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"I bought a Canon 40D body only which is advertised on their website as USA warranty.
What I received was a grey market/imported version of Canon 40D + 17-85 lens kit, which of couse they removed the lens from the package.
The manual looks like a photocopy (black and white) and very small, very different than the Canon's original green color larger size manual. The photocopy booklet is considerably smaller, it is hard to read.
The package is also missing the Pocket Guide.
The warranty card is NOT from Canon USA but store warranty.
I tried to submit my review of this store at pricegrabber.com but they censored / didn't approve my review. Dbuys.com has good rating at pricegrabber. It is apparent now to me that pricegrabber protects bad vendors like dbuys and don't care whatsoever to REAL customer experience like mine. "
"i purchased new laptop from dbuys.com without the warranty. and then a salesman from the company called me, and persuaded me to buy warranty on the laptop through them and he claimed that the warranty is good for all toshiba service centers. my toshiba laptop had some issue with its built-in tv tuner, and called toshiba, and they knew nothing about this warranty from dbuys.com. i found more about this warranty. it's MACK warranty (www.mackcam.com), and i need to send my laptop to NJ state to get it fixed where toshiba's service center is 4 miles away from my home in VA state. i called dbuys.com, and try to get a refund for the warranty, and they give ratshit about it. first they said 10% restocking fee for the warranty. second they said 10% off from the original warranty price which is a lot more that what i have paid. specifically, i paid 213.99 for the warranty. according to their calculation, they'll refund only $160. i tried to talk to them, but they abruptly hung up the phone. i'll sue this guy if they don't pay me back. if u don't want to go through this shit, and don't buy from this ghetto online vendor. "
"Canon 5d Mark ll ***BUYERS BEWARE*** DBuys.com misleads and lies about selling Canon USA Cameras. DBUYS.com are NOT authorized CANON dealers. DBUYS.com sell Gray market cameras with NO Canon WARRANTY cards even after specifying with the sales people and their customer service people that you want to buy a USA Canon Camera & USA Canon Warranty. Once you have the camera and realize the scam, they will promise to send warranty cards, to prolong the return time period and then charge re-stocking fees or deny returns with RMA. They have my $3600. I have no Warranty and its not covered by Canon. They have sent me two defective cameras with the promise of USA warranty cards and have not delivered and will not allow returning the product. Beware, they know the system and will scam unsuspecting customers! "
This review was modified by freedom35 on October 07 2009 04:41:04 AM
"I attempted to purchase a video camera for the government agency I work for. I should have researched more before ordering from this company (poor judgement on my part). I got the "please call and verify your order" email. This of course means that you call and they try to pressure you into buying more accessories. I (very politely) declined any package deals. The "salesman" immediately became agitated and called me a "wiseguy". NO LEGITIMATE BUSINESS would use that kind of language or tone. I asked for my order to be cancelled, and the "salesman" became even more agitated. I informed him NOT to process the order and that I would be ending the phone call. The "salesman" then called the office back several times, asking to speak to multiple people before then calling my private line back to call me an "a**hole"!!??. In retrospect, I regret being so polite. Not a legitimate business."
This review was modified by blank51 on August 11 2008 08:00:00 AM
"Like other customers, I bought a Canon 40D, and did not receive the Canon USA warranty, even though it is advertised with a "Manfuacturer's Warranty". The warranty card is generic, without any specific mfr or product identification.
Canon USA customer service tells me that I may still receive service through them, and to only keep my invoice."
"They said they will give me the tracking number, but they did not. So I tried to call to cancelled the order. I followed the instruction, but it was on hold for many times, wasting me an hour.
Finally, I called the ext 518, still get transferred to the "on hold" line. I think they call caller ID, which they did not even answer my call and switch it to "on hold" line.
Called half hour later, finally the gentleman took my call. This is the best Dbuys.com done for me so far. I cancelled the order and they totally agreed since they have NO stock.
"Ordered a Yamaha RX-V663 receiver through these guys. Receiver was delivered quickly however the HDMI inputs/output were defective. Also come to find out the product was grey market. Unable to exchange or return the product due to dbuys policies. Bottom line....don't let the price fool you. Avoid this seller."
