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Stores > AmericanMuscle.com
  • AmericanMuscle. AmericanMuscle.com Elite Status
    • Address: 7 LEE BLVD
    • Contact: support@americanmuscle.com
    • Phone: 1-866-727-1266
    • Customer Support: 1-866-727-1266
    • Business Hours: Monday-Friday: 9AM-9PM EST Saturdays: 10AM-4PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.42/10 5.42/10
    Chance of future purchase: Rating 9.63/10 9.63/10
    Shipping & packaging: Rating 3.00/10 3.00/10
    Customer service: Rating 1.67/10 1.67/10
    Return/Replacement policy: Rating 2.50/10 2.50/10
Voice your opinion! Review AmericanMuscle.com by clicking a star below.
Rating 2/10
1/5
2017-03-22

VERY poor customer service

"Ordered 1" spacers for my 99 mustang cobra arrived past arrival day due to the weather in the east coast so I understand when thing are out of ones control you cant do nothing but wait.
When they did arrive i got off of work early to go install them when I noticed one was damaged right out the box i called to notify American muscle they said they would send me another one as soon as i sent my damaged one back and that the fastest they could do was 5 days I asked him if it can be set it up to get here faster than that since I had waited over a week and now was going to wait another week, customer service representative said let me talk to my supervisor to see if we can do it faster after being placed on hold for over 5 min he came back on the line and started to give me instructions on how to send the old ones back I was under the impression that he was able to do faster than 5 business days will i did as he asked went out of my way to have ups send it back. Today 3/22/17 I received an email notifying me that I will be getting them on 3/29/17.
This is why i will never shop here I was going to also order my borla atak from them but will not they do not know the true meaning of customer service and a positive customer experience
"

This review was modified by Mustangcobra 99 on March 24 2017 09:45:01 PM

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Verified Customer
Rating 4/10
2/5
2017-03-22

Free Shipping?? not likely!!!!

"114 dollar order, 76 dollar shipping......that is outrageous. Try US Postal Ground, it saves the potential customer money......why should I shop here in the future???"

This review was modified by CoolGreyBobolink on March 24 2017 09:15:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

AM makes it easy!

"Love the installment plan, makes it easy for a blue collar like me to get what I need and for a great deal too! Will def do business again!"

This review was modified by SpiroDiscoBallDingo on March 24 2017 09:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

"very informative website "

This review was modified by MistyRoseMacaw on March 24 2017 07:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

Great Website

"It is really easy to order things to upgrade my 2017 Mustang GT PP."

This review was modified by ChartreuseSquirrel on March 24 2017 07:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

Fixing it up!

"Great experience as usual. "

This review was modified by MediumAquamarineGull on March 24 2017 07:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

"Quick delivery and always satisfied"

This review was modified by TaupeGrayWoodpecker on March 24 2017 07:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

Partsfortheoldlady

"Ease of ordering and what I needed."

This review was modified by BlondAphid on March 24 2017 07:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

"other than only shipping 3 tires my last order very happy."

This review was modified by OchreOx on March 24 2017 06:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

BDBLK 1

"its always great dealing with your people you always have really cool **** for my stang."

This review was modified by LightPastelPurpleAngelfish on March 24 2017 05:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

pony up

"you guys at american muscle have everything i need at reasonable prices its a true one stop shopping experience for my pony.. THANK YOU"

This review was modified by PearlAquaRobin on March 24 2017 05:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

Righteous!

"Righteous! Glad I saw this!"

This review was modified by LavenderScorpion on March 24 2017 05:00:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

Starter Project with my Old man

"My first car is a 1984 Mustang and I couldn't be happier with the interface of this site. "

This review was modified by PaleRobinEggBlueRooster on March 24 2017 04:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

EASY, QUICK, RELIABLE, & GOOD QUALITY

"Always quick and painless"

This review was modified by TerraCottaZorilla on March 24 2017 03:45:02 PM

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Verified Customer
Rating 4/10
2/5
2017-03-22

"Some of the prompts should be made bolder. For example "continue shopping"is close to microscopic. Why is the check square for billing address so small? I recommend the fonts for important fields be more noticeable. My order was delayed because I did see the billing address change prompt. For security reasons my order would not be filled for 36-72 hours.Why not ask the question: Use same billing address as shipping...YES or NO? Be"

This review was modified by LightCarminePinkOribi on March 24 2017 03:30:02 PM

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