I ordered my dead Macbook battery to be refilled by Battery Refill.com in October of 2008. I received a recelled battery in December, but the battery did not charge or operate the computer. I got a Return Merchandise Authorization and returned the battery.  
It is now mid- September 2009, and I have not received my battery, my money back, or an explanation of why not.  
Do not buy from this vendor, they are very flaky!

NEVER BUY FROM EBATTERY!  
 
I ordered a battery from eBattery in November 2008. eBattery sent me a battery repacked in February 2009. Since it did not work I returned the battery. EBattery sent me another. It was still not working. EBattery offered me a refund (June 2009). I'm still waiting for (August 2009) and EBattery doesn't answer to my emails. What think about a so cheap dealer?  
 
This is the last email I received from eBattery on June 18:  
 
"We're so terribly sorry that you did not receive your refund yet. This has been a long process and we apologize. We'll go ahead and send your order to our cpa accountants department to take care of this matter asap. It'll take up to two weeks to get it reviewed, signed by our ceo, and mailed out to you. We're terribly sorry that our service did not work out for you. Thank you for your time and have a great day!  
 
Customer Support  
Batteryrefill.com"

This review was modified by its author, jeanfoster, on 8/25/09 8:51 AM.

The battery works great. I went from a truly dead battery to my computer now lasting nearly 2 hours, just like when it was brand new. But a little slow turn around.  

This company is a scam it took my payment and promised at 14 day turn around after 6 weeks the informed me my battery cells were out of stock and awaiting further supplies from the supplier after 5 montha recieved an email statingitem was being dispatched. item never arrived and they never respond to emails if you are lucky to through on the phone soneone promises to ring back but never does. WARNING AVOID IS POSSIBBLE

My overall experience with this company was good. The company did exactly what they said they would do. They didn't charge my credit card until the battery was ready to ship, sent return labels,ect. My only bad comment was that it took so long,but they emailed me and informed me of the delay. The battery is working good and I would definitely use this company again. Thank you Baattery Rebuild. My daughter is very happy.

This was my second dealing with Battery Refill. The first went so well I had no concerns about my second, a re-celling of the secondary battery for my Compaq Evo N610c. Unfortunately, in this case Battery Refill had a supply problem with the cells required, and it took many months (4) for them to accomplish the process. I only received status updates when I sent e-mail querries, though these were always courteous and detailed. When the re-celled battery did arrive it has proved hard to 'initialize' to deliver its full expected capacity; I have followed the instructions to fully charge/discharge the battery many times, but the battery still is not delivering its full (theoretical) performance. I am still in the warrantee period on the refill, but will probably just stick with what I have, rather than go through another prolonged return/repair or refund cycle. The re-celled battery is working much better than it was when I sent it, in terms of charge life, so I have received value from the re-celling. A strong plus for Battery Refill is that my credit card was not charged for the re-celling until it was actually shipped back to me.

I got scammed.  
 
I wish I had read these reviews before sending my battery to this company (which, by the way, is suspiciously now using three different names: eBattery, BatteryRefill.com and BatteryRebuild.com)  
 
I sent my battery in on May 21 and did not hear from them for 2 weeks. I called at that time, and they said they were "still working on it". For the next few weeks, I attempted to contact the company several times a week (email and phone messages), but never heard back from them and would be routed from one recorded phone message to another when calling during business hours.  
 
6 weeks later, the company contacted me and told me that my battery was fixed and ready for shipment. I was suspicious and afraid to pay them, but this time, I was able to talk to someone and he assured me that I could get a refund if there were any problems through google check out.  
 
I got my battery today, and it doesn't work. After reading these reviews about people not getting their money back, I submitted my google checkout request and asked my credit card company to withdraw the payment.  
 
By the way, I now looked this company up on the Better Business Bureau. They have an F, with 143 recorded complaints. Mine will be #144.

Battery Refill provided exactly the service and product quality as promised. The two power drill batteries that were "refilled" prompted recharged and last all day when in use in my carpentry repair business. I'm very pleased and plan to use their service in the future.  

My only complaint would be that I was not notified of a delay in shipping until I finally called and asked; the overall turn-around time was almost two months. I would, however, buy from this company again as the product is great and it is pro-environment.  

The battery I sent in was from a Winbook laptop model C226. It took a good month to get the battery back and when I did get it back it did not physically fit into the laptop due to improper reassembly of the battery case. I contacted their support via email (forget the phone, never answered) and they provided a shipping label to return the battery. I provided a photograph of exactly what was the problem which even compared the repaired battery to an original battery. The second time I received the battery it still did not physically fit into the laptop having pretty much the same assembly issue as the first time. Big intermediate step here consisting of me doing the what was necessary to fit the battery into the computer only to find out the battery would not charge no matter how long it was left on the charger. The last straw. I safely disposed of the battery and wrote the whole experience off as a case of bad judgement. The lesson is if your battery is on its last legs, buy a new one from a reputable source.

