1/5

posted May-14-2013

"I placed an order on May 3, 2013 for a Canon lens which was supposedly available. As of today, 11days later, the lens has not yet shipped, yet my credit card was charged. Three days ago, I called BestPricePhoto to inquire on my order. It took two calls and a little under one hour to be told my order was being processed and a tracking number would be available within 48 hrs. This evening I visited the website only to learn they will be closed until May 17 due to a holiday. I can't figure out what holiday they might be observing!

I regret placing my order with them. I feel BestPricePhoto has not been honest with me nor represented their services. I only hope the Canon len I get is new and with a USA warranty. "

comment! report?

Is this review?… Helpful Cool Share

4/5

posted May-14-2013

"edit: Less than 1 hour after cancelling my order, Roger Walker from customer service contacted me to expedite order this week or send me complimentary battery and some accessories for my bad experience if i update my review to reflect such.
i now have a neutral opinion of this vendor. Rodger also emailed me an order cancellation confirmation while we were on the phone.

1. before ordering i researched vendor reviews & they seemed ok (not great) but the price was very low.
2. i called the vendor to verify product was in stock and they assured me it was and told me they had plenty.
3. i ordered online and received confirmation email.
3a. Vendor called me same day confirming billing/shipping address and tried to sell me a camera battery for 3x any online cost i could find.
4. after 10 days i called to check order status as i had not received any email indicating shipping. vendor claimed item was on backorder (reference #2) and said they would receive a shipment in 1-2 weeks.
5. after another 10 days called back (repeat #4 - yes i got the same response)
6. i cancelled the order.

to date my account has not been charged by this vendor."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted May-14-2013

"Buyer BEWARE: Slick talking sales people, Tom, Gary, Mickey, will sell you snake-oil "IMPORT" and "GRAY MARKET" tactics to raise the rate of your item,lying unprofessional. They make used cars sales people from the 90's look honest. SCUM."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted May-13-2013

"I found this website on Cnet.com and I thought that this would be a trustworthy and creditable site, however I was completely wrong. I placed my order just fine and when it came time to verify my order with the company the representative Allen was very polite in the beginning, and when I declined the extra battery package he was offering Allen turned very rude and tried to tease me by telling me to enjoy my 2-4 week delivery time. I called to complain about the employee named Allen, and they seemed to not even care. It has been a week since I verified my order now and I still haven't received a shipment confirmation which is supposed to take 3-4 days after placing my order. I have been on hold for over 30 minutes now just to check my order and when I get someone back on the phone I will just cancel my order because I am getting the runaround. I have talked to three service representatives and nobody can seem to help me with my order status.

I finally got through and when I did I canceled my order. They said I should be getting an email to confirm my cancellation but I haven't received that yet. After I placed the above review I got a call from Roger who works at Bestpricephoto.com. He was polite unlike the other people that I encountered, and even begged me to change my review on here because he knows that it makes their company look bad. He tried throwing in free shipping, a camera bag, lens filters, a memory card and the replacement battery pack that they try to get you to purchase when you call to confirm your order. I refused, the headache and frustration caused by their rudeness and un-professionalism will be noted here. "

comment! report?

Is this review?… Helpful Cool Share

4/5

posted May-10-2013

"This company has terrible communication. I placed my order for a Canon EOS 7D on May 8th and only received two emails, one stating that my order was processed, the second stating that my order had been charged. There is no order number, no invoice number, no shipping tracking number. I called today since I ordered overnight and was told I would receive my camera today which I did not. I have read some blistering reviews on other sites about this company and have a very bad feeling. If I don't receive my camera tomorrow I will call and write my CC company to reverse this charge. I have already contacted my brother who is an attorney and he is standing by waiting to see if I receive my order and what I paid for. If I receive everything, I will write a favorable review. If not, then I will get my money back either way since I have a great relationship with my bank.


UPDATE:
I just called back twice. The first time I called the rep quickly told me that my order would arrive Tuesday. I called back again and the next rep said that my order had already shipped and that was all he could tell me. He either couldn't or wouldn't give me a tracking number. He suggested I call back tomorrow which I certainly will do. I am very disappointed.

