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Full Rating Profile
  • Costume Express

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • option not available Review Guard
    • option not available Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

3 Customer Reviews

Rating 2/10

"I ordered a $350 costume to be overnighted for a production we are using it. I asked them prior to make sure their overnight deliver would make it the next day, they guaranteed it, we paid over $60 just for the delivery. Well, the next day is still says, "processing order". I contacted customer service and they said 'sorry' and suggested we cancel the order. This is an unreliable and unprofessional service. It might be fine for your kid's inexpensive costume with weeks of notice, but stay clear of doing any 'real' business with this company. We had a whole production team let down by a missed deadline because of Costume Express. But at least we got a "sorry". We won't give them an opportunity to be sorry again."

Rating 2/10

"I ordered a costume for my son who is on the spectrum and a huge Star Wars fanatic. I had looked around online to find a costume with a full head helmet to meet my son's sensory needs. When I found what I thought was the perfect costume, I showed my son and we ordered it. From the advert, it seemed to be a full head two piece helmet. When it arrived, there was no two piece helmet, but instead a mask with a rubber band across the back. I called customer service and explained about the mask and my son's sensory issues. They told me to order a different costume (the day before Halloween) and they would "try" to have it to us by Halloween. As a single parent to 2 special needs children, this was not an option for me. Especially since in addition to shelling out more money for another Storm Trooper costume, the overnight shipping fee is almost $30! I am so disappointed and dreading the fact that I have to show my child this costume. The only other option is for me to return it, which is what I'm going to do since I know he won't wear it. It also leaves us in an uncomfortable position of not having a costume for my son. I did ask to speak with a supervisor and was connected to a woman named Sarah. No sooner did I respond to her question of how I was doing and the line disconnected on their end. I have yet to receive a call back. At this time, I am disinclined to order from this site again and will discourage anyone I know from ordering from them. "

This review was modified by sfevans on October 30 2014 11:49:13 AM

Rating 2/10

"I ordered a deluxe maleficent costume from this website. Later i saw the exact same costume at target.com for the same price, except the costume express costume contains 3 pieces and the target.com one contains 4. Costume express sells the 4th piece for 30 bucks. I contacted costumer service and they would not throw in the 4th piece. There is no price matching or product matching. So don't get screwed people. "

This review was modified by Thetruth4u on September 21 2014 03:17:25 PM

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Costume Express is not a merchant member
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