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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.38/10 7.38/10
    Chance of future purchase: Rating 4.68/10 4.68/10
    Shipping & packaging: Rating 4.34/10 4.34/10
    Customer service: Rating 3.72/10 3.72/10
    Return/Replacement policy: Rating 3.13/10 3.13/10

3,496 Customer Reviews

Rating 10/10
5/5
modified review posted

"Transaction was fine. Thanks."


Rating 6/10
3/5
modified review posted

"Still have not received the appliance nor a estimated date of delivery, even after attempts to contact the shipper. I've emailed the shipper only to receive error messages in return. The only thing that I did receive timely was the invoice stating paid in full."


Rating 10/10
5/5
modified review posted

"We ordered a high end kitchen sink with a few accessories. We were delighted to receive our products in just a few short days. Especially after being told that the sink was on back- order. We love what we ordered and find them to be of very high quality and are anxious to get them installed into our new home.

Thank you!
"


Rating 10/10
5/5
modified review posted

"Service was efficient and pleasing. The price and quality of the merchandise will cause me to continually return to AJ Madison for my home's needs. I will also recommend them to others. "


Rating 10/10
5/5
modified review posted

"Purchased a Frigidaire gas range after checking prices and availability at local stores. No one had our model in stock, and all quoted a one to two week delivery after order. We decided to order the range from AJM and saved $200 plus free shipping and no taxes (plus we qualified for a rebate from the manufacturer). This was our first purchase from AJM so we were a little skeptical, but the appliance arrived in perfect condition in about a week, and it's now installed and working as expected. We've still got to buy a new microwave, probably in a few months, and most likely we'll order it from AJM. All it takes is a little DIY but it was no big deal, took about an hour or two. Highly recommend AJM."


Rating 8/10
4/5
modified review posted

"The delivery was one & half hours later than the 2pm to 6pm window for delivery. I was called at 5:50pm and told they would be another 30 minutes it was after 7pm till it was delivered to my back door. Ifor I had been given an accurate time frame I would not have had to be home all afternoon."


Rating 10/10
5/5
modified review posted

"Quick and efficient. Small refrigerator for master bathroom works great, looks sleek. Love it! Delivered promptly."


Rating 2/10
1/5
modified review posted

"Unfortunately the sink grid was a little to big for the sink. I measured and remeasured and according to the sink size and grid size it should fit. When I called AJ madison I was first told they have a no exchange or refund policy. After voicing my very dissatisfied feeling I was told they would take it a level further and plead my case. After all how can a business refuse to help a buyer? I was finally told I can return the grid for a 70% refund. The stipulations for returning the grid were outrageous. Make sure its in its original packaging Return it through UPS and get a tracking number. I needed to track it and notify AJ Madison once I knew THEY received it to have my refund processed. I was charged over 30 dollars in shipping but when I went to have it shipped on my own it was 8 dollars. By the time all was said and done I would have received a 10 dollar refund for a product I paid 64 dollars for. AJ Madison is a TERRIBLE business and I would tell everyone to avoid shopping with them!!"


Rating 2/10
1/5
modified review posted

"They didn't have my item available after it was booked-they offered a different item which i accepted then was emailed it's also been discontinued. The 3rd item they offered my which i accepted was then not available for shipping for another 2 weeks. At that point i gave up on them."


Rating 6/10
3/5
modified review posted

"The shopping experience was not as good as I expected. The shipment never appeared in CEVA logistics website so I had no idea what it's status was. I inquired via email to both companies to no avail. Only when the shipping company told me they had the fridge locally did I know it was being delivered. "


Rating 10/10
5/5
modified review posted

"we have been looking for a mirco and confection for awhile ur website help us find one and the service dept and sales very helpful the delivery was as promis thanks again William turner"


Rating 6/10
3/5
modified review posted

"The products and prices are great, but it's been over 2 weeks and I have not received my order."


Rating 10/10
5/5
modified review posted

"A+A+A+ ACROSS THE BOARD , GREAT COMMUNICATION,DELIVERY PROFESSIONALISM AND AWESOME PRICES!!!"


Rating 10/10
5/5
modified review posted

"Great deal, shipped fast."


Rating 8/10
4/5
modified review posted

"the shipper was 2.5 hours from our home and took it to another shipper and dropped it off about 5 hours away from our home and then they delivered it 2 days later."


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