NEW UPDATE
I received a call from Roger today. Actually Roger and I spoke 3 times today. I must say this without compulsion or without a doubt. If Best Price Photo invested in their customer service and communication more, they would blow up. If they could clone Roger, they would be huge. Roger was a man of his word. Roger refunded the shipping charges AND sent me everything that I requested. I can't wait to receive my shipment to make sure but right now I am definitely increasing my satisfaction rating. I will reserve the 5 Stars for until I receive the shipment. However, for now I am pleased to know that I have communicated with a true man of his word.

**FINAL UPDATE**
Today I received my brand new Canon EOS 7D and everything that I had ordered. I again state that Roger Walker is a man of his word. I have read some disparaging reviews from other users and can only hope that future customers have my "post phone call with Roger" experience. My "PR" or Post-Roger experience was what any user would hope for. Every customer deserves this experience every single time. Every user needs to feel the sense of value of purchase that I feel now. Roger promised me that my shipment would arrive by Friday of this week. Guess what, it arrived today!! Roger is one who will over deliver on what he promises. Last I checked, I still had not received my refunded over-night shipping charges but I believe Roger and trust that I will receive it this week. Don't be afraid to purchase from this company...At the first sign of trouble, call and ask to speak directly with Roger...You won't be sorry.

Elliott"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted May-09-2013

"I order the nikon d3100 about a week ago, and i receive the website call to give them the high rating in reseller rating website in the exchange of a high tech memory card or spped shipping. They have promise i will get my camera by Wednesday. yesterday i called your verification department. He promised me to email the tracking number an hour later. i didn't get any info about the shipping. I called the your website number at your office hour, but no answer at all.

The online shopping is about building the trust between customers and the merchant. If you guys working in best price photo continue to doing this kind of business, your business would not last long and you will get the lawsuit very soon. I checked other rating website saying bestpricephoto is a scam and it tells many bad experience with you, which makes me wonder if best price photo website is a fraud since you have cheated so many.

If people in best price photo have any self-conciousness and morality, stop doing the cheating people business and fix your problem!!"

comment! report?

Is this review?… Helpful Cool Share

4/5

posted May-09-2013

"It is the best online shopping site for all camera's and its accessories. The staff are so efficient and supportive."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-07-2013

"I love this company. Great customer service. very good prices."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-06-2013

"Easy to check out, great prices."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted May-03-2013

"I ordered a camera two weeks ago from BestPricePhoto, got a confirmation e-mail that said they usually ship within 72 hours, and then nothing for two weeks. My credit card was not charged so I called them asking what happened to my order. The customer rep was unbelievably rude, I've never encounter anything like that, he did not offer any greatings, interrupted what I was saying, shouted at me, I just could not go through. Finally I found out that they did not have my camera in stock and it is on back order. More shouting when I asked why wasn't I notified. I cancelled the order and hopefully my credit card will not be charged, but I will never deal with them again."

comment! report?

Is this review?… Helpful Cool Share

4/5

posted May-02-2013

"i ordered a canon rebel T3i from this site because they had the cheapest price on the Internet and they offered free shipping and no tax. a day after i placed the order for $484 i recieved an email from them saying that i had to call to confirm my order so i did and the guy on the other end tried to get me to upgrade to a usa made camera instead of the import one i had apparently ordered even when it said nothing about it being an import on the link to the camera. after i refused he seemed annoyed and i hung up. a day after that i received an order saying my item had shipped from new york which is where there headquarters are located.

so far i haven't had any significant problems with this site but i've read a lot of bad reviews about them from other sites saying awful things about this site. my camera is supposed to arrive on May 8th 2013.
if anything is missing or broken i will call them and if they give me any problems i will return the camera and order it from another site. "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-02-2013

"Great price, good selection, I would use them again."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-01-2013

"I searched for a great deal of time to find the camera I wanted and could not find it in the stores to purchase. I did find it on the BestPricePhoto.com website and for a considerable amount less money! I was very impressed when a representative from the store called to confirm my order and then was able to give me further information about the particular camera I was purchasing. I was advised as to which accessories would work the best with my camera. I am really excited to receive my camera and thrilled with the low cost!"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-01-2013

"These guys are great, they had the product I needed at the best price of any site I went to. The website was really easy to use and the customer service team was great!!!"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-01-2013

"I ordered a Canon PowerShot SX260 camera from BestPricePhoto (BPP) and have been real happy with their prompt service and great price. If you are in the market for a camera, I strongly recommend you review what BPP has to offer before you buy from any other supplier. "

comment! report?

Is this review?… Helpful Cool Share