Apparel & Jewelry
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"I rarely shop online however, recently, I shopped online for an evening dress to wear to a wedding in early September, 2012. I was very clear and specific regarding my order, which was later accompanied by several email correspondences to ensure that my order was understood and could get to me in the requested time frame. I received some recommendations from the designer and was assured that all would be well. The only thing that went well was my receiving the dress, a week or so, prior to the deadline. Although, I appreciated the obvious rush they placed on the item, if I knew it would have resulted in so many errors, I would not have finalized my order. The measurement was off in some places by an 1/2 inch, which is not so bad a fix. Likewise, the length of the dress was way off; made to my height than hollow to floor. Furthermore, the waist of the dress was other than they told me it would be. I was expecting beading and got sequins, which kept falling off each time I handled the dress.Why did I handle the dress so many times? To comply with their numerous request for pictures. I have sent this company several pictures and to date, they are not satisfied. I have even paid to have the dress professionally measured and that did not work. The unfortunate reality is this company does not intend to make right on their mistakes. This baffles me, for it is not as if they are offering very much on their return policy, which I think is ridiculous. Honestly, my mistake was in not reading the return policy. For, if I had read such a policy, I would never have placed an order with the company in the first place. I think their request for pictures is a stalling tactics and a way to avoid responsibility for their mistakes.I don't know if the reviews I saw that says 5/5 are genuine, for I will tell you, the dress are nothing like they look online. This does not mean that they are not wearable and have a certain elegance. Just know, you get what you pay for, a cheaper quality product.I have learned a valuable lesson and one that leaves me skeptical of online shopping. I WILL NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN! It is clear they do not value their customers. I can't make decision for others but I can share my experience in hopes that it helps in your decision making. I would advice you to beware. Never-the-less, if you choose to work with this company, I hope your order is correct. For, if it is not, good luck getting your multiple picture submissions and getting the problem rectified, especially, if it requires a refund of some kind. I have yet to receive an offer from the company. It is also important to note that while you may purchase the evening gowns/wedding dress/prom dresses at very low prices, many seamstress will charge a high cost,sometimes more than the initial cost of the dress to alter them, for they are all considered formal wear. Your initial price for the clothing is not a factor."
"I ordered the red one and received it last week.It is so gorgeous and I love it so much.Very good quality and very feminine!"
"Enjoyed my shopping experience online. Nice selections. The customer service in store is very helpful and extremely pleasant. "
"It is a stunning dress.I bought it 3 weeks ago and received it yesterday.I have to say,it is really pretty.I like it very much.But that will be better if the shipping is faster."
"Great Quality as pic. Delay in shipping for some reason but wouldn't put me off ordering from this site in the future.Quality is excellent not a thread out of place, will need altering but only because I don't want train at the back. I love it."
"Where do I start. I wish I would of read these review before hand. I purchased a very simple A line/tea length black dress that was suppose to have a "daffodil" which was yellow and I made sure to look over the color chart multiple times at each different fabric in that color to make sure that I ordered the proper color. I was surprised at how quickly it was made and shipped out and it happened to be delivered while I was out of town. Once I returned home and was able to get a good look at the dress I became very disappointed. The color of the sash was clearly not "daffodil" or yellow by any means. It looked more like a champagne/tan or a gold. I email them right away and they asked for pictures. I had taken two pictures. One in un natural lighting and one from natural light just to show how different it was under each light in case they tried to tell me under there lighting it was the proper color. Each time I had gotten a response from them it was a different person writing me. They decided that it was the correct color and will not refund nor exchange the item. So now I am stuck with a dress that is not correct at all for a wedding that's color's are black and yellow. I can not believe how terrible a companies customer service is and I hope that anyone in the future read reviews before buying online!!! I know I've learned my lesson the hard way and am not trying to sell the not right dress I have in hopes to buy a different one some where else to replace it! If all else fails I will be stuck buying the correct color fabric and trying to make it work. DO NOT TRUST THIS COMPANY!!!!!!!!!!!!!Further more I want to add that each time I had received an email back it was from a different person. I did not talk to the same person more than once. How can you have a new person dealing with a problem each time! I just keep kicking myself for buying something over sea's! "
"I have never been one to complain, but this is one of the worst companies I have ever worked with. My friend had us order bridesmaid dresses from here for her wedding. The dresses online were black with a hot pink sash. One of them came back black with a light pink sash and the other came navy blue with a hot pink sash. Also one of the sashes came with the dress but was not sewn in. On my dress the hook in the back was missing, so I could not hook the dress at the top and the zipper would go down. I have been talking to them about the problem and they told me to buy a new hook and sew it in. I paid about $100 for the dress and they are telling me to fix their mistakes. On the sash that wasn't sewn in all they told me was that the dress was still beautiful and I could pin it to the dress. It says they will return if it is their fault but now are battling with me to keep $200 worth of dresses that we are not going to wear."
