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Stores > ZORO Tools

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  • ZORO Tools

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1445 Armour Blvd
    • Contact: askzoro@zorotools.com
    • Phone: 855-289-9676
    • Customer Support: 855-289-9676
    • Business Hours: 7am - 5pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 0.42/10 0.42/10
    Shipping & packaging: Rating 2.08/10 2.08/10
    Customer service: Rating 0.83/10 0.83/10
    Return/Replacement policy: 0.00/10

3,029 Customer Reviews

Rating 2/10

Spent 45 minutes shopping to make use of 25% off coupon only to have Zoro cancel the order

"Zoro sent me an email claiming that I checked the "items were for export" box on my order which I did not and therefore my order was cancelled. Zoro advised me to order from Grainger (which is their parent company I understand) undoubtedly at a higher price. "

This review was modified by dmarek on July 29 2016 12:55:18 PM

Rating 2/10

Do not order anything from this company!!!!

"Warning!!!! Do not put yourself through this. I ordered two jugs of paint from Walmart. I waited 2 weeks then finally contacted Walmart who directed me to zoro. They informed me that my order was "lost in transit", and they only had one jug left. I agreed to have them ship me out the one jug, and I would wait another month for the other one. Another week goes by still no paint. I call zoro back, and was informed that the one they were suppose to ship out to me immediately was purchased by someone else and I would have to wait the month for both jugs. I insisted upon talking to a manager who was 100% uncaring or helpful. I asked to get the president of the co. Address to write and was refused. I ended up having to cancel the order. So I ended up tying up close to $100 for a month with this co. And received nothing but you have to wait another month. What a nightmare!!!!!! Do yourself a favor take the hour out of your Saturday and go to lowes!!!!!"

This review was modified by Ashd2525 on July 25 2016 11:38:09 AM

Rating 10/10

Dewalt Planer purchase

"De Walt DW735 Planer, advertised with in-feed and out feed tables. Came with out tables. When I contacted Zoro, initial response was the tables did not come with the item, I then contested the payment on PayPal. I also sent them copies of their website with the detailed description.
They then sent me the tables.
So all ended well.
Note I had a 25% off code, with the code and the tables, I came out okay.
Zoro did say they would get the description corrected.

Rating 2/10



This review was modified by LONESTAR2 on July 13 2016 03:21:54 AM

Rating 2/10

Selling Discontinued Items and stringing customers along. Shamefull

"On May 12th, 2016 I order tactical pants from this company. Order # 260-SO4513717. When I received my conformation email, it stated that it Ships from the manufacturer in 31-35 business days. Having missed the "business days" part I called on June 17th and was told it would be between June 20th and June 27th before my order was shipped, and a conformation would be sent. I called early morning on June 21st to see if they had a firmer date yet, in which they told be they would contact the manufacturer. I called again late June 21st as I had not heard anything. I was told it would be between July 2 and July 10th. On July 1st I called to see if they had a firmer date, in which I was told my order had been cancelled. They stated the manufacturer discontinued the item, and it was no longer available. They also stated that they sent an email on June 20th, to inform me of this. I checked my inbox, spam box, and trash box. I found no such email. Keep in mind i talked to them on June 21st and was told it was still on the way. I then contacted the manufacturer and was told the product was discontinued in December. I find it unprofessional to not only sell a product that has been discontinued, but in the event they truly didn't know, I find it to be poor business practice to wait a month to ask if it's available, and string the customer along during this time. "

This review was modified by EMS_Ninja79510 on July 01 2016 08:09:57 AM

Rating 2/10


"Terrible customer service, the agent on the phone said he didnt care about my return as it wasnt his personal business, was also very rude!"

This review was modified by hcues1 on April 27 2016 10:18:24 PM

Rating 6/10

Quality tools


This review was modified by victor191 on January 22 2016 10:23:38 PM

Rating 6/10

Come on guys! Honor your promo codes!

"ME TO ZORO via EMAIL: "I placed 2 orders yesterday. The 1st for over $300. The 2nd for $128.20. I was able to save 20% on the 1st order using a promo code. For the 2nd order I was able to find a new promo code but could not get it to take at checkout. The order # is 345-SO3832177. Promo code TWTY0NDP3T for a 20% discount. I did go ahead and place the order. Can you please look into crediting our account? Thanks so much for looking into this and have a great day".
ZORO TO ME: "The code in question, TWTY0NDP3T, is a unique, one-time-use code. Unfortunately it appears that this code was used previously. Was this code emailed to you yesterday? Only one code is issued per customer so we would not be able to apply a promotional code for more than one order".
ME back TO ZORO: "No. Two totally different codes. The code I used for the 1st order I placed yesterday was TWTY28E7NR and saved our company $61. I then realized I had forgotten to order the lens wipes and placed the 2nd order. The code would not work for the 2nd order so I went in online and found an additional promo code ( TWTY0NDP3T). Either way, I had these items in my cart for several days waiting on the upcoming Wednesday discount. Can you please honor the discount on the 2nd order since it was ordered the same day (with a different promo code)".
ZORO back TO ME: "We would not be able to honor a promotional code you found online. Our codes are unique one-time use codes that are emailed directly to our customers. This is why the promotional code did not work for your second order, it was a promotional code that was issued to another customer".
FINAL COMMENT FROM ME to ZORO: "I sure don’t understand why you would not want to honor this. It was all purchased ON THE SAME DAY. And we have been a loyal customer. Have a blessed day".


This review was modified by Sparky1960 on January 21 2016 12:09:09 PM

Rating 10/10

"Great product selection, competitive pricing, and customer service if you need it! Zoro has become my new go-to place to buy commercial/industrial tools and equipment. Their website is well organized and easy to use. The only features lacking are customer product reviews (as available from other vendors) and a "compare products" function. Again, find that elsewhere; however you may wish to actually *buy* from Zoro, factoring in their low prices, free shipping over $50, and frequent discount promotions--be sure to sign up for their email offers!

