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  • Zumiez

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

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    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
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    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    • option not available Secure Order Processing
    • option not available Require User Registration
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    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

31 Customer Reviews

Rating 2/10

On line purchase of a Refex Multi Skate Tool

"Ordered 3 Reflex Multi Skate Tools on 4/9/2016. Received notice on 4/10/2016 That one of my items been shipped. On 4/11/2016 I receive this email
"Thank you for your order with Zumiez.com! In the process of fulfilling your order, we have discovered we are out of stock on one or more of the items. The item(s) below have been canceled from your order:

• 2.00 x Reflex Utili-Tool Skateboard Tool

If there were additional items on your order you should receive them very soon. "
On 4/15/2016 I contact Zumiez customer support via a phone call about not receiving my refund of $32.41 for the 2 items as well as why my other has not been shipped. Response was to reissue of refund and send item out in next day shipping. That the reason for cancel of other 2 items was they were out of stock of grey that all they had was pink. I told NO PINK.
On 4/22/2016 I had to contact Zumiez customer support again. That I still did not receive my $32.41 refund and the Reflex Ital-Tool Skateboard Tool
that was sent was not grey as ordered but PINK. I told them I will keep the PINK one but I was unhappy, also I have not received refund. They said that it has not been cleared by paypal. So I went to my paypal account and there was a refund from Zumiez for only $16.20 not the full amount. I had to open a dispute with paypal. That I did not receive a refund for 2 of the 3 items ordered. That I only received 1 item, refunded for a second, but have not received any refund for the third item. I explained this clearly to customer support. That Zumiez did not refund me the correct amount. That they still owe me $16.21. But paypal screwed it up again. And said.

"Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
I have no idea what they are talking about. "the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
They never shipped the item, I want a refund. Well I never received a refund as of yet for the Item I did not RECEIVE from ZUMIEZ for $16.21 and do not expect it. Do not buy anything on line from ZUMIEZ and Dealing with both Paypal and Zumiez is a joke. Zumiez just ripped me off for $16.21 and paypal let them do it because they have no clue what they are doing.

Just so you know I contacted Zumiez once again on 4/22 about the remaining $16.21 Refund via phone and they said they refund it again, and sent this email to me "Good morning, sir!
I apologize again for everything that you've had to go through in regards to this order. That isn't how we intend to do business and that certainly isn't how we treat our customers. I am, however, happy to report that we applied the other half of your discount successfully. You will see that reflect on your statement in 3-5 business days. Again, I am so sorry for any frustration that this process may have caused you. I hope that I was able to help but please let me know if there is anything else that you need. I'll do my best to assist!
Very apologetically,
Willow Hayes"
Well it has been 8 days and still no refund


This review was modified by Randy12959 on April 30 2016 09:59:42 PM

Rating 2/10

"First off i still dont have my products. Ive been charged on my credit card but no word or any sight of where my product currently is.. This is my first and last time i will ever shop with this company its been a terrible experience as a consumer. The lack of professionalism is incomprehensible with all the resources we have available today.

Also when shipping product to the warehouse to be consolidated you shouldn't send messages to the consumer saying your product will arrive today, way to set the wrong expectations. maybe you should think about under promising and over delivering next time. PLEASE EMAIL - I DONT WANT TO SUPPORT YOUR BUSINESS - I WANT MY MONEY BACK

When trying to contact your company I've gotten nothing but a busy tone and a generic email from three different employees of your company. if you'd like to succeed in the future id focus on you customer experience. i was ecstatic about what i found on your website but now I'm dumbfounded about the lack of service and professionalism.

any way bye

the unsatisfied disappointed customer

Rating 2/10

"Horrible horrible service, I am truly shocked at their business practices and treatment. Never dealt with a company this bad.

1. I ordered 21 items (Christmas presents) at zumiez website. To be shipped to my home.

2. A couple days later I received a notice that the items had shipped but the tracking number provided never would track with UPS or USPS. Tracking number was not valid.

