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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.91/10 6.91/10
    Chance of future purchase: Rating 4.75/10 4.75/10
    Shipping & packaging: Rating 4.61/10 4.61/10
    Customer service: Rating 4.00/10 4.00/10
    Return/Replacement policy: Rating 3.65/10 3.65/10

2,316 Customer Reviews

Rating 10/10
5/5
modified review posted

"I ordered a micro-wave and range. Both arrived on time and undamaged. I would buy from AJ Madison again."


Rating 4/10
2/5
modified review posted

"I have still not received my washer, going on 3 weeks. I waited till washer was back in stock and ordered. After seven days of no shipping confirmation I called only to be told that the washers on hand was only for immediate shipment, which would have resulted in shipping charges. I purchased the washer with free shipping. I am disappointed in the way this was handled. "


Rating 10/10
5/5
modified review posted

"Not only was the price very good but they delivered ahead of the estimate shown online. The delivery group was very good and careful with the unloading of the freezer. I was hesitant about ordering this online but it all turned out great."


Rating 4/10
2/5
modified review posted

"Was promised delivery on Friday and still have not received item or follow up call.
Next time I'll just do Sears..
"


Rating 10/10
5/5
modified review posted

"Prompt service and great delivery guys!"


Rating 4/10
2/5
modified review posted

"I ordered my dishwasher over a week ago and haven't heard a work on the status of shipping. I keep inputting my tracking number and it just says the order is in process. Meanwhile I am hand washing all my dishes. I am going to call to try to get more info but would love it if they just kept me posted rather than making me call in. "


Rating 10/10
5/5
modified review posted

"Prompt delivery! I love it!"


Rating 4/10
2/5
modified review posted

"While AJ Madison was very good at providing rock solid appliances at the best prices, I had a lot of trouble with their delivery service. I believe it was called HomeDirect and they did an incredibly poor job updating the shipping tracking. I did not hear on there whereabouts of my purchase or its expected delivery for about 2 weeks, to a point where I considered disputing the credit card charge. It took about 2 hours before I finally reached one of their customer service representatives; but after that it was smooth sailing. Delivery 2 days later."


Rating 10/10
5/5
modified review posted

"speedy delivery, great selection and great price"


Rating 10/10
5/5
modified review posted

"Fast, reliable service. Always dependable. "


Rating 6/10
3/5
modified review posted

"I ordered this mdse on July 14th 2014 and I have not received it yet. I am waiting for notification when it is to be delivered."


Rating 2/10
1/5
modified review posted

"Called and was told it was in stock and would ship immediately. Ordered the dishwasher. Called a day later and was told it was not in stock and would be in stock in a week to 10 days.
Why would you waste my time, piss me off, and get yourself another bad internet rating?
Lousy management!
"


Rating 10/10
5/5
modified review posted

"Easy ordering and fast/courteous delivery!"


Rating 10/10
5/5
modified review posted

"Item unavailable at a local retailer was available at AJ Madison. Competitive price, easy to order, quick delivery. Also received a courtesy call prior to delivery to verify my shipping address. Overall, pleased with this company and would recommend doing business with them."


Rating 2/10
1/5
modified review posted

"I've ordered an A/C unit over a month ago and still have not received it. The shipping company will not return my calls. Was suppose to have this unit over 2 weeks ago. Not happy at all. No one can give me an actually delivery time frame. The tracking system is never updated."


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