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Stores > Christopher & Banks
  • Christopher & B

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • option not available Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Christopher & Banks by clicking a star below.
Rating 2/10
1/5
2017-05-16

Poor Customer Service

"I visited your Williamsburg,VA store on May 11, 2017 to celebrate my birthday with a new wardrobe. I was given a $10 coupon when I entered the store. I spent 1 1/2 in the store gathering items to purchase. I made my purchase and left the store extremely pleased. Later, I realized that I had not gotten my $10 discount. I returned to the store and it went downhill from that point.

My horrific experience started with Associate 072341 and Lori (Associate 073814). They were extremely rude to me when they told me I did not qualify for the $10 off because I hadn't spent $60. I explained that that was not what I understood when I was given the coupon and suggested that they explained the process better when customers entered the store. They were very short with me and suggested that I return the items I purchased. I was floored but, decided to return the items (which I loved) at her suggestion.

Associate 072341, in my opinion, can definitely benefit from more customer service training. The manner in which she responded to me was most inappropriate not to mention the fact that I was embarrassed as other customers looked on. While I have shopped your store many times in the past, I will not walk through those doors ever again.

I've built a huge business based on the way I communicate and relate to people and while we always say the customer is right, that this is not always the case. However, in business, we must be equipped with the tools to represent our companies well while respecting others.

Lori (Associate 073814), almost fed into the rudeness I experienced until my fiancé diffused her interaction with us. Several of the customers in the store witness this entire event and while my fiancé and I were dinning at Captain George's later that evening, we were approached by one of the witnesses who expressed their concerns about what they had seen and heard.

I contacted Ms. Sipe, DM for the store and her only response was "I'm sorry".
"



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