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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.10/10 7.10/10
    Chance of future purchase: Rating 4.49/10 4.49/10
    Shipping & packaging: Rating 3.85/10 3.85/10
    Customer service: Rating 3.13/10 3.13/10
    Return/Replacement policy: Rating 3.06/10 3.06/10

3,146 Customer Reviews

Rating 6/10
3/5
modified review posted

"waiting for del 2 weeks and counting"


Rating 8/10
4/5
modified review posted

"I feel like I'm getting a great deal on our new fridge...if it ever ships. Though no fault of AJ Madison, our order will not ship until December due to it being on nationwide back order with the manufacturer. I do appreciate AJ Madison offering to allow us to switch to a similar available item, although I would rather wait for what I ordered."


Rating 2/10
1/5
modified review posted

"AJ MADISON blew it. I placed an order for a refrigerator on a Sunday and was promised a Wednesday delivery. When I called on Tuesday evening to confirmed, I was assured that the delivery folks would call on Weds. morning with a delivery hour. On Weds. morning we were informed that the product was out of stock and that it would be at least two weeks before they could get one. Unacceptable, unprofessional, and irresponsible. We've had decent experiences with them in the past but this was a nightmare. We went to Mr Jay instead. Quick delivery, efficient installation. "


Rating 2/10
1/5
modified review posted

"The wrong one. The one I ordered was the ELO5. it's Dimensions are 30" wide and 20" in depth. I researched these to replace the one I have. The one I recived is 23 3/4" wide and 20" in depth. the depth is fine. There is no way I can use the one I recived, SEL03. "


Rating 10/10
5/5
modified review posted

"Very satisfied . Quick service exactly what I ordered. Excellent packaging and communication as to where my package was in the delivery process"


Rating 4/10
2/5
modified review posted

"I had to help the deliver person get the 180 lb. oven out of the truck. He had no cart to bring it to the front door, so I had to help him carry it over a 100 ft. to my house.
Said it would have cost me $160 more if he had to use a lift gate. Unbelievable.
P.S. I am a senior with neck and back issues and I was so shocked, that I didn't have time to think that I shouldn't have done it.
"


Rating 10/10
5/5
modified review posted

"The delivery team was FANTASTIC!"


Rating 4/10
2/5
modified review posted

"Only two of three items have been delivered. It's been nearly a week and they can't find the third item in their warehouse. Have yet to hear back after several days. Would really like someone to call be back and tell me what's happening, and more to the point, ship me the third item.

"


Rating 10/10
5/5
modified review posted

"Great product and prompt delivery"


Rating 10/10
5/5
modified review posted

"Quick and easy to order from a friendly and comprehensive website. The only thing I had trouble with is figuring out the shipping timeframe. Thankfully it shipped promptly. "


Rating 6/10
3/5
modified review posted

"Prices are good but do not be in a rush. I ordered AND paid on 10/3/14 was told items were shipped the next day and they finally came 10/16/14. I emailed and got no response. I was lucky last time I ordered it took over a month. So again don't be in a rush and know their customer service is very lacking and rude."


Rating 8/10
4/5
modified review posted

"Shipping time was a bit long. Otherwise, all was (very) OK."


Rating 10/10
5/5
modified review posted

"Have not received it but not there fault UPS Trailier was late so it missed the connection will be delivered Oct 21, 2014"


Rating 8/10
4/5
modified review posted

"This would be a 5 star except the shipping company never scheduled the delivery date or time with me and they called and wanted to deliver in the next twenty minutes. I told them I was not at home but I could be back in about thirty minutes. They arrived about 40 minutes later. The delivery was to my garage so it was very quick. Not a very good way to deliver a large appliance."


Rating 4/10
2/5
modified review posted

"Item not even in stock. My credit was run ANYWAY for the financing option and I was offered a different model number. "


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