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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.19/10 7.19/10
    Chance of future purchase: Rating 4.63/10 4.63/10
    Shipping & packaging: Rating 4.18/10 4.18/10
    Customer service: Rating 3.40/10 3.40/10
    Return/Replacement policy: Rating 3.06/10 3.06/10

3,180 Customer Reviews

Rating 10/10
5/5
modified review posted

"Competitive price and product arrived quickly in great condition. Delivery team professional and went above and beyond."


Rating 4/10
2/5
modified review posted

"It has been two weeks and still the stove I ordered hasn't shipped. There's been no communication whatsoever regarding the delay. I hit a button on the track orders page 3 times before they finally emailed me saying "next week". We called and they said hopefully the end of this week. When you order something online there's an assumption it's in stock unless otherwise stated. It's not difficult to update a website with inventory information. But for lack of that how about some occasional communication with your customer in extraordinary circumstances like this one."


Rating 10/10
5/5
modified review posted

"Excellent service, excellent pricing, excellent follow-up. Abe Kupferstein assisted in every aspect of the ordering/selection process."


Rating 2/10
1/5
modified review posted

"We ordered a stove 2 weeks ago and it still has not shipped! We have contacted them and they said it should ship this week, but no date has been confirmed. "


Rating 10/10
5/5
modified review posted

"Very satisfied.The delivery went as scheduled and they keep us informed of the status."


Rating 2/10
1/5
modified review posted

"still dont have my items."


Rating 8/10
4/5
modified review posted

"The only problem I had was I never got an email conformation that my order had shipped. The shipping co. Called asking when can we deliver."


Rating 8/10
4/5
modified review posted

"I wish they had indicated that one of the items I ordered was backordered with the manufacturer. It's now almost 2 months later and we are still "2-3 weeks out", which is the same message I got back when I ordered.

I checked the website today and this item is still available to purchase with no indication that the customer will not receive for some time.
"


Rating 8/10
4/5
modified review posted

"Unable to online Track article shipped on YRC. YRC website for tracking was confusing and required information I did not have (origin ZIP code). Also the 14 days delivery time was too long."


Rating 10/10
5/5
modified review posted

"The delivery team was wonderful!"


Rating 10/10
5/5
modified review posted

"My Frigidaire cooktop arrived on time and was well packed. It installed easily and works very well. Just cooked delicious spinach noodles for supper. I'll be sure to tell all my buddies about AJ. "


Rating 10/10
5/5
modified review posted

"Ordering process was easy and the product was delivered in great shape. Customer service addressed my concerns about the In Home Delivery charge and added door-removal of the fridge at no extra charge. Overall, it was a great experience."


Rating 2/10
1/5
modified review posted

"haven't received order yet.... even customer service cant track it right now.... hmmm... will continue to wait...patiently."


Rating 10/10
5/5
modified review posted

"The tracking of the shipment was lacking with AM Delivery but overall, this was a very good experience. Will order again from AJ Madison in the future."


Rating 10/10
5/5
modified review posted

"I am happy with the purchase, the website was very easy to use. I also liked that they called when the delivery was going to be a couple of hours late."


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AJ Madison is a merchant member
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