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"I placed an order for over $310 including a red leather bag that was priced very well and I had tracked for a while. The other items arrived as expected but the bag never arrived. The company never notified me that anything was wrong. I email customer service today only to be told that the item "is no longer available" - mind you it was avaiable at the time since the purchase was confirmed and I received an estimated shipping date. They made no attempt to contact me to let me know or to correct the situation - they simply told me to pick another color AT A HIGHER PRICE!!! Terrible customer service - I am letting everyone know"
"Bought a messenger bag for about $30, not very much, sure, but the quality was not adequate even to such low price. It fell apart after some 5 months of using, just for carrying laptop and not everyday use. Now it has holes in it, zippers torn apart, totally useless. After contacting eBags, that I would like to return it, but I am currently for a longer time in Europe, I was told that as soon as I get to US I can return it. They do not ship to Europe. But I need a bag now and do not want to take an old useless bag in my luggage back to the US. They were not willing to help me in any way, just offered a store credit of $10. Will never buy anything from them again. Do not recommend at all!"
"I have nothing but praise for eBags. I had not one but two defective cases sent to me and they addressed the issue promptly and effectively. In fact they even sent me a credit for my hassle on sending it back to them. A very professional company that should be emulated by others for their customer support. "
"Don't hesitate to order from this company!! I have ordered many items online and have never had such a quick response . I ordered and received exactly what I request in just a few days. My error on the purchase ( I ordered ipad mini cases instead of ipad cases), I retuned the items, at their expense and they immediately refunded my money. I have since ordered the correct items. I love the service, thank you ebags!"
"A trust worthy seller. Great price. Pleasant communications. Polite and helpful customer service. I will certainly come back and buy from ebags.com again."
"When I saw the rating here I almost didn't order, but when I found the item at Amazon (for more money) and they were getting it from eBags, I figured I'd give eBags a try.First they had the Buxton wallet my Mother has been searching for, and it was less expensive than anywhere else with free shipping. I ordered on Friday, the item shipped Monday and I received it on Tues FedEx, which was very nice. The item was exactly as advertised and I am very pleased with my experience with eBags. I would use them again. "
"Not sure why there are so many bad reviews, I got pretty good price and customer service. I bought a messenger bag for less than $20 shipped because it was on sale. They had free shipping after my purchase so I chatted online and eventually they credited me with $5 so the bag was less that $15 total. There's always lots of coupon codes so don't expect to pay full price, search online or ask them using the online chat."
"After exhausting all resources on the internet looking for a reasonably-priced rolling catalog case, I found that ebags.com was the only vendor who not only had exactly what I was looking for, but offered it at a very good price. Some of the reviews here made me hesitate, but upon further analysis, it seemed that they were either questionable or solely related to misunderstandings, so I took a chance and ordered from ebags. I'm extremely glad I did. Here are my observations:1. Their web site is very good. It's well laid out, easy to navigate, and provides very detailed photos and descriptions.2. Prices are extremely competitive. In my case, shipping was free and no taxes were imposed. This made the bottom line unbeatable.3. Although I didn't have to take advantage of their offer, apparently returns are free (ebags will pay the return postage) for a refund or an exchange.4. Communication was excellent. I received immediate verification of my order, and also a subsequent notification of shipping, with tracking information supplied.5. While shipping was not lightning fast, I received my bag in one week, which was fine. 6. Most importantly, the bag I ordered was perfect in every way, and even nicer than I expected. A leather case such as the one I received would cost at least double in a department store or a luggage store.In summary, my transaction with ebags was positive and rewarding in every sense. Perhaps the prior negative reviews triggered a response in their staff to improve their service - which apparently seems to be the case. I will certainly look to them for future luggage needs."
"I ordered two High Sierra backpacks and after three days I received an email from eBags that my ordered has been cancelled because it is out of stock. I emailed them and asked why it was available in their store if they didn't have it and why they didn't inform me earlier so I could get the backpacks from another store before the price get increased. But they didn't answer!"
"Awful. Stay away. Placed order on 8-17 and was given arrival date of 8-29. Shipment notification came on 8-27 - fine, should be here by the promised 8-29 date. Except it wasn't and still hasn't arrived 6 days after it was promised. trackinng says it might arrive tomorrow, but I don't believe anything at this point. Will NEVER purchase from them again. Save yourself the headache."
"I purchased a Nike bagpack and within just 2 months it broke. i called ebags but they refused to do anything and asked me to contact Nike. Nike accepted that this was a defective material and that product was discontinued (I can understand why) but ebags seems to have bought loads of this defective inventory and now are selling it to their customers. anyway, they gave me a voucher for the amount I had paid to ebags for this purchase but it could only be redeemed at Nike.com. typically their products are double the general price on their website so I ended up buying something which I would have never bought otherwise. plus i pay a chunk of money in shipping and taxes which again i would have never paid otherwise.. it was just a waste of money.this was my first (and last) experience with ebags. they should stop selling outdated, discontinued and defective products"
"Customer service is awful and the shipping process is a mess. The estimated arrival date for my bag is today (August 27th) however my order status still has no information other than "in process." I chose two-day shipping and called customer service on the day I ordered to confirm that I would receive the bag on the estimated date, because I was purchasing it as a gift. I was told their "estimated arrival dates" are 96% accurate so I felt pretty comfortable that I would receive the bag in time. Now, I highly doubt that is true - no one can even tell me if my bag has "left the warehouse." I was told it might be delivered today or it might not be! There is no way to know and the customer service rep knew as little about the order status as I did. Wish I would have read other reviews before trusting eBags to deliver a gift on time."
"After years of recommending eBags, I've just had a very disturbing experience. My order invoice failed to include the advertised 20% discount and when I notified the company they continue to assert that I received the discounted price even when I can clearly see on their site that my bag is listed for $87.99 with the discount and I was charged $103. After two emails they simply "apologized for my confusion." I am not confused, just very disappointed in a company that I have recommended to friends countless times, but they no longer live up to my praise."
"I recently made the mistake of ordering a bag from them via the Amazon website. Well I decided to cancel the order because I could get faster shipping through another merchant. Well they told me at first that they could not, even though it wasn't shipped and wouldn't be for a couple of days. I finally got them to cancel the order on Aug 9 but they did not contact Amazon to tell them it was canceled. So my money ($50.80) is still being held hostage by this authorization which still has not fallen off and today is Aug 15. After speaking with 4 different customer service reps and 1 supervisor the authorization is still pending. My CC company advised me to have one of the eBags supervisors call so they can have them manually take off authorization which to this date hasn't been done so far. This is simply terrible customer service and as a result I could not reorder the bag from another merchant because of this. So if you order an item through them just pray nothing goes wrong and you need customer service because THEY HAVE SOME OF THE CRAPPIEST INCOMPETENT CUSTOMER SERVICE REPS!!!!"
"Well, I ordered a bag and received it within the promised time frame. However, a shoulder bag is not a shoulder bag without the strap. They said they would send me the strap, but then a few days later said they didn't have the strap at the warehouse. I was told to return the bag. After all the back and forth they offered a 25% discount for a replacement. I contacted the bag manufacturer to inform them that ebags.com is bad for their business. I will never order from them again."
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