"I did a bunch of research on vendors that carried a Yamaha RX-V1500 receiver. I went with Dbuys because of the rating and price. I considered other sites too. Had some hesitation because of the bad reviews at dbuys, but there were also a number of stellar reviews. I decided to go for it. Dbuys had an overall 8.88 lifetime but a 5.45 6-month. What the heck, they all can’t be newegg.
Though there was a error on the e-mail entry that probably caused 95% of the apprehension (didn’t get notification of ship, fed-ex tracking, etc.), this order went extremely well. I would definitely buy here again, though I would verify that the information I provide is correct so there is no confusion (if I ordered through the website or talked with a rep).
The price was excellent, my rep was great, and dbuys is going on my “keep” list."
"I ordered a Nikon D50 from Dbuys.com online. The site said that it was in stock so I ordered it. Two days later I checked the status of my order and it said it had been billed and sent to shipping. I called to confirm and they said that it would ship that morning. When the online status hadn't changed by the next day, I called and was told that the camera was now on back order. I immediately cancelled my order and ordered from somewhere else. the problem is that they had already billed my credit card even though it was not scheduled to ship for another 2 weeks. A week later and the charges still have not been reversed. I am disputing the charges through my credit card company. Hopefully that will be the end of it. Great price but not worth the headaches!!!"
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![Share](javascript:share_rating({"review_body":"i purchased new laptop from dbuys.com without the warranty. and then a salesman from the company called me, and persuaded me to buy warranty on the laptop through them and he claimed that the warranty is good for all toshiba service centers. my toshiba laptop had some issue with its built-in tv tuner, and called toshiba, and they knew nothing about this warranty from dbuys.com. i found more about this warranty. it\u0027s MACK warranty (www.mackcam.com), and i need to send my laptop to NJ state to get it fixed where toshiba\u0027s service center is 4 miles away from my home in VA state. i called dbuys.com, and try to get a refund for the warranty, and they give ratshit about it. first they said 10% restocking fee for the warranty. second they said 10% off from the original warranty price which is a lot more that what i have paid. specifically, i paid 213.99 for the warranty. according to their calculation, they\u0027ll refund only $160. i tried to talk to them, but they abruptly hung up the phone. i\u0027ll sue this guy if they don\u0027t pay me back.<br>if u don\u0027t want to go through this shit, and don\u0027t buy from this ghetto online vendor.<br>","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/240523#comment240523","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"stonebat","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Canon 5d Mark ll<br>***BUYERS BEWARE***<br>DBuys.com misleads and lies about selling Canon USA Cameras. <br>DBUYS.com are NOT authorized CANON dealers. DBUYS.com sell Gray market cameras with NO Canon WARRANTY cards even after specifying with the sales people and their customer service people that you want to buy a USA Canon Camera & USA Canon Warranty.<br>Once you have the camera and realize the scam, they will promise to send warranty cards, to prolong the return time period and then charge re-stocking fees or deny returns with RMA.<br>They have my $3600. I have no Warranty and its not covered by Canon. They have sent me two defective cameras with the promise of USA warranty cards and have not delivered and will not allow returning the product. Beware, they know the system and will scam unsuspecting customers!<br>","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/503049#comment503049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"freedom35","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I attempted to purchase a video camera for the government agency I work for. I should have researched more before ordering from this company (poor judgement on my part). I got the \u0022please call and verify your order\u0022 email. This of course means that you call and they try to pressure you into buying more accessories. I (very politely) declined any package deals. The \u0022salesman\u0022 immediately became agitated and called me a \u0022wiseguy\u0022. NO LEGITIMATE BUSINESS would use that kind of language or tone. I asked for my order to be cancelled, and the \u0022salesman\u0022 became even more agitated. I informed him NOT to process the order and that I would be ending the phone call. The \u0022salesman\u0022 then called the office back several times, asking to speak to multiple people before then calling my private line back to call me an \u0022a**hole\u0022!!??. In retrospect, I regret being so polite. Not a legitimate business.","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/399432#comment399432","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"blank51","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Like other customers, I bought a Canon 40D, and did not receive the Canon USA warranty, even though it is advertised with a \u0022Manfuacturer\u0027s Warranty\u0022. The warranty card is generic, without any specific mfr or product identification.<br><br>Canon USA customer service tells me that I may still receive service through them, and to only keep my invoice.","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/354577#comment354577","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"jmcafee76","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They said they will give me the tracking number, but they did not. So I tried to call to cancelled the order. I followed the instruction, but it was on hold for many times, wasting me an hour.<br><br>Finally, I called the ext 518, still get transferred to the \u0022on hold\u0022 line. <br>I think they call caller ID, which they did not even answer my call and switch it to \u0022on hold\u0022 line.<br><br>Called half hour later, finally the gentleman took my call. This is the best Dbuys.com done for me so far. I cancelled the order and they totally agreed since they have NO stock.<br><br>NEVER NEVER will I buy from them again.<br>","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/460095#comment460095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"kwokshing","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Yamaha RX-V663 receiver through these guys. Receiver was delivered quickly however the HDMI inputs\/output were defective. Also come to find out the product was grey market. Unable to exchange or return the product due to dbuys policies. Bottom line....don\u0027t let the price fool you. Avoid this seller.","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/430307#comment430307","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"ph0bia","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Be careful with this store! it has multiple name and sites, such as:<br>CameraClub.com<br>IbuyDigital.com<br>Ibuyplasma.com<br>Real Deal Shop<br>","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/235934#comment235934","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"suhendr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I did a bunch of research on vendors that carried a Yamaha RX-V1500 receiver. I went with Dbuys because of the rating and price. I considered other sites too. Had some hesitation because of the bad reviews at dbuys, but there were also a number of stellar reviews. I decided to go for it. Dbuys had an overall 8.88 lifetime but a 5.45 6-month. What the heck, they all can\u2019t be newegg.<br><br>Though there was a error on the e-mail entry that probably caused 95% of the apprehension (didn\u2019t get notification of ship, fed-ex tracking, etc.), this order went extremely well. I would definitely buy here again, though I would verify that the information I provide is correct so there is no confusion (if I ordered through the website or talked with a rep). <br><br>The price was excellent, my rep was great, and dbuys is going on my \u201ckeep\u201d list.","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/174862#comment174862","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"timmy051669","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Nikon D50 from Dbuys.com online. The site said that it was in stock so I ordered it. Two days later I checked the status of my order and it said it had been billed and sent to shipping. I called to confirm and they said that it would ship that morning. When the online status hadn\u0027t changed by the next day, I called and was told that the camera was now on back order. I immediately cancelled my order and ordered from somewhere else. the problem is that they had already billed my credit card even though it was not scheduled to ship for another 2 weeks. A week later and the charges still have not been reversed. I am disputing the charges through my credit card company. Hopefully that will be the end of it. Great price but not worth the headaches!!!","link":"http:\/\/www.resellerratings.com\/store\/dbuys\/comment\/225999#comment225999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/dbuys.jpg","store_name":"DBuys.com (Central Digital, IbuyDigital, CameraClub, IbuyPlasma, RealDealShop)","username":"JAB05","rating":"1"}, "single");){kind=link}
"I bought a Canon 40D body only which is advertised on their website as USA warranty.
What I received was a grey market/imported version of Canon 40D + 17-85 lens kit, which of couse they removed the lens from the package.
The manual looks like a photocopy (black and white) and very small, very different than the Canon's original green color larger size manual. The photocopy booklet is considerably smaller, it is hard to read.
The package is also missing the Pocket Guide.
The warranty card is NOT from Canon USA but store warranty.
I tried to submit my review of this store at pricegrabber.com but they censored / didn't approve my review. Dbuys.com has good rating at pricegrabber. It is apparent now to me that pricegrabber protects bad vendors like dbuys and don't care whatsoever to REAL customer experience like mine.
"