Computer Hardware & Software
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"Ztec will NOT refund your money. They are scam artists. I was about to sue them for breach of contract and fraud, but according to their website they went out of business (What a shock!)They will probably open again under a different name and pull the same scam. Hopefully, the California Attorney General will catch up with them and put them where they belong: prison."
"I have two orders with open status in Ztek.net. The first from December, Order #3416, the second Aug 7 #9565. I have asked for a refund for both on many occasions. Frustrated!At least some of you are happy, maybe because you received your product."
"PLEASE, PLEASE, PLEASE DO NOT BUY FROM THIS SELLER!!! I ordered a Windows XP Home Edition Service Pack 3 operating system for my computer (their price $79.99). The disk they sent me looks nothing like what was advertised (it's a much cheaper substitute.) What was advertised was a holograph-ed disk with a green Windows XP cover. What I got was a open, cheap, white, plain CD envelope (the kind you can get even at Wal-mart) containing a plain looking (non-holograph-ed) CD inside. The CD states Service Pack 3 but when I tried to install it, I noticed that it was an older Service Pack 2. The CD was mislabeled. I had to abort my attempt to install. With the CD was the COA or the code to Authenticate the version and that code appeared to have been pulled off another package and stuck to a piece of paper and mailed with the CD. The item was shipped fast, but in a padded manila envelope with no other protection to keep the CD from getting bent. For the price I paid for the item, I found their shipping method rather careless.I have since returned the item (and they've received it via confirmation) asking for a refund and so far they have not refunded my money. If this review could allow me to do so, I would be happy to provide pictures of the item because I am very serious about this. I was offered an opportunity to review this product by the seller and ironically my review never showed up on their website because I gave them a low rating. DO NOT PAY ATTENTION TO THE HIGH RATINGS for this seller, because looks ARE deceiving. On their website items are rated as either "not rated" or 5 stars--nothing in between. I believe they are skewing their ratings.I paid for this item through PayPal and have increased my dispute to a claim through Paypal against this seller because I'm already getting resistance for my refund.I wish I could give a negative rating below zero because this seller deserves it.UPDATE 6/25/12: The seller's website states that refunds are processed in 3-5 business days. Five days have elapsed and no refund was processed. I grow more concerned every day knowing that I've got a real fight on my hands with this seller to get my money back.UPDATE 7/03/12: Never received any further contact from the seller regarding my refund. They obviously didn't care about customer service. Called PayPal today; they are giving me my $79.99 back. I am, however, not getting any refund for return shipping as promised by this seller (being it was their error). Also, because what I returned was software, I feel sorry for the next person who probably will get the product I sent back and the code to Authenicate may not work. Ironically, other folks have complained on this site about the codes not working--probably someone else's returned item?"
"Great business deal, fast service, great great"
"The website and check out was very user friendly. We recieved the products as promised and a little sooner than we were expecting! An overall great experience with this seller"
"Order for Microsoft Windows 7 SP1 OEM was processed and delivered very promptly. Order receipt and status email was clear and concise."
"Ok they had want I needed and sent it out promptly."
"I was very well satisfied with my purchase from Ztek. I recieved it in a timely manner. Thank you."
"Excellent customer service and delivery, product installed and performed as advertised. Will continue to purchase my MS Window products from Ztek.net"
"Hello I also appreciate your Business. I searched online to find a good deal for a Genunie Windows Xp Cd & Ztek was the only reasonable deal i found. Most place average $99 for the Windows Xp. I will check your Site for Windows 7 soon.Thank you very much for your great service & prompt Delivery.Colin."
"I've been very well served with ztek. I didn't know I could have windows sofware at a so low price. This vendor is very pro and I wouldn't hesitate to order from them again. I'll recommend ztek to all my friends. Thanks ztek"
"On Sunday 2/19, I ordered a product for overnight delivery. Monday was apparently a holiday meaning that the item should have shipped on Tuesday for delivery on Wednesday. I paid an extra $30 for the overnight delivery.Unfortunately, the delivery did not arrive on Wednesday, nor was it, according to the USPS sent overnight, but instead express which is described as near overnight.I'm a firm believer that when paying a premium for a service, that service should be delivered. It was not.Furthermore, when I contacted customer service regarding this (on 2 occasions), I did not receive any reply from the company. I would not order again from them, nor would I recommend anyone else who's in need of something sent quickly (or who wants quality customer service) do so either.I finally received a response from the company "We will Cancel your Order Please Return the Product And Never Come Back to our Website The Tracking number shows The Package Was Delivered "Should have listened to the other reviews. Do not work with these folks. I've seen nothing but a gross lack of professionalism and customer service."
"Priced right and shipped fast; unfortunately, I haven't had time to install the 32bit to 64bit upgrade as yet."
"I really just needed a Windows XP Pro CD-Rom, but others were charging premium prices of $70 to $150. Ztek had an OEM version for $55 and free shipping. This was one of the best deals I've found in the last year."
"Originally filed this in February:BAD COMPANY! Do NOT order from this company. I thought saving a few bucks by ordering from this unknown company was worth the risk. WRONG. I've wasted way more money and time tracking these guys down. In the end, they ripped me off and never properly fulfilled my order. There is no customer service and should you have a problem with your order they will not reply or correct the order. UPDATE: 4-21 Filed complaint with BBB in CA and Ztek LIED on there response to BBB stating they had provided a refund to me, which they never did. Scum!BAD COMPANY! SHOP ELSEWHERE!"
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