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Store Rating and Reviews ZipZoomFly.com (Formerly Googlegear)

Homepage: http://www.zipzoomfly.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 6.41 / 10
Six-Month Reviews: 101
Lifetime Reviews: 10330

   


Lifetime Rating: 8.29 / 10
All Stores Avg.: 8.07
7.35 Pricing of Products and Services
5.72 Likelihood of Future Purchases
6.34 Shipping and Packaging
4.21 Customer Service
1.70 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 10,330 reviews below.
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
39889 Eureka Dr, Newark CA 94560
customer support email:
service@zipzoomfly.com
phone:
510-897-1890
customer support:
510-897-1890
business hours (est):
8:30am - 5:30 pm PST M-F

FAX: 510-360-9615



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 ZipZoomFly.com (Formerly Googlegear) Customer Reviews
Page 1 of 689sort reviews by:
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Reviews 1 - 15 of 10335
1 | 2 | 3 | 4 | 5 | .... | 689   Next Page
Very Satisfied
Reviewer: soosoolhastam
Click Here to See the Profile for soosoolhastam

7/3/09 2:47 PM
i had a good experience. The item i bought was shipped and at my doorsteps the next day.

Very Satisfied
Reviewer: timedwards
Click Here to See the Profile for timedwards

7/1/09 7:48 AM
Order was shipped fast and well packaged. They had the best price for the product I purchased. I will do business with ZipZoomfly.com again.

Very Satisfied
Reviewer: aiellodj
Click Here to See the Profile for aiellodj

6/29/09 11:11 PM
First time ordering from. Excellent service. Will Purchase from again!!!

Very Satisfied
Reviewer: tester3000
Click Here to See the Profile for tester3000

6/26/09 7:41 AM
Great store. Prompt shipping and fantastic prices. Would buy again :)

Very Satisfied
Reviewer: Str8upinya
Click Here to See the Profile for Str8upinya

6/23/09 10:10 PM
Purchased a Canon HG10 camcorder from ZZF. After the eBillme rebate and instant coupon code, the price for this brand new camcorder was about the same as a refurbished one at other sites. Product arrived when stated. Great camcorder, great price.

Very Dissatisfied
Reviewer: joepicpicus
Click Here to See the Profile for joepicpicus

6/23/09 5:31 PM
ZIPZOOMFLY (ZZF) is definitively not correct. Its rebate system is a rip off with the only goal to attract customers. I ordered an ASUS Eeepc 1000 HE because of an attractive rebate of 30$. I never received this rebate because ZZF ruled that my claim was not allowable on the pretext that the barcode I provided was not the right one. But it was the only one available on the product I received. ZZF asked me to provide a specific barcode but this barcode was not available on the box or the netbook. I complained about that during a long time via Internet and finally by mail to the customer service. I never received an answer. Run away this online store, it’s a thief.

Very Satisfied
Reviewer: bruss
Click Here to See the Profile for bruss

6/22/09 11:26 PM
It was a very easy and pleasant transactiom

Very Satisfied
Reviewer: mjmchmura
Click Here to See the Profile for mjmchmura

6/20/09 9:47 PM
Oredered several items and received as promised. When it appeared as tough I wa having a problem with a rebate they resolved the problem within a day. They responded to questions within the day and were very specific as how to resolve my problem. Will do business with them again.

Very Satisfied
Reviewer: Gregamatic
Click Here to See the Profile for Gregamatic

6/18/09 4:55 PM
The fact that I'm writing this review less than 48 hours after placing an order tells you something about ZipZoomFly.com's processing skills (I'm close to their norcal facility so shipping took no time either). Zip, Zoom and Fly are indeed good descriptive terms for this company. The item was ordered through Buy.com's marketplace and fulfilled just LIGHTNING fast!! Very impressed, item arrived in perfect condition. It was also the best price for the item purchased.  
Highest recommendation, will definitely be doing business with them in the future. Two very big thumbs up!

