Apparel & Jewelry
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"I ordered on the 21st April and got my dress on 16th May, no chasing was required. During the time, you only get 2 emails, one is to confirm your order, another one is to confirm your order is now shipped (my order is in the UK and they used DHL).This is my first time ordering from this website. I was quite nervous about my order as this website got lots of really bad reviews. I have to say I have no problem using this website at all. Both the delivery and quality of the dress were great and I have no complain.One small comment will be the packing of the dress is really bad, my sky blue chiffon dress was only partly wrapped in a transparent plastic sheet. If there was any water split age during the shipment, I am sure that will be the end of my dress.Also, there is no invoice within the package, but I didn't need to pay any import tax, compare to a similar dress I ordered from Light in the Box, which cost me 25% of the original price of the dress for import tax.Ladies hope you will find this helpful. I do recommend this website to others and will order from this website again. But don't expect John Lewis customer service, it is more like buying stuffs from E bay."
"Happy with the dress, fitting and timing/shipping of the dress. The shipping was extremely expensive to Australia, but arrived on time and in good nick."
"I purchased a dress and it did not look anything like the one online. "
"Great service, and a quality dress!"
"My dress turned out perfect and even better than I expected WOOOOOOOOOOOOOOOOOOOOOOOO"
"Recieved dress in good condition. Very happy with colour, style and quality. I feel the sizes are bigger than Australian sizes. Will order using measurements when I order Bridesmaid Dresses. Thankyou, :)"
"The dido bridal representatives were very helpful and prompt in their responses to some questions I had. I was very happy with the service."
"I have ordered from DidoBridal before and was extremely happy with the quality of their dresses and the friendly customer service. I decided to purchase all six of my bridesmaids dresses from here (not to mention they are unique and only cost $140 per dress) as I have been really happy with the service. "
"I am happy with the cost and delivery cost, it took just over 3 weeks to come would be nice if it was a little quicker but other than that happy with the service, thankyou. "
"Communication, postage speed and product great"
"I love the prices and the deals at dido bridal but I have yet to receive my purchase."
"All charges Gould be up front, you do not at the last minute decide there are additional. Not good business practice to not know all shipping rates and to then decided to create them. I spoke with the head of international shipping for ups, those last fees you added do not exist. "
"Was very satisfied with the communication and service of dido bridal. Communication was 10 out of 10 "
"My dress came quickly and it fit. They communicated with me with questions before making the dress. I would buy from them again. "
"DO NOT order from this company. I REALLY wish myself, the bride and the entire wedding party had researched these reviews before ordering. The first time I tried ordered the dress, I entered in all my credit card info ( including my password and numbers on back of the card)...I received an email with my order#. I waited over a month and received nothing. They claimed my payment did not go through so they never processed my order...they never even bothered to tell me!!! I just assumed I would be receiving it cuz I got an email with an order#. SO....OVER A MONTH went by WAITING ON A DRESS THAT WAS NEVER COMING. I contacted my credit card company as I was extremely concerned of fraud and such as I entered in ALL my info online. Fortunately, there are no sketchy charges as of yet anyways. (FYI I also have excellent credit rating and the credit card company assured me it was not a problem with my card but a problem with the website I was purchasing from. Also, in the past when I make purchases outside of North America it sometimes takes up to 3 weeks for the transaction to appear on my online banking, so I just assumed that was what was happening as I waited to receive this order..)The second time I placed my order I received the dress over a month later. It was supposed to come with a "self-sash" as indicated online. It did NOT come with a self sash. Furthermore, I used the chart measurements to select my size, and the dress was WAY TOO SMALL. It could not even be altered. When I tried to contact them about these 2 issues I first phoned the USA number listed on their website and on my 5th attempt got through to a person. She stated she could not help me cuz she deals only with pre-sales and gave me an email to email after-sales. She then told me she would pass along my info to after-sales so they would quickly respond as time was of the essence! I sent two emails and didn't receive an answer til 4 days later....All I was told was that they would contact "production" regarding the sash situation. As per the sizing problem, they told me to provide photos of the dress with measurements as shown in the photos they provided....well they provided photos of a completely different style dress...which made it difficult to know exactly where I needed to measure. Nevertheless, I emailed the photos ( with measurements that did not match the chart) and A WEEK later I FINALLY get a response that I did not do it correctly and NOW they provide photos of the actual dress style showing me where to measure ( which by the way doesn't look too far off from what I did in the first place)...how about having sent those photos using my exact dress as an example A WEEK AGO instead!!!!!???? So since it took all of 11 full days ( I first emailed on April 29th) to get back to me I had to make a decision as time was not on my side. I am no longer able to be in this wedding. This wedding is on the other side of the country, so when I factor in travel time in addition to the wedding date and time to allow for alterations IF I was to receive another dress that MAY or MAY NOT fit...it is no longer feasible.I am furious. I stressed in every single email how I was strapped for time ( which I wouldn't have been so much if I hadn't waited over a month for a dress that was never coming in the first place)!! AND it's 11 days later...AND they still haven't even rectified the problem about me not having received the sash...I paid to receive everything as indicated on their website for that dress, and I did NOT. This has been nothing but a gong show and has done nothing but provide me with stress and frustration since the first order attempt. Not to mention the stress and sadness it has caused one beautiful and deserving bride...Hope to hell this company is pleased with their poor unfair service and how they are negatively interfering in what is supposed to be brides' most important day of their lives."
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