Apparel & Jewelry
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"Customer service is HORRIBLE. Took over 2 weeks for my issue to be sorted out. I was constantly assured that I would be assisted quickly and I had to literally beg them to get an answer. I have never, ever encountered customer service as poor as this. I ordered a pair of boots on the 9th of March. I was really excited, but after a month of waiting, they had not arrived. Confused, I checked my account on the delias website, it said "Customer Cancelled" beneath my order. I did not cancel anything. I decided to check my emails to see if they had alerted me of the cancellation but there was nothing there. I found an email that said that I needed to call a number in order to avoid my order being cancelled. I found this to be completely ridiculous - considering that I had already confirmed my order ONLINE, why should I have to confirm over the phone to re-confirm the confirmation?! Maybe its just me, but I think this is completely unfair and stupid. Especially considering that I am from a different country which means that international call rates are through the roof. So, after the 2 weeks of trying to get in contact with customer service, they sent me a short email telling me that I was never CHARGED in the first place. They could have atleast alerted me that my credit card was not charged instead of just saying that my order was cancelled. Seriously avoid this company unless you want to waste your time."
"So I got my first order. Processing was fast. My first order was shipping through ups and my 2nd order(one of my back ordered items that was actually back in stock when they said it would be) is being shipped through dmx which I have no idea what that is. Hopefully it gets here on time. And hopefully my other back ordered item gets there soon. There's no date of possible arrival or anything."
"I bought a romper online and they kept saying that they're waiting for a new shipment of said romper to come in. 3 months later - I called again, and they said the same thing. Romper never came, money never returned. Don't shop here, it doesn't seem like they care about how satisfied you are with the experience. Not worth it."
"DO NOT SHOP AT DELIA'S!!! I returned two separate mail orders to the Delia's store. The store does not do the return but they do offer to send it back for you. When I received my credit card statement, I noticed the total was much different than my original purchase. I called customer service to find out what was going on. When I started adding up all of the charges it still didn't add up. Once I started asking questions, I found out that I was charged more than $40 to ship the items back. They charge a $5.95 fee just to do the return! I could have returned the items myself much cheaper! I don't care how much my daughter loves that store, I will never shop there again ever!"
"Was in the store looking for a dress with my daughter. She found just what she wanted but her size was sold out. By chance another customer heard us talking about searching somewhere else and she suggested I go to the service phone in store and place an order as she did in the past and have the dress shipped to our home. A sales associate also confirmed this option, so we gave it a try. To our delight, the dress arrived 4 days later and fits like a charm! Thank you for the ease of getting the perfect dress Delia!"
"*Poor clothing quality*Too expensive for quality of clothing*Poor ordering process*Poor item availability*Terrible customer service*Terrible time returning items ordered online*They charge a fee for returning items*Stores are dirtyI wish I would have read some of these reviews before purchasing from this store!I ordered over the phone since the website wasn't working in November 2012. The order came to us over a period of three weeks and 5 packages (we purchased about 10 items).When the clothing arrived, the majority of it was extremely poor quality. We kept a pair of Madden boots and a couple t-shirts. The jeans were stiff and felt cheap and the belt loop came apart with ease.When I returned the items, they charged a fee for returning (did not know this until I called). They did not confirm that the items were received and did not issue or even attempt to issue a credit to my card until I called weeks later, inquiring about the return. Then I was told that they could not credit the credit card and that they would be sending a check in the mail (which I still have not received).dELiA*s used to be a decent store and their prices used to match the decent quality of the clothes. That was maybe 6 or 7 years ago. Today, especially after that experience, I would NEVER shop there again. You're better off shopping at Gilly Hicks, Abercrombie, Nordstrom, etc."
"Daughter needed fancy dress for a dance. Horrible customer service. Dress out of stock in the store, the manager phoned in an order and asked for quick shipping, so it would arrive one week before the dance. I called four times. Was not quick shipped, had excuses. When it was sent, it went Fedex-postal mail, where Fedex brings to post office for mail. Supervisor gave me the wrong tracking number. We still do not have the dress and the dance is days away. Worst ever experience in customer service."
"Will never buy anything from Delia's again. I ordered something for my daughter and made sure that there was enough shipping time to get the item here before Christmas. I did get an email saying that the item has shipped but that was 4 days ago. There website shows you can track the package but that is false information. When You go to track the package you get a message saying this package can not be tracked. So I call customer service last night only to be told they don't know where my package is and when I will get it. SERIOUSLY!!!! What kind of customer service is that??? She told me UPS picked it up days ago and they have no tracking information to tell me where my package is or if I will even get it before Christmas. So now my daughter might be very disappointed for Christmas because this was the main gift she wanted. I will never deal with Delia's again."
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