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Full Rating Profile
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    • Address: 448 Ignacio Blvd #332
    • Contact: service@zennioptical.com
    • Phone: n/a
    • Customer Support: 800-211-2105
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.03/10 9.03/10
    Chance of future purchase: Rating 8.77/10 8.77/10
    Shipping & packaging: Rating 8.31/10 8.31/10
    Customer service: Rating 8.13/10 8.13/10
    Return/Replacement policy: Rating 7.64/10 7.64/10

27,211 Customer Reviews

Rating 2/10
1/5
modified review posted

"I have ordered glasses in the past from Zenni Optical, but will order no more. In less than 20 days, the glasses I ordered broke. They were so poorly made that the arm came off with light wear in less than three weeks. I contacted Customer Service and was told they would send replacement frames, but I would have to replace the lenses. I am no Eye Technician. I was told here is a video with instructions. I inquired about the two additional identical pairs I had ordered and was told the frames would be replaced IF they broke within thirty days of receipt. I wear progressive lenses. Even a "cheap" pair of glasses is $55 - too much for what are in effect disposable glasses."


Rating 10/10
5/5
modified review posted

"Very easy to use site. I've ordered glasses twice and will order from Zenni Optical again. I even broke the arm on one pair and they sent me replacement frames and a repair kit for free. Thank you for the great service. "


Rating 4/10
2/5
modified review posted

"Both two pairs one is broken screws all loose in the second week
the other pair wore one day don't stay on my face always twisted. Must I return them. Felt I wasted my money. Have to resort to my older pairs, which I am am unable to see properly,making lots of mistakes on the job can't see.
Advise me please.
"


Rating 10/10
5/5
modified review posted

"Zenni is great. The website is excellent and easy to deal with. We have been using them for years and they keep getting better."


Rating 10/10
5/5
modified review posted

"I was very pleased with my experience with Zenni Optical. I was able to get a great pair of frames that both looked and fit great for the perfect price. Shipping was quick, and the site was easy to navigate through. "


Rating 10/10
5/5
modified review posted

"This is the 2nd pair glasses from Zenni. I am very satisfied. I will order here next time ."


Rating 6/10
3/5
modified review posted

"Progressive lenses were poor compared to what I have sourced in the past"


Rating 4/10
2/5
modified review posted

"Frames and the glasses were not as good as from COSTCO"


Rating 10/10
5/5
modified review posted

"Love this business! Just ordered my 4th pair and all are perfect. Can't wait to order more! Only wish they could come a little faster but a week isn't bad. "


Rating 4/10
2/5
modified review posted

"Glasses did not work for me. While the prescription was correct, there was a lot of "lens flare" when looking at light colored objects on dark objects, such as headlights or titles for TV shows and movies. I asked if there was something I should have specified when ordering to prevent this and all they did was ask me to send the glasses back, at my cost, for inspection. After a long wait, they inspected them and found they were made correctly, which I believe to be correct, and offered a 50% refund (more like 33% after accounting for shipping both ways) or 100% in store credit. However, since there seems to be no way to prevent this lens flare on their glasses, I won't be purchasing future glasses from the company and chose the 50% refund for a total loss of $20.77."


Rating 10/10
5/5
modified review posted

"I love being able to keep my daughter in cute glasses for a good price that doesn't put me in the poor house. Thanks so much! I tell everyone about Zenni Optical. "


Rating 10/10
5/5
modified review posted

"This was so easy to get glasses. Thank you"


Rating 10/10
5/5
modified review posted

"Ho my god !!! je capote , je suis tellement satifaite de tous mes 6 paires de lunettes , je suis aussi satisfaite de vote gammes de choix et les couleurs vraiment pour moi , vous etes le meillieurs site pour lunette . Je suis rendue dejas a 6 paires de lunettes depuis ce printemps et je vais en recommander pleins d'autres lolll . J'adores boucoup jouer avec mes choix de lunettes avec mes vetement de ce jour Et mes amis sont toujours curieuxde me voir arriver et de constater que jai une nouvelles paires de lunette . Je vous remercirais jamais asser de me rendre heureusse chaque fois avec une nouvelles commande et ma maniere à moi de vous dire merci ,ces de donner le nom de voter sites de parler en bien de de vous a tous le mondes pour que eux aussie peuvent en profiter grandement comme moi :)"


Rating 10/10
5/5
modified review posted

"Very pleased with quality!!"


Rating 10/10
5/5
modified review posted

"SUPER SATISFIED, I have never had a bad order from ZENNI they are one of the greatest companies on the internet to deal with. Easy ordering, fast shipping and complete satisfaction, you will love them...especially the prices."


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