"The style is flattering. Originally, I bought the dress in blue to wear to a wedding.The blue in the picture is a beautiful royal blue. In actuality, the dress is VERY dark navy blue. I'm still going to keep the dress because it's pretty, I'm just going to have to find something else to the wedding. "
"I bought a dress for my mom.She likes it very much and let me express her gratitude to your site. That would be better if your price is lower.Thank you......"
"The dress is very nice.thank you dress-market.com.I bought this dress for my mom.It is perfect!!!My mom like it very much.But it is too slowly from china to Thailand.About 3 weeks.You should improve your shipping time. "
"I received the dress today.It is a pretty dress.Red color with bead.It's very flattering.Good customer service.But a bit short for me.So I have to return it."
"DO NOT DO NOT DO NOT DO BUSINESS WITH THIS COMPANY. They will not honor the written policies on their website. I ordered a prom dress - black & light blue- for my daughter in April. They shipped an all black dress (this dress had tulle- looked like something from Morticia Addams' closet.) We had 1 week left to find a prom dress. I followed all of their instructions and given the fact the return form & website stated they'd refund the return shipping fee (to China- over $50) I returned the dress. They then stated per their return policy, the buyer pays the return shipping fee." So- I resent the screen shots of their website return policy that didn't state that and resent the shipping request form they'd sent me very specifically stating the seller would reimburse the return shipping fee. They said they would, then they said they had to check with their manager (who apparently took a 3 week vacation) which bought them time to change their website. I however, kept the screen shots of the policies in effect during our transaction. They refuse to honor it. I realize it can be tempting to get your daughter the dress they really want- but if you buy it from this company- get very comfortable with throwing your money away and being jerked around. If you're a glutton for punishment, try it anyway, & get the wrong dress- and odds are you will- then just keep it and either try to sell it yourself or do something charitable and donate it. This company is overseas - they have no honor- and you'll have no recourse."
"Dress arrived with beading missing and at least one full size larger than ordered. Called the day we received the dress and had to send pictures of the missing beads. They wanted to give me 15% off the dress to cover the alterations and resewing of the beading. The top of the dress would need to be remade to fit my daughter. Now they have asked for me to take the measurements of the dress. I will write to the Better Business Bureau, Attorney General and our credit card company to inform them all of their SHADY business dealings. Save your money people!!! (N/A on question 9 because we haven't got that far yet but I wouldn't be surprised if it was a "poor" rating as well."
"I bought a dress and it was nothing like the picture! Please don't get anything from this website. Instead of silver paillette they put black paillette and the sewing is horrible! it's a scam the dresses look nothing like the pictures. Do not buy frim them."
"Do not buy from this company!!! Unless you want to be greatly disappointed. My daughter ordered a dress for her prom. After waiting several weeks, we started to get worried she may not receive it on time. Customer Services told me not to worry. After sending another email two days later, they notified me that the dress was not done and will not be on time. The prom is TWO days away. Outrageous. Do not order from this company. There are more bad reviews than good ones, why take the chance if there are so many excellent companies online?"
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