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Stores > batterybay.net / Xell Telecom
  • batterybay.net

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Rm38, Cheung Ning Center, Sai Lau Kok Road, Tsuen Wan, NT, Hong Kong
    • Contact: sales@batterybay.net
    • Phone: 852-24990002
    • Customer Support: 852-24990002
    • Business Hours: 11:00am - 7:00pm Mon-Fri
    • Fax: 852-24990012

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review batterybay.net / Xell Telecom by clicking a star below.
Rating 2/10
1/5
2017-01-28

Ripped off by batterybay.net

"On 08.01.2017 ordered a Battery for Samsung GT-P8110, GTP8110-HA32ARB, SP3496A8H, Samsung SP3496A8H(1S2P) for $52.69 + $3.99 shipping cost, Grand Total $56.68. Battery bay HK deducted $77.52 from my account 11.01.2017.
I filled out the online form for a tracking code 4 times, contacted sales@batterybay.net twice and their customer service department once to get a tracking code and to query the extra cost and to obtain tracking code. I received no response from batterybay however did receive a bogus email from a Patricia, supposedly from Australia Post, with tracking code information on a package that was unable to be delivered. I clicked on the information button and received a severe trojan virus.
I have initiated a transaction dispute with my bank and have had to replace my master card.
Unfortunately when I did a quick review check, good reviews outweighed negative ones; I only wish I'd found this site earlier.
I would NEVER recommend anyone buy from battery bay, and whenever the opportunity arises I will be voicing my disdain for their appalling service and rip off tactics.
"

This review was modified by Rommell12 on January 28 2017 03:45:02 PM


Rating 2/10
1/5
2015-02-26

"Paid huge surcharge to get DHL shipping, got email FIVE days after order claiming it shipped but no DHL tracking. Little prick refuses to provide DHL tracking number after multiple requests. Lodged claim with Paypal and awaiting a response. Will do a bank charge back if I have to."

This review was modified by RickM63 on January 29 2017 07:19:10 PM

Rating 2/10
1/5
2015-01-10

"NEVER do business directly with any company in China / PRC, not even if you buy with a credit card. Mainland Chinese companies are run by thieves, and the credit card companies are too gutless to do chargebacks. Red China is a black hole when it comes to your money.

If you buy anything made or from China, ONLY do it through third parties. Let THEM take the risk, not you.
"

This review was modified by A.Smith on January 29 2017 07:19:18 PM

Rating 2/10
1/5
2014-11-07

"This company is worthless . Don't wast your money buying here. Battery lost in shipping from them and its my problem. Customer service doesn't exist at batterybay."

This review was modified by bwingert on January 29 2017 07:19:22 PM

Rating 2/10
1/5
2014-10-09

"DO NOT USE...BENNY IS A SCAMMER...ESPECIALLY IF YOU ARE FROM AUSTRALIA....DO NOT USE....HE RIPPED ME OFF FOR TWO BATTERIES $122 AU.....AND WON'T RETURN FUNDS.

BENNY SEND LOTS OF EMAILS WITH PROMISES TO REFUND ..NOTHING...SCAMMER.
"

This review was modified by lipo60 on January 29 2017 07:19:31 PM

Rating 2/10
1/5
2014-02-11

"Stay away from this seller! Its a Scam ! Don't buy anything from them, you will not receive your product!!! They will promise that order will be shipped soon and BLa-Bla-Bla for weeks, but end up never sending it, so go and buy from another company , better in USA. ..."

This review was modified by Bill_don on January 29 2017 07:19:35 PM

Rating 10/10
5/5
2013-08-09

"Good so far. Will surely buy from you again."

This review was modified by Fairooz-Moosa on August 09 2013 08:58:52 PM

Rating 2/10
1/5
2013-08-08

"A word of warning to potential customers. DO NOT BUY FROM BATTERYBAY. They are cheats and are a scam. I bought a number of items and as soon as I made payment, I was told that they had to cancel my order. My money was never refunded and they never provided a reason to why my order was cancelled.

