Apparel & Jewelry
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"Great service, and a quality dress!"
"My dress turned out perfect and even better than I expected WOOOOOOOOOOOOOOOOOOOOOOOO"
"Recieved dress in good condition. Very happy with colour, style and quality. I feel the sizes are bigger than Australian sizes. Will order using measurements when I order Bridesmaid Dresses. Thankyou, :)"
"The dido bridal representatives were very helpful and prompt in their responses to some questions I had. I was very happy with the service."
"I have ordered from DidoBridal before and was extremely happy with the quality of their dresses and the friendly customer service. I decided to purchase all six of my bridesmaids dresses from here (not to mention they are unique and only cost $140 per dress) as I have been really happy with the service. "
"I am happy with the cost and delivery cost, it took just over 3 weeks to come would be nice if it was a little quicker but other than that happy with the service, thankyou. "
"Communication, postage speed and product great"
"I love the prices and the deals at dido bridal but I have yet to receive my purchase."
"All charges Gould be up front, you do not at the last minute decide there are additional. Not good business practice to not know all shipping rates and to then decided to create them. I spoke with the head of international shipping for ups, those last fees you added do not exist. "
"Was very satisfied with the communication and service of dido bridal. Communication was 10 out of 10 "
"My dress came quickly and it fit. They communicated with me with questions before making the dress. I would buy from them again. "
"DO NOT order from this company. I REALLY wish myself, the bride and the entire wedding party had researched these reviews before ordering. The first time I tried ordered the dress, I entered in all my credit card info ( including my password and numbers on back of the card)...I received an email with my order#. I waited over a month and received nothing. They claimed my payment did not go through so they never processed my order...they never even bothered to tell me!!! I just assumed I would be receiving it cuz I got an email with an order#. SO....OVER A MONTH went by WAITING ON A DRESS THAT WAS NEVER COMING. I contacted my credit card company as I was extremely concerned of fraud and such as I entered in ALL my info online. Fortunately, there are no sketchy charges as of yet anyways. (FYI I also have excellent credit rating and the credit card company assured me it was not a problem with my card but a problem with the website I was purchasing from. Also, in the past when I make purchases outside of North America it sometimes takes up to 3 weeks for the transaction to appear on my online banking, so I just assumed that was what was happening as I waited to receive this order..)The second time I placed my order I received the dress over a month later. It was supposed to come with a "self-sash" as indicated online. It did NOT come with a self sash. Furthermore, I used the chart measurements to select my size, and the dress was WAY TOO SMALL. It could not even be altered. When I tried to contact them about these 2 issues I first phoned the USA number listed on their website and on my 5th attempt got through to a person. She stated she could not help me cuz she deals only with pre-sales and gave me an email to email after-sales. She then told me she would pass along my info to after-sales so they would quickly respond as time was of the essence! I sent two emails and didn't receive an answer til 4 days later....All I was told was that they would contact "production" regarding the sash situation. As per the sizing problem, they told me to provide photos of the dress with measurements as shown in the photos they provided....well they provided photos of a completely different style dress...which made it difficult to know exactly where I needed to measure. Nevertheless, I emailed the photos ( with measurements that did not match the chart) and A WEEK later I FINALLY get a response that I did not do it correctly and NOW they provide photos of the actual dress style showing me where to measure ( which by the way doesn't look too far off from what I did in the first place)...how about having sent those photos using my exact dress as an example A WEEK AGO instead!!!!!???? So since it took all of 11 full days ( I first emailed on April 29th) to get back to me I had to make a decision as time was not on my side. I am no longer able to be in this wedding. This wedding is on the other side of the country, so when I factor in travel time in addition to the wedding date and time to allow for alterations IF I was to receive another dress that MAY or MAY NOT fit...it is no longer feasible.I am furious. I stressed in every single email how I was strapped for time ( which I wouldn't have been so much if I hadn't waited over a month for a dress that was never coming in the first place)!! AND it's 11 days later...AND they still haven't even rectified the problem about me not having received the sash...I paid to receive everything as indicated on their website for that dress, and I did NOT. This has been nothing but a gong show and has done nothing but provide me with stress and frustration since the first order attempt. Not to mention the stress and sadness it has caused one beautiful and deserving bride...Hope to hell this company is pleased with their poor unfair service and how they are negatively interfering in what is supposed to be brides' most important day of their lives."
"I would never order from this company again. I ordered to dresses one when arrived was to small, on the website it states an exchange can be made for the same style, but no they made me order a new dress offering a discount of £12.. an insult in itself. The dress arrives and so does a custom charge. Why do they charge over £30 for shipping if the custom charge is not included. I have sent three emails to these guys and have not received any help just an offer of coupons, money towards to the custom charges would be nice. I am seeking legal advise against these people as these charges should be stated. Lack of communication is disgusting, if i were any future customer do not order form here."
"Didobridal services is great! they serve me very carefully and impeccably, even if I have obstacles they understand me and with great patience by offering me aids and solutions, perpetually organized and politely,the price is very low. What to say more! I am more than satisfied! thank you very much didobridal!"
"Good part was that dresses arrived on time. However, the dresses were significantly short for a knee length dress and no where on the website provides a knee length measurement. Company were not helpful at the return/refund process. Waste of money unless you were very short. I would not recommend this company at all."
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