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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 448 Ignacio Blvd #332
    • Contact: service@zennioptical.com
    • Phone: n/a
    • Customer Support: 800-211-2105
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.20/10 9.20/10
    Chance of future purchase: Rating 8.93/10 8.93/10
    Shipping & packaging: Rating 8.47/10 8.47/10
    Customer service: Rating 8.32/10 8.32/10
    Return/Replacement policy: Rating 7.87/10 7.87/10

26,308 Customer Reviews

Rating 8/10
4/5
modified review posted

"The first time I ordered, the photochromic lenses didn't activate, so I had to send it back. Decided to change frames and didn't receive my glasses until yesterday. So it took over a month to finally get everything sorted out and get me in a new pair of glasses. But they are cute and the photochromic lenses finally work, though I'm still not convinced the olephobic extra is really working."


Rating 10/10
5/5
modified review posted

"I love Zenni Optical. I've been dealing with them for many years and never had any problems. They have a great selection of frames and the prices are very reasonable!! I will continue to buy my glasses from them. "


Rating 10/10
5/5
modified review posted

"I got my glasses very fast and they are exactly what I expected. I love Zenni! "


Rating 10/10
5/5
modified review posted

"Once I understood how to fit myself for glasses, I can't imagine spending three to four times the cost Zenni offers on a prescription pair of progressive lens. I am one VERY satisfied customer of three pairs of eyewear from Zenni."


Rating 10/10
5/5
modified review posted

"Excellent, la livraison est rapide et une très bonne marchandise."


Rating 8/10
4/5
modified review posted

"placing the initial order was fine, once I decided to order frames only without lenses, the lenses I received were defective, however they are specialty and not often available for kids, I participated in a live chat with a Zenni person...she was quick to understand my delima and just a quick in offering an effective solution"


Rating 4/10
2/5
modified review posted

"Did fit well. Scrip not right."


Rating 8/10
4/5
modified review posted

"My overall experience was good. I ordered blue photo-chromic frame-less glasses. They arrived within the delivery estimate. The prescription is good and they fit nicely. I am disappointed with the blue photochromic lens.

I wanted a different photo-chromic colour than the standard grey/amber. When the option popped up I could not decide. Zenni's glasses graphic does not change colour. I decided to go with the blue photo-chromic lens. They glasses tint blue, but they are not dark enough to be used as sunglasses. Which is the point of having transitions/photochromic lenses. For the price I paid, it is too much of a hassle to return the glasses. If I order another pair of glasses, I will probably stick with the name brand transitions.
"


Rating 10/10
5/5
modified review posted

"The hardest part is deciding on the frames! All in all very satisfied."


Rating 8/10
4/5
modified review posted

"I liked the glasses and they arrived in a timely manner. The only problem is that they broke within 2 weeks of me receiving them. "


Rating 10/10
5/5
modified review posted

"I've ordered two pairs of glasses from Zenni, so far. One for myself and one for my daughter. The quality is excellent and they look fantastic. We love Zenni Optical! "


Rating 8/10
4/5
modified review posted

"Excellent delivery times after order but have concerns with lens quality, seem to scratch too easily even with careful care."


Rating 10/10
5/5
modified review posted

"My son has a very high prescription and his glasses are usually VERY expensive. I was able to buy 5 pairs of glasses from Zenni, for the cost of his last pair of glasses. I was able to get sports glasses, and the sunglass clip-ons as well as three standard pair. I will def. continue to use and recommend Zenni Optical to others. "


Rating 10/10
5/5
modified review posted

"I loved the glasses. The frame is very comfortable and beautiful."


Rating 10/10
5/5
modified review posted

"I was happily surprised by the entire experience!"


Zenni Optical is a Merchant Member! Learn more

Zenni Optical is a merchant member
Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.