Shipping is typically fast too, and email communications on the status of orders, invoicing, etc. are thorough and prompt. I had a problem with one inexpensive Dayton tool that seemed to wear prematurely. After filling out Zoro's website "contact us" form to describe this, attaching a picture of the tool wear, I got an email reply back the next day with an offer of either a refund (ship tool back) or accept a free replacement, judging the original as defective. I chose the latter, and it arrived on my doorstep via FedEx in only 2 days. Amazing! That's customer service, for sure.

Even if you don't need tools, note that Zoro offers very attractive pricing on items like batteries, fire extinguishers, cleaning equipment, and so on. I'm a Zoro fan for sure!

Rating 2/10

"Would be no stars if we could. Ordered a product on 12/3/15 which showed A 3 to 7 business day lead time. After on week I followed up and was to,d it would ship soon. On December 23, I called to find out where out products were and was told they were back ordered. At no point t was this information given to us or we would have found another source. My install is next week and lead times are through the roof. Will not risk a future job on this company regardless and for the record the product is still showing a 5 day lead time on their website."

Rating 10/10
ResellerRatings.com TOP REVIEWER!

"I have had nothing but good experiences with Zoro. They are the consumer online storefront for Grainger. Their prices are pretty decent to begin with, but they have flash sales once or twice a month with up to 30% off, so if you can sit on your order for a bit til the coupon code gets emailed to you then their pricing becomes the best around by a mile. Free shipping is great too"

Rating 10/10

"SO I never really write a review unless something just really amazes me or is very disappointing. I used ZORO.COM for the first time last night to order a part for my leaky toilet that my local homedepot and lowes were out of. You know that seal that goes bad every six months. So I checked online for the part and happened on the zorro site. I tried Amazon first since I have prime but for the price of 2 of the seals I could get 6 from zoro. Of course I was like ugh how long to get the part since I had never ordered from them. Well the part came less than 24 hours later and my toilet is fixed. Simple part and simple job but happy with the service from zoro.com. Packaged well and lightning fast delivery - thanks!"

Rating 2/10

"second time around and zero.com screws us over again. the company wanted to use their too good to be true coupon of 30% off for 24hrs, we prepare to put the order but at 11:45pm the coupon mysteriously disappeared. the web interface is crap as well, worst website ever. will not be back for thirds, thanks....

update, when we emailed their customer service they said they are sorry....never offered us the option of buying the stuff at that rate....

Rating 2/10

"This was my first order and concerns a 2" x 2" x 10 foot long Square Fiberglass Tube by Dynaform and the problems I had with Zoro and their shipping procedures. To begin with, there was no tracking information on Zoro's site (and none to this day) so I contacted them thru email. I was then given the UPS Freight tracking number. That's when I saw the item ordered was damaged BEFORE it was accepted by UPS Freight and noted on their tracking info. I REFUSED it at time of delivery because of severe damage. There was no protection at all for this 10 foot long fiberglass tube. No tape, wrapping, covering of the ends (badly damaged), or anything. It was left bare except for a label and packing slip. After seeing the "Damage noted at receipt from shipper" on the UPS Freight tracking page I contacted Zoro's Customer Service department by email. My CS rep, Ryan, assured me this problem would be addressed by the CS staff. I then called Zoro when I did not hear back from Ryan and spoke to Mariah, another CS rep. She told me a replacement would be shipped and to refuse the damaged piece. I asked that the replacement be inspected and placed in suitable packing material of some sort, wrapped, taped or anything that would protect it. She assured me it would be. When the replacement was shipped it was again stated on UPS Freight tracking as "Damage noted at receipt from shipper". THE SAME THING AS THE FIRST SHIPMENT!!!! I called the CS department and spoke to Morgan, explained the situation, and was transferred to Brittany, a CS Lead. Brittany and I had several emails back and forth concerning why this damage was occurring. She contacted the warehouse and was told all the stock of this item was in good condition. Yet, it was damaged by the time UPS picked it up and shipped anyway. She also asked the warehouse what type of packaging or protection they had done. The answer was, and I quote: "Thank you for your patience as I worked with my distribution center on this. They have informed me that due to the way the work flows through warehouse on these larger items, we do not have a reliable way to identify a specific order and process it differently than anything else." Really??? This huge online retailer, a division of W.W. Grainger Industrial Supply, has no reliable way to effectively ensure that an order is properly processed?? Meaning packing, protecting, or making sure the customer gets an undamaged product. In fact, both times this product has been shipped it was damaged before receipt by UPS as noted. It would not matter how well Zoro packed this item for shipment, it would still arrive damaged. The replacement item was intercepted and is on it's way back to the warehouse. The last person I spoke to at Zoro was Michele, a Customer Service Supervisor. I wanted to see if there was a way Zoro and the warehouse people could do anything to provide me with an undamaged, protected for shipping item. She told me there was not at this time, but would keep me posted if something changed."

This review was modified by Paul-in-TX on September 04 2015 11:38:50 AM

Rating 4/10

"Initially zoro was great when I ordered a swamp cooler and it arrived crushed. It took them a long time to send a replacement. That didn't happen until I called back and asked them about it. They said it was an error on their part. THE SECOND ONE ARRIVED DAMAGED AS WELL. I decided to order a larger one which was sturdier. They were supposed to issue a refund for the second order. I called again and they told me they received it. I waited two weeks called again. No notes. They didn't have any information on the return. Luckily I had the tracking number from last month. I was told yet again they would expedite my refund. I might suggest a better company with better tracking and refund policies."

This review was modified by 5504 on July 22 2015 10:29:03 AM

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