1/5

posted Feb-08-2012

"In October I purchased a television from BestBuy.com. It arrived damaged. I was told initially that it would be replaced and that someone would contact me. However, upon calling to schedule a time to return the television (it had to be shipped back via UPS) I was told that they would not replace the television. I spoke with several people both at BestBuy.com and in the local store, all of whom essentially told me tough luck, deal with it. The most absurd part of this is that the television was only around $400 which is about a tenth or less of what I generally spend at Best Buy each year, which they can easily see from my Best Buy credit card. However, because they are determined to get their profit on that $400 television, I will not shop at Best Buy again. This does not seem like intelligent decision-making."

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1/5

posted Feb-04-2012

"I ordered a tv on dec. 24. They told me there were technical issues with their website, so i had to wait for this tv. I waited 2.5 weeks. I called them constantly about this tv. It seemed like they were just out of stock and stalling customers to make more $. When they finally had tv's in stock, they sent my TV to the wrong address. After arguing with them for weeks, they pretty much told me to F off. I called Purolator with the info needed to track my TV. They told me Bestbuy had sent it with another name and address. Bestbuy somehow merged the billing address with the shipping address. I called Bestbuy over and over about their mistake. They kept telling me they didn't make a mistake. The TV was ordered on Dec. 24. It arrived at the Billing address instead of the shipping address around Jan 24. The Purolator shipper told me he is "not taking this tv anywhere else". So.. I signed it and brought it in. Their mistake:
Billing address:
abc xyz street Southwest
calgary, ab, t3k2n5

Shipping address:
#123-3456 789 street Southeast
calgary, ab, w9s9s9

Best buy shipped it to:
#123 xyz street Southwest
calgary, ab, t3k2n5
(also with the wrong name. A name that doesn't exist)
After boxing day, this tv (apparently worth $899.99) suddenly dropped to a permanent price of $599.99. Very fishy.
My conclusion, BOYCOTT BESTBUY. SHOP AT STAPLES OR SOMEWHERE WITH BETTER CUSTOMER SERVICE!

response after i was forced to take the tv:
A COUPLE OUT OF THE 33 EMAILS BETWEEN ME AND BESTBUY
We are sorry to hear that you have not received your online order. It is apparent that numerous times you have been notified by agents that information that you have provided us with regarding the shipping address is incorrect. When inputting your information during the checkout process always be sure to double check that what you have provided us with is correct. Due to the fact that information on the form is incorrect as you have notified us of, there is nothing that we can do to have it re-shipped to an alternate address aside from you replacing the order with the correct details. Please note that we only deliver things to the adresses that we are provided with, we do our best to have your items to you in as timely a fashion as possible in accordance to the tools we have at our disposal. At this point in time you either need to re-order the item and have it shipped to the appropriate address or simply wait for the funds to be recredited to your card-which will happen when the item is successfully received back at the warehouse.

We apologize for any inconvenience this has caused.
---------------------------
Dear MR. X,
I sincerely apoligize for the inconvience this order has cause you. Once the order was delivered to you may I suggest that you should have not accepted it. Unfortunatley it seems had the info corrected as per puralators own tracking. Again with my sincere apologies to this situaton being such an inconvience to you.
Yours Truly,
Kevin 66409
Best Buy Service Agent

IF BESTBUY EVER MAKES A MISTAKE ON YOUR ORDER, THEY WILL NOT FIX THEIR MISTAKE! BESTBUY SHOULD DO AN IQ TEST BEFORE HIRING THESE UNEDUCATED EMPLOYEE'S."

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5/5

posted Feb-03-2012

"First off, I should note that I am not technologically savvy AT. ALL.
I normally buy TV's by seeing which display calls out to me the most while walking around the floor. Unfortunately, this process left me with a $800 TV that fizzled out and just refused to turn on one day. Boo.
So the next time around, I was determined to select a TV based on some actual knowledge of the stuff. One of their customer service reps spent a good 45 minutes or so walking around with me to explain the different TVs, asking what kind of things I'd most use it for (movies, TV, etc.). In the end, I walked away with a plasma TV larger than my previous one for only $400. I really like the quality of it when I watch TV and, most importantly, it turns on.
I can only speak on my experience, but I've had a really great one with Best Buy - and would definitely go bug them to walk me through the purchasing process of other more technological household purchases (computers, etc.). "

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1/5

posted Jan-25-2012

"Horrible customer service - I bought a laptop that set a piece of paper on fire, while under warranty. Thankfully my house did not burn down. The Geek Squad said they had to "replicate" the issue - they didn't test the temperature for overheating, they tried to set a piece of paper on fire. Really. Then told me it was impossible that my computer did this.

When I rated the Geek Squad service the lowest rating, someone from the actual store called me - they don't monitor the stores service, they let the store do it themselves. No wonder the service is horrible. The Geek Squad manager left a message and never bothered to call me back.
"

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1/5

posted Jan-24-2012

"I placed an order Dec 8th, seemingly a simply order for ink. OMG that nightmare still will not end. They have charged my account multiple times for the order. I requested to cancel the order right away after I ordered it and it said it shipped opps Mail order rule it did not. And was not going to ship for another 3 weeks. I tried to cancel the order within 24 hours they refused to let me. Ooops again against the mail order rule. So I wait for the order. Needless to say they repeatedly charged my checking account over and over for this order. Then made multiple attempts at promises that this has never happened before and that they would correct it. Mean while they jacked up my checking account. Promises made were for best buy gift cards and promises of the credits to be returned to begin with. Nothing now crickets. I am thinking about a law suit. Has anyone else had issues with Best buy and they over charging there credit cards and then just ignoring you. I have letters to the Attorney Generals office and BBB waiting on responses now from them they have to respond to them. But curious if there is more to this than is being said by anyone. If you have had issues with getting your money back please post as I am inquiring with an attorney tomorrow to see what my options are."

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1/5

posted Jan-20-2012

"NEVER AGAIN!!!!!!!!
Best Buy s/b renamed Worst Buy."

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5/5

posted Jan-20-2012

"I don't have any complaints for this store at all. I've been buying stuff from Best Buy.com for 2 years now. And everything has always worked out smoothly. I think it's because I only buy small things from there. Like a dvd or a music cd. Everything I've ordered comes exactly the day they said it would come. Unless it's backordered. Great experience."

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1/5

posted Jan-19-2012

"Beware of their Online Order System!

I purchased a tv online. After I accepted the order, the lower checkout price was replaced by the original "full" price. (The lower price showed until AFTER the order was confirmed) This amount (an excess $1,500) was also charged to my card.

When I called back they agreed the pricing was incorrect but indicated the Credit Dept. would get back to me within "2 hours to several days" to address the issue. I cancelled the order.

If I hadn't checked, they'd have kept my money. They've lost a long time customer."

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1/5

posted Jan-11-2012

"im just speechless about best buy. the customer service people are rude. i feel so bad when i walk out the store. definitely not returning."

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1/5

posted Jan-11-2012

"Took over a month to receive my TV, had to call them 5-6 times and wait on hold for 1-2 hours everytime. There customer support people are beyond stupid, one tells u one thing, another tells u another.. its clear there just guessing. I will avoid "best" buy like the plaque from now on, and if you were smart you would too. If you factor in the time spent dealing with customer support I spent $500 on a $300 tv. not the best buy. "

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