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Full Rating Profile
  • Rating 0.00/10 1 reviews

    0.01 / 100
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
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    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
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    Other

    • option not available International Order
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  • Review profile

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 1 Customer Reviews

Rating 2/10
1/5
modified review posted

"• I am not a technology expert by any means - more of a beginner, which is why I use programs like ZoneAlarm. Unfortunately, it appears that ZA has decided to take advantage of persons such as myself to make money without providing any value. Back in December 2013, I purchased a two-year contract to use ZoneAlarm Extreme Security for use on an older machine running Windows XP. Last night, April 10 2014, I turned on the computer and it booted up normally. As occasionally happens, when the ZA program launched as part of start-up, I got a notification that a new update was available. So I clicked to update. The update proceeded and at the end of the installation I was asked to restart the machine, so I did. So the only thing I did on my computer yesterday was to turn it on, install the ZA update, and then restart - that's it. On the restart, the system got as far as my desktop, but when it tried to launch ZA, it crashed to the BSOD. I restarted several times, with exactly the same result every time. I even tried booting up in Safe Mode (and I tried all of the options available under Safe Mode bootup) and they were even worse - most of them crashed immediately to BSOD; others got as far as my password screen, but with all input devices disabled so that I could not enter any information via keyboard or move the cursor via mouse. In short, my computer has been completely disabled by this ZA update and I will now have to pay someone to fix the computer or to try to recover my files from the hard disk if they cannot figure out how to fix it. I did online chat with Technical Support at ZA, and they absolutely refused to render any assistance or take any responsibility for the events. I even asked for a refund of the remaining portion of my contract fee since their program was obviously not working, and they refused that as well. So now I have paid ZA to protect a computer that is dead because they killed it. I suppose that is one way of claiming that no viruses or hackers have compromised your system. I strongly recommend that anyone looking for security protection for their computer SHOULD NOT USE ZONEALARM. This company will deliver a dangerous product, and they will not stand behind it when something goes wrong. Please spread the word."

modified review This review was modified by bigedson1-60 on April 10 2014 12:47:38 PM




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