Do not under any circumstances believe their slick website.

I wish I read the reviews below before I sent my order. I have the same problems. Battery sent with check February 17. Received by them Feb. 23 and check cashed. Since then promises but no battery. Looks like fraud to me.

This company is a SCAM. DO NOT ORDER FROM THEM!  
 
I paid for and received a shipping authorization on the 20th of February 2009. I sent my battery in and got a notice on the 2nd of March stating they received my battery. Since their web site states they have a 7 day turnaround time, I finally tried to call on the 25th of March. No one will answer the phone, so I sent several emails. I finally got a phone call back and the guy tells me it will be 4 weeks before I can get may battery back. I mentioned it had already been going on 3 weeks, and he says "we'll get it out as fast as we can". It is now the 23rd of April and still no response. I called and again no one answers, so I left a message that I want a refund my battery back. So far I have heard nothing back, and frankly, don't expect to.  
 
Poor, poor service. This is the worst experience I've had doing business on the internet.  
 
BTW, I find it rather odd that the reviews are either 5 stars or 1 star. I really have to wonder about the 5 star ratings and where they came from.  
 
Update - 8 May 09  
 
I sent another volley of emails on 23 April 09 stating that I wanted my money back. I received a phone call on the 24th of April stating that my battery would be sent out by May 8. I said that would be too late as I was traveling out of the country and needed a battery. The rep said "OK, what if we get it out by next Friday (May 1st)?" I said if you can get it out by then I'd be OK with that. I ended up buying another battery off of ebay in the mean while, and I'm glad I did, since it has now been another 2 weeks and still no battery and I am leaving in the morning.  
 
When I get back to the states, I am going to take a trip to visit these folks. I have never been ripped off before on the internet, and these assholes aren't going to be the first.

This review was modified by its author, Paladin 56, on 5/8/09 10:51 PM.

BEWARE OF THIS COMPANY !!! THEIR CRAPPY PRODUCTS, ARE BACKED BY CRAPPIER CUSTOMER SERVICE. hERE IS HOW THE STORY GOES: 12/06/07 I ordered the Battery, and recieved it by 12/17/07 - So far so goo. 8/01/08 It quit. I sent a warranty request - NO REPLY. 8/20/08 Sent another request - this time a response stating Dear Sir/Madam:  
 
We are sorry that the battery wasn't working properly. There are many things that could have gone wrong with your battery that went past our testing. At this point, we will just send you a replacement battery.  
 
We also would like to let you know that we currently out of cells so, there's 2 weeks delay on the battery. We will just send you an e-mail notification when the battery goes out. When you receive the replacement, it will have a return shipping label. Please send the defective battery back to us.  
 
 
Thank you.  
 
 
 
Regards,  
 
 
 
Customer Support  
BatteryRefill.Com  
 
By 9/19/08 Still no Battery I inquired again. A week later I recieved this response: Dear customer,  
 
We are informing you that your battery is in progress at this point and our tech is servicing your battery with several others. Our technician will need about 3-4 days to recell and finalize your battery to make sure everything is in working condition. If we encounter any kinds of problems with your circuit, we'll contact you immediately. We appreciate your patience with us Mr. Rosenzweig. Your battery should be shipped out towards the middle of next week. We'll ship your battery priority mail and they will email you a confirmation when it's shipped on those days. Thank you for your time and have a great day!  
 
Customer Support  
Batteryrefill.com  
 
After two more e-mails I recieved this response on 10/24/08 (A month Later):Dear Customer:  
 
Your battery has been carefully taken care of, and you will soon be sharing the benefit of 20 to 40% longer battery life in one single charge compared to an original manufactured battery. We recommend you completely charge and completely discharge a minimum of 5 times so your battery cells will reach their full potential  
 
Please don’t hesitate to refer someone to our service. If you have any questions or concerns, please feel free to give us a call at 1-909- 947-3686, M-F 10am to 4pm, PST or email at support@batteryrefill.com.  
 
