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RatingsRating
Full Rating Profile
    • Address: 1445 Armour Blvd
    • Contact: askzoro@zorotools.com
    • Phone: 855-289-9676
    • Customer Support: 855-289-9676
    • Business Hours: 7am - 5pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

2,979 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great company with good customer service.
They shipped my AC sleeve very quickly. Since I had to return the item, the process was even easier. They sent me a UPS label. Shipped it back without paying any additional money. Absolutely recommend.
"



Rating 2/10
1/5
modified review posted

"Buyer beware!!! I attempted to purchase 14 Jobox truck tool boxes from Zoro Tools. The items were shown as IN STOCK during the purchase process. I found out after the fact that they only had 7. I called looking for an alternate product and was told they didn't carry any other types. I researched other options online only and found Weather Guard made a great alternative. Guess who sold them? ZORO TOOLS. I called ahead this time to confirm they had the boxes in stock. I was assured that they did, so I processed the order. I received an email 2-days later stating that the items were on back-order!!! Also found out that one of the original orders I cancelled wasn't cancelled properly. Talk about a mess. I spent $6000 on these boxes in all. You would think that they would want my business and care...this was not the case. I was offered a half-hearted apology and that's all. Not good!"

modified review This review was modified by Alorance77 on April 23 2014 10:33:37 AM

Rating 10/10
5/5
modified review posted

"I just ordered Durham sliding drawer units on 8/26/13 and they were delivered on 8/27/13! Service beyond my expectations. I will definitely be using them again! This was with a free shipping offer too. I was flabbergasted when it was delivered because I expected I would be waiting a couple of weeks.
"

modified review This review was modified by mnwishbone on August 27 2013 09:10:03 AM

Rating 10/10
5/5
modified review posted

"ZORO has just about everything I've ever needed to buy as far as tools, epoxy, labware... They have the best prices I have ever found. Unbelievably fast shipping. Super highly recommended."

modified review This review was modified by DavidSS on August 21 2013 04:41:44 PM

Rating 10/10
5/5
modified review posted

"This humidifer was a very good price, combined with the extra discount I got, it was a steal! I'd definitely order from zoro again especially because I got free shipping on such a bulky item"


Rating 10/10
5/5
modified review posted

"Great service and good price. Lowest price I could find for this blade as well as cheapest shipping. Super fast shipping! I would highly recommend this etailer. Only con is a slightly quirky ordering page. Took me a few times before it would accept my PayPal payment. But once my order went through it shipped almost immediately and I RECEIVED IT THE NEXT DAY!"


Rating 10/10
5/5
modified review posted

"The tools were gifts for Christmas. They arrived on time and in great shape. "


Rating 6/10
3/5
modified review posted

"3 stars Neither Satisfied Nor Dissatisfied"


Rating 2/10
1/5
modified review posted

"I had to call three times to confirm my credit card. Each time, I was told that it had went through and that the order would ship. The next day the charge would be pending on my account and the order would be canceled. This morning I called and was told once again my order was canceled. She told me that the billing department tried to contact me earlier this morning. I said that I hadn't received a call and verified the number. They had the correct number. I was transferred to the credit department and was told that they are not in and don't come in until 9am Central time.

Then how did they call earlier this morning?

My final attempt: I tried again today using paypal. Maybe that will be less of a problem. If I didn't need the supplies as soon as possible, I'd not go with Zoro.
"


Rating 10/10
5/5
modified review posted

"Very fast service and shipping. Great company to order from."


Rating 10/10
5/5
modified review posted

"Great products and fast shipping! "


Rating 10/10
5/5
modified review posted

"Amazing delivery speed!
Very satisfied and impressed with delivery!
"


bro. Rob's Avatar
Shenandoah Valley VA
Rating 10/10
5/5
modified review posted

"EXCELLENT! NEVER any problem with ANY order from Zoro Tools."


Rating 10/10
5/5
modified review posted

"Excellent....very satisfied!"


Rating 10/10
5/5
modified review posted

"No problem check out--Best prices i could find--I'll be back"


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