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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 448 Ignacio Blvd #332
    • Contact: service@zennioptical.com
    • Phone: n/a
    • Customer Support: 800-211-2105
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.21/10 9.21/10
    Chance of future purchase: Rating 8.93/10 8.93/10
    Shipping & packaging: Rating 8.48/10 8.48/10
    Customer service: Rating 8.33/10 8.33/10
    Return/Replacement policy: Rating 7.93/10 7.93/10

26,098 Customer Reviews

Rating 10/10
5/5
modified review posted

"I found customer service very helpful and very nice. My prescription was perfect. I found it a bit hard to find the lightweight that I was looking for but I learned something every time I buy."


Rating 10/10
5/5
modified review posted

"This was a real learning experience. My last glasses were free from the VA. Before that I spent $249 for my progressives. What I bought from Zenni were very good. $50 bucks! I probably would have liked a little stronger frames but it's online and you can't tell. Going for a pair of single vision sunglasses if I can find a frame that is wild and crazy enough. "


Rating 10/10
5/5
modified review posted

"Glasses got here in a timely fashion, and they are wonderful. Most comfortable glasses I own!"


Rating 4/10
2/5
modified review posted

"Glasses are ok but a little small - but there were two scratches in one lens. I contacted Zenni and asked if they could simply send me a new lens without me having to go to the time and expense of returning the whole thing - they said no. I don't see why I need to waste time and shipping (they reimburse PART) if the problem was not caused by me. Oh well - live and learn. I just wanted to be able to go to a local store & have them switch out the lenses. I even offered to email Zenni a picture of the scratches."


Rating 4/10
2/5
modified review posted

"bought 4 sets of glasses 2 of them the bifocal....progressive is out. dont know what to do , have to lift or lower my glasses...something is way out... disappointing. :( but for the price... ...but then buying something no matter how inexpensive, if it isnt right.... just dont know what to think about this at all... "


Rating 10/10
5/5
modified review posted

"Quality service, quality product, very reasoable prices!What more can I say?"


Rating 10/10
5/5
modified review posted

"very happy with the glasses i ordered"


Rating 10/10
5/5
modified review posted

"I'm really happy with Zenni's glasses and their service. I have ordered 3 pairs of glasses so far and will likely order more in the future. Great prices!"


Rating 10/10
5/5
modified review posted

"I love how easy it is to order. The glasses are always as described and have never had any issues with my prescription. I have 6 pair and all work well. Love being able to change glasses with my mood or style that day. Planning to get another pair in Sept. "


Rating 8/10
4/5
modified review posted

"The product is great, the price is reasonable, the rep on the phone was good. The reason I didn't give the top rating was the Zenni system is not set up to easily order accessories like the clip-on sunglasses I got. We had to jump through a bunch of hoops to get the order placed."


Rating 4/10
2/5
modified review posted

"I was thinking to receive glass without reflexion. So I just a bit sad about that, and because I have a ear just a little bit down to the other the glass are not even on my face. "


Rating 10/10
5/5
modified review posted

"Easy, quick, excellent service in every way."


Rating 10/10
5/5
modified review posted

"Always a pleasure to order at Zenni Optical! "


Rating 10/10
5/5
modified review posted

"Good quality, reliable service, low prices! The best!"


Rating 10/10
5/5
modified review posted

"Very happy as usual; love that with Zenni, I can afford to have a bit more variety in my prescription glasses."


Zenni Optical is a Merchant Member! Learn more

Zenni Optical is a merchant member
Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,876 merchant members.