 
Best Regards,  
BatteryRefill.com  
 
Well guess what - on 4-3-09 it quit again without warning. When I took the battery out, to possibilty re-seat it, it fell apart. Of course I've tried to contact them AGAIN, and of course NO RESPONSE. Their products are truely GARBAGE.  
 
Dave R.

On November 20, 2008 I ordered a refill for my PowerBook laptop battery.  
 
Their website stated:  
 
“Fast turnaround time.”  
 
“We can finish the refill service and have your refilled battery sent back to you in 7-10 business days after receiving your battery. Please allow approximately two weeks to complete the process. (After placing your order one week's time is needed to have your battery shipped to us and returned to you. It takes on average another week to refill and properly test your battery before it is sent back.)”  
 
I received no word from them other than the computer generated email notification of December 2nd, stating that my battery had been received. I assumed that because of the holidays, it would take longer to complete the process.  
 
What follows, is the email correspondence with eBattery, A.K,A. BatteryRefill.com from the last four months. To date (3/29/09), I have not received a refund! I will update this complaint when and if I receive a refund check.  
 
You must BEWARE of this company!  
 
----  
 
December 2, 2008  
 
 
Dear Customer:  
 
Thank you for your order. This e-mail has been generated to let you know that we have received a package with your order number on it today. If you have any questions or concerns, please contact our customer support at 909-947-3686 M-F 10am to 4pm, PST or email at support@batteryrefill.com. Thank you.  
 
Sincerely,  
BatteryRefill.com  
 
-----  
 
Saturday, January 10, 2009  
 
Hello,  
 
I am writing to check on the status of my order, #63416, ordered Nov.  
20th, 2008. I received email notification on December 2nd, 2008 that  
the package, containing the battery I sent to you, had been received.  
 
Thank you,  
 
G. R.  
 
--------  
 
January 12, 2009  
 
Dear Mr. G. R.,  
 
 
We are informing you that the new shipment of Powerbook battery cells  
have not passed custom hold as of yet. We recelled your battery, but the  
cells we had wasn't compatible for your circuit. We need these new cells to  
recallibrate and to reset the circuit components of your refilled battery  
that we are going to ship back to you. Our technician have to make sure all  
testings for mah, capacity, voltage, and data comes out with the right  
information. Our shipping department manager has authorized that we will be  
receiving the shipment (Jan.17). It will take up to 3 business days to  
recell and finalize your battery. We are so terribly sorry for the delay of  
your battery. For the long delay, we'll have you on top priority list for  
shipment. Thank you for your time and business with us. Have a great day!  
 
Customer Support  
BatteryRefill.com  
 
 
-------  
 
January 30, 2009  
 
Greetings,  
 
A quick email to ask about the status of my order. #63416. Will this  
order be completed and sent to me in the near future?  
 
Thank you,  
 
G. R.  
 
----------  
 
January 30, 2009  
 
Dear Mr. G. R.,  
 
 
We are so sorry about the long delay and inconvenience. We did get new  
shipment of cells in, but however our technician is having a hard time with  
your circuit component. Our technician have to make sure all testings for  
mah, capacity, voltage, and data comes out with the right information, but  
somehow your battery keeps showing low mah (low capacity charge). Give our  
technician up to four business days to see what we can do for your circuit  
component. We might have to order you a new circuit at no additional cost  
for the long delay. Once it's serviced and completed, an email confirmation  
will be sent to you. We really appreciate your patience. We'll email you  
with an updated notice within four business days! Thank you for your time  
and have a blessed day!  
 
Customer Support  
Batteryrefill.com  
 
--------  
 
March 03, 2009  
 
Please return the $59.00 deducted from my Visa credit card on 11/20/08  
in payment for the refurbishment of a PowerBook 180 battery which was  
not done and which I did not receive. You may keep the dead PowerBook  
180 battery I sent to you, to be refurbished and recelled. All I want  
at this point, is to have my money returned and to end the business  
arrangement I made with you.  
 
