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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.85/10 6.85/10
    Chance of future purchase: Rating 4.65/10 4.65/10
    Shipping & packaging: Rating 4.50/10 4.50/10
    Customer service: Rating 3.85/10 3.85/10
    Return/Replacement policy: Rating 3.13/10 3.13/10

2,330 Customer Reviews

Rating 8/10
4/5
modified review posted

"the tracking system did not work properly. there were no updates and one day i got a call they were to deliver the stove the next morning. i called store the day before and was told the computers were down and they would call me back. the call never was made."


Rating 10/10
5/5
modified review posted

"convenient service, great selection, delivered on time!"


Rating 10/10
5/5
modified review posted

"Product delivered is as described at a very reasonable price.
Will buy again.
"


Rating 10/10
5/5
modified review posted

"Delivered as promised. Just what I needed."


Rating 2/10
1/5
modified review posted

"Still have not received the dryer I ordered over a month ago."


Rating 4/10
2/5
modified review posted

"they didn't inform me that my products were backordered until 9 days later. There suggested replacements were inferior products even though they took the $2500 out of my account."


Rating 10/10
5/5
modified review posted

"1st time ordering.... Everything was smooth from start to finish. I received confirmation at every stage of the transaction. "


Rating 4/10
2/5
modified review posted

"Still haven't rec'd my order..."


Rating 8/10
4/5
modified review posted

"The dishwasher was a fair price and is exactly what I wanted. My only quibbles are with the very, very slow shipping and that the delivery guys didn't install it. In the end, installing it myself was a learning experience I don't begrudge, but I'm remodeling a house by myself, and it would have been really nice to have at least one thing installed for me."


Rating 2/10
1/5
modified review posted

"It's been two weeks. My order hasn't arrived yet. Tracking tells nothing other than in route to California. I live in Nevada.
No updates from the company. I guess they got their money so they are happy.
"


Rating 2/10
1/5
modified review posted

"Ordered 2 weeks ago and still "processing". Very dissatisfied with the timeliness of shipping and delivery.
-Marc
"


Rating 2/10
1/5
modified review posted

"After two weeks on order and me trying to find out why, they finally told me that they would not ship my washer (which was in stock) until the dryer I ordered came in also. They could not tell me when that would be, only that it would depend on allocation --- but at least three weeks and more than likely more than four. They told me that since I ordered them at the same time, they would only ship them at the same time. I could not believe it since my current washer was broken and I needed it now. They did not care!!!! I will never place an order at this company again. There is no customer service. It's not Burger King, you can not have it your way, only how they want to "service" you."


Rating 10/10
5/5
modified review posted

"The best price I could find, free delievery and dropped off when scheduled. "


Rating 8/10
4/5
modified review posted

"Our experience with AJ Madison was excellent. We made an efficient phone order and delivery was a day earlier than expected. The delivery company, however, was rude when setting up delivery. They were a day earlier than expected but told us that if we could not be there, they had no idea when they would be able to deliver the air conditioner. From other companies we usually can get some options. "


Rating 10/10
5/5
modified review posted

"I ordered a micro-wave and range. Both arrived on time and undamaged. I would buy from AJ Madison again."


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