Take the Tour »
e.g. Such as Zappos, Newegg | browse by category » or best/worst »
"I had an exam and re-ordered new glasses at that shop.They say that the lenses you manufactuered were not progressive as ordered.2 years with the wrong script."
"I use a progressive lens in my glasses. Zenni stated that they use a particular method for creating their progressive lenses, which seems to be different from that used on my old glasses. Which is causing a problem for me. Still trying to gain an understanding of how this differs from my old glasses and how it can be rectified."
"I ordered glasses from Zenni in january of this year two pair and I love them. I love their frames and of course the prices. I got two pair for less than two hundred dollars less than what I usually pay for one pair at other places. I love it and told others about it."
"Made glasses wrong and had to pay to ship back and didn't get credit for shipping to me and they wanted me to pay to ship new glasses. Great you make wrong and want customer to pay shipping 3 times."
"Horrible, I will never order from this company again..... and have been sharing my story with as many as I can. 2 Yrs ago I purchased my first pair of glass & 2 childrens pair of glass from Zenni, all seem fine.Fast forward 2 yrs.... I purchased the exact same pair (frame) of glasses for myself with the same 10% tint.When I received them right of the bat I knew they were darker than my previous pair.I also notice the prescription was off, the glass were giving me a 3D effect like they were to strong and I started to get a headache. I know my prescription has not changed much because first of all my left eye got slightly better and the right eye has a slight decrease all per my eye doctor.So, I purchase my contacts with my eye doctor no problem with them. But, decided to purchase the same glasses with Zenni ( I know now NOT the best idea).I call Zenni to advised of the difference in the tint and vision and received a RMA. I took time to take a pic of the two glasses side by side so they can see the difference in the tint. Wrote everything out and placed pic (folded in the papers) in the package with the glasses.I received a email that stated the glasses were inspected & to my surprise no problem. So, I call them to advised once again 1. Either you did not tint the first 3 pair correctly or 2. The tint is incorrect on the second pair. I was advised inspection show all is correct. I asked of the pic and advised (quote.... I didn't see a pic). So now i'm clearly upset & the CS advised would you like for me to see them through once again. I state Yes, because they are not correct. Well, I received another email stating all is well.... so I call CS 10/6/14 and advised the glasses are clearly not right and to send them back. I will take them to my eye doctor to have tested because I can't wear them.It has been 1 week & a day no glasses (10/14/14), so I placed a call to CS and was advised of notation were my glasses were to be sent out 10/6/14. But, do not know where their at this time system do not show them mailed out. I immediately request a supervisor and was advised their in a meeting. CS stated she will look into it and call me back.I will be sure to share this story with all that I came in contact with that need glasses or know someone who do .....Steer clear away for this company...... Now on to other sites to share there........... "
"Delivery time too badQuality expected not satisfied"
" I recently bought a sunglasses from this site. I'd never became aware of their store previously yet discovered them on Facebook. My sunglasses arrived on time, and the best is that they were superior to expected...I am so glad I found this site!"
"Ordered 2 pairs of glasses on June 4 2014. It is now October 11 2014 and I NEVER received the glasses. The order is shown in their website as "completed". No tracking number was EVER provived. I already sent many Emails trying to understand what is wrong, but NEVER received NO RESPONSE!!!! Dr. Claudiano Araujo "
"Can you send me a pair glasses from my last order from 2013? I have lost my glasses and I need them soooo bad. Call me or email me asap, please. email: firstname.lastname@example.org or call me 757 562 8520. Thanks, Joyce Carrington-ralph."
"Every set of glasses has been excellent,good fit prescription perfect. great service thanks Sean!"
"Very happy, as always. The only thing I could criticize is that you shipped the orderas regular merchandize and not as gift or sample, so I had to pay sales tax and fee for the import. But that's not a dealbreaker."
"I ordered 3 pairs of glasses and 2 of them were the wrong color, when I contacted them they needed to see pictures, which I did. Then I was told only 1 pair was wrong and to send them back to California and they would credit me $2.oo. Never did mention the other pair so I never bothered sending them back, but I will certainly think twice before I order from them again."
"I am NEVER dissatisfied with Zenni! I am a teacher and ALWAYS tell parents where to get affordable, quality glasses for their children. "
"I have ordered glasses in the past from Zenni Optical, but will order no more. In less than 20 days, the glasses I ordered broke. They were so poorly made that the arm came off with light wear in less than three weeks. I contacted Customer Service and was told they would send replacement frames, but I would have to replace the lenses. I am no Eye Technician. I was told here is a video with instructions. I inquired about the two additional identical pairs I had ordered and was told the frames would be replaced IF they broke within thirty days of receipt. I wear progressive lenses. Even a "cheap" pair of glasses is $55 - too much for what are in effect disposable glasses."
"Very easy to use site. I've ordered glasses twice and will order from Zenni Optical again. I even broke the arm on one pair and they sent me replacement frames and a repair kit for free. Thank you for the great service. "