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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.28/10 7.28/10
    Chance of future purchase: Rating 4.67/10 4.67/10
    Shipping & packaging: Rating 4.14/10 4.14/10
    Customer service: Rating 3.50/10 3.50/10
    Return/Replacement policy: Rating 3.06/10 3.06/10

3,240 Customer Reviews

Rating 10/10
5/5
modified review posted

"Appliance arrived quickly, good communication about order and delivery. Price was very good compared to other vendors. I would recommend them to others looking for appliances."


Rating 4/10
2/5
modified review posted

"AM Home Delivery wanted to charge me an extra$300 to take the appliances into the house even though I paid for in home delivery. When I wanted to resolve the issue with AJ Madison, their phone support was closed for the day. "


Rating 4/10
2/5
modified review posted

"Didn't get my tracking information for several days. When I called they were off several days for the Jewish holidays. Its 2014 - you cant do online business and be closed during the week"


Rating 4/10
2/5
modified review posted

"My only problem is with delivery. As of 10/29/14 I still have no idea when my refridgerator will arrive. "


Rating 2/10
1/5
modified review posted

"Delivery was suppose to be to our home in mountains, I had to take off work and wait for delivery that never came. Several emails and phone calls and never one returned call. I got an email for another delivery date and hired someone to stay and open $100 and they never showed again!! Several more emails and phone calls ---again Nothing!
I finally called the local ups and they had it in storage. They left a message at a phone that had not been used in years. I gave them 3 phone numbers for them to call for contact. I had to pay more money to have someone open. Delivery was to the parking lot of my condo... More hiring to get it inside my home!~
Horrendous! NEVER use again. I would have samed Weeks on delivery and $150 additional i had to pay. Sears would have delivered in 3 days instead of 4 weeks and I would have ended up saving over $100 on a $700 refer...

STAY AWAY!!!
"


Rating 2/10
1/5
modified review posted

"Delivery service was the worst I've ever experienced. They gave a 4 hour window for delivery. If you have an 8 hrs job and can't arrange anyone to accept the order, you pretty much out of luck. No "if, and or but". BTW, they use a trucking company in CA that is incompetent and unprofessional...rude customer relationship. One of the 3 appliances I purchased was out-of-stock. They wouldn't deliver the order nor contact me to inform of the delay. I had to cancel the out-of-stock item to expedite the delivery. I would never recommend AJ Madison nor would I purchase anything from them ever."


Rating 4/10
2/5
modified review posted

"Product spec information is mis-leading, "Quick Specs" contradicts "Features" listed for the hood I ordered, which I didn't find out until I received the hood & noticed discrepancies. I feel I overpaid for the hood I received. Also, Customer Service told me my order would ship the week of 9/29, it really didn't ship until the week of 10/13. It took 5 weeks to receive my order. Most companies will tell you a shipping time frame, not AJ Madison. I would hesitate to order with AJ Madison again after my first experience with them."


Rating 6/10
3/5
modified review posted

"Cannot rate. Transaction not complete yet. Have not received item."


Rating 10/10
5/5
modified review posted

"Item exactly as ordered and expected, delivered promptly!"


Rating 10/10
5/5
modified review posted

"bought from this company in the past.. Great prices, great service and selection second to none. Very satisfied."


Rating 6/10
3/5
modified review posted

"Delivery took almost 2wks for an in stock item. I was promised one week at the most. This caused a stop in work by my contractor!"


Rating 10/10
5/5
modified review posted

"Called ahead and informed us when the appliances would be delivered and were very helpful. Would use again if needed."


Rating 10/10
5/5
modified review posted

"I have ordered many products from AJ Madison and they are always top notch."


Rating 10/10
5/5
modified review posted

"Best low price, quick free professional shipping. Good follow up. I'll be back!!"


Rating 10/10
5/5
modified review posted

"website was informative and easy to navigate. Refrigerator was very fairly priced. Ordering on line was smooth, and without any glitches. I received delivery within 48 hours. delivery personel were courteous, prompt and clean. Refrigerator arrived in perfect condition and works flawlessly."


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