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"I want to preface this review by saying that my intent is to warn others about Zulily and other sites like it that take orders for sale events that they're having, with the idea that the buyer saves money on brand name goods that are sold at a higher cost on other "regular" retail sites. To be fair to sites like Zulily, they don't hide how they do business from prospective customers, so it's incumbent upon you to read all the fine print regarding how orders are placed, how long it takes to fulfill orders, and return policies. The first time I used Zulily to purchase a gift for a friend's new baby, I didn't think to read on their site that they host sales events, take orders, place those orders with the manufacturer (or outlet warehouse, perhaps) and then the items are shipped to the customer some weeks later. So my friend got her baby gift about 3-4 weeks after I ordered it, which was a bit embarrassing, but I was at fault for not reading all the details. When I saw recently that Zulily was selling a record player for the lowest price of all online retailers, I decided to purchase it from Zulily, thinking that since I now understood how they operate, there'd be no surprises. When the player arrived and I tested it out with various records, it was clear the player was substandard and emitted wobbly audio that is unpleasant to listen to, due to the fact that the turntable allows the records to dip at a certain point in the rotation. When I checked the Zulily site to see if I could return the player, it showed that only items marked as being eligible for a refund can get one. Well, since the sale event of the record player ended when they shipped out all ordered units, I can no longer see if the player had been marked on the site as refundable as all traces of the product have vanished. Again, I was hasty in my purchase and should have read the fine print and at least taken a screen shot of the player page when it was being sold. I also saw that even if I could get a refund, it would only be as store credit, but I have no desire to buy from Zulily again. I've bought items from a similar website, and all of their goods are marked as nonrefundable even though some are very large and expensive. These sites are like gambling for the chance of getting a slight discount. Pay the extra money to buy from a reputable site that accepts returns on all (or nearly all) items, and read up on how good their customer service is. With all the retail sites these days that offer free shipping and free returns, there's no reason to buy from riskier, less refund-available sites -- unless you just get a thrill from the riskiness of scoring slightly cheaper goods that could turn out to be complete duds."
"Do NOT buy from this online site. The order takes two or three weeks for them to even fulfill it. The shipping after that took no time at all. 3 of my items weren't as described/portrayed/pictured. They refused my return saying that being dissatisfied with the wrong product wasn't a reason for allowing a return because they don't normally house product. A company that doesn't allow a simple return when the item wasn't even opened is ridiculous. Very poor customer service. "
"Awful experience. Ordered 3 outfits all of which had either stains or defects. One with a big brown stain..another with one sleeve longer than the other and a stain...the third was stretched out. Since they don't take returns I tried writing an email to let them know, but received no response. Therefore, ended up shortening the sleeve myself and trying to get stains out and had to throw out the stretched out dress. Also took over a month to get order since they wait for the event which you ordered from to end before they ship. Will definitely never shop from there again."
"Absolutely horrible customer service (if you can call it that) - overly inflated "retail prices" mislead customers - expensive shipping for a few items completely takes away any "savings" - return policy non-existent - and when they credit $5 to your Zulily account for a problem you end up having to spend more to realize the credit. And we need to hold them responsible for NOT providing locations where the merchandise they sell is actually made - not where the corporate headquarters are - or the design team - but where the garments and toys and shoes are made. Most of what they sell is Made in China - something you don't find out until you get it home - stuff you would never with confidence put on your child or let them play with - particularly when most everything a child plays with goes into their mouths. Their sizing charts are undecipherable and irrelevant given that every manufacturer - particularly with children's clothing and shoes - size differently. I have bought the same size shoes from different manufactures from them and they all fit - or don't fit - my daughters differently. And finally - beware of there delivery system. I have found their courier - DPD - to be unreliable. They have left packages for me with neighbors - then claimed to have left the package with me - and that I signed for it! I have a friend in Rome who they actually closed his account due to their courier not delivering packages that they claimed they had. Zulily blamed him - refused to refund the cost of the parcel - then when he complained too loudly - they simply cancelled any outstanding orders he had placed and closed his account. Caveat Emptor."
"MAKE SURE YOU USE PAYPAL! At least paypal will stand behind the AWFUL products you receive! The products MUST be SECOND QUALITY! and my guess it is left over merchandise from a different country. I made the MISTAKE of ordering a bra... in a d cup, don't know what universe it was from but the cup size was more like a A cup! and then they had the nerve to say it was an "intimate" apparel and they couldn't or should i say WOULDN'T DO ANYTHING. I reported them to paypal!"
"I ordered an electric motorcycle for my grandson, for Christmas. When it arrived, it appeared the box was tossed around excessively. I contacted Zulily, who responded quickly that they were contacting the manufacturer. I waited 4 days, wrote an email that I was waiting, and the email came back blank. I wrote them again, that the email was blank, and 2 days later it came back blank again. The manufacturer, New Star, does not have an email but I will try to contact them directly. I will never order from Zulily again, as they have a poor service department."
