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"I purchased a luggage item from eBags on Jan. 18, 2009. Received order confirmation, with expected delivery on Jan. 21, 2009. I subsequently sent an email asking them to price match to a competitor's website. I received an email on Jan. 19 in the morning saying that eBags will price match and send me a credit. Late in the afternoon, received another email from eBags saying that they are canceling order. I believe that their so-called price match policy is a fraud. I sent them an email stating that but have not received a response."
"Update 12/23/08. I should have read the reviews here before trusting this company with an important order. Ebags sent the wrong item (a photo bag 1/3rd the size and almost 40% cheaper in MSRP than the one I ordered) but my credit card was charged a higher amount. This is highly unsatisfactory as I need this item by Christmas. Of course, they no longer sell the item that I ordered, and everywhere else the price has already gone up, so I'm out of luck. They offered a refund which obviously isn't going to help and is a giant hassle, especially considering they no longer carry the item I ordered. Read the reviews from around Christmas time on this site and you'll notice that there is a consistent pattern of this sort of practice by this company and their customer service department. Multiple other posts show that they ship the wrong item, especially when there is a good price involved. I'm sticking with Amazon from now on; I don't have the energy (or time) to waste worrying and checking after a company because I can't trust them to send me what I paid for. I need to be able to trust a company when it comes to giving out my credit card information and consistently getting what I pay for. This has turned into a giant hassle and even bigger waste of time that potential customers should be aware of. Buyer beware.
Note: I pride myself in being an objective reviewer and will post about any positive experiences (as noted below), but there is nothing positive about my experience, unfortunately.
------------- Note: see above. Ebags customer service agent Smith on the live chat service was very patient and helpful in obtaining an answer to my price match question. The agent stayed on the chat through my checkout process and answered questions along the way. Very patient and not pushy. Immediately credited my %110 price match. Overall a great experience. I got a good deal on a photo bag that just came out. Free returns too if I don't like it. What more can I ask for? Thanks ebags."
This review was modified by ReviewerMD on December 23 2008 10:22:11 PM
"Ebags is an opt-out junk mailer, with a bait-and-switch privacy policy, thus they cannot be trusted with your personal account information, which they may misuse for marketing purposes you did not authorize.
The specific example this time is TV Guide. Apparently, after unchecking the box on the order form, indicating my preference that my personal account information not be used for marketing purposes, by email or other means, customers are then expected to opt out yet again, or their personal account information will still be shared with outside companies, for marketing purposes (in this case, a free trial subscription to a magazine).
Where do they indicate this second opt-out? When you receive an order confirmation, scroll all the way to the bottom. There’s an asterisk, and some fine print, indicating, “Your paid order includes a 13 issue subscription to T.V. Guide,” along with the steps one has to take to prevent this from happening.
In my mind, I’ve already indicated my marketing preferences, on the first order form, so I’m no longer scrutinizing the fine print and disclaimers. I probably opened that order confirmation email five or six times, without even scrolling down that far.
Three weeks later, I find a TV Guide magazine in my mailbox. It’s got my name and address on it, and I have no idea where the hell it came from. I know for certain I didn’t subscribe to it. I don’t even watch TV.
So now, suddenly, I need to find out how payment was made on it, to make sure I didn’t get scammed. I needed to be certain magazine subscriptions haven’t been put on my credit card or something.
I ended up wasting an hour doing this. I called TV Guide, they say they got the order from Magazines.com. I call Magazines.com, and they say they got the order --in my name --from friggin’ Ebags.
I spoke to a manager at Ebags, and explained the problem. First, that I did not make any mistake filling in their order form, and would have expressed my marketing preference clearly on that form. Secondly, that any personal information I provided to them was for the sole purpose of placing an order with their company, and that anything else amounts to a misuse of that private information.
The manager I spoke to on the phone told me, basically, that the situation was entirely my fault because I “didn’t opt out properly.” I kid you not.
Any company that attempts to hide a second additional “opt-out,” that you must find or they will automatically share your private account information with outside companies, is acting in bad faith, and cannot be trusted. I won’t do business with them again."
"Awesome store.. got a free water bottle with purchase, and they price matched to another online retailer with 110% paid back via Paypal. Will buy again."
"The worst online shopping experience. Ordered a bag on Dec. 15 as Christmas present (Kenneth Cole Reaction - Christina Flappelgate Flapover Porfolio). Just to make sure, I even paid $18.50 for 3-day shipping, which was given a "free upgrade" to 2-day air shipment. I got an email from them on Dec. 18 that they shipped my item on Dec. 18, and was given a UPS tracking number. On Friday Dec. 21, I called customer service to find out where the package is. I'm connected with someone in the Phillipines, who can only file some kind of whatever, and tells me I will be notified of status in 24 to 48 business hours--which I calculate to be the day after Christmas. This evening, Sunday Dec. 23, I get a call from Carl at eBag. Apparently they never shipped any bag to me, because they do not have this bag in stock to ship. But they were generous: Carl said they'd refund my money. They nothing else. Now here I am, some jackass who has to go shopping on Christmas Eve to buy an important present. I've never put myself in this position before. This company, eBags, is just terrible. It could have been prevented. I should have been told at some point shortly after Dec. 15 that the bag was no longer in stock. If I hadn't called on Friday, I wonder when I would have found out."
"I ordered 2 items from them, one costing $60 and the other $30. I received one item in a single box via UPS and did not receive the other. After a week or so, I looked up the order tracking and guess what? the second item was listed as "shipped" with the exact same order tracking number as the first. I called the customer service and they intiially tried to blame it on UPS. When I persisted and it was a tough persistance which others may not attempt.. they finally said they need to contact the warehouse and find out if the other item was shipped. It seems that Ebags and the warehouses that ship are separate companies.. Ebags must be sort of like expedia or priceline for bags.. they just fulfil the order and pass it on to others. They entice you with low prices but make their money by not shipping all the items promised and eating the proceeds. After that, when you follow up, they try to pin the blame on UPS.. beware!"
"My experience was great I ordered the bag on the 15th and it got there on the 17th. I payed a total of 12.42 for a messenger bag they had on special. I did not pay extra for overnight or 2nd day service but none the less from oder date to arrival date was two days. The quality of the bag was nice and from my experience I would surely order from them again."
"First time I ordered at eBag for a computer briefcase. Product came within a week last Friday, but they shipped me a wrong bag, which has an incorrect SKU tag on it. Not happy but I understand people do make errors, but a good company will resolve the problem immediately. For the last week I've been contacting ebags numerous times to ship me the correct briefcase. Their excuses for the delay are purely unaccepable -- that their warehouse are still investigating the wrong tag issue with the supplier; that if they ship me a new one now there is a possibility that the wrong bag will still be shipped. Come on, what is there to investigate and how hard is it for the warehouse to just grab the right bag (ignore the damned tag) and ship it out! Why do I have to wait for their investigation? All they have to do is ship me the right one and continue with their own stupid investigation. I asked them that and they wouldn't give me an answer. Why do they have to work with the supplier if they have the correct bag in their warehouse? Bottomline is ebag is the worst online merchant I've ever dealt with. The customer service supervisor I asked to speak to was just totally disinterested with my problem. When I said or asked her something, she'd just keep silent on the phone most of the time, as if I'm talking to a dead person. Never been on the phone with so much dead air. I'll give ebags 3 more days. If there is still no resolution, I'll ask for a full refund. Interestingly, eBag sent me an email with a coupon code for a 25% discount plus free shipping for my next purchase this afternoon to compensate for "my inconvenience". Nice gesture but "fool me once, shame on you; fool me twice, shame on me." I'll try back next week to see if ebag solve this issue. "
"Before placing an order with ebags I called customer service to make sure they had the item I wanted in stock. I was assured that it was, and was given an estimated arrival date of arrival which was 7 days later. A little bit long, but acceptable.
However, when the item arrived, they shipped me the wrong color and when I called to inquire about it they were not very helpful until I demanded to speak to a manager.
At first they said they would send me what I had originally ordered, but then later I received another call back from them stating they no longer carried the item I ordered.
They were not able to arrive to an acceptable resoultion, so now I have to deal with their return process.
If they did not have what I ordered, they should NEVER have verbally confirmed that they had it, and they should NEVER have substituted the item for a different color.
"I ordered two items. Only one was included in the shipment and on the invoice. I contacted EBags immediately. They promised a response in "24-48 hours." It took five days and three additional contacts from me to get to the point where now they promise to send the item in 1-2 days. I cannot see why, given that they don't even have a record of shipping the item, though they definitely did charge for it, they would need so long.
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posted Jun-27-2005 
![Share](javascript:share_rating({"review_body":"Update 12\/23\/08. I should have read the reviews here before trusting this company with an important order. Ebags sent the wrong item (a photo bag 1\/3rd the size and almost 40% cheaper in MSRP than the one I ordered) but my credit card was charged a higher amount. This is highly unsatisfactory as I need this item by Christmas. Of course, they no longer sell the item that I ordered, and everywhere else the price has already gone up, so I\u0027m out of luck. They offered a refund which obviously isn\u0027t going to help and is a giant hassle, especially considering they no longer carry the item I ordered. Read the reviews from around Christmas time on this site and you\u0027ll notice that there is a consistent pattern of this sort of practice by this company and their customer service department. Multiple other posts show that they ship the wrong item, especially when there is a good price involved. I\u0027m sticking with Amazon from now on; I don\u0027t have the energy (or time) to waste worrying and checking after a company because I can\u0027t trust them to send me what I paid for. I need to be able to trust a company when it comes to giving out my credit card information and consistently getting what I pay for. This has turned into a giant hassle and even bigger waste of time that potential customers should be aware of. Buyer beware. <br><br>Note: I pride myself in being an objective reviewer and will post about any positive experiences (as noted below), but there is nothing positive about my experience, unfortunately.<br><br>-------------<br>Note: see above. Ebags customer service agent Smith on the live chat service was very patient and helpful in obtaining an answer to my price match question. The agent stayed on the chat through my checkout process and answered questions along the way. Very patient and not pushy. Immediately credited my %110 price match. Overall a great experience. I got a good deal on a photo bag that just came out. Free returns too if I don\u0027t like it. What more can I ask for? Thanks ebags.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/425649#comment425649","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"ReviewerMD","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ebags is an opt-out junk mailer, with a bait-and-switch privacy policy, thus they cannot be trusted with your personal account information, which they may misuse for marketing purposes you did not authorize.<br><br>The specific example this time is TV Guide. Apparently, after unchecking the box on the order form, indicating my preference that my personal account information not be used for marketing purposes, by email or other means, customers are then expected to opt out yet again, or their personal account information will still be shared with outside companies, for marketing purposes (in this case, a free trial subscription to a magazine).<br><br>Where do they indicate this second opt-out? When you receive an order confirmation, scroll all the way to the bottom. There\u2019s an asterisk, and some fine print, indicating, \u201cYour paid order includes a 13 issue subscription to T.V. Guide,\u201d along with the steps one has to take to prevent this from happening.<br><br>In my mind, I\u2019ve already indicated my marketing preferences, on the first order form, so I\u2019m no longer scrutinizing the fine print and disclaimers. I probably opened that order confirmation email five or six times, without even scrolling down that far.<br><br>Three weeks later, I find a TV Guide magazine in my mailbox. It\u2019s got my name and address on it, and I have no idea where the hell it came from. I know for certain I didn\u2019t subscribe to it. I don\u2019t even watch TV.<br><br>So now, suddenly, I need to find out how payment was made on it, to make sure I didn\u2019t get scammed. I needed to be certain magazine subscriptions haven\u2019t been put on my credit card or something.<br><br>I ended up wasting an hour doing this. I called TV Guide, they say they got the order from Magazines.com. I call Magazines.com, and they say they got the order --in my name --from friggin\u2019 Ebags.<br><br>I spoke to a manager at Ebags, and explained the problem. First, that I did not make any mistake filling in their order form, and would have expressed my marketing preference clearly on that form. Secondly, that any personal information I provided to them was for the sole purpose of placing an order with their company, and that anything else amounts to a misuse of that private information.<br><br>The manager I spoke to on the phone told me, basically, that the situation was entirely my fault because I \u201cdidn\u2019t opt out properly.\u201d I kid you not.<br><br>Any company that attempts to hide a second additional \u201copt-out,\u201d that you must find or they will automatically share your private account information with outside companies, is acting in bad faith, and cannot be trusted. I won\u2019t do business with them again.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/211166#comment211166","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"HarveyG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awesome store.. got a free water bottle with purchase, and they price matched to another online retailer with 110% paid back via Paypal. Will buy again.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/330877#comment330877","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"Echo_","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst online shopping experience. Ordered a bag on Dec. 15 as Christmas present (Kenneth Cole Reaction - Christina Flappelgate Flapover Porfolio). Just to make sure, I even paid $18.50 for 3-day shipping, which was given a \u0022free upgrade\u0022 to 2-day air shipment. I got an email from them on Dec. 18 that they shipped my item on Dec. 18, and was given a UPS tracking number. On Friday Dec. 21, I called customer service to find out where the package is. I\u0027m connected with someone in the Phillipines, who can only file some kind of whatever, and tells me I will be notified of status in 24 to 48 business hours--which I calculate to be the day after Christmas. This evening, Sunday Dec. 23, I get a call from Carl at eBag. Apparently they never shipped any bag to me, because they do not have this bag in stock to ship. But they were generous: Carl said they\u0027d refund my money. They nothing else. Now here I am, some jackass who has to go shopping on Christmas Eve to buy an important present. I\u0027ve never put myself in this position before. This company, eBags, is just terrible. It could have been prevented. I should have been told at some point shortly after Dec. 15 that the bag was no longer in stock. If I hadn\u0027t called on Friday, I wonder when I would have found out.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/352807#comment352807","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"crcalan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 2 items from them, one costing $60 and the other $30. I received one item in a single box via UPS and did not receive the other. After a week or so, I looked up the order tracking and guess what? the second item was listed as \u0022shipped\u0022 with the exact same order tracking number as the first. I called the customer service and they intiially tried to blame it on UPS. When I persisted and it was a tough persistance which others may not attempt.. they finally said they need to contact the warehouse and find out if the other item was shipped. <br>It seems that Ebags and the warehouses that ship are separate companies.. Ebags must be sort of like expedia or priceline for bags.. they just fulfil the order and pass it on to others. They entice you with low prices but make their money by not shipping all the items promised and eating the proceeds. After that, when you follow up, they try to pin the blame on UPS.. beware!","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/350932#comment350932","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"rman667","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience was great I ordered the bag on the 15th and it got there on the 17th. I payed a total of 12.42 for a messenger bag they had on special. I did not pay extra for overnight or 2nd day service but none the less from oder date to arrival date was two days. The quality of the bag was nice and from my experience I would surely order from them again.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/191514#comment191514","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"marclamb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First time I ordered at eBag for a computer briefcase. Product came within a week last Friday, but they shipped me a wrong bag, which has an incorrect SKU tag on it. Not happy but I understand people do make errors, but a good company will resolve the problem immediately. For the last week I\u0027ve been contacting ebags numerous times to ship me the correct briefcase. Their excuses for the delay are purely unaccepable -- that their warehouse are still investigating the wrong tag issue with the supplier; that if they ship me a new one now there is a possibility that the wrong bag will still be shipped. Come on, what is there to investigate and how hard is it for the warehouse to just grab the right bag (ignore the damned tag) and ship it out! Why do I have to wait for their investigation? All they have to do is ship me the right one and continue with their own stupid investigation. I asked them that and they wouldn\u0027t give me an answer. Why do they have to work with the supplier if they have the correct bag in their warehouse? Bottomline is ebag is the worst online merchant I\u0027ve ever dealt with. The customer service supervisor I asked to speak to was just totally disinterested with my problem. When I said or asked her something, she\u0027d just keep silent on the phone most of the time, as if I\u0027m talking to a dead person. Never been on the phone with so much dead air. I\u0027ll give ebags 3 more days. If there is still no resolution, I\u0027ll ask for a full refund. <br>Interestingly, eBag sent me an email with a coupon code for a 25% discount plus free shipping for my next purchase this afternoon to compensate for \u0022my inconvenience\u0022. Nice gesture but \u0022fool me once, shame on you; fool me twice, shame on me.\u0022 <br>I\u0027ll try back next week to see if ebag solve this issue. ","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/357580#comment357580","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"unhappy0104","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Before placing an order with ebags I called customer service to make sure they had the item I wanted in stock. I was assured that it was, and was given an estimated arrival date of arrival which was 7 days later. A little bit long, but acceptable.<br><br>However, when the item arrived, they shipped me the wrong color and when I called to inquire about it they were not very helpful until I demanded to speak to a manager.<br><br>At first they said they would send me what I had originally ordered, but then later I received another call back from them stating they no longer carried the item I ordered.<br><br>They were not able to arrive to an acceptable resoultion, so now I have to deal with their return process.<br><br>If they did not have what I ordered, they should NEVER have verbally confirmed that they had it, and they should NEVER have substituted the item for a different color.<br><br>I will NEVER be purchasing from ebags again.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/319765#comment319765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"chanhw","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered two items. Only one was included in the shipment and on the invoice. I contacted EBags immediately. They promised a response in \u002224-48 hours.\u0022 It took five days and three additional contacts from me to get to the point where now they promise to send the item in 1-2 days. I cannot see why, given that they don\u0027t even have a record of shipping the item, though they definitely did charge for it, they would need so long.<br><br>VERY unprofessional!","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/340871#comment340871","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"mrchico","rating":"1"}, "single");){kind=link}
"I purchased a luggage item from eBags on Jan. 18, 2009. Received order confirmation, with expected delivery on Jan. 21, 2009. I subsequently sent an email asking them to price match to a competitor's website. I received an email on Jan. 19 in the morning saying that eBags will price match and send me a credit. Late in the afternoon, received another email from eBags saying that they are canceling order. I believe that their so-called price match policy is a fraud. I sent them an email stating that but have not received a response."