1/5

posted Feb-03-2012

"I bought an Alienware M18x Orion bag from Ebags, because it was marginally cheaper than the Amazon price, and I needed the bag in 3-5 business days and didn't want to risk it with the free super saver shipping from Amazon, as I was travelling to Florida and needed the bag to carry my G74SX. This was biggest mistake I could have made.

Ebags sent "the" bag and it arrived on the Friday before my Saturday departure, just liked I had planned, however it was not in fact the bag at all - instead of the Alienware M18X Orion Laptop Backpack I had ordered, I received an M17X Orion Messenger Bag, not only was the size not the same as ordered, the bag was completely wrong. This severely annoyed me, and then when I tried to contact the company their response was "just send the bag back, it might arrived here in 7-10 days and then we will look at refunding your card"... is that it?!! Is that what you consider customer service.

I have now had to re-order the bag through Amazon, and hope that this completely useless company considers giving my money back in close to a fortnight's time.

Complete disgrace to be honest.

DON"T ORDER FROM EBAGS - TRUST ME!!"

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1/5

posted Feb-01-2012

"Ebags.com sent me a bag that was covered in BLACK MOLD. This posed a health threat to my family. I immediately returned the bag to ebags.com, and they didn't even have the courtesy to refund my money.

I contacted customer service twice. For wasting my time and for endangering my family with potentially hazardous BLACK MOLD, the best the could do for me was to offer me a refund... but they haven't even done that.

I would do business with this company ever again."

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1/5

posted Jan-25-2012

"I have always been happy with eBags until recently. I made a purchase which I returned to them. I received an email confirming they had processed my return on 1/4/12 and that I should receive a credit shortly. When I inquired 5 days ago where my credit was, I was told someone would contact me within 2-3 business days. I have heard nothing. I posted on their Facebook page about my problem. They promptly removed it even though there was nothing offensive about it. So, I guess unless you say something nice on their Facebook page, they'll remove it. I now have to dispute this charge with my credit card company andx will not be doing business with eBags in the future. "

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1/5

posted Jan-03-2012

"The item would have been great if that was what I ordered. I received the wrong print.

When I contacted ebags with the mistake, they assured me that they were in stock and would get the correct item to me. I was asked to wait at least 24 hours for my "account to go through processing".

I waited 36 hours, then contacted ebags to switch for the correct purse. I was then told that they were out of stock on the purse that I wanted.!!??

I sent a very unhappy email back to customer service. I was told "sorry for the inconvenience and please return the bag in question. Here's a 20% discount" for the next time I shop ebags. That coupon will not be redeemed.

After reading some reviews, I kept the bag. I'll give it to another daughter on another gift occasion.
"

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1/5

posted Dec-19-2011

"For me I would not buy from Ebags because they posted a really low price on a handbag but said it was out of stock I tried for 5 or 6 weeks to buy it I even contacted them a few times asking when it would be back instock I kept waiting and waiting because the price was so low! Then when they got it "back in stock" the price was way higher! Other people have said the same thing! I will not but from them there are plenty of websites out there that don't do that! Shop around and read reviews!"

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1/5

posted Dec-19-2011

"My wife wanted a purse for her birthday and chose a few for me to choose from. I purchased the purse, and then she decided she wanted a different one from a local store. We requested a return, shipped the purse to them, and their website says the return was credited.

After about 2 weeks I did not receive the credit. I called them and they claimed they sent me a gift card instead. I didn't request a gift card and don't know why they wouldn't just credit my credit card. Further, I didn't even receive a gift card. Now my case has been "escalated" to a "specialist". I will wait for an e-mail back and dispute the purchase with my credit card company if they don't give a refund.

A big hassle for something that was easy to resolve."

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5/5

posted Nov-23-2011

"Excellent service, fast shipping. Thanks."

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5/5

posted Nov-03-2011

"I was a bit wary buying from ebags after reading the reviews here but I had a very good experience with them. I ordered a laptop bag from them because their price was 25% off every other seller I could find. It was a brand new product and nobody else had a sale price on it. The first one I receved had a material defect to the lining of the laptop compartment. I called them at 6PM Eastern time and got right through to a person who shipped a replacement and emailed me a return label. The replacement Arrived 4 days later. It was a very easy process. "

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2/5

posted Oct-31-2011

"Just have to say their return service is extremely poor and somewhat dishonest. Happened to return my purchases to eBags. First, request my return via eBags.com and it said to wait for certain time to received my return label, so I wait, wait, and wait.. eventually I have to call their Rep to request for return and they don't have any record of my return request?!? Luckily, I have my return label after the call. I did the returns, but they only credited me 1 of the 3 items returned, which doesn't make sense because I packed everything in the same box. I called their Rep. and the Rep seems to know it right away about being received ALL my Return items. Just curious: they just forget... short of staff... or scam?!? After all they still refund my money! just wander why I have to keep checking on them to get my return fix, instead of having me return worry-free as a happy customer!?! Ps: I still purchase bag from them; I have to say the Free Shipping & Return is tempting especially online purchase; BUT THEY REALLY HAVE TO WORK ON THEY RETURN!!!"

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5/5

posted Oct-06-2011

"I placed my order for a backpack on Sunday night; it shipped the next day and arrived 3 days later. ebags.com had the best price and free shipping - can't beat that. This is my first order with them and I was pleased with the fast shipping."

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