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"Disappointed. I work for the largest bank in the world in the employment classification of a Fraud Claims Analyst. I have YET to receive my products ordered 04.07.2013:1) Uri-Harmony ZIN #4044102) Reneel ZIN #429072One of which is still reflecting the status of "out of stock", (ZIN Number #404410). Sales #1109120 Receipt #660483710013190250Today is 05.03.2013. Can we please find resolution? Thank you.Karla Huber 903.243.8086 (Karla.Huber@BankofAmerica.com)"
"I received a bottle of capsules and about a third of them were open. I contacted them about needing an RMA number and was told it wasn't necessary. Just write on the packing slip the reason for the return. They would send me another bottle with express shipping. It arrived in the same state as the first bottle.I called and left a message telling them I'd send both bottles back and I wanted a refund. I sent them the confirmation number. And I've sent the the information showing they've received the package. I've called them and email them at least once a month since and haven't received a response nor a refund.Can't believe I've received this treatment after all the business I've given them. Wish I could give them negative stars instead of just the 1."
"I can hardly believe the nerve of these people! Since they are based in Canada, they take full advantage of the fact that US customers have little recourse to hold them accountable for their bad practices. Neither before nor after ordering did they give any indication that the item was backordered. After a week passed and it became clear that my items would not be shipping anything soon, I requested cancellation and a refund. They completely ignored this request and about a dozen more over the next five weeks. Then last week I got an email from "Gina" saying my order had shipped, acting like all was going according to plan and encouraging me to contact them with any questions! Who knows when or if I'll actually get my order. All I know is that no matter what happens, there is no possibility of ever getting a refund from these people. Unless you love frustrating experiences, AVOID THIS COMPANY AT ALL COSTS!!!"
"DO NOT BUY FROM THIS HORRIBLE COMPANY! They will steal your money and never deliver. They come up with every excuse possible as to why the order has not shipped out. If you follow up with them after, they will completely ignore you. Try calling their 800 number and you'll wait forever until you're forced to leave a voice message that they will never return. They keep you on hold with their annoying ads and pretend that their customers are #1. Great system they have going. Very clever. Wonder how they're still in business. Oh yes, that's right, they make their profits by stealing from their customers. This is not a donation, we expect a product or products in return! Ohhh..and take a look at their TWITTER page, you'll see that they reference this site, resellerratings.com and provide a link to a "GOOGLE CACHE OF OUR REVIEWS AS OF 21 Mar 2012 BEFORE MANY POSITIVE ONES WERE DELETED: http://www.zooscape.com/resellerratings.htm". This is coming straight from the source. Way to make yourselves look even more fishy, Zooscape! Clearly, they have knowledge of this site and are making every effort to appear like a great online retailer. So its safe to assume that these "positive reviews" are fabricated by Zooscape. No wonder they have no time to fill orders nor reply back to customers, they're too busy writing fake positive reviews on here and probably on truspilot.com and others as well. Shame on Zooscape"
"The worst site I have ever ordered from. They took my money right away. Verified that the credit card payment would go through and never sent the product. Their website says ( if you go to the help section) that their stuff may be out of stock although unknown to you, and that you will have to wait 2-3 days for your order to get to the warehouse. Then there's shipping.My order hasn't been even been shipped yet and it's well past 3 business days. I e-mailed them 3 separate times asking to cancel my order because just having them fill it has taken too long. I've gotten no response. I called their phone number which was just an answering machine. I left my phone number, my order number and have gotten no response. Terrible company. Very unprofessional.|"
"passion flower powder arrived in 4 days, over the christmas holidays. not sure what all the fuss is about. zooscape was awesome. some speculation that good reviews are by zooscape. i'd speculate some of the bad reviews are from zooscape's competition."
"Pleased with my online purchase with zooscape.com. Will reorder when supply runs out."
"I would venture to guess that all the good reviews here are from Zooscape employees forced to write them .. because this company is a Joke!.. I had the same delivery and communication issues with them.. wish i would have read the reviews again.. Thank you Zooscape for 1 thing... Making me cautios to buy online products again. DO NOT BUY FROM THIS COMPANY EVER FOR ANYTHING BAD BAD .. "
"Very pleased with this company. 3rd time I ordered with them. Each order is well packaged, products received are as ordered. Will continue to use Zooscape.com in the forseeable future."
"They have the WORST customer service. They sent an order late, said they had something in stock when they didn't and REFUSED to send me a refund when I canceled the order because of it not arriving in 5 weeks. I will not buy from them again and I suggest you don't either. "
"Hello, I would like to change the review I posted on this web-site a couple of weeks earlier. My order has arrived today while lady in the customer service has kindly tried to solve the problem with my parcel being late. "
"Box arrived unscathed. Items purchased are tremendous. Zooscape is a resounding highlight in the online sales game. Worthy of my business now and in the future. "
"very impressed by this retailer. tea ordered was delivered as promised. will reorder in the future."
"I enjoy ordering from Zooscape. The prices are fair, the web site is easy and shipping is pretty good."
"Very good seller. Placed order by telephone with customer rep, satisfied with my interaction, questions answered intelligently. Order arrived in 3 days, products were as described, well-packaged, efficient shipping. I will order from Zooscape again.JF"
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