We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > ZORO Tools

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

  • ZORO Tools

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1445 Armour Blvd
    • Contact: askzoro@zorotools.com
    • Phone: 855-289-9676
    • Customer Support: 855-289-9676
    • Business Hours: 7am - 5pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.38/10 4.38/10
    Chance of future purchase: Rating 1.67/10 1.67/10
    Shipping & packaging: Rating 2.81/10 2.81/10
    Customer service: Rating 1.88/10 1.88/10
    Return/Replacement policy: 0.00/10

3,032 Customer Reviews

Rating 2/10
ResellerRatings.com TOP REVIEWER!

Sent me a used pump

"Order SO5141836. 8/24/2016. 5UWJ1 1 HP Multi-Stage Booster Pumps, Vertical.
Pump arrived and clearly was used. I noticed it right away, and a powerhouse maintenance person remarked the same thing the moment he walked by me opening the box. The black body had multiple areas of black gloss paint in the flange holes and on random parts of the body. The stainless steel coupling guard was scratched. When the pipe fitters were installing the pump, they showed me the rusty scale on the inside of the pump body. When the electricians wired it, they said it was pre-wired 208V single phase and had ring terminals on the wires, which was different from the other 3 similar pumps I ordered from Grainger. I called customer service immediately and had them put a note in the order file, because I needed to install it regardless of the condition due to plant needs. I was told this drop shipped from the manufacturer and zoro doesn't sell used equipment. I asked zoro how they know they're not selling used equipment, because these are drop shipping from the manufacturer. Sure enough, 24 hours later, the motor started kicking out on high temperature. I called zoro, and was given the song and dance they don't sell used equipment. I was promised a return label within 10 business days (REALLY?). On the 13th day, I called back asking about the status of the label. It was held up because the manufacturer wanted to know how we wired the pump !!. I told them I'd have a conference call between the pipefitters, electriclans, powerhouse guys, zoro and the manufacturer if need be to prove they sent us a used pump. Zoro also filtered my negative, but honest review on their website. Don't trust their website for product reviews. My next step is to dispute the charge on the corporate card.

Rating 4/10

Order cancelled late

"Three days after I placed an order with Newegg for a 3-phase, 250V, 30A, Twist-Lok plug through their partner, Zoro Tools, I was notified the order had been cancelled. So, about the time I was hoping to receive the product I found that I wouldn't be receiving it at all. Now I can scramble to find the part I need."

Rating 10/10

Good service.

"I've ordered a few times from Zoro, and when I saw they had a bad rating here, I figured I should give my experience.
My first couple orders were perfect, no issues.
My third was a metal gas can, that UPS smashed and damaged the spout. Zoro promptly send me an new spout at no charge, with no fuss. In a few days I had a new spout.
I would recommend Zoro.

This review was modified by GoRod314 on August 24 2016 06:40:33 PM

Rating 2/10

Spent 45 minutes shopping to make use of 25% off coupon only to have Zoro cancel the order

"Zoro sent me an email claiming that I checked the "items were for export" box on my order which I did not and therefore my order was cancelled. Zoro advised me to order from Grainger (which is their parent company I understand) undoubtedly at a higher price. "

This review was modified by dmarek on July 29 2016 12:55:18 PM

Rating 2/10

Do not order anything from this company!!!!

"Warning!!!! Do not put yourself through this. I ordered two jugs of paint from Walmart. I waited 2 weeks then finally contacted Walmart who directed me to zoro. They informed me that my order was "lost in transit", and they only had one jug left. I agreed to have them ship me out the one jug, and I would wait another month for the other one. Another week goes by still no paint. I call zoro back, and was informed that the one they were suppose to ship out to me immediately was purchased by someone else and I would have to wait the month for both jugs. I insisted upon talking to a manager who was 100% uncaring or helpful. I asked to get the president of the co. Address to write and was refused. I ended up having to cancel the order. So I ended up tying up close to $100 for a month with this co. And received nothing but you have to wait another month. What a nightmare!!!!!! Do yourself a favor take the hour out of your Saturday and go to lowes!!!!!"

This review was modified by Ashd2525 on July 25 2016 11:38:09 AM

Rating 10/10

Dewalt Planer purchase

"De Walt DW735 Planer, advertised with in-feed and out feed tables. Came with out tables. When I contacted Zoro, initial response was the tables did not come with the item, I then contested the payment on PayPal. I also sent them copies of their website with the detailed description.
They then sent me the tables.
So all ended well.
Note I had a 25% off code, with the code and the tables, I came out okay.
Zoro did say they would get the description corrected.

Rating 2/10



This review was modified by LONESTAR2 on July 13 2016 03:21:54 AM

Rating 2/10

Selling Discontinued Items and stringing customers along. Shamefull

"On May 12th, 2016 I order tactical pants from this company. Order # 260-SO4513717. When I received my conformation email, it stated that it Ships from the manufacturer in 31-35 business days. Having missed the "business days" part I called on June 17th and was told it would be between June 20th and June 27th before my order was shipped, and a conformation would be sent. I called early morning on June 21st to see if they had a firmer date yet, in which they told be they would contact the manufacturer. I called again late June 21st as I had not heard anything. I was told it would be between July 2 and July 10th. On July 1st I called to see if they had a firmer date, in which I was told my order had been cancelled. They stated the manufacturer discontinued the item, and it was no longer available. They also stated that they sent an email on June 20th, to inform me of this. I checked my inbox, spam box, and trash box. I found no such email. Keep in mind i talked to them on June 21st and was told it was still on the way. I then contacted the manufacturer and was told the product was discontinued in December. I find it unprofessional to not only sell a product that has been discontinued, but in the event they truly didn't know, I find it to be poor business practice to wait a month to ask if it's available, and string the customer along during this time. "

This review was modified by EMS_Ninja79510 on July 01 2016 08:09:57 AM

Rating 2/10


"Terrible customer service, the agent on the phone said he didnt care about my return as it wasnt his personal business, was also very rude!"

