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had to complain and dispute before full refund was given
"I ordered some countertop laminate from cabinetparts.com. I opted for the standard shipping for $78. I needed it sooner but expedited shipping was over $200. They said it would take 3 weeks, came in just over 2 weeks. Opened it up and there were 3 interior cracks on the laminate making this piece unusable for my project. I contacted them, explained I was already overdue on my project and had to get a replacement locally to get it done quick. Instead of having me ship an unsellable item back to them they decided to make a damage claim with UPS and give me a full refund. Then they tell me they can only refund the cost of the item, not the $78 for shipping. I know from personal experience that when you have a damage claim approved by UPS they refund the cost of shipping minus the declared value fee. Cabinetparts.com ripped me off and I expect they will find a way to rip you off too if they get the chance. Join me in boycotting cabinetparts.com to send them a clear message that this type of behavior will not go unpunished.Update: cabinetparts contacted me shortly after submitting this review and made it right with an apology. I appreciate that, but it doesn't earn them 4 stars. They should not have made the mistake in the first place."
"I did not know that I needed to get additional bracket so I have extra shipping charge"
"Inexpensive items and accepts paypal. Wonderful - thanks!"
"The online catalog has great options, checking out was a breeze."
"Website checkout screens unstable, difficult to use"
Late Night Hinge Shopping
"The site works well and is cleanly designed."
"Experience with Cabinet Parts was OK. Some issues with charging on line, but eventually accepted my credit card."
"I had a question but couldn't get any body to answer the ph.I had to guess on the proper part, which I don't like to do.I gave up after 30 minutes on hold."
"this had better work or my boys will be in touch"
"CS dept. has not responded to my email. "
"Found what I was looking for"
Piece of Cake
"Easy to search. Found what I needed and checked out quickly using Paypal. No problems."
"Thank you for the quick response to my question vv"
"pictures and information made it easier for picking the correct item"
"Only 3 types of parts I'd ever need to order from them but they were very helpful. Confident enough that I stocked up to keep the kitchen cabinets always working."