Stay away if you do not want to be cheated.
"

This review was modified by rdger0101 on January 29 2017 07:19:45 PM

Rating 2/10
1/5
2013-06-03

"why is it I only check for reviews after I experience a problem? Stupid! Beware that batterbay.net is really xell out of hong kong. 14 day shipping means what? It's 3 weeks and still no battery. And a slam on USBank...they won't dispute a CC charge unless it's over $50."

This review was modified by justUseAmazon on January 29 2017 07:19:53 PM

Rating 2/10
1/5
2013-04-10

"I ordered 2 pairs of Sony MH1C earbuds on Feb. 25 and received some cheap MH650 substitutes 6 weeks later on April 9th. Their websites are barely functional as they don't recognize when they process a payment and their online tech support always says "offline" I was also lied to by their representatives about the shipping dates on two different occasions. I've never had an experience like this with any online transaction since the early days of eBay (2005)and I deal with all kinds of online vendors."

This review was modified by jared306 on January 29 2017 07:19:58 PM

Rating 2/10
1/5
2012-12-14

"guys do not order from here, been 6 weeks, paid full shipping costs to get an xperia play extended battery and they keep telling me its coming, never got a tracking number either with fastest delivery option, 45 bucks down the drain, move on, dont waste your time or just throw your money out the window. "

This review was modified by dansan01 on January 29 2017 07:20:03 PM

Rating 2/10
1/5
2012-12-05

"I wish I had read these reviews before I spent money on batteries from this company. They sent me two batteries, one does not charge up. I sent them an email, and they responded that I could send it back (to HONG KONG from the US) for a replacement at MY EXPENSE. When I balked at that, they said they would reimburse me $2-$3 for shipping. Well, shipping is more like $16. I bought from them because they were the cheapest, but paying an additional $16 would make them the most expensive! After telling them that paying $16 to ship a defective item that THEY sent to ME was unacceptable, they told me that I could not "prove" I have a defective battery, and they could not help me. They got me, I am a battery scammer, going through all of this trouble to score a new battery...bwahaha (sarcasm). I will NEVER do business with this company again, and neither should YOU!! They need a course in good customer service, you SEND A POSTAGE LABEL TO THE CUSTOMER FOR A RETURN! Or you REIMBURSE THEM FOR THE FULL AMOUNT."

This review was modified by blackster13 on January 29 2017 07:20:11 PM

Rating 2/10
1/5
2012-11-06

"Placed n order on 10/18/12 n to date my order was never delivered Customer service is poor with lots of poor excuses as to why my order has not been delivered!."

This review was modified by WildCountry on January 29 2017 07:20:23 PM

Rating 2/10
1/5
2012-11-05

"Not good. Nearly a month and still no delivery. 15 days before they even started the shipping process. I will likely have to give up on this delivery and order from somewhere else."

This review was modified by RastaToo on January 29 2017 07:20:32 PM

Rating 4/10
2/5
2012-10-23

"Ordered battery on 10-01-2012, still as of 10-23-2012 still no battery. Websight said 14 day shipping, but it has been over 3 weeks. E-mail custumer support which told me 30 days. Far cry from 14 day on websight. If you need your product Do Not order from these guys. I have put in a claim with paypal asking for a refund.
From:
Batterybay.net (sales@batterybay.net)

Sent:
Fri 10/12/12 3:26 AM

To:
fwtex1@hotmail.com


To our customer,

The item was sent on 7 Oct. Delivery would take 4-21 days. Please wait with
patient and thanks for your order on Batterybay.net. Have a nice day.

----- Original Message -----
From:
To:
Sent: Thursday, October 11, 2012 9:17 PM
Subject: Volusion Live Chat - when you were offline


order #31962, status please
The item was sent on 3 Oct. Delivery would take 4-21 days. Please wait with patient and thanks for your order on Batterybay.net. Have a nice day.



just recvd today 10/24/2012
"

This review was modified by DonnellParish on October 24 2012 06:40:50 PM

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