Dissatisfied
Reviewer: pitflyer
Click Here to See the Profile for pitflyer

6/17/09 11:33 PM
Like others have posted, ZZF will take your order, take your money, have the order sit in 'Packed' status for several days when they have no stock and the item is on back order. In my case, about a week later they emailed me to say the item is not available.  
 
So their online inventory system is poor, and their method to charge people in advance is very, very poor. I will not shop here again (and now I'm waiting for the money to come back through ebillme, which hopefully is not a complete pain on its own).  

Very Satisfied
Reviewer: ashleyhestand
Click Here to See the Profile for ashleyhestand

6/17/09 11:00 PM
Product arrived in great condition, on time and it is exactly what the description said it would be. I will definitely use them again the prices are too good to be true!

Very Dissatisfied
Reviewer: garetjax27
User Rating: 
Click Here to See the Profile for garetjax27

6/16/09 10:51 AM
Very poor customer service. No regard in facilitating or promoting good customer relations. Ordered a processor for $249.99 on June 6, 2009, price dropped by $35 only days later. Called and spoke to a very rude woman and then asked to speak to a manager. Manager gets on the line and refuses to price match the difference. I elected to purchase this CPU from ZipZoomFly and not Newegg (which on hindsight I should have) due to my previous positive purchases in the past with this company. Overall, I am extremely unhappy with ZipZoomFly, a company that I once held in high regard but whose sloppy customer service has lost a loyal customer. Avoid this company at all costs. They refuse to make things right with consumers. If you want good service and good prices, avoid the mistake I made with ZipZoomFly and shop at Newegg instead.

This review was modified by its author, garetjax27, on 6/16/09 10:55 AM.

Very Satisfied
Reviewer: hara_ca
Click Here to See the Profile for hara_ca

6/15/09 8:13 AM
Ordered a Hard Drive and a CPU they shipped the order the same day and I got it the very next day! Everything was packaged very well not a chance this order was getting damaged.  
They had the best price I found online for what I ordered very happy with everything about the process, the site layout is nice though I do have a little trouble with navigation,but everything is very descriptive, prices are excellent and you can't beat the free shipping deals.

Very Dissatisfied
Reviewer: cjkoeb
Click Here to See the Profile for cjkoeb

6/12/09 11:33 PM
I have ordered many products from ZZF over the years without a problem. Good selection, prices & delivery. However, when you have a problem, LOOK OUT !!! Here's why:  
I ordered an ASUS netbook on 5/28 only because the website showed it "in stock". I placed my order, my credit card was charged, and the status was "processing". I paid for 2 business day shipping, but since the weekend was coming up, I didn't expect it to ship until Monday.  
Over the weekend, the status turned to "packed". Now, I don't know about you, but to me "packed" means just that. Product packed in a box ready to ship. When it was still in the same state a day later I called, only to find out the product was really backordered. I was furious. I then checked the website, it still showed in stock, and even let me place another order (I didn't fully check out). I called back and asked that my credit card be refunded and recharged when they received new stock. I spoke with a manager who stated they couldn't do that without cancelling the order all together. They had my money but had not shipped the product, the status still showed as packed, and were still taking orders.  
 
I wonder how many other people they "hooked" in this scheme? Just as I was about to cancel and order elsewhere, the rep said they couldn't cancel because it was being shipped. Yeah, sure. Well, they finally did ship 2 day delivery on 06/04, a Thursday. (for my trouble they should have at least done overnight). I got it on Monday the 8th.  
 
I filed a complaint with the GoldenGate BBB as I feel they are very inflexible and don't really value their customers. Especially a long time one. Charging before an item actually ships is just plain WRONG!  
 
Bye Bye, Zip Zoom Fly (away)

This review was modified by its author, cjkoeb, on 6/12/09 11:43 PM.

Very Satisfied
Reviewer: SpendBig
Click Here to See the Profile for SpendBig

6/12/09 5:11 PM
I ordered 2 harddrives from ZZF. They arrived each in their own Styrofoam box sealed in the OEM anti-static bag. Shipping was fast. Overall I was very pleased with my purchase

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