 
Thank you,  
 
G. R.  
 
----------  
 
 
March 3, 2009  
 
Dear Mr. G. R.,  
 
We're sorry about this long process Mr. R. We've been back ordered  
on cells coming from overseas and had trouble with your circuit components,  
but we'll fulfill your request for cancellation. Just to inform you that  
your order has just been cancelled. We'll issue your cancellation to our  
accountant department and they will take care of your refund. You've placed  
an order on 11/20/08 and cancelled today 3/03/09. Since it's been over 60  
days, we'll have to issue a company check. It'll take up to two weeks to get  
it reviewed, signed by our ceo, and mailed out to you. We're terribly sorry  
that our service did not work out for you. Thank you for your time and have  
a great day!  
 
Customer Support  
Batteryrefill.com  
 
 
-----  
 
 
March 05, 2009  
 
So, I have to wait on top of waiting for months, to get my money  
returned for services you were unable to perform? I do not want to  
wait to get some check reviewed by anyone nor do I wish to wait for  
your CEO to look at it and later sign it. Two weeks is unacceptable! I  
want you to issue a check this week or return the money to my Visa  
account.  
 
I was patient with your slow service. At the time, I wished to give  
you the benefit of the doubt. But at present, I feel you are taking  
advantage of me. Please return my money at once. I do not wish to wait  
weeks more!  
 
G. R.  
 
-------  
 
March 6, 2009  
 
Dear Mr. R.,  
 
We're sorry, but it's passed 60 days since you've placed the order, so  
theres no way we can issue the refund through your credit card. The refund  
check has to go through the process of review before we can get the check  
signed off, and mailed out to you Mr. R. Please be a little more  
patient and you will receive your refund check shortly. Thank you for your  
time and have a great day!

Total Scam!! Beware! Ordered a battery refill, and then, when I got no reply to my email, Cancelled my credit card. Hopefully I got it cancelled in time. This company is a total scam,  
BEWARE!!!!!

I paid ebattery $79 on 11/25/08 via an online order to replace the battery cells for my hp 3 year old laptop. They immediately sent me a pre-paid overnight package to send them the battery. After not receiving anything from e-battery by 1/15/09, I called them and was told that my battery cells were on back-order and it would take a couple of weeks to complete my order. As of 2/23/09 I had not received my battery or any information regarding the status of my battey. Attempts to contact the company resulted in finding that the phone numbers I had for ebattery were no longer in service nor were the many other numbers I found for ebattery online. The one active number I could find only had a recorded messgage about their hours of operation. I got this message during the hours of operation. I filed a claim on with the California Better Business Bureau on 2/25/09. On 3/6/09, ebattery returned my battery. However, the battery is in the same condition as when I sent it in November 2008. ebattery has not refunded my $79.

Tried to get an update on my order today. All the company numbers have been disconnected. Last week I finally was able to talk to a live person and was told my order would be shipped Priority Mail on Thursday. Now, I doubt I'll ever see my battery again. I did find several websites with warnings about this company. It appears they are out of business for good.

I mailed an $89.00 check and the battery on December 2, 2008; the check was cashed on December 9, 2009. It is now February 15, 2009; they will not answer emails, no phone calls; they were enthusiastic and returned my call before I sent the battery, now that the check has been cashed, not a word. This is a scam! It is a rip-off! BUYER BEWARE, THERE ARE OTHER COMPLAINTS ON LINE.

I needed a new battery for my 6yr old laptop. I checked everywhere but nobody sells at reasonable price. I found one guy sells it for $189. With that much money, I rather buy a new laptop. I decided to try refill service. It worked out great for me. I am happy with this company’s service.

I tried refill with this company. It worked great for me.

Purchased a refill service through Ebay. After two months and 4 emails, they have yet to respond or to send my battery. Paypal says that it is after their "magic" 45 day period, so it looks like I'm out $109. Something has happened to this company recently because they provided good service to a friend of mine two years ago. DON'T WASTE YOUR MONEY. THEY ARE CROOKS NOW.