"I wish I have read these reviews before placing my order. Three weeks ago I made purchase and I have mot received the order yet so I still have nothing to report on their products but sincerely hope it will be more positive experience than with their shipping services. Three days ago I saw that expected delivery was scheduled for today. Now when I tracked the shipment there is another date, five days from today. Regardless of their product (yet remain to be seen) i am not ordering from this site just because of the long wait for delivery. "
"I've given Zulily 3 tries. Some items are a great deal, but none are good enough to deal with their unreliable service. Order #1: Received a purse in time frame expected (3 weeks) but it was drastically different than the image. It looked like a knock off of the brand I'd ordered and was definitely not the same as the item in the picture.Order #2: Only order I was satisfied with. Scarves and jewelry, all received in about 3 weeks and all as expected.Order #3: Ordered two pairs of boots. First pair arrived in 3 1/2 weeks, at which point I contacted them to inquire about second half of the order. Only then did I learn my item couldn't be located and they couldn't fill the second half of the order. I had to call them to find this out, they didn't bother to e-mail me.I'll shop local or elsewhere online. This company is more trouble than it's worth, even to save a few $$. They've lost a customer and a customer advocate. I've recommended them to several friends and family. Hopefully they've received better service than I have."
"I have recently realized Zulily jacks up the original price of products to make it look like you are getting a better deal. Just realized this as I purchased a set of blocks which were made to look like I was getting them for 50% off. In reality, they were 50 cents cheaper than at Target, and I could have gotten free shipping from Target! I just saw a cuisinart toaster on Zulily today which was made to look like a fantastic deal (50% off) in reality, it is priced $10 cheaper than retail, but with shipping costs it comes out to the same retail costs. Anyone else notice this? On another note, I did score a great deal on some Stride Rite shoes which I know are high-priced in the retail stores. "
"Terrible experience with Zulily! I wish I had read some of these reviews before I placed my order. I received an email confirming my order, but did not get any other information as to when to expect my items. Two weeks later I had placed orders on several other sites and had everything shipped to me within 5 days with tracking numbers but still no word from Zulily. I called to cancel my order and was informed it was too late, my items had been shipped. I hadn't gotten any emails about it but let it go. The next day I received an email with a tracking number, but it was for only a few of the items I had ordered. The others had not shipped. I should have been able to cancel the items that had not processed and shipped. Never again!"
"I have ordered cute little playsuits for my twin granddaughters and they fit nicely. I ordered jewelry at reasonable prices. I love genuine leather purses that are classy and timeless with out a name on it or lot of accessories, so I ordered a Latico, a Baggs and an Iris Tyler bag. These are expensive bags but I got them at reasonable prices. I ordered wool sweaters and office dresses. I researched the brand names of the items and read comments of customers who have already purchased the item to see what they think about. They cancelled one of my sweaters but they put the money back for it and gave me a store credit. I like that I can favorite an item and will be notified via email when the item will be available, like the Tru Luxe jeans They respond timely to emails I send them. TIP: put the item you like in your shopping bag in checkout but don't "place order" until the day the event closes. That will cut some of the time you have to wait for an item because nothing starts until the even closes. I am happy with them so far."
"VERY DISAPPOINTED in this company. I know they are a distributor, but the customer service is horrible. I placed an order for a halloween shirt at the very end of September. I still didn't receive it by halloween and then discovered they had shipped it to my old address!! They said they would send a refund when they receive the shirt back, but I haven't got anything yet. I plan to file a complaint with my credit card if the refund doesn't come through in the next couple weeks. My friend, who recommended this site, also purchased maternity pants using the size guidelines for the item and they were crazy small on her. She gave them to me and they were small on me!! They were a large...I normally wear a medium. She unfortunately lost the money and I donated them to goodwill. Total waste. If the website has sizing guidelines, why are they 2-3 sizes off?!! The products are cheaper quality, but I expected that. Will not order again and neither will my friend. Just find on the host website and you'll normally get the same item for cheaper and free shipping!"
"Don't order from Zulily, they are a bunch of Crooks. If you decide you want to cancel your order, and the credit card has not been charged with the order as of yet, don't call Zulily, instead, report your card lost or stolen to your bank first, then see if you can cancel your order.. If you phone Zulily, they will put you on hold and charge your credit card in that instant. Not worth the time and effort to deal with this company,"
"This company couldn't be any worse. I've had zero luck with them. I placed 5 different orders over the past 4 months and 50% of the time I don't receive my items! why? Because THEY cancel the order and say the items aren't available! How can a company do that?! Like oh just kidding, that really wasn't for sale. The other 50% of my orders were such cheap quality...but they don't take returns. A pair of boots were more than a full size smaller than they said, clearly mis-marked, and a vest had too much fabric in the hood and it didn't lay right. The 5th order I placed, I just saw that half is on it's way, after 5 weeks, but the other half isn't. I bought all of it to go together...and by only receiving half, it's pointless. This is high risk shopping! Know that you're gambling big time with purchasing from zulily. I agree with what another reviewer said, which is if you like something, google it and find it on another site where you can read reviews and have the ability to return it...and you'll actually RECEIVE the item you purchased, and within a normal amount of shipping time. This is a terrible company to order from. I advise against it."
"Expensive items, slow shipping, bad service. Buyers beware"
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