This review was modified by hcues1 on April 27 2016 10:18:24 PM

Rating 6/10

Quality tools


This review was modified by victor191 on January 22 2016 10:23:38 PM

Rating 6/10

Come on guys! Honor your promo codes!

"ME TO ZORO via EMAIL: "I placed 2 orders yesterday. The 1st for over $300. The 2nd for $128.20. I was able to save 20% on the 1st order using a promo code. For the 2nd order I was able to find a new promo code but could not get it to take at checkout. The order # is 345-SO3832177. Promo code TWTY0NDP3T for a 20% discount. I did go ahead and place the order. Can you please look into crediting our account? Thanks so much for looking into this and have a great day".
ZORO TO ME: "The code in question, TWTY0NDP3T, is a unique, one-time-use code. Unfortunately it appears that this code was used previously. Was this code emailed to you yesterday? Only one code is issued per customer so we would not be able to apply a promotional code for more than one order".
ME back TO ZORO: "No. Two totally different codes. The code I used for the 1st order I placed yesterday was TWTY28E7NR and saved our company $61. I then realized I had forgotten to order the lens wipes and placed the 2nd order. The code would not work for the 2nd order so I went in online and found an additional promo code ( TWTY0NDP3T). Either way, I had these items in my cart for several days waiting on the upcoming Wednesday discount. Can you please honor the discount on the 2nd order since it was ordered the same day (with a different promo code)".
ZORO back TO ME: "We would not be able to honor a promotional code you found online. Our codes are unique one-time use codes that are emailed directly to our customers. This is why the promotional code did not work for your second order, it was a promotional code that was issued to another customer".
FINAL COMMENT FROM ME to ZORO: "I sure don’t understand why you would not want to honor this. It was all purchased ON THE SAME DAY. And we have been a loyal customer. Have a blessed day".


This review was modified by Sparky1960 on January 21 2016 12:09:09 PM

Rating 10/10

"Great product selection, competitive pricing, and customer service if you need it! Zoro has become my new go-to place to buy commercial/industrial tools and equipment. Their website is well organized and easy to use. The only features lacking are customer product reviews (as available from other vendors) and a "compare products" function. Again, find that elsewhere; however you may wish to actually *buy* from Zoro, factoring in their low prices, free shipping over $50, and frequent discount promotions--be sure to sign up for their email offers!

Shipping is typically fast too, and email communications on the status of orders, invoicing, etc. are thorough and prompt. I had a problem with one inexpensive Dayton tool that seemed to wear prematurely. After filling out Zoro's website "contact us" form to describe this, attaching a picture of the tool wear, I got an email reply back the next day with an offer of either a refund (ship tool back) or accept a free replacement, judging the original as defective. I chose the latter, and it arrived on my doorstep via FedEx in only 2 days. Amazing! That's customer service, for sure.

Even if you don't need tools, note that Zoro offers very attractive pricing on items like batteries, fire extinguishers, cleaning equipment, and so on. I'm a Zoro fan for sure!

Rating 2/10

"Would be no stars if we could. Ordered a product on 12/3/15 which showed A 3 to 7 business day lead time. After on week I followed up and was to,d it would ship soon. On December 23, I called to find out where out products were and was told they were back ordered. At no point t was this information given to us or we would have found another source. My install is next week and lead times are through the roof. Will not risk a future job on this company regardless and for the record the product is still showing a 5 day lead time on their website."

Rating 10/10
ResellerRatings.com TOP REVIEWER!

"I have had nothing but good experiences with Zoro. They are the consumer online storefront for Grainger. Their prices are pretty decent to begin with, but they have flash sales once or twice a month with up to 30% off, so if you can sit on your order for a bit til the coupon code gets emailed to you then their pricing becomes the best around by a mile. Free shipping is great too"

Rating 10/10

"SO I never really write a review unless something just really amazes me or is very disappointing. I used ZORO.COM for the first time last night to order a part for my leaky toilet that my local homedepot and lowes were out of. You know that seal that goes bad every six months. So I checked online for the part and happened on the zorro site. I tried Amazon first since I have prime but for the price of 2 of the seals I could get 6 from zoro. Of course I was like ugh how long to get the part since I had never ordered from them. Well the part came less than 24 hours later and my toilet is fixed. Simple part and simple job but happy with the service from zoro.com. Packaged well and lightning fast delivery - thanks!"

Ratings Calculation Change
Learn about Our Reviews

Share ZORO Tools's store rating

ZORO Tools is not a merchant member. If you're this merchant, learn more!

ZORO Tools is not a merchant member
ZORO Tools does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »