5/5

posted Jun-11-2013

"Updated my Review thanks to Roger's Recovery and extra effort to get my daughter's camera shipped via express."

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5/5

posted Jun-06-2013

"Best price on line, good customer service."

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4/5

posted Jun-06-2013

"I ordered a Canon G-15 camera, i got a bargain of a deal, it took almost 3 weeks until it was shipped; however, it sometimes pays to be patient in order to get a bargain. I got what i ordered, for the price originally listed. Thanks allot Best Price Photo"

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5/5

posted Jun-06-2013

"Good customer service. Good price!"

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1/5

posted Jun-05-2013

"On May 4th I ordered a camera from Best Price Photo along with a 3 year warranty (web special / free accidental damage with 3 year warranty purchase) and the order immediately came through to my email, though the invoice did not reflect the warranty upgrade. On May 5th I received a call and was pressured to buy extra batteries as the battery in the camera was only a “demo battery” (not true). I fell for it, and asked about the warranty upgrade and was told that my invoice would be fixed to reflect that. I did get an email saying my credit card had been charged but there was no amount or itemization. My credit card account showed a higher charge than what I had agreed to pay. At this point I started feeling queasy, called the company (and discovered customer service is not open during all sales hours), did some additional research on them, and sent an email cancelling everything within a few hours of the transaction. I also called first thing Monday (May 6) morning to verbally cancel; the discussion followed up with an email on my part asking for a confirmation. I was polite, but was treated rudely, yelled at and told that it would take 2-3 weeks to get my money back (because the actual charge had not gone through, the cancellation *could* have been immediate). A dispute was filed with my credit card company. On May 31st I received my first confirmation that the order was canceled and a refund would be forthcoming, which posted to my acct on June 4. I make a lot of internet purchases and rarely have a problem; typically my customer service experience is better with online vendors than store-front retailers. This experience was in no way worth the $20 I would have saved on the camera, assuming it was not grey market and the warranty was actually worth something which would be big assumptions.

EDIT. Within minutes of posting this review I got a call from "Roger" expressing surprise that I would post a negative review since I got my money back. However, I did not recieve a SINGLE response to several post-cancellation emails requesting a verification that my order was, in fact, cancelled and was not notified until nearly a month later, only after I filed a credit card dispute. It would not have taken much effort on their part to prevent me from posting a negative review. I was offered (by Roger) a free warranty if I amended my review in a more positive light. I declined. I was told to go buy my camera at another store; Actually, I did just that about a month ago for $20 more and am very pleased. I also bought the warranty from the place the camera mfg. recommended when I registered my purchase. "

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5/5

posted Jun-05-2013

"They provided good customer service and even phoned us to verify the accuracy of our order. They had the best price we could find for the camera we wanted."

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5/5

posted Jun-04-2013

"Great customer service, didn't have the color camera I wanted so got a free upgrade and camera case."

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3/5

posted Jun-03-2013

"06.05.13 Best price Photo has contacted me and provided a prepaid shipping label to exchange the camera. They were responsive to my concerns and considerate.

06.03.13 Best Price Photo.com has not provided the warranty / exchange that they committed to. The camera purchas was only 21 days ( from date of Invoice ) into their 30 publishced warranty.

Contact, with difficulty, has been made several times without satisfaction

"

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5/5

posted Jun-03-2013

"Quick response/upgraded options. Good prices on a Nikon point & shoot."

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4/5

posted Jun-03-2013

"Found that they had some of the best prices on the camera I was looking for! Just waiting for the shipment so I can test this camera out! "

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5/5

posted Jun-03-2013

"Great customer service, prompt attention to my order, great prices!"

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5/5

posted Jun-03-2013

"Quick customer response and follow up."

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5/5

posted May-30-2013

"Great customer service and I got a call immediately to confirm the oerder and verifying the shipping and billing address."

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5/5

posted May-29-2013

"costomer service is very good and halpfull"

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5/5

posted May-29-2013

"Good customer service and the camera we wanted at the best price! "

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