Sports & Outdoors
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"This store was less then helpful with a return forwarding me contact Keen to get my shoes replaced. Keens policy is to work with the reseller per the website link the altrec.com customer services forwarded me.I am unsure if they are unable to read there, but it says blatantly work with the reseller first at last effort Keen will replace the shoes if the reseller can not. This seems like a small fly by night operation. They also have loudest call center I heard in sometime where I was asked to repeat myself because she could not hear me over the noise. I would suggest avoiding this place and try and get Your Keen shoes somewhere else. After talking with the Keen rep on the phone she wanted to tell me to contact them at first but I told her my whole ordeal and she was happy to start the process to get them replaced. "
"Ordered two coats and returned one the day after receiving it. Altrec refuses to process my return or credit my bank account. Further, they do not respond to any email communication. Bottom line, do NOT do business with Altrec. I will never purchase from this business ever again. "
"I ordered a coat from Altrec in December. When it arrived I found that it was too small. I returned it on 12/31/2009. My account page for this ordered says that "all items have been returned". My return page for this order says that "your return is in process". That is what it has said for weeks. I have yet to received a credit for the return. When I call customer service they say that there is no way to tell if the item has been returned until after it has been processed. Sounds to me like a big run around. Buy at your own risk. "
"I recently made a purchase at Altrec.com and two of the items I received were incorrect and another one appeared to be used. When I tried to resolve this issue with Customer Service via their online chat system, they ignored my request to replace the incorrect items with the correct ones and cut off the chat. I have sent several additional inquiries about this issue, but I have not received a single response from their Customer Service. At this point, I've given up on getting the products that I actually ordered.I do not recommend ordering from this company because it's unlikely that you'll get the products that you actually ordered and their customer service representatives definitely won't rectify the situation."
"I ordered a pair of Acorn slippers for my granddaughter. Website stated that the item would be shipped on the next business day. It was 4 days before the item shipped. I did receive the item one week after I ordered it, but it took them a long time to get a tracking number to me. I called them a couple of times and each time they said the item wasn't shipped yet but it was pending. I don't object to how long it took but I wish the website would not promise to ship the order on the next business day. I had never bought anything from them before and was a little leery when they took so long to ship. "
"I ordered Columbia Galaxy pants though Amazon but sold by Altrec.com and ended up never getting them!After a week of not getting a tracking number I started to call Altrec. Day after day I was getting different stories that always were ending by "Your package will ship tomorrow"! Finally, I had no choice but to cancel the order and buy pants in the store since the trip I bought them for was scheduled in a couple days. My husband ordered his pants from backcountry.com and got them in 2 days! That is the service for paying for! So, WATCH OUT for your trip deadline.... This pants might don't get on time despite any delivery estimates..."
"Ordered 2 snowboarding jackets from them on sale. They shipped the next day and I received both jackets in 3 days after the ship date. They were packaged in a plastic bag which was expected. I didn't like one of them so I returned it. The return process was easy and painless. You only need to print the return packing slip online and include it with the shipment. I paid for the return shipping of course. When they received the return, it took them no more than 2 days to credit my account.Very happy experience with them."
"Altrec's online outlet store offers great price for brand name outdoor gears. Overall, it's a great online store, easy to navigate, offers zoomed images, detailed specs of the products, and live help! My order was shipped on the 2nd business day by Fedex after the day of purchase!"
"I ordered the North Face TKA 200 Full Zip Fleece Jacket when there was a 26% off promotion code available. I spoke to a customer service rep prior to ordering it, and he was very polite. Shipping was free, and Altrec shipped the jacket via USPS 2 days after my order. They also provided a tracking number. I received the package 3 days later.I am very happy with my purchase and my experience with Altrec. I will definitely do business with them again."
"Ordered a Burton DJ bag from here. I received the bag in 3 days. Tracking # and processing was provided the following day. As stated earlier, detailed instructions are provied for a RMA (if you wish to do so) in the invoice, which I found quite unique."
"I purchased a North Face Redpoint Optimus jacket from Altrec. They priced matched another retailer's cheaper price with their great price match plus policy. The price match was quick and I wasn't sent through any loopholes about the policy, a rare occurrence with other stores and "price match policies." The CSR was kind and directed me through the purchase quickly.My order was also shipped free via USPS. The website said it would take up to a week to arrive, but the jacket was shipped via USPS Priority Mail (the jacket compressed into a fairly small size, so I'm not sure if the same shipping method applies to larger items) and arrived from Oregon to Maryland (across the country) in two days. I ordered Monday night and received it Thursday afternoon. Very quick for a cross-country purchase from my experiences.The jacket arrived nicely packed still inside it's plastic wrap. It is exactly what I expected and am very satisfied with my purchase. They also included easy return instructions, but I doubt I will be needing that.Altrec will be my number one choice for future outerwear purchases!"
"Great selection, fast shipping! Will definitely look into buying more products from this site."
"Very dependable merchant with excellent selections of top merchandise and up to date inventory control. Good customer service, products returns are painless using an online system that generates your return label and they even pick up the return postage. I would order from them any time with no qualms."
"Great gear at a great price. Very good customer service. I would definitely use them again"
"Very fast service: ordered on Friday (through amazon.com), received item on Tuesday. Product description was very accurate, right down to a note that said the item ran a little small."
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