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Stores > AJ Madison

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • AJ Madison

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.67/10 7.67/10
    Chance of future purchase: Rating 5.86/10 5.86/10
    Shipping & packaging: Rating 5.26/10 5.26/10
    Customer service: Rating 4.70/10 4.70/10
    Return/Replacement policy: Rating 2.92/10 2.92/10

7,981 Customer Reviews

No Avatar

Verified Customer
Rating 6/10
3/5
2016-02-07

Nothing delivered yet

"I placed my order January 23rd. No delivery yet, no delivery confirmation date either."


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Verified Customer
Rating 10/10
5/5
2016-02-06

Badass

"AJ Madison. Badass. They did an amazing job. Best price quick delivery. Straight Badass.
"


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Verified Customer
Rating 4/10
2/5
2016-02-06

slowwwwww

"appliance is fine...turn around time to get the appliance was too long. I just purchased another big ticket appliance and opted to use a competitor because of the slow shipping"


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Verified Customer
Rating 4/10
2/5
2016-02-06

Seller was fine, the shipping company sucked

"Total lack of concern or transparency for customer. "


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Verified Customer
Rating 10/10
5/5
2016-02-06

Fast, excellent

"Delivery is fast, smooth process."


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Verified Customer
Rating 10/10
5/5
2016-02-06

Amazingly Impressed!

"I had never heard of AJ Madison before this purchase, but it will be the first place that I look for a major appliance from now on. Bought myself a 5.2 Cu Ft front loading LG washing machine, these people contacted me when the item shipped and when they were on the way to deliver. The box arrived in flawless condition and my wife fell in love with the washing machine! "


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Verified Customer
Rating 4/10
2/5
2016-02-06

"I order a refrigerator ,I got an email saying it was no longer available. You gave me a replacement # so I order that. Once again received an email saying that one was no longer available. I finally received it 2 weeks later "


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Verified Customer
Rating 10/10
5/5
2016-02-05

Smooth Sailing

"Driver came on time, was professional, courteous, and explained everything I needed to know if any issues arise."


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Verified Customer
Rating 10/10
5/5
2016-02-05

"The transaction went great. I am very pleased."


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Verified Customer
Rating 8/10
4/5
2016-02-05

Great price and smart staff when an issue came up but warehouse departure was slow

"The item I originally ordered was on back order (unfortunately the www site didn't show that though) and of course the only option was an up sell to a more expensive item. It was only $68 but mildly frustrating. However the sales team was quick to notify me and change the order. With that minor snafu an order placed on the 18th didn't leave the warehouse until the 25th. The good news is that the price was the cheapest anywhere and the item came in perfect condition. The shipping company called the day before and even delivered slightly earlier than original estimate. Other than the original challenges it was an easy transaction. I would definitely recommend AJ. "


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Verified Customer
Rating 4/10
2/5
2016-02-05

Long hold times and long delivery times

"I ordered an oven hood on January 14; after three weeks I called about the status of the order, and after holding for nearly half an hour, I found out it would be delivered on February 11.

That's exactly four weeks from the order date. I am underwhelmed with the customer service, and I have not even seen the product yet.
"


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Verified Customer
Rating 2/10
1/5
2016-02-05

No-show for delivery and product still haven't arrived

"The drivers never showed up for the scheduled delivery and no one from AJ Madison has contacted regarding reschedule. All communication regarding my purchase has been initiated by me. Worst customer service ever. I will probably have to cancel my order, since I still haven't received a new delivery date. This company sucks!"


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Verified Customer
Rating 10/10
5/5
2016-02-04

Disappointed

"I had a great deal of difficulty with getting my ice maker delivered. AM Delivery was very hard to work with. They set up a delivery date without ever talking to me to see if someone would be home. It took multiple calls to AJ Madison and AM Delivery to finally get a delivery date set up in advance."


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Verified Customer
Rating 10/10
5/5
2016-02-04

Delivered what they advertised when they said they would.

"Ordered a trash-compactor and found their selection better than what I could find at the big-box stores. Price was great, free shipping, and it arrived when they said."


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Verified Customer
Rating 10/10
5/5
2016-02-04

Great

"Process went smooth, great price, great transaction."


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