3. I contacted customer service and was told "we contacted the fulfillment center and they think they shipped your order, sorry that your tracking number is not valid"

4. I replied and asked for more shipping specifics, who was the carrier and please confirm tracking number. Reply: "it could be UPS or USPS, not sure"

5. I replied again (this was 15 days after original order). Please check your shipping records and provide me with carrier and correct tracking number so I can contact the carrier.

6. Their reply: "oh sorry, not sure what happened, we issued you a refund for all items"

I know what happened!! They lied the entire time because they never had the items in the first place. So they had the balls to actually lie to me and pretend that the items shipped AND go as far as providing me a fake, bogus, and invalid tracking number!!

Like I said, shocked and amazed by this horrible and ridiculous service I received from them!!

NEVER EVER AGAIN!! Time to do my Christmas shopping all over again! this sucks!!

This review was modified by mchilds2 on December 04 2015 09:24:14 AM

Rating 2/10

"i know this isn't really zumiez fault but they need to get better mail services i ordered 2 weeks ago 2 shirts and they still haven't come

the track package thing on the website shows me no information on where my package is so

Rating 2/10

""International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Zumiez.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded."

This was the response I received from Zumiez when I asked why I had to pay an additional $25 to collect my item from UPS when it cost $32 originally, and included shipping to the UK. I have purchased items from all over the world and have not had to pay these ridiculous costs. The reason: The item is marked as sportswear and has to go through customs. THIS IS NOT NECESSARY AS IT IS NOT SPORTSWEAR (it was a tribal hooded top).

Furious that I had to pay over $55 for a top and that there was almost no mention of the amount of these additional fees upon purchasing the item. Why charge for delivery if I am going to be charged again?

This review was modified by KDbasran on August 18 2015 11:41:02 AM

Rating 2/10

"Awful and confusing. Never ordering from here again. I order 9 items that were cancelled and I waited 5 buisness days of express shipping and it still said shipments pending. On the sixth day. It said all items cancelled. If your items are out of stock It should say. I sent 3 emails to witch none were answered. Now I got to deal with over the phone costumer service. Greaaat."

Rating 2/10

"Terrible company. Bought shoes from them in my regular size, and they didn't fit at all. Sent them back and it costed me $12 to ship. Requested a refund over the phone and was assured it if I emailed pictures of the receipt. Got an email back saying the only thing they could do was send me a gift card instead, when I had already bought new shoes elsewhere. Took then weeks to respond through email. Don't bother with this company. Go elsewhere."

Rating 10/10

"wow i am not getting how this company gets a lot of negative feedback when in fact i was given outstanding service when i ordered from them 6 days ago. at first i got worried cause of the negative reviews about this site but people, i assure u that this site is legit. so i ordered on april 15 and along the way i was confused and asked some questions through email, they then responded right away within 24 hours w a remarkably friendly attitude and assuring explanations. anyway, i received my package yesterday, april 20 and that was freaking 5 days!! plus i live in the philippines whaat?? it was epic. i ordered a custom board using one of their build a board so they assembled it for me. when i got it tho i was charged by the dhl man for like P1500 customs fee which is more or less $30 but for me it was alright cause the service overall was bloody brilliant. i am happy with my skateboard in great condition and all the parts right. idk what happened w u guys but for me zumiez gave me excellent service, and once again, i live so much farther-the philippines. ROCK ON ZUMIEZ."

This review was modified by thefifthninjaturtle on April 21 2015 07:19:52 AM

Rating 10/10

"I worked in fufillment so I know where both sides are coming from..

However know that once any company hand their orders to a mail courier (fedex, usps, ups..etc) they have fulfilled their end of the deal/done ALL in their power to ensure your order gets to you.

If shit comes delayed, lost, damaged..etc its the due fault of that courier NOT Zumiez or any online retailer.
For me though, I ordered something online and selected pick up at store, about an hr later I recieved a email apologizing that the store didn't have in stock and I could either get my money back or get it shipped via their warehouse with free express shipping.

When companies apologize and go out of their way to correct their faults is really what wows me. Thanks zumiez!

Rating 2/10

"Zumiez really is as bad as everyone says. I paid extra so I could get my board, bindings, and boots before the weekend. I received the board on Tuesday (ahead of schedule, nice!) I looked to see when the boots and bindings were supposed to show up and they were projected to show up...the next Tuesday...way after they were supposed to. I called to ask for a refund for the extra shipping cost I paid and to see if they would give me a discount or something so I could pick up bindings and boots in store for the same price as online. The customer service rep not only refused to give me any discount but she also refused to fully refund my shipping. She argued since the board showed up on time I still had to pay for the shipping for that. When I explained to her having a board without bindings is like having a car with no wheels she spoke with her manager, who still said no. I ended up just going to REI and buying all my stuff there, which I should have done in the first place since they were way more helpful and courteous. "

This review was modified by dh1992 on February 26 2015 05:32:46 PM

Rating 2/10

"I ordered a soft-shell jacket as a gift for my niece and after calling customer service 3-times I still have not received it and I WILL be asking for my full $150 refund. Ive worked in retail for 5 year previously for my career and this is very disappointing customer service. THE WORST service I've ever possibly had. Thank you, Zumiez for making me go to Target for a last minute gift after ordering a gift 2 months in advanced."

Rating 10/10

"I'm not one to usually write reviews about products, but I felt the need to notify all customers of how quick and attentive this company was . This was my first time ordering anything offline and I was skeptical to say the least. After reading all the customer complaints and shipping conundrums I still went through with it because, you'll only read about the catastrophes from block heads who make orders on december 10th and expect it to be there for Chrsitmas, well get your shit together and order sooner pal. Its f**king Christmas, and there are probable a million other frantic last mixture shoppers ahead of you who's order need to be completed first. They expect to click a of couple buttons on the world wide web and have everything on a silver platter delivered to the front door within 2 days. which is rare right? well thats exactly what happened with me minus the silver platter- hence why I'm here- . I ordered four items and 48 hours later... at my door! ( from: Kansas U.S - To : Ontario, Canada ) everything intact, minimal duty charges and great service. Just wanted to let the online shoppers who read reviews to see there is a good company here. So ignore all the negative feedback from winey little b*tches .
P.S. I Don't even work for the company if you can believe that!

Rating 2/10

"Don't order from zumiez ! Nothing but hassles . Pkg doesn't arrive then when it does items are missing and damaged . Still haven't gotten my boards I ordered but they were quick to take the money from me . Go to your locally owned skateshop instead . "

This review was modified by Skateboarderbiz on January 20 2015 10:17:47 AM

Rating 10/10

"Most of these reviews here seem to be about shipping delays/mix ups of which Zumiez has NO control over. I worked in fulfillment for an e-commerce company and know how the process works, once a company hands their package to the postal courier they have done all in their power to complete an order. There's a reason why sites ask you to confirm your address BEFORE submitting an order, having something sent to a wrong address ultimately lies with you and not the vendor.

When stuff gets delayed in trasit, delivered to the wrong adress or much less lost that is due to the errors of UPS, USPS, Fed-Ex..etc

With my personal experience I had made an order online and requested pickup to a local store, about 2 hours in I received an email saying said store did not have the item instock and I could either have my money back or have the item expressed-shipped from their warehouse to me free of charge. They came through with their promise and I received confirmation about a day later saying my order was shipped under UPS 2nd Day Air.

Mistakes happen/technology never is perfect but I appreciate how prompt Zumiez was in correcting their error.

This review was modified by ninjaboy808 on January 21 2015 11:26:12 AM

Rating 2/10

"Buyer beware! Do not order online from Zumiez!!!!! My order was promised to arrive before Christmas...and it did not! Hours on hold to customer service, only to finally get through and have a customer service rep. that was completely uninterested in my concern, and very rude! They charged my CC and yet I got NO confirmation email of my order! I received two items out of the 6 I ordered...apparantly that is to come in a separate order!?!? Still not here two days before Christmas! The first box that came...over 50 dollars duty and shipping to Canada! (pair of pants and shoes in the box) Please do not give them your business!!!!"

This review was modified by Krista1 on December 23 2014 08:03:58 AM

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