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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 448 Ignacio Blvd #332
    • Contact: service@zennioptical.com
    • Phone: n/a
    • Customer Support: 800-211-2105
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.07/10 9.07/10
    Chance of future purchase: Rating 8.78/10 8.78/10
    Shipping & packaging: Rating 8.35/10 8.35/10
    Customer service: Rating 8.24/10 8.24/10
    Return/Replacement policy: Rating 7.69/10 7.69/10

27,205 Customer Reviews

Rating 6/10
3/5
modified review posted

"Progressive lenses were poor compared to what I have sourced in the past"


Rating 4/10
2/5
modified review posted

"Frames and the glasses were not as good as from COSTCO"


Rating 10/10
5/5
modified review posted

"Love this business! Just ordered my 4th pair and all are perfect. Can't wait to order more! Only wish they could come a little faster but a week isn't bad. "


Rating 4/10
2/5
modified review posted

"Glasses did not work for me. While the prescription was correct, there was a lot of "lens flare" when looking at light colored objects on dark objects, such as headlights or titles for TV shows and movies. I asked if there was something I should have specified when ordering to prevent this and all they did was ask me to send the glasses back, at my cost, for inspection. After a long wait, they inspected them and found they were made correctly, which I believe to be correct, and offered a 50% refund (more like 33% after accounting for shipping both ways) or 100% in store credit. However, since there seems to be no way to prevent this lens flare on their glasses, I won't be purchasing future glasses from the company and chose the 50% refund for a total loss of $20.77."


Rating 10/10
5/5
modified review posted

"I love being able to keep my daughter in cute glasses for a good price that doesn't put me in the poor house. Thanks so much! I tell everyone about Zenni Optical. "


Rating 10/10
5/5
modified review posted

"This was so easy to get glasses. Thank you"


Rating 10/10
5/5
modified review posted

"Ho my god !!! je capote , je suis tellement satifaite de tous mes 6 paires de lunettes , je suis aussi satisfaite de vote gammes de choix et les couleurs vraiment pour moi , vous etes le meillieurs site pour lunette . Je suis rendue dejas a 6 paires de lunettes depuis ce printemps et je vais en recommander pleins d'autres lolll . J'adores boucoup jouer avec mes choix de lunettes avec mes vetement de ce jour Et mes amis sont toujours curieuxde me voir arriver et de constater que jai une nouvelles paires de lunette . Je vous remercirais jamais asser de me rendre heureusse chaque fois avec une nouvelles commande et ma maniere à moi de vous dire merci ,ces de donner le nom de voter sites de parler en bien de de vous a tous le mondes pour que eux aussie peuvent en profiter grandement comme moi :)"


Rating 10/10
5/5
modified review posted

"Very pleased with quality!!"


Rating 10/10
5/5
modified review posted

"SUPER SATISFIED, I have never had a bad order from ZENNI they are one of the greatest companies on the internet to deal with. Easy ordering, fast shipping and complete satisfaction, you will love them...especially the prices."


Rating 10/10
5/5
modified review posted

"I was very statisfied with the whole experience, starting with the website.
I have already suggested your business to friends who ware glasses.

The only thing where it could have been better is the strenght of the transition. For having other bifocals with transition, I know that it can get darker (the ones purchased to a local opticien have grey/black transition).
"


Rating 10/10
5/5
modified review posted

"Shopping with Zenni was a super fun experience and I was thrilled with my order. It arrived very quickly and in perfect condition. "


Rating 10/10
5/5
modified review posted

"recieved my order faster than ordering at my local opticians"


Rating 2/10
1/5
modified review posted

"The lense material is not the high index material I ordered, hence the progressive part does not function as it should and the lenses are much thicker than my previously ordered glasses. I returned the glasses for inspection but all that was said is that the center lense thickness was acceptable- which means absolutely nothing when it comes to progress/high index lense material. Glasses are tools and one knows when the tool is defective or made incorrectly which is the case here. I have two previously ordered high index lensed glasses from Zenni and they are thinner and the progressive vision field functions as expected. I will be contacting my credit card company to see if they can help resolve the issues. This is essentially product fraud. Zenni needs to improve its quality process"


Rating 10/10
5/5
modified review posted

"My very first eyeglasses that I ordered from Zenni are excellent. The last three pairs that I ordered were the incorrect RX. Two were returned back to me corrected, the third pair was still the incorrect . I called Zenni customer service. They were very eager to correct the problem. Zenni's prices are very affordable. The frames that I purchased were their higher priced ones (under $30.00) and are very nice quality."


Rating 10/10
5/5
modified review posted

"Easy to order, quick to receive, and Rx and frames were perfect!"


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Zenni Optical is a merchant member
Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,847 merchant members.