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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.88/10 6.88/10
    Chance of future purchase: Rating 6.94/10 6.94/10
    Shipping & packaging: Rating 9.06/10 9.06/10
    Customer service: Rating 5.71/10 5.71/10
    Return/Replacement policy: Rating 9.17/10 9.17/10

706 Customer Reviews

No Avatar
Sydney, Australia
Rating 10/10
5/5
modified review posted

"I love blurb. Totally the best value of my money and always been of high-quality. Keep it up Blurb!"


Rating 10/10
5/5
modified review posted

"Blurb have been very helpful with my efforts to produce books I am proud of."


Rating 2/10
1/5
modified review posted

"I have made many books with Blurb, but just ordered my last one. Their customer service is terrible and there is no phone number to call. You can wait for two days and even when you get a response it doesn't help. On top of that, they sent me a 15% off code and when I applied it at check out it did NOT change the price . Of course, there's no way to contact them! I'm switching companies, even though their end product has been nice."

modified review Rep reply posted Aug-25-2014

BlurbInc, Blurb rep has responded

“Hello - I am terribly sorry to read about the problem you experienced with our Support team. We're staffed 24/7 and available via email by filling out a form here: https://support.blurb.com/anonymous_requests/new. We also offer phone support Monday through Friday and can be reached at US/CA: 1-888-998-1605 (3am to 6pm PST M-F) and UK: +44 (0) 20 3322 6651(11am to 6pm GMT M-F).

If you received a coupon code that did not work, please contact support or update your previous support ticket. We'll definitely honor the discount.”


Rating 10/10
5/5
modified review posted

"There was an error in printing. Blurb quickly figured out the problem and reprinted. I've used Blurb before and I certainly would use them again. "


Rating 2/10
1/5
modified review posted

"Awful! Support is awful. I was trying to surprise my Mother with a book within 3 weeks - could get no support at all.
NONE! Left messages, emails!
"


Rating 10/10
5/5
modified review posted

"I enjoyed it. It was a great learning experience and the tools you supplied made the job easier. And now thanks to Blurb, I am a published author! "


Rating 10/10
5/5
modified review posted

"Very pleased with both the quality of the book and the speed of the service. Many thanks. I look forward to my next Blurb book."


Rating 10/10
5/5
modified review posted

"I really appreciated how quickly our large order was delivered."


Rating 8/10
4/5
modified review posted

"Blurb is the best. I print about a book month with them and they get it right almost every time. And when they don't they'll make up for it.

The only thing that can be confusing with them is whether you should use the US or UK store and how on occasion they will not give you a tracking number even if you chose a tracked package. This is limited to odd countries like UAE or Israel.
"


Rating 10/10
5/5
modified review posted

"i love blurb! have made several books with them and they've always been of high-quality and delivered on time."


Rating 10/10
5/5
modified review posted

"Blurb gives it's customers the best value for their money and the most user friendly and intuitive program to work with."


Rating 8/10
4/5
modified review posted

"It was the best i could do with the experience i had. Design on paper interfered with one of my photos . Do i have a choice on designs on pages?"


Rating 10/10
5/5
modified review posted

"Welove the results so much!!!"


Rating 10/10
5/5
modified review posted

"I have used Blurb now for several years. Though I have not made as many PhotoBooks was I'd like, I am dedicated to continue using this site for all my future PhotoBooks as I would like to build a library of them, same style, size, very much like coffee table books. Highly recommended to many of my friends. Thanks"


Rating 10/10
5/5
modified review posted

"Always great service and outstanding quality."


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