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Stores > Abt Electronics / ABT

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  • Abt Electronics Abt Electronics / ABT Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1200 N Milwaukee Ave.
    • Contact: customerservice@Abt.com
    • Phone: 847-967-8830
    • Customer Support: 888-228-5800
    • Business Hours: Monday - Friday: 8am -10pm
    • Fax: 847-919-3790

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 8.04/10 8.04/10
    Customer service: Rating 7.92/10 7.92/10
    Return/Replacement policy: Rating 6.67/10 6.67/10

11,277 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2016-06-25

Known for Customer Service, didn't get customer service

"Ordered a refrigerator on line. Followed up with Abt Customer Service, requested fridge door to be flipped, so it opens from the other side. Received a response advising there was extra charge for this service. I agreed to the extra charge. Fridge delivered and set up, door opens on wrong side. Can't blame the delivery team, they were above average. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-24

Impressed and Cooler

"Customer Service rates more than 4 stars!! Emails, phone calls, personal service - Wow! I would certainly order from them again and recommend them highly. Air conditioner arrived in one day,"

This review was modified by cattlinpj on June 24 2016 07:09:43 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

Very nice and knowledgeable delivery/installation gentlemen

"Kept me updated on delivery time. Arrived when they said they would. Did an awesome job installing and explaining what they we're doing."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

Everything was great!

"I had to return the item because I mis-measured. They were so unbelievably helpful."


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Verified Customer
Rating 10/10
5/5
2016-06-23

"Item was delivered promptly, and as described. Excellent pricing. Would recommend that items be placed in overpack box to minimize risk of damage and wear to retail packaging."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

JL Audio speakers

"Excellent price & FAST shipping. Speakers were a big improvement to the speakers that came with the boat. Good bass and excellent sound. "


No Avatar

Verified Customer
Rating 2/10
1/5
2016-06-22

Very strange Company

"Ordered a Maytag microwave and Maytag Oven, they cancelled order several times -- said were afraid of fraud, finally ordered, delivery ser for today, arranged to meet trucker, got call, order cancelled, no explanation. Called ABT, they said vendor cancelled order and they would figure out what is happening. No return calls, nothing.
I paid for these items 3 weeks ago via Master Card and I have paid my MC bill. I have nothing, crazy!!!!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-22

Great dreyer!

"Arrived just like promised and had no problems with the machine. This is the second time ordering and am very pleased.
Thanks
"


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Verified Customer
Rating 10/10
5/5
2016-06-22

"Great company to do business with!!"


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Verified Customer
Rating 10/10
5/5
2016-06-21

Pleasantly pleased

"Very professional, polite and accommodating. 1st time buying from ABT. Will buy again soon. "


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Verified Customer
Rating 10/10
5/5
2016-06-21

Foot In Mouth!

"M tenants were very pleased with the service ABT provided for the installation of the new dryer I purchased. After the appointment my tenant texted me that following:
"Got the dryer looks great thanks again! The guy also put in a flexible vent pipe, he said the last person only pushed up the dryer to the wall vent - so it probably caused lint & heat to build up and burn out the old dryer - just an FYI ". MY RESPONSE: "Good to know because ABT Installed the last one". Thats my experience.
"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-06-21

Where's the (beef), in this case the filter that was ordered

"Have yet to receive our purchase"


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Verified Customer
Rating 10/10
5/5
2016-06-21

"website easy to navigate
product was delivered promptly
"


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Verified Customer
Rating 10/10
5/5
2016-06-21

Fast !

"Ordered new Bose headphones and they arrive within a couple of days "


No Avatar

Verified Customer
Rating 2/10
1/5
2016-06-21

Be prepared to wait months for your order!

"I am not happy with the service at all! When I placed the order I was told a (2) week lead time. I received another e-mail last week stating it would not ship for several months and they did not even give an expected ship date. This is the first and last time I ever order from this web site."

Rep reply posted Jun-22-2016

A rep from Abt Electronics / ABT, abt-cg, has responded

“We apologize for the extended delay on your order. We try to be realistic with our time frames on out of stock or special order items. If the expected window is extended, we do offer the option to reselect an in-stock comparable item. Unfortunately, we did not have an alternate model to offer. The customer does have the option to wait or cancel the order. We appreciate the customer's patience and understanding. ”


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Abt Electronics / ABT participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,566 merchant members.