In August 2008 I received mobilization orders to go to Iraq. The battery for my laptop was not lasting as much as it used to, so I decided to send it to ebattery, Inc to get it refilled prior to my departure in September, 2008.  
Needless to say, when I returned home on leave for 10 day in December 2008, I had no refilled battery, no old battery, and no $99.00 refund.  
During my 10 days leave over the holidays, I tried calling this company several times with no avail. I sent them e-mails instead.  
I went back to Iraq on January 2nd and my wife told me that my old battery was returned but no money.  
Since I have been in Iraq, I have called them several times and no answer. I think that I have spent about $20.00 worth of calling cards calling them but no answer.  
One time, I was able to speak with a guy name Tony, and he promised me that I was going to get my money back by 18 May.  
My e-mails have gone un-answered, my voice messages ignored, and I am out the usage of my laptop while they kept my battery hostage, $99.00 fee which they were fast charging to my credit card and about $20.00 or more worth of calls from Iraq.  
This is the worst company I have dealt with and I just got done filing a complaint with the Attorney General of California, and after this I will file a complaint with the FBI internet scam division and with the California Post Master.  
STAY AWAY FROM THIS COMPANY. THEY ARE A SCAM!  
Dennis

DO NOT USE THIS VENDOR!!!  
They took my money and my battery over 5 months ago and consistently lied every time I contacted them about its status. They eventually returned my battery - it's now damaged. They promised the money back in 21 MORE days but that was two months ago and STILL no refund.  
THESE PEOPLE ARE LIARS AND THIEVES!!!  
Do not under any circumstances believe their slick website.

I wish I read the reviews below before I sent my order. I have the same problems. Battery sent with check February 17. Received by them Feb. 23 and check cashed. Since then promises but no battery. Looks like fraud to me.

This company is a SCAM. DO NOT ORDER FROM THEM!  
 
I paid for and received a shipping authorization on the 20th of February 2009. I sent my battery in and got a notice on the 2nd of March stating they received my battery. Since their web site states they have a 7 day turnaround time, I finally tried to call on the 25th of March. No one will answer the phone, so I sent several emails. I finally got a phone call back and the guy tells me it will be 4 weeks before I can get may battery back. I mentioned it had already been going on 3 weeks, and he says "we'll get it out as fast as we can". It is now the 23rd of April and still no response. I called and again no one answers, so I left a message that I want a refund my battery back. So far I have heard nothing back, and frankly, don't expect to.  
 
Poor, poor service. This is the worst experience I've had doing business on the internet.  
 
BTW, I find it rather odd that the reviews are either 5 stars or 1 star. I really have to wonder about the 5 star ratings and where they came from.  
 
Update - 8 May 09  
 
I sent another volley of emails on 23 April 09 stating that I wanted my money back. I received a phone call on the 24th of April stating that my battery would be sent out by May 8. I said that would be too late as I was traveling out of the country and needed a battery. The rep said "OK, what if we get it out by next Friday (May 1st)?" I said if you can get it out by then I'd be OK with that. I ended up buying another battery off of ebay in the mean while, and I'm glad I did, since it has now been another 2 weeks and still no battery and I am leaving in the morning.  
 
When I get back to the states, I am going to take a trip to visit these folks. I have never been ripped off before on the internet, and these assholes aren't going to be the first.

This review was modified by its author, Paladin 56, on 5/8/09 10:51 PM.

BEWARE OF THIS COMPANY !!! THEIR CRAPPY PRODUCTS, ARE BACKED BY CRAPPIER CUSTOMER SERVICE. hERE IS HOW THE STORY GOES: 12/06/07 I ordered the Battery, and recieved it by 12/17/07 - So far so goo. 8/01/08 It quit. I sent a warranty request - NO REPLY. 8/20/08 Sent another request - this time a response stating Dear Sir/Madam:  
 
We are sorry that the battery wasn't working properly. There are many things that could have gone wrong with your battery that went past our testing. At this point, we will just send you a replacement battery.  
 
We also would like to let you know that we currently out of cells so, there's 2 weeks delay on the battery. We will just send you an e-mail notification when the battery goes out. When you receive the replacement, it will have a return shipping label. Please send the defective battery back to us.  
 
 
Thank you.  
 
 
 
Regards,  
 
 
 
Customer Support  
BatteryRefill.Com  
 
By 9/19/08 Still no Battery I inquired again. A week later I recieved this response: Dear customer,  
 
We are informing you that your battery is in progress at this point and our tech is servicing your battery with several others. Our technician will need about 3-4 days to recell and finalize your battery to make sure everything is in working condition. If we encounter any kinds of problems with your circuit, we'll contact you immediately. We appreciate your patience with us Mr. Rosenzweig. Your battery should be shipped out towards the middle of next week. We'll ship your battery priority mail and they will email you a confirmation when it's shipped on those days. Thank you for your time and have a great day!  
 
Customer Support  
Batteryrefill.com  
 
After two more e-mails I recieved this response on 10/24/08 (A month Later):Dear Customer:  
 
Your battery has been carefully taken care of, and you will soon be sharing the benefit of 20 to 40% longer battery life in one single charge compared to an original manufactured battery. We recommend you completely charge and completely discharge a minimum of 5 times so your battery cells will reach their full potential  
 
Please don’t hesitate to refer someone to our service. If you have any questions or concerns, please feel free to give us a call at 1-909- 947-3686, M-F 10am to 4pm, PST or email at support@batteryrefill.com.  
 
 
Best Regards,  
BatteryRefill.com  
 
Well guess what - on 4-3-09 it quit again without warning. When I took the battery out, to possibilty re-seat it, it fell apart. Of course I've tried to contact them AGAIN, and of course NO RESPONSE. Their products are truely GARBAGE.  
 
Dave R.