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"To all potential online customers be forewarned about Zumiez's lack of care or concern for customer service. On September sixth I made a very larger expensive order. I was charged for the order but after two weeks received no shipping information. So I emailed their "customer care" help people and received no human response. So I go to check my order status the day after and it now says shipped with no response from "customer care". Then I receive my order with two items missing. Not only was my order significantly late but items I had been charged for we're missing. So I email customer care again expressing my dissatisfaction in their service. I finally receive a response and receive no apology for the lack of care or customer service. I had been told nothing is charged until it is shipped and I wasn't charged for the two items that didn't ship. I check my credit card statement an see that that was not the case I was charged for the whole order before it shipped never told the two items that weren't were out of stock and they didn't actually refund the money for the two items they did charge me for until two days ago. This place clearly has no concern for their customer and it is disgusting all potential customers should know this before purchasing!"
"DO NOT ORDER ONLINE FROM ZUMIEZ! Ordered sneakers 2 weeks ago and waited all this time to find out that it was still at zumiez. I called customer service and they said I cannot use po box and to give them another address. After all if that I thought it would ship. A week later I still didn't have it so I checked the tracking and it said undeliverable. I called back the void toner service and they combined my home address and the po box address. They are so stupid. So now the ups has to ship it back to zumiez and then they will send it again. This is rediculous! It's they're fault for this trouble! I think if its the companies fault for the mistake than you should get a discount. I'm pissed!"
"I ordered a swimsuit on 4/3/2013 from the Zumiez website. I needed the swimsuit for 4/14/2013, so I had plenty of time for the item to be shipped to the store. For shipping directions I entered my area code and from the drop down list of stores to choose from I picked the 4999 Old Orchard Ctr Store K13 because it is the most convenient for me to get to. I waited several days and after receiving my shipping information and it not being able to track my order, I called the Zumiez costumer service number on 4/9/13 to find out when is the expected date my order is to arrive in the store since Zumiez says it was shipped on the 4/3/13. The representative told me to give it a couple more days and that I can just call the store directly. Later that evening I received a message from UPS with tracking information that showed it was going to be ready to be sent out for delivery. I tried calling the Zumiez location on 4/10 to see if my packaged arrived and I got a recording that said the number is no longer in service or disconnected, I was really confused at this point, but just assumed it may have been an old number that hadn't been updated. I called the Zumiez costumer service and she told me the package should arrive the next morning, I then told her how I was concerned about calling the store and the message I received when i did. She asked me to just call Costumer service instead of the store location to find out if my package had arrived. The following morning 4/12 I waited until 10:45 am to call the costumer service to see if my packaged arrived, the store locator said the Skokie store location opens at 10 am. When I spoke to the representative she only asked for my phone number to find my package, in which i gave it to her. She told me she's looking at the tracking information and it says it is out for delivery and should be arriving but hasn't reached the store yet. I asked her if she knew what time it might be arriving so i could plan accordingly to pick up the package possibly in the evening as i would be extremely busy the following day. She said she wasn't sure, but it should definitely be there later today or by Saturday morning. I came home later that evening around 10pm and looked up the UPS tracking information to see if my package had arrived. Upon clicking my tracking number this is what i saw:Northbrook, IL, United States 07/12/2013 4:45 P.M. The receiver has moved. UPS attempting to locate receiver to complete delivery, no delivery was made. / Returned to shipper. Alternate Tracking Number07/12/2013 9:43 A.M. The receiver has moved. UPS attempting to locate receiver to complete delivery, no delivery was made.07/12/2013 6:18 A.M. Out For Delivery07/12/2013 5:45 A.M. Arrival ScanChicago, IL, United States 07/12/2013 5:09 A.M. Departure Scan07/12/2013 3:30 A.M. Arrival ScanLouisville, KY, United States 07/12/2013 3:32 A.M. Departure Scan07/12/2013 12:11 A.M. Arrival ScanKansas City, MO, United States 07/11/2013 9:46 P.M. Departure Scan07/11/2013 9:12 P.M. Arrival ScanKansas City, KS, United States 07/11/2013 8:35 P.M. Origin Scan07/11/2013 6:47 P.M. Pickup ScanUnited States 07/10/2013 9:27 P.M. Order Processed: Ready for UPSAt this point I can't even contact costumer service until Monday because the hours are closed. I was extremely upset, because when I called the representative that morning it was an hour after UPS had attempted a delivery where there is apparently no longer a Zumiez store. This issue could have been resolved if she just realized this and did something to contact UPS to fix my order or have it sent to a different address. The representative did absolutely nothing to help resolve, apologize, or even inform me as to what was going on. It is completely unprofessional of the Zumiez company to not update their website and offer shipping to a location that no longer exists. Your costumer service is unprofessional and lacking because even though I had told her my concern about the store's phone number she had no interest in seeing what may have been wrong with it. Every single time I called, regardless of the time they seemed generally unhappy to help and as if they were just waking up from a nap. I am never shopping from this store again, online or otherwise."
"I DO NOT RECOMMEND THIS COMPANY!! My teenager picked out a bathing suit and ordered. That was June 8th and we still don't have. They say the tracking number show now it as delivered, but we checked everywhere and did not receive, and we have never had problems with delivery's before. Zumiez sent us a "Theft" form which we filled out, but it was for the postal service, and now I can't seem to get them to own up to this. It's been 3 wks, and my teenager is very heart broken, not to mention I have paid for...nothing. I DO NOT RECOMMEND THIS COMPANY. I will continue to try and get what we ordered."
"Zumiez sent my products on time and I will use them for all future purchases"
"I have shopped on Zumiez both on-line and in their local store for several years. The store staff have always been very helpful finding clothes that would be just right for my teenager. The on-line store orders have always arrived on time. Ordered on 12/8 several items for Christmas. Great quality - great price - and they arrived by the 13th. Some issues with discounts not showing up in your cart but they make it right if need be."
"This was my first time buying from Zumiez Online Store. The website was very easy to navigate and after a couple of minute clicking on tabs, I decided to buy two stickers. I purchased "The Hundreds Adam Bomb Sticker" and the "Spitfire Fireball Horror Bighead Sticker". Very eager to get my stickers, I patiently waited. The shipping was fast, but once I seen the package I already knew something was wrong. The two small stickers came in a big shipping bag. When I open the package the stickers were all bended and the hundreds Adam bomb sticker was actually ripped. Both stickers were full of scratches like if they were worn up. There was not any type of protection for the stickers. So now, my "new" stickers look old and used up. I am very disappointed on how badly the shipping was handled.In top of my order arriving damage, I will have to pay to have it exchange. Why should I pay, if the problem was not mine to begin with? Never will I buy from the online store again; next time I rather take a ride to the Zumiez store.I don't recommend this online store for purchases of stickers to anyone!!"
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