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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.91/10 6.91/10
    Chance of future purchase: Rating 4.75/10 4.75/10
    Shipping & packaging: Rating 4.61/10 4.61/10
    Customer service: Rating 4.00/10 4.00/10
    Return/Replacement policy: Rating 3.65/10 3.65/10

2,319 Customer Reviews

Rating 2/10
1/5
modified review posted

"After two weeks on order and me trying to find out why, they finally told me that they would not ship my washer (which was in stock) until the dryer I ordered came in also. They could not tell me when that would be, only that it would depend on allocation --- but at least three weeks and more than likely more than four. They told me that since I ordered them at the same time, they would only ship them at the same time. I could not believe it since my current washer was broken and I needed it now. They did not care!!!! I will never place an order at this company again. There is no customer service. It's not Burger King, you can not have it your way, only how they want to "service" you."


Rating 10/10
5/5
modified review posted

"The best price I could find, free delievery and dropped off when scheduled. "


Rating 8/10
4/5
modified review posted

"Our experience with AJ Madison was excellent. We made an efficient phone order and delivery was a day earlier than expected. The delivery company, however, was rude when setting up delivery. They were a day earlier than expected but told us that if we could not be there, they had no idea when they would be able to deliver the air conditioner. From other companies we usually can get some options. "


Rating 10/10
5/5
modified review posted

"I ordered a micro-wave and range. Both arrived on time and undamaged. I would buy from AJ Madison again."


Rating 4/10
2/5
modified review posted

"I have still not received my washer, going on 3 weeks. I waited till washer was back in stock and ordered. After seven days of no shipping confirmation I called only to be told that the washers on hand was only for immediate shipment, which would have resulted in shipping charges. I purchased the washer with free shipping. I am disappointed in the way this was handled. "


Rating 10/10
5/5
modified review posted

"Not only was the price very good but they delivered ahead of the estimate shown online. The delivery group was very good and careful with the unloading of the freezer. I was hesitant about ordering this online but it all turned out great."


Rating 4/10
2/5
modified review posted

"Was promised delivery on Friday and still have not received item or follow up call.
Next time I'll just do Sears..
"


Rating 10/10
5/5
modified review posted

"Prompt service and great delivery guys!"


Rating 4/10
2/5
modified review posted

"I ordered my dishwasher over a week ago and haven't heard a work on the status of shipping. I keep inputting my tracking number and it just says the order is in process. Meanwhile I am hand washing all my dishes. I am going to call to try to get more info but would love it if they just kept me posted rather than making me call in. "


Rating 10/10
5/5
modified review posted

"Prompt delivery! I love it!"


Rating 4/10
2/5
modified review posted

"While AJ Madison was very good at providing rock solid appliances at the best prices, I had a lot of trouble with their delivery service. I believe it was called HomeDirect and they did an incredibly poor job updating the shipping tracking. I did not hear on there whereabouts of my purchase or its expected delivery for about 2 weeks, to a point where I considered disputing the credit card charge. It took about 2 hours before I finally reached one of their customer service representatives; but after that it was smooth sailing. Delivery 2 days later."


Rating 10/10
5/5
modified review posted

"speedy delivery, great selection and great price"


Rating 10/10
5/5
modified review posted

"Fast, reliable service. Always dependable. "


Rating 6/10
3/5
modified review posted

"I ordered this mdse on July 14th 2014 and I have not received it yet. I am waiting for notification when it is to be delivered."


Rating 2/10
1/5
modified review posted

"Called and was told it was in stock and would ship immediately. Ordered the dishwasher. Called a day later and was told it was not in stock and would be in stock in a week to 10 days.
Why would you waste my time, piss me off, and get yourself another bad internet rating